Hotel San Luca3.0 out of 5.0
Recent guest reviews
Venecia is a complicated place to find a budget hotel, not a cheap hotel, just a decent hotel. Hotel had a front desk in a first floor, therefore your first impression climb up two set of stairs with your luggage. Thankfully San Luca is only 2 minute walk from Rialto Alilaguna station, but it is very annoying. My room was a disabled one; therefore bathroom was bigger than room itself. Room was tiny (bathroom is bigger) and inside tiniest bed I had ever seen in my life. Bed was also very very tired, and requires an upgrade to new mattress. However, Wi Fi signal was great and room was clean. Like a frequent traveller I usually choose carefully hotel, because night rest is a must for me. Unfortunately rooms 106 and 107 are between employees work area and breakfast area, it means that from 6:30 to 10:00 you cannot sleep because they are working in your front door. I think that both rooms must not be open to public, must be an emergency room or a low budget room but not paid 100 € in November for this room. Last, you can only pay Tourist Rate on cash. Overall, bad feeling about this hotel
1) the expectation was an apartment in the hotel as the photo indicated. Instead we were dumped in a residence in a dark alley (not in the hotel building). It stated someone's name on the door and did not have any hotel facilities. It was like me providing you my residential home packaged and sold as it was a Hilton hotel so to say. There was zero security whatsoever. We did not receive the product we were promised. 2) the website indicated for the hotel there will be air-conditioning which is a key requirement for us. If I knew the hotel does not provide air-conditioning, I would never have selected this “hotel”. The hotel told us to open the windows instead. The curtains cannot be closed when you open the window and the window faces someone else's house and a bright street lantern (i.e. no privacy at all). We did not receive the product we were promised. 3) the night concierge scolded at us in Italian incl. offensive wording. We felt offended and frankly speaking not safe at all. We were not treated with basic human decency and the hotel did not apologize. We checked out after one night while we paid for two nights! Almost USD300 per night!
If you are looking for a hotel, centrally located in relation to major attractions and you don't want to spend a lot of money, and you are in Venice then Hotel San Lucas deserves a consideration. Walking distance to all major attractions and great restaurants. Marco and David will make you feel like a cherished guest and the staff will serve you a great breakfast ( included in the price ) and keep your room spotless. Total satisfaction.
My friend & I stayed here in July - fortunately for one night only! The annex was down a dark smelly alleyway & we had to follow the receptionist, pulling our cases, weaving in & out of tourists, shoppers & maitre d's of local eateries telling us to avoid the annex of this hotel.. We had to climb up 8 flights of stairs (we are pensioners with arthritis). There was no lift. We had requested twin beds & were presented with a double! This was eventually rectified. There was no telephone. There was no fire evacuation advice. We were told to go to the main hotel for breakfast even though the dining area was being set up downstairs in the annex. We had an early start & were promised a porter to carry our cases down the eight flights of stairs. Obviously he didn't arrive. We had to convince the waiter downstairs to carry them for us. An awful experience overall as the room was tiny - we think a staff member had moved out to release the room for paying guests. There were cigarette burns on the furniture, the paintwork was scuffed & dirty & the net curtain was ripped & filthy - the memory still makes me shudder
This hotel is really very well located and we were able to commute to the main locations within a few minutes. The rooms are clean and space is good enough. Breakfast is basic but nice n fresh! Staff is really very courteous and willin to help! wld definite recommend!
Clean and great location. We opened the window and looked right out to the canals. The hotel was right in the middle of everything and staff were very friendly. Make sure you get off at the Rialto as this is an easier walk with suitcases. No negative feedback :)
We had stayed for one night, their hospitality and cleanliness of the rooms were good. But the breakfast was not good. The hotel is a short walk from Rialto "vaporetto" stop with no bridges to climb (esp. nice if you have luggage with wheels that is heavy or which children cannot help drag), and to many of Venice's charming sites.
Our family of four (2 adults, 2 children aged 17 and 13) stayed in one of the "newly acquired" apartments next to the hotel. I will start with the positive--the staff that checked us in and was available until about 9 pm was fantastic. Very friendly and helpful. When shown to our apartment, we found a stand alone air-conditioner and two standing fans running. No big deal--it was very hot outside. The furnishings appear old and musty and I wondered if the "newly acquired" apartment had been refurnished or if what was in the apartment was just kept after the hotel purchased it from an individual owner. I prayed the mattresses were new. The only obvious improvement was the bathroom as it was clearly recently remodeled. As we readied for bedtime, we attempted to slightly move the standing a/c unit to direct cool air toward the bedrooms but quickly noticed it was not movable. The drainage hose was put through a window and the window panels then covered with taped cardboard. Around 10:30 pm, I made the mistake of trying to dry my hair with the provided hair dryer and it proved too much for the breaker. It flipped and we were in total darkness. The treatment we received when we went to the front desk for help sealed our opinion on this place. Up to that point, we were understanding of the circumstances and just wanted to get a good night's rest for our full day of travel home the next day. The man working the front desk at that point was the "night shift" and not one of the two kind gentlemen from our check-in. There was no apology and instead excuses like "this is how it works in Italy--you cannot have too many things at once." Never was there an apology but instead we were made to feel like dumb Americans for wanting to use a hair dryer. This employee called the manager who was offsite at that hour and near 20 minutes was spent on the phone to no avail. No apology and certainly no offer of even a partial refund. His demeanor overall was just unpleasant and disappointing. All could have been resolved with a simple "I am sorry this has happened." Also, the "free wi-fi" never worked--not uncommon in Italy hotels, but important to note. Beware of these "newly acquired apartments."
Our family of 4 (2 adults, 2 children under 11) traveled to Venice for a short 3 day stay. Hotel Luca recently acquired 2 off-site apartments very close to the hotel. We stayed in one of these, which accommodated our family very comfortably: ample bathroom (with washing machine!!!), fully stocked kitchen (pots, dishes, etc), modern A/C, very clean, good linens, charming decor, close to hotel for a well-stocked morning breakfast, and quiet at night. Hotel is a short walk from Rialto "vaporetto" stop with no bridges to climb (esp. nice if you have luggage with wheels that is heavy or which children cannot help drag), and to many of Venice's charming sites. We found all staff (from cleaning crew to front desk staff) to be very sweet, highly professional, welcoming and very helpful. I highly recommend this hotel, especially if travelling with younger children.
this is a very nice comfortable hotel with helpful friendly staff, but the bedroom for room 3 is right above a busy street with a restaurant and they start setting things up at 5:30 am, and it's noisy till late at night. we did not get good rest in room 3. And I wear ear plugs at night. Also, there is a 3.5€ daily tax per person which must be paid in cash.
- Walking distance to Rialto Bridge and St. Mark's Basilica
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
Located in San Marco, Hotel San Luca is within a 5-minute walk of popular attractions such as Rialto Bridge and St. Mark's Basilica. This 7-room, 3-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. Centrally located in Venice, the hotel is also a short walk from St Mark's Campanile and St. Mark's Square.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Full breakfast is offered for a fee each morning from 7:30 AM to 10 AM.
The 7 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and safes. 22-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones and desks are also standard.
Hotel San Luca features free WiFi in public areas, coffee in a common area, and express check-in. Airport transportation is made easy with an airport shuttle during limited hours for EUR 16 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-out, free newspapers, and laundry facilities.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 350 reviews