Wonderful Breakfast A/C unit didn’t cool very well Was a big red stain in carpet appears someone spilled drink ( daiquiri?)
Older property.. think vintage 1950's. Clean and quite.
Location!! Just 5 minute walk from Piazza di San Marco and 5 min. From the San Marco Valoresso vaporetto stop. - strangely I received an email the day before checking in stating they had attempted to charge my credit card and needed to do so before arrival or my reservation would be canceled. I assured them I was due to arrive. There is no luggage bell service- and no water waiting in room for us. Would be helpful to have on arrival. On arrival we asked for restaurant recommendations and were given excellent recommendations! Rooms were clean (we asked for two rooms) they were different floors, but that was ok. One was dark with only one window facing another building's courtyard. The other did have three good windows. In both rooms, we heard a lot of walking noise from guests in upper rooms. Loved having elevators! Breakfast provided what we needed- eggs, pastries, coffee, etc. overall - it was clean, but felt some itching from blankets...???... Our room had windows facing a night club nearby- but it quieted down around 11 pm. We stayed three nights and had to leave before breakfast the last day. We asked to be reimbursed for the last breakfast we had already paid for, (x4 people). They said they couldn't (???) So we were given (breakfast to go)- that included water bottle and pre package (2 Oreo) cookies and prepackaged croissant- similar to airplane snacks- nothing warm and no coffee. Disappointed to say the least. But Overall, we do recommend this hotel.
Hotel Casanova Venezia was one of the worst hotels I stayed at. It lacked facilities that it advertised. Their customer service was atrocious and were least empathetic to customer needs. Venice was the last stop of our week long trip and this hotel ruined our trip. We booked the most expensive room in the hotel, 'The Suite'. There is only one Suite in the hotel. The room photos at the time of booking showed kitchen with a stove, dish washer, etc. But, apparently, those can't be and shouldn't be used. Those were, as they put it, just for pictures. The kitchen doens't have any basic utensils such as plates, spoons, etc. I paid a lot of money for this room as my son had food allergies and can't consume outside food. Hotel staff couldn't care less about our special needs. They were definitely the rudest staff I have come across. I deeply regretted booking this hotel. Please stay away if you care about customer service.
Close to the Water taxi stop and great location near San Marco Sq.
Great hotel within walking distance of everything
Located in Venice City Center, Hotel Casanova Venezia is next to popular attractions like St. Mark's Square and Grand Canal. The 50 rooms at this 4-star hotel include sofa beds and flat-screen TVs and guests can enjoy free breakfast.
Start your day off right with a free continental breakfast, served each morning from 7:00 AM to 9:30 AM. Order from room service to satisfy your hunger without leaving your room.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bidets. Sofa beds, safes, and phones are also standard.
Guests staying at Hotel Casanova Venezia enjoy free WiFi in public areas, laundry facilities, and a reception hall. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and tours or tickets. This smoke-free hotel also has a porter/bellhop.
Wonderful Breakfast A/C unit didn’t cool very well Was a big red stain in carpet appears someone spilled drink ( daiquiri?)
Older property.. think vintage 1950's. Clean and quite.
Location!! Just 5 minute walk from Piazza di San Marco and 5 min. From the San Marco Valoresso vaporetto stop. - strangely I received an email the day before checking in stating they had attempted to charge my credit card and needed to do so before arrival or my reservation would be canceled. I assured them I was due to arrive. There is no luggage bell service- and no water waiting in room for us. Would be helpful to have on arrival. On arrival we asked for restaurant recommendations and were given excellent recommendations! Rooms were clean (we asked for two rooms) they were different floors, but that was ok. One was dark with only one window facing another building's courtyard. The other did have three good windows. In both rooms, we heard a lot of walking noise from guests in upper rooms. Loved having elevators! Breakfast provided what we needed- eggs, pastries, coffee, etc. overall - it was clean, but felt some itching from blankets...???... Our room had windows facing a night club nearby- but it quieted down around 11 pm. We stayed three nights and had to leave before breakfast the last day. We asked to be reimbursed for the last breakfast we had already paid for, (x4 people). They said they couldn't (???) So we were given (breakfast to go)- that included water bottle and pre package (2 Oreo) cookies and prepackaged croissant- similar to airplane snacks- nothing warm and no coffee. Disappointed to say the least. But Overall, we do recommend this hotel.
Hotel Casanova Venezia was one of the worst hotels I stayed at. It lacked facilities that it advertised. Their customer service was atrocious and were least empathetic to customer needs. Venice was the last stop of our week long trip and this hotel ruined our trip. We booked the most expensive room in the hotel, 'The Suite'. There is only one Suite in the hotel. The room photos at the time of booking showed kitchen with a stove, dish washer, etc. But, apparently, those can't be and shouldn't be used. Those were, as they put it, just for pictures. The kitchen doens't have any basic utensils such as plates, spoons, etc. I paid a lot of money for this room as my son had food allergies and can't consume outside food. Hotel staff couldn't care less about our special needs. They were definitely the rudest staff I have come across. I deeply regretted booking this hotel. Please stay away if you care about customer service.
Close to the Water taxi stop and great location near San Marco Sq.
thank you for choosing Hotel Casanova, we look forward to seeing you again in beautiful Venice.
Great hotel within walking distance of everything
good evening WE ARE SORRY THAT GUESTS ARE NOT HAPPY TO HAVE STAYED IN OUR HOTEL. WE WANT TO INFORM YOU THAT WE HAVE ALWAYS HELPED CUSTOMERS BY GIVING THEM GLASSES, PLATES ETC. THE SUITE ROOM IS THEREFORE SOLD AS A ROOM AND NOT AS AN APARTMENT AND FOR THIS REASON THE KITCHEN CANNOT BE USED TOTALLY. WE HOPE TO HAVE AGAIN THESE GUESTS IN HOTEL IN THE NEXT FUTURE BEST REGARDS