Ca' Dei Conti4.0 out of 5.0
Recent guest reviews
I like things to be exactly as they are advertised. Fair, open, honest. From the significant number of reviewers rating this hotel as average or below, there are a whole load of people who are dissatisfied with the way this hotel operates and this must surely ring alarm bells for future guests. Personally, I had intended to stay on the mainland and bus in for the two days sightseeing in Venice, so I was delighted to find this hotel in a great central location at what appeared to be an enormous discount on the usual price. The problem was, the room was nowhere like the pictured one, several things didn't work, it was rather dingy and unwelcoming. If I'd paid top dollar and been ripped off like that I'd be absolutely hopping mad. As it was, it wasn't massively expensive, it just wasn't as described, and that is what annoyed me. Rather than go on the hunt round the hotel for a better room, possibly ending up worse off, I accepted what I had been given. I will say, the breakfast was fine, the front of house staff were welcoming, the public areas of the hotel are clean and presentable. Also, I did appreciate the fantastic location. But in terms of things being crystal clear about what guests are going to get for their money, this hotel has a very long way to go.
Enjoyed our stay here. It was not easy to find. My advice is you will probably arrive by Vaporetto at San Zaccaria. The best way to get to the hotel with no bridges to negotiate with suitcases are: walk down Calle Dei Albanesi, you will find yourself in a lovely square called Campo SS Filippo E Giacomo. Go down the right side called Calle Drio La Chiesa, take the second left then first right and you will see the hotel from there. The only bridge you go over is the little one into the hotel! It takes about 5 minutes once you know where you are going! We were in the annexe part of the hotel. Our room was small but fine. We chatted to a couple who were in the main hotel, they said their room was huge so I guess there are different rates. Breakfast was very good with plenty of choice. We had a lovely meal nearby at Ai Tre Leoni which you will pass on the way to the hotel. It is about 100m from there, very reasonably priced. Nice coffee shop in the square too called Magna Bevi Tasi. There are a few tables outside. I had coffee with a warm pear and choc cake...yum! Would stay here again if I was in Venice.
The only reason I booked this place was because there was a staggering £1200 discount on booking.com. I knew it would happen and it did. We were put in the crap end of the hotel, behind the reception through the door marked private. It felt like a bit of a inside joke as we got funny looks from the maids who congregated around this area of the hotel every time we emerged from our room which was falling to bits. I knew it would happen when I seen the discount so to try and avoided it I paid for the slightly better room and it was still shocking. Don't stay here if you're getting a discounted room.
I had booked the Hotel Ca dei Conti for two nights at the tail end of our holiday in Italy after having a great time in Rome and Florence. We made the reservation thro bookings.com selecting a Triple room in the main hotel building (not Annex) and after looking at the type of rooms under this category. We had decided to visit Venice during the third week of July to coincide with our 20th Wedding Anniversary. This fact was mentioned to the hotel in an email and a request was made for suggestions of locations for a romantic dinner, for which the hotel was unable to provide suggestions even after our arrival. As we approached Venice by water taxi, there was a heavy shower and we were somewhat drenched by the time we made our way to the hotel via some small alley ways. It was an absolute lukewarm response from the hotel even though we were traveling with a 7 year old. We were allocated room 601 and told that it was a triple room but in a seperate Annex which was a 5 minute walk away. When we arrived at the room to our utter dismay we found that it was a dingy ground floor room and was in fact one of their disabled access rooms with a seat in the shower and rails all over. This was certainly not what we bargained or paid for !!! When I phoned the front desk they were quite dismissive and said they can not do anything about it and that they will 'try' to allocate a better room in the morning as they did not have any further rooms. I immediately called bookings.com and explained the situation to them and they agreed to call the hotel and look into the issue. After speaking to the hotel they called back to say that a senior front office lady called 'Prisca' had informed them that the room in question was not a disabled access room and that I had already agreed to accept the room. I was furious when I heard the blatant lies told by the hotel, so I immediately took photographs of the room and went to the front desk to meet Prisca. I then asked her if the room we were allocated was a disabled access room and she without batting an eyelid said it was a normal room. I then confronted her with the photos and asked if this is in fact a standard or disabled access room. She then went all quiet when I asked why she blatantly lied about it to bookings.com. I then demanded that they either immediately change my room to a room of the type and standard booked by me or immediately cancel my reservation with no charge so that I can go to another hotel. All of a sudden the hotel that had no rooms available had rooms available and she asked if we could check out room 303 on the second floor of the main hotel building was to our liking and if so we can change our room. We checked out room 303 and agreed to the change after wasting nearly 2 hours of our holiday time dealing with lying and obnoxious hotel staff. The new room was quite nice but the toilet very old. The bathtub cum shower is a virtual death trap as it is uneven and slippery with no bath mat. The room had no proper mugs or porcelain cups to have tea but instead had cheap styrofoam cups. No bathrobes or slippers provided as well. The air con could not be regulated and the TV did not have the option to switch audio to English. At check in we also inquired about water taxi charges for the airport drop from the front desk and was quoted Euro 120. The next morning when we double checked we were told by the bald headed manager that it was in fact Euro 110. The day we were leaving we went to book the taxi and was told by bearded Manuel at the front desk that it was Euro 115. When we asked why they were quoting three different rates the guy was very cocky and said he knows all the rates and the manager is in the back of house and doesn't know what he was talking about. Even though it was only 9am he then tried to insist we check out even though we had the room till 1230pm. We said we will check out at the correct time and not at the time he was demanding and proceeded with our morning tour. I think Manuel in Fawlty Towers would do a much better job running the hotel than the bearded Manuel at this hotel, who needs a masterclass in guest relations and communication. Overall a very unpleasant experience in Venice, and certainly not a hotel I would recommend to anyone.
We booked in September last year through Fred Olsen in the UK for an arrival date in mid-July 2017 and expected a room of the type shown on the website. On arrival we were told we couldn't stay in the main hotel and were led back over a couple of bridges to an annexe round the corner with a nice porter carrying our bags. Our room was tiny, had no room for bedside tables, had a poky shower room and was right next to the front door. The lighting can only be described as glaringly bright with a series of strip lights in the ceiling. We refused the room, but were told we couldn't have another until the following day and it would still be in the annexe. None of the reception staff were very pleasant and they came across as direct and a bit rude to be honest. My wife and I had a poor nights sleep due to the fact that every time a guest came through the main door to the annexe, the entry system buzzed, day and night. Our new room was much better but bizarrely opened straight on to the breakfast room. The breakfast was quite poor, with little choice on offer and serve yourself tea and coffee. The fruit salad salad to go with yoghurt appeared to be out of a can. The attendant was not very friendly. Overall, we found this hotel very disappointing and definitely would not go back. The only staff that seemed to want to help us were the porters.
The Hotel Ca' dei Conti is a great, centrally-located property. The room was comfortable and spacious for 2 people. The breakfast buffet was good, too, but the room can be small and hard to find a table if you get there during a rush. The front desk staff were friendly and knowledgeable. I have to mention Marco by name, as he was especially friendly and helpful each time I went to the front desk for suggestions and advice. They do offer a porter service to help you take your bags to the nearest water taxi station when it's time for you to leave.
Booked this hotel through Voyage Prive for 3 nights at the end of March. We had one of the deluxe rooms on the top floor overlooking a canal, in the main building. Very spacious room, clean, big bathroom with Jacuzzi bath, and decorated in the old Venetian style with very nice furniture. Good breakfast served at the hotel and kind staff happy to help and suggest nice places to visit. Restaurants and little bars a few minutes walk away. Location is ideal, about 5 minutes from the Piazza San Marco. Hotel is relatively easy to find with a map, and was easy to get back to from wherever we went. I would stay again and would recommend. Good value for Venice, where you can pay a lot more for less.
This was a nice hotel that I enjoyed for an overnight stay. It was a small room but great location. I found the staff to be very helpful. Especially the afternoon shift on the front desk were very friendly and approachable and went out of their way to help with bags, directions and even look up the latest weather forecast for me.
I have read some other reviews of this hotel and I can appreciate the varied comments. This is a quirky hotel in a secluded location. Previously we had stayed at the Hilton on Guidecca - a modern hotel full if all the standard five star offerings. But I preferred our stay at Ca' del Conti. The staff were very friendly and accomodating - for example one evening we got ourselves lost and could not find our restaurant for dinner. The young man behind the counter checked with his colleague, excused himself and then took us to the restaurant. To my mind this is above and beyond the service we expected. We were very appreciative. Every effort was made to allow us to check in early - our last experience at the Hilton resulted in a six hour wait in the reception area. We were happy with our room, it was spacious and quiet. We too we surprised there were rooms that opened direct on to the breakfast room - we would try and avoid these. Venice is a unique place in terms of a jumble of streets and canals and old buildings, this is also it's charm. We used a water taxi to get to the hotel and we found this worked well. We were delivered within twenty metres. The hotel staff then produced a large map and marked our location and we used this to navigate to and from the hotel. Breakfast is not the full five star buffet but it is quite a decent continental breakfast far better than most examples we saw in other parts of Italy. We would happily stay here again.
Don't book this hotel, surely not a 4 star and overbooked as hell. On top of it, moved us around twice into smaller hotel n even smaller hotel to finally end up in a room 5 floors up. Not for me, ever again
- Walking distance to St. Mark's Basilica and St Mark's Campanile
- Free WiFi in rooms and public areas
Located in Castello, Ca' Dei Conti is within a 5-minute walk of popular attractions such as St. Mark's Basilica and St Mark's Campanile. This 4-star hotel has 36 guestrooms and offers a casino, free in-room WiFi, and a rooftop terrace. Doge's Palace and Bridge of Sighs are a short walk from the hotel, which is on the waterfront.
Start each morning with continental breakfast, available for a fee from 7:30 AM to 10:30 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Ca' Dei Conti's 36 rooms are soundproofed and provide fireplaces, minibars, and free newspapers. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, and bidets. Safes, phones, and desks are also standard.
A casino, a rooftop terrace, and free WiFi in public areas are featured at Ca' Dei Conti. Airport transportation is made easy with an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, express check-in, and free newspapers.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 1097 reviews