Econo Lodge

We stayed for 2 days. The staff was friendly. The sheets were scratchy. The place needs updating. The stairs were very steep. Next time I will stay somewhere else. It was OK but just not as nice as some of the others at the same price point.

Great experience, first time in Canada. Was greeted by a wonderful staff member at the front desk, the room was well worth the money and more. Furthermore the staff were highly accommodating to every need. Would like to specially thank Robin for the exceptional customer service.

We chose this place based on price and acceptable reviews. It's easy to find, close to shopping and restaurants, parking lot is narrow so beware if you're towing. All of the front desk personnel were friendly. There is NO breakfast, but there is an onsite restaurant, we didn't visit it. Our king room was clean, except the shower could use attention. The room is on the small side, so 2 people is enough. Our room was cleaned nicely everyday. There is a small fridge and microwave, the window actually opens, there is storage cabinet in the bathroom, the closet was a regular closing style.

This is my go to hotel when I'm in Surrey for business. I had checked in early the day of my arrival but was told the room wasn't quite ready yet. The front desk lady said she will let housekeeping know and I could leave my luggage at the hotel. The room was ready shortly after I had returned from McDonald's(a block away). I stay here because it's clean and the staff are accommodating not to mention it's affordable. I stayed for a week.

Place was filthy. Large group of us stayed at this location and all had the same complaint. They staff said the clean up but there was visable dirt on all mirrors. Covers were grimy. Only reason we stayed because hotels were booked up and we had no were to go. Moldova and mildew visable in the bath and toilet. When leaving a saw cleaning staff put clean sheets and towels on the hall floor. The floor had barely been vacuumed and looked like it could use a good steam clean. Rooms smelled musty, boozed up. I prayed that I didn't bring any bed bugs or bacteria home. Worst 2 night stay. I spoke to the manager who did nothing but said we could get our money back when we were checking....not helpful when no where to go. I asked front desk staff if she would sleep here and she would not answer. Don't ever stay there.

My stay at econo lodge surrey was great experience. The staff towards you is very nice and friendly and it's much affordable than rest of other hotels what they offer at same price . Looking forward to stay here again .

My family and I checked in on Friday, April 14 around 8pm. The lounge area was smelling of weed and smoke. Very dirty and filthy. We went to our and the smell was still present. Washroom was not clean with the toilet not flushed. The bed sheets on the bed had visible stains and marks. We were so tired after 13 hours of drive so retired to bed. We were so upset and disgraced to see a lodge in Canada with the Choice Brand to be of this pathetic quality. On Saturday my daughter requested some clean towels since the housekeeping staff did not clean our rooms. In a few minutes a female staff knocked our door and very rudely and aggressively accused us of complaining that there were not towels. This false accusations disturbed us severely as guest of a hotel. She angrily said that it was her time to go home and she was employed there for 20 years or so. My question is, do we care? we are guests and we do not deserve to be treated as low leveled beings. My family is so upset. I went to the front desk and complained immediately. The male staff said that she is having some personal problems at home. Now, do we care? Very unprofessional !!!! I would personal like the owner of this property to call me for this false accusation by a housekeeping staff to a checked guest. I would also request the Choice Hotel Brand to investigate the professionalism, training, health, security and quality standards before allowing them to market using CHOICE BRAND such poor quality hospitality establishments. Their website is very deceiving with no free breakfast. It is embarrassing for hospitality and tourism industry to have such lodge to accommodate international and also domestic tourist. Something must be done urgently to stop this unprofessional practices. Dr. Naidu. Hospitality Management Professor.

We were disappointed with this location. We understood after talking with choice hotels by phone that there was a hot breakfast but nothing. No face cloths in the room and all the towels were of less quality then all stays except one other location. We had 4 rooms booked around us with some very noisy youth the had there doors open and met in the hallway for 1-2 hours. The front desk were reluctant to quieten things down. The check in and morning staff were very nice people and were new the area well and pointed us in the right direction for food and other destinations.

the bedding was dirty, smelled like puke. third night was awakened by front desk by phone to tell us that people were complaining about the noise, I was sleeping and my boyfriend was just dosing off, we were not making any noise. After being awakened couldnt get back to sleep. went outside to have a smoke and the room across from us and beside us were the noisy ones. when i returning to my room, i could clearly hear the noise in the room next to us, across from us and could hear the tv from the room on the other side of us. i could not hear anything from our room. i could not get back to sleep until 4:30 am and had to drive home tired with only a couple hours sleep. When i returned my key to front desk i complained to the clerk he was rude and really didnt care about our expierience. For $100 a night we should of at least had a clean bed and proper sleep. Would have been nice to have a smoking room so didnt have to go outside in the middle of the night, it was kinda scary. We would not recommend anyone to stay at this hotel and we will find another hotel to stay in next time in town. We will not return to this hotel. I would like my money back for a very unsatisfied stay.