Holiday Inn Hotel & Suites Surrey East Cloverdale3.0 out of 5.0
Recent guest reviews
We had a last minute trip planned to Vancouver and everything in Vancouver was super expensive. This hotel is located 30 minutes away from Vancouver and provided the perfect stay for us. The hotel is located a 2 minute drive away from a plaza that houses a grocery store, liquor store and a Timmies! The check in service was very courteous, provided that we checked in at 11 pm. The hotel seemed new or recently renovated because we could smell the freshness. The rooms were clean and in order. No issues whatsoever. Would recommend this hotel if visiting Vancouver with family and if you don't want to spend a lot.
This was a great one night stay. Check in was fast and perfect. The room was very clean and comfortable. Check out was a breeze. My only concern was the restaurant was not open for breakfast. Opens at 7:00 am. Other than that this was one of the Holiday Inns I have stayed at. I will definitely return.
Poor service at desk. We were quoted $179 per night for 2 nights but on checkout we were charged $199 for 2nd night and friends in another suite were charged $169 and $$189 for same two nights - no explanation for difference from clerk at desk. He said he would talk to manager and email re refunding our $20 but after several days no message Nd no refund. Will not stay again.
Staying at this hotel was definitely a decision I wish that I could reverse. The book appears to be nice, but if one looks closer, the age or poor maintenance really shows. One of the criteria for staying at this location was that there was a restaurant. Not worth it. One can do much better elsewhere. Might have to drive a bit, but definitely do so. You will not regret the decision.
I booked this hotel for one night for business, needed to be in South Surrey the next morning. Holiday Inn is my "go to" chain because I know I'll always get a good bed and super clean room. This property is fairly new, adjacent to the Cloverdale Rodeo Grounds and a block away from a shopping centre with great food and beverage options. As a solo traveller I will usually avoid a ground floor room for security concerns, but this time I got one and it was just fine. The proximity to the front desk was nice, and it was tucked away beside an office that's used in the daytime, so there was no noise from adjoining rooms. I got dinner from Umami Sushi down the street (delicious and fresh), and settled in for a really good sleep thanks to the triple glazed windows that screened out the traffic sounds from 64 Street. The AC units are new and very quiet, so that was a bonus as well. A lot of older properties have aging units that rattle and roar all night, which doesn't make for restful sleep. The staff are terrific, very friendly and the place was spotless and super comfortable. Well done!
We have stayed here every year mainly because of the convenient location to relatives. This year we noticed a marked deterioration in customer service, common hotel extras, and overall friendliness of staff. No longer are we greeted with a friendly good morning or hello as we pass the front desk etc. It seems making money has become the managements mission statement and they have yet to realize that without genuine friendly service, repeat customers will be non existent. There is an overall feeling of " cheapness" about the hotel. We frequently had to ask for new plastic cups or coffee cups or coffee pods etc. I don't blame the housekeeping staff as she was clearly overworked. There should have been at least 2 housekeepers cleaning the rooms. One hesitates to complain knowing management will probably blame her. The hotel is still conveniently located close to Starbucks, Save On, MacDonalds , Shoppers Drug mart etc. We will be hesitant to stay here next year given the attitude of management.
I stayed at this hotel because it was one of the few hotels in Cloverdale, near family. It is a newer building, near some newer shopping areas including London Drugs, Save on Foods, and Boston Pizza. The staff are very friendly and accomodated my request to stay an extra night in the same room. The room itself is very clean and comfortable. My biggest complaint is that the shower in our room was clogged and drained extremely slowly, meaning within seconds of turning on the shower one is left standing in water. I don't know if this is just our room, or if the plumbing elsewhere is slow. Our room came with a fridge and a single serve keurig for coffee. I was surprised that we were given three k-cups and two coffee cups but only one little package containing sweetener and whitener. I guess if more than one person wants whitener you could ask for more; it just so happened that I was the only one in the room who drinks coffee. The hotel was very quiet except for in the bathroom where I could faintly hear other hotel guests through the ventilation. Overall I would recommend this hotel. We had several comfortable nights rest.
This hotel was reasonable. The beds were comfortable and it was clean. The pool looked like a stagnant pond and we chose not to go in it. During our stay there was a shooting just a few blocks away, welcome to Surrey I guess. We ate in the restaurant once, and the pizza was great. Overall a reasonable hotel.
I have never come across a hotel which does not have the room ready by check in time even though I called to have the room ready early. We got delayed due to traffic. I have not stayed at hotel where they only leave 1 tea bag in the room even they know how many in a room. I had to call repeatedly for towels etc . It seems they did not have enough room service staff. I can carry on but a hint is enough for good management.
Especially from Jasdeep and Theresa in the restaurant. I ate breakfast there alone with three boys seven and under and they were both so helpful and kind, going above and beyond to lend a hand. The food was decent, too.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 209 reviews