Holiday Inn Hotel & Suites Surrey East Cloverdale3.0 out of 5.0
Recent guest reviews
Staying at this hotel was definitely a decision I wish that I could reverse. The book appears to be nice, but if one looks closer, the age or poor maintenance really shows. One of the criteria for staying at this location was that there was a restaurant. Not worth it. One can do much better elsewhere. Might have to drive a bit, but definitely do so. You will not regret the decision.
I booked this hotel for one night for business, needed to be in South Surrey the next morning. Holiday Inn is my "go to" chain because I know I'll always get a good bed and super clean room. This property is fairly new, adjacent to the Cloverdale Rodeo Grounds and a block away from a shopping centre with great food and beverage options. As a solo traveller I will usually avoid a ground floor room for security concerns, but this time I got one and it was just fine. The proximity to the front desk was nice, and it was tucked away beside an office that's used in the daytime, so there was no noise from adjoining rooms. I got dinner from Umami Sushi down the street (delicious and fresh), and settled in for a really good sleep thanks to the triple glazed windows that screened out the traffic sounds from 64 Street. The AC units are new and very quiet, so that was a bonus as well. A lot of older properties have aging units that rattle and roar all night, which doesn't make for restful sleep. The staff are terrific, very friendly and the place was spotless and super comfortable. Well done!
We have stayed here every year mainly because of the convenient location to relatives. This year we noticed a marked deterioration in customer service, common hotel extras, and overall friendliness of staff. No longer are we greeted with a friendly good morning or hello as we pass the front desk etc. It seems making money has become the managements mission statement and they have yet to realize that without genuine friendly service, repeat customers will be non existent. There is an overall feeling of " cheapness" about the hotel. We frequently had to ask for new plastic cups or coffee cups or coffee pods etc. I don't blame the housekeeping staff as she was clearly overworked. There should have been at least 2 housekeepers cleaning the rooms. One hesitates to complain knowing management will probably blame her. The hotel is still conveniently located close to Starbucks, Save On, MacDonalds , Shoppers Drug mart etc. We will be hesitant to stay here next year given the attitude of management.
I stayed at this hotel because it was one of the few hotels in Cloverdale, near family. It is a newer building, near some newer shopping areas including London Drugs, Save on Foods, and Boston Pizza. The staff are very friendly and accomodated my request to stay an extra night in the same room. The room itself is very clean and comfortable. My biggest complaint is that the shower in our room was clogged and drained extremely slowly, meaning within seconds of turning on the shower one is left standing in water. I don't know if this is just our room, or if the plumbing elsewhere is slow. Our room came with a fridge and a single serve keurig for coffee. I was surprised that we were given three k-cups and two coffee cups but only one little package containing sweetener and whitener. I guess if more than one person wants whitener you could ask for more; it just so happened that I was the only one in the room who drinks coffee. The hotel was very quiet except for in the bathroom where I could faintly hear other hotel guests through the ventilation. Overall I would recommend this hotel. We had several comfortable nights rest.
This hotel was reasonable. The beds were comfortable and it was clean. The pool looked like a stagnant pond and we chose not to go in it. During our stay there was a shooting just a few blocks away, welcome to Surrey I guess. We ate in the restaurant once, and the pizza was great. Overall a reasonable hotel.
I have never come across a hotel which does not have the room ready by check in time even though I called to have the room ready early. We got delayed due to traffic. I have not stayed at hotel where they only leave 1 tea bag in the room even they know how many in a room. I had to call repeatedly for towels etc . It seems they did not have enough room service staff. I can carry on but a hint is enough for good management.
Especially from Jasdeep and Theresa in the restaurant. I ate breakfast there alone with three boys seven and under and they were both so helpful and kind, going above and beyond to lend a hand. The food was decent, too.
The hotel is clean and has fridge in the room which helps with long stays. I love the restaurant and David will make you anything! I recommend the butter chicken..mmm. An evening at the bar /lounge is a great way to relax with great service! Thank you again see you soon.
Rates were 1/5 what Vancouver charges and it got me out of the city for a shorter drive home. Nice place to eat attached to the hotel, a bit of a strip mall with a few more places about a block away. Would have been nice if they put in a hot tub when they did the pool. Night clerk could have been more attentive (cell phone texting and not noticing customers - elevators are behind front desk) / placed sign when away from desk or a bell r paging system/number to call.
We spent three nights here on our way back to Seattle. The rooms were clean, checkin was easy. Breakfast is not included. They will give you a slight discount if you eat in their restaurant. The area has tons of food options and is located near major highways. The staff was very helpful when we asked to use their safe deposit box. I was thinking about going for a dip in the indoor pool but their were kid's swimming lessons going on in the afternoons. As a guest I personally would not want to swim in their tiny pool with a bunch of kids getting a swim lesson. So, I decided against the pool. The curtains were a little short so we were able to see a fair amount of light early in the morning, woke us up.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 206 reviews