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Civic Hotel Autograph Collection

4.0 star property
Eco-certified hotel with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for Civic Hotel Autograph Collection

Outdoor pool
Meeting facility
Exterior
Reception
Room, 1 King Bed, Corner | In-room safe, desk, laptop workspace, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Room service
  • Bar

Explore the area

Map
13475 Central Avenue, Surrey, BC, V3T 0K2
  • Holland Park
    ‪7 min walk‬
  • Guilford Town Centre
    ‪4 min drive‬
  • Hard Rock Casino Vancouver
    ‪8 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪32 min drive‬

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Room options

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Corner

9.2 out of 10
Wonderful
(27 reviews)
  • 372 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(30 reviews)
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(31 reviews)
  • 345 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Twin Bed

Room, 1 Twin Bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Twin Bed

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Surrey

Located in City Centre within a 5-minute walk of Central City Shopping Centre, Civic Hotel Autograph Collection is within a 15-minute stroll of Holland Park. This 4-star hotel welcomes guests with 144 rooms and conveniences like an outdoor pool, free in-room WiFi, and a hot tub.

What's nearby

  • Central City Shopping Centre - 4 min walk - 0.3 miles
  • Holland Park - 7 min walk - 0.4 miles
  • Guilford Town Centre - 4 min drive - 2.5 miles
  • Hard Rock Casino Vancouver - 8 min drive - 4.9 miles
  • Lougheed Town Centre - 12 min drive - 8.5 miles

Getting around

  • Surrey Central Station - 3 min walk
  • Coquitlam Central Station - 15 min drive
  • Vancouver Intl. Airport (YVR) - 38 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Trees Cheesecake and Organic Coffee - ‬3 min walk
  • ‪Big Star Sandwich Co - ‬4 min walk
  • ‪Tim Hortons - ‬4 min walk
  • ‪Starbucks - ‬12 min walk

About this property

Civic Hotel Autograph Collection

Eco-certified hotel with a 24-hour front desk and a coffee shop
Guests staying at Civic Hotel Autograph Collection enjoy an outdoor pool, free WiFi in public areas, and a hot tub. Self parking is offered for CAD 20 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a conference center, a business center, and a computer station.
Guests can expect 32-inch LED TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and bathrobes. Coffee makers, free newspapers, and free long-distance calls are also standard. Housekeeping is available on request.
An outdoor pool and a hot tub are on site.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, Hindi, Romanian

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: CAD 27 for adults and CAD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dominion Bar & Kitchen
  • Prado Cafe

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference center (7,978 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 21 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from July 20 2025 to August 8 2025 (dates subject to change):
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 50.00 per accommodation, per stay
  • 2 total (110 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: CAD 500.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 27.00 for adults and CAD 15.00 for children
  • Self parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Civic Autograph Collection
Civic Autograph Collection
Civic Hotel Autograph Collection Hotel
Civic Hotel Autograph Collection Surrey
Civic Hotel Autograph Collection Hotel Surrey

Frequently asked questions

Is a free cancellation option available at Civic Hotel Autograph Collection?

Civic Hotel Autograph Collection provides free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Civic Hotel Autograph Collection?

As of Jun 29, 2025, prices found for a 1-night stay for 2 adults at Civic Hotel Autograph Collection on Jun 30, 2025 start from $240.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Civic Hotel Autograph Collection?

This hotel is situated in City Centre within a short 11-minute walk of Holland Park and also 4 minutes on foot from Central City Shopping Centre. You'll also find Guilford Town Centre and Queens Park within a short drive.

Is there parking available at Civic Hotel Autograph Collection?

Yes, parking is offered for CAD 20 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Civic Hotel Autograph Collection have a casino?

No, Civic Hotel Autograph Collection doesn't have a casino.

Will I find an indoor pool at Civic Hotel Autograph Collection?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 9:00 PM. Note though that pool facilities will be unavailable from July 20 2025 until August 8 2025 (subject to change).

Is Civic Hotel Autograph Collection a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Civic Hotel Autograph Collection?

Yes, this hotel has a spa tub.

Does Civic Hotel Autograph Collection have a restaurant that serves breakfast?

Yes, Civic Hotel Autograph Collection serves a cooked-to-order breakfast for a surcharge each morning at Prado Cafe.

Will Civic Hotel Autograph Collection allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Civic Hotel Autograph Collection for a fee of CAD 50.00 per accommodation, per stay.

Does Civic Hotel Autograph Collection have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Civic Hotel Autograph Collection?

The closest major airport to Civic Hotel Autograph Collection is Pitt Meadows, BC (YPK), which is 12.7 mi away (26 minutes by car). Another top airport is Vancouver Harbour Flight Centre (CXH), which is located 22.8 mi away (48-minute drive).

Can I book a room with a balcony at Civic Hotel Autograph Collection?

No, there aren't any guestrooms with balconies at Civic Hotel Autograph Collection.

Does Civic Hotel Autograph Collection host weddings?

There are wedding services available at Civic Hotel Autograph Collection if that's in your vacation plans.

Civic Hotel Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 667 out of 1001 reviews
Rating 8 - Good. 216 out of 1001 reviews
Rating 6 - Okay. 49 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property, staff and warm and welcoming, will stay again
Stayed 1 night in Jun 2025

10/10 Excellent

Olorunsola

Liked: Cleanliness, staff & service, property conditions & facilities
Comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always superb service. Our number one go to when in Surrey. We'll be back!!
Stayed 1 night in Mar 2025

10/10 Excellent

Joey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a couple days. Staff were all amazing and friendly. Our room was very clean. Would definitely stay here again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Harleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

tahmid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

SHARON

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all is really excellent just the area is closed to train station which makes it super busy area and bit noisy for the transportation. But otherwise rooms are clean and staff are very friendly. Excellent customer service.
Stayed 2 nights in Mar 2025

10/10 Excellent

Douglas

Stayed 1 night in Mar 2025

10/10 Excellent

Hector

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great staff.
Stayed 3 nights in Mar 2025

2/10 Terrible

Gurpreet

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They gave me handicap room. Not a regular room they offer. Washroom was open with no door and equipment with metal pipes. Felt like im handicap.
Stayed 1 night in Mar 2025

10/10 Excellent

Soeren

Stayed 1 night in Mar 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at the Civic, will definitely be back. The rooms are beautiful.
Stayed 2 nights in Mar 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Dinesh

Stayed 1 night in Feb 2025

10/10 Excellent

Steven Nathaniel Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Fantastic staff. Look forward to coming back.
Stayed 7 nights in Feb 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, we enjoyed our stay. Front desk was helpful with all my requests. Will definitely stay here if i come back to this city.
Stayed 1 night in Feb 2025

10/10 Excellent

Marcus

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is a beautiful new construction at time of writing along the Surrey Civic Centre. The staff were very helpful and upgraded us as well as ensured we had everything we needed (as special callout goes to Chad!). The property is a ways outside of Vancouver downtown but is easily accessible by the SkyTrain which stops just below the building. We had a large earthquake strike the area while we were there and though we could feel it on floor 15 the building held up well.
Stayed 3 nights in Feb 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

MICHAEL

Stayed 1 night in Feb 2025

2/10 Terrible

Junyi

Disliked: Cleanliness, property conditions & facilities
We had terrible experiences. We had stayed this hotel twice in one week. Unfortunately both times the heat in the rooms were not working. I was told it was been fixed and it was still not working.
Stayed 1 night in Feb 2025

10/10 Excellent

Rammy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 2 nights in Feb 2025

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

ian, Vancouver

Stayed 1 night in Feb 2025

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place for families
Stayed 1 night in Feb 2025

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