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Recent guest reviews

Everything about the hotel was pleasant. My room was always clean and the staff was very helpful.

Duty Manager Ken doesn't have etiquette to talk to guests.

We always enjoy our stay here. We particularly enjoyed the new menu options..

Everything was excellent!! Except for the tv cable.... tooooo many sports channels and two movie channels. Should have more otions on what to watch

We came here after escaping a horrible hotel experience. It is wonderful! So clean and comfortable!

The place is ideally situated to my needs. It is also very close to the mall which has good eating places

Every thing is great, except the Wi-Fi. The WiFi is pretty terrible unless you pay for the upgrade which is sad.

The Sheraton is located close to the mall, beaches, and Softball City. Several of the teams participating in the 2016 Softball World Series stayed in this hotel. If you want a fridge, you will need to ask early.

The hotel is very close to our place of meetings. Very convenient for friends to meet.The restaurant is kinda pricey but that's to keep the place from getting crowded.Food is fantastic as well.The refrigerator in my room(2015) did not work but it did not ruin my stay.I'm coming back with my better half in Sept. to spend her b-day

The motel went WAY beyond our expectations. The staff was WONDERFUL and VERY, VERY helpful.

Spent my birthday here this year. had a wonderful stay!

good value great customer service but dirty carpet no fridge in the room and they charge you for parking

Found the hotel staff were excellent and made sure we were well attended to. Room was very nice and bed was great! Definitely recommend the hotel. Location was not ideal for our particular needs but staff made the difference.

when we book it, it said it's extra large room with sitting area. But when we arrived, we only get the regular room. No refrigerator. Loud AC system. Very disappointed. Only the location is good. Easy access to highway. Also, we were originally looking forward to their pool and spa and guess what, when we checked in, we were told it's closed for renovation. Totally screw up our 4 days trip.

When we arrived we were informed that the elevators were broken due to a recent storm and they had been out of order for 3 days and were still out of order. So whenever we wanted to come or go from our hotel room, we had to call the front desk, ask them to send an elevator to our floor and then wait 10 minutes for an elevator that was manually operated by a hotel employee. The situation would of been understandable if the issue was resolved but we stayed a week and it was never fixed. The rooms were a nice size and pretty clean but the mattresses were so old that they had NO support to them at all! My husband and are in our 30's and these mattresses hurt our backs so much that we tossed and turned all night every night and when we got up in the morning we had to stretch for 20 minutes before our backs wouldn't hurt us so much. Then there was the room service and restaurant which had horrible food! My husband and I NEVER send back food and we had to send this food back. Meals were not seasoned at all (they just forgot to season it sometimes), food was served to us that had gone bad and was rancid in taste and when I ordered a bagel with lox and cream cheese (who could mess that up), they gave me a cold bagel that wasn't toasted but had been pre-made and stored in the refrigerator for so long that the cream cheese had dried out and cracked apart! Then there was the small computer lab that was available for guests to use. These computers ran so slow, I swear they had to be on dial up internet service (who still uses dial up)? And the computers were down with error messages on their screens most of the time. Then there was the Gift Shop/Store that was supposed to be so convenient because it was right there if you needed anything but half the time it was suppose to be open, it wasn't! I used to love staying at the Sheraton and due to this one extremely bad experience; I will never stay at a Sheraton again!

Very nice and friendly. Room service was VERY pricey and you had to pay to park at the hotel.. I think you should not have to pay when you are already paying for the room.

15269 104 Ave Surrey BC

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Guildford within a 15-minute walk of Guilford Town Centre, Sheraton Vancouver Guildford Hotel is within a few miles (5 km) of Holland Park. This 4-star hotel has 279 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All 279 accommodations afford space to spread out with a separate bedroom and sitting areas. Guests can enjoy satellite TV and stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and free bottled water are also standard.


Property features

Guests of Sheraton Vancouver Guildford Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, self parking is CAD 15 per day, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a fitness center, a spa tub, and free WiFi in public areas.

Room options

Club Suite, 1 King Bed with Sofa bed, Business Lounge Access

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Club Room, 2 Queen Beds, Business Lounge Access

2 Queen Beds | Sleeps 4

Traditional Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Club Room, 1 King Bed, Business Lounge Access

1 King Bed | Sleeps 2

Guest reviews for Sheraton Vancouver Guildford Hotel

Everyone (9) Couples (4) Business (1) Family (4) Other (1)
4
Everyone

By on Aug 21, 2019

Review comment responded on Aug 26, 2019

Dear Anonymous, Thank you for responding to the survey. If there is anything you wish to share with us in how we could have made your stay better, please do not hesitate to reach out to us directly.

4
Partner Couples

Everything about the hotel was pleasant. My room was always clean and the staff was very helpful.

By on Aug 19, 2019

Review comment responded on Aug 19, 2019

Dear KMQ Thank you for responding to our survey and for the positive feedback. We appreciate your business and hope that if you are in the Surrey area again you will choose to stay with us.

5
Everyone

By on Aug 12, 2019

Review comment responded on Aug 12, 2019

Dear Anonymous, Thank you for the positive rating, we are happy that the hotel meet your needs and expectations. If you are in the Surrey area again in the future we hope that you will choose to stay with us.

1
Everyone

Duty Manager Ken doesn't have etiquette to talk to guests.

By on Feb 2, 2019

Review comment responded on Feb 4, 2019

Dear Anonymous, As we spoke over the phone last week in regards to your complaints about this manager, as I told you at the time we take these types of complaints very seriously. I have passed you comments on to our General Manager and we are investigating the matter fully. As you have also been informed by our Central Customer service you will be hearing from someone within the next few days regarding this matter.

5
Everyone

By on Oct 28, 2018

Review comment responded on Oct 29, 2018

Dear Anonymous, Thank you for taking the time to complete the survey and for the positive rating. We are happy to see that the hotel meet with your needs and expectation. We look forward to being of service to you again in the future.

5
Everyone

We always enjoy our stay here. We particularly enjoyed the new menu options..

By on Oct 2, 2018

Review comment responded on Oct 8, 2018

We are excited about our new restaurant's menu as well. We look forward to your next visit.

5
Everyone

Everything was excellent!! Except for the tv cable.... tooooo many sports channels and two movie channels. Should have more otions on what to watch

By on Sep 3, 2018

Review comment responded on Sep 4, 2018

Dear Anonymous Thank you for sharing your comments and concerns with us. We are sorry that the TV options did not meet your expectations or needs, however we are happy to hear the rest of the hotel was what you expected. We hope that if you are in the area in the future you will choose to stay with us.

5
Everyone

We came here after escaping a horrible hotel experience. It is wonderful! So clean and comfortable!

By on Aug 18, 2018

Review comment responded on Aug 20, 2018

Thank you for sharing your honest feedback with us we truly appreciate your positive comments. We are glad the hotel meet your needs and expectations. We hope that if you are in the area again you will choose to stay with us.

4

suited to my needs

Everyone

The place is ideally situated to my needs. It is also very close to the mall which has good eating places

By , from California on Apr 11, 2018

Review comment responded on Apr 13, 2018

Thank you for your positive feedback, we are very happy to hear that the hotel meet your needs and expectations. We hope we can be of service to you again in the future.

4
Everyone

Every thing is great, except the Wi-Fi. The WiFi is pretty terrible unless you pay for the upgrade which is sad.

By on Jul 3, 2017

Review comment responded on Jul 7, 2017

Thank you for your feedback, I do apologize that you had issues with our Wi-Fi I will pass your comments on to our IT Department. We are always striving to improve our services and we rely on guest feedback to learn of our strengths and weaknesses.

Sheraton Vancouver Guildford Hotel

15269 104 Ave, Surrey, BC V3R1N5
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