Everything about the hotel was pleasant. My room was always clean and the staff was very helpful.
Duty Manager Ken doesn't have etiquette to talk to guests.
We always enjoy our stay here. We particularly enjoyed the new menu options..
Everything was excellent!! Except for the tv cable.... tooooo many sports channels and two movie channels. Should have more otions on what to watch
We came here after escaping a horrible hotel experience. It is wonderful! So clean and comfortable!
The place is ideally situated to my needs. It is also very close to the mall which has good eating places
Every thing is great, except the Wi-Fi. The WiFi is pretty terrible unless you pay for the upgrade which is sad.
The Sheraton is located close to the mall, beaches, and Softball City. Several of the teams participating in the 2016 Softball World Series stayed in this hotel. If you want a fridge, you will need to ask early.
The hotel is very close to our place of meetings. Very convenient for friends to meet.The restaurant is kinda pricey but that's to keep the place from getting crowded.Food is fantastic as well.The refrigerator in my room(2015) did not work but it did not ruin my stay.I'm coming back with my better half in Sept. to spend her b-day
The motel went WAY beyond our expectations. The staff was WONDERFUL and VERY, VERY helpful.
Spent my birthday here this year. had a wonderful stay!
good value great customer service but dirty carpet no fridge in the room and they charge you for parking
Located in Guildford within a 15-minute walk of Guilford Town Centre, Sheraton Vancouver Guildford Hotel is within a few miles (5 km) of Holland Park. This 279-room, 4-star hotel has a full-service spa along with an outdoor pool and a fitness center.
This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.
All 279 accommodations afford space to spread out with a separate bedroom and sitting areas. Guests can enjoy WiFi and satellite TV. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, coffee makers, and free bottled water are other standard amenities. Housekeeping is available on request.
At Sheraton Vancouver Guildford Hotel, guests enjoy a full-service spa, an outdoor pool, and a fitness center. If you drive, self parking is CAD 15 per day, and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a 24-hour business center.
Everything about the hotel was pleasant. My room was always clean and the staff was very helpful.
Dear KMQ Thank you for responding to our survey and for the positive feedback. We appreciate your business and hope that if you are in the Surrey area again you will choose to stay with us.
Dear Anonymous, Thank you for the positive rating, we are happy that the hotel meet your needs and expectations. If you are in the Surrey area again in the future we hope that you will choose to stay with us.
Duty Manager Ken doesn't have etiquette to talk to guests.
Dear Anonymous, As we spoke over the phone last week in regards to your complaints about this manager, as I told you at the time we take these types of complaints very seriously. I have passed you comments on to our General Manager and we are investigating the matter fully. As you have also been informed by our Central Customer service you will be hearing from someone within the next few days regarding this matter.
Dear Anonymous, Thank you for taking the time to complete the survey and for the positive rating. We are happy to see that the hotel meet with your needs and expectation. We look forward to being of service to you again in the future.
We always enjoy our stay here. We particularly enjoyed the new menu options..
We are excited about our new restaurant's menu as well. We look forward to your next visit.
Everything was excellent!! Except for the tv cable.... tooooo many sports channels and two movie channels. Should have more otions on what to watch
Dear Anonymous Thank you for sharing your comments and concerns with us. We are sorry that the TV options did not meet your expectations or needs, however we are happy to hear the rest of the hotel was what you expected. We hope that if you are in the area in the future you will choose to stay with us.
We came here after escaping a horrible hotel experience. It is wonderful! So clean and comfortable!
Thank you for sharing your honest feedback with us we truly appreciate your positive comments. We are glad the hotel meet your needs and expectations. We hope that if you are in the area again you will choose to stay with us.
The place is ideally situated to my needs. It is also very close to the mall which has good eating places
Thank you for your positive feedback, we are very happy to hear that the hotel meet your needs and expectations. We hope we can be of service to you again in the future.
Every thing is great, except the Wi-Fi. The WiFi is pretty terrible unless you pay for the upgrade which is sad.
Thank you for your feedback, I do apologize that you had issues with our Wi-Fi I will pass your comments on to our IT Department. We are always striving to improve our services and we rely on guest feedback to learn of our strengths and weaknesses.
Dear Anonymous, Thank you for responding to the survey. If there is anything you wish to share with us in how we could have made your stay better, please do not hesitate to reach out to us directly.