Days Inn by Wyndham Surrey2.0 out of 5.0
Recent guest reviews
This was a last minute two room booking. I called specifically and asked for a side by side room because of the kids, they said yes they will arrange it but upon check in the night staff was rude and said that they didn't say that. Wasn't very helpful and was gonna charge us regular rate even though I asked for government rate on the phone. He wasn't displaying a name tag, the same with the woman who checked us out in the morning. They never said on the phone that they will charge me $200/room damage deposit which is crazy cuz it is more than the cost of the stay which was 125. In total my card was pre-authorized for 650 so if a person has low credit limit don't go here! I have been through so many many hotels already some way fancier than this and I completely understand damage deposit, but this was nerve wrecking over the top. What really threw me off was they took a photocopy of my drivers license saying it is their policy for when we damage their hotel or if the police is looking for me, like hell there were 8 of us in total! Their breakfast was not great and their sink were full of dirty dishes. I usually don't write a review but this has really changed my whole hotel experience. Don't bother saying let us make it right to you cuz we ain't coming back! Ever heard of an expression you only get to make a first impression once? Poor hospitality at it's finest!
I have stayed here multiple times in the last few months for work, and this is 100% the best hotel in the area. Friendly staff, clean rooms, great customer service and the list goes on. All and all a great hotel
I visited the hotel in Jan. Very welcoming and understanding management. Clean rooms and bathrooms. The breakfast is the cherry on the cake and a perfect start to the day. Overall experience has been nice and I would recommend Days Inn.
I travelled with family for 3 days and had a wonderful and relaxed stay. Staff is very kind and helpful. Rooms are clean and tidy. Every time we needed something the staff was very helpful and warm. Will definitely come back again. We reached a little late at night and the front desk person ensured we were comfortable till we got the room keys.
We had a great time here the hotel was clean staff was great. Needless to say we will be returning. I always look for places that are safe and clean for my daughter and I was very happy here. I wanted to check in early and check out late and the staff didn’t have a problem at all with this, which is super helpful with a three year old! I travel a lot with my family so I recommend the days inn to family’s big and small!
Great hotel travelled here for business really clean rooms the price was also really good staff was awesome made me feel really welcomed breakfast was great sky train is a walk away would recommend to every one
When we arrived for check in, the night clerk was very unfriendly and had to call his partner to come and assist. I was taken aback by the fact he needed to photo copy my driver's license and my credit card?? Never have I had a hotel do this. I was also dinged a $750 pre-auth on my credit card, this was double what my room charge was! After receiving our keys we proceeded to the room, which was already occupied!! Slightly embarrassing walking in on people. I had to return to the front desk and was given new keys to another room. The outside smoking area was a disaster, with marijuana butts sitting on the table. The hotel is very apparently run down, and border line clean. Needless to say we checked out a day early and went to an alternate hotel. I had to pick up the phone and call later that day as my credit card was reflecting a charge of $750 plus a pre-auth which the lady told me would be corrected by the net morning. This took two days to be completed!
The hotel is clean and the rooms are comfortable and nice for the price. Staff is nice. I took away two stars because of the workout room and free breakfasts. I went to work out on the second night around 8pm and was told the workout room closed at 8pm. I went earlier the next night and discovered that the only equipment that really works is the tread mill and it was obvious the room does not get a lot of use or attention. Breakfast Sunday was awesome with some hot options. Breakfast during the week was a bland choice of cold cereal, Activia yogurt, or boiled eggs. The pastries were stale and bananas where too ripe for my taste.
Overall a horrible experience. The lighting in the rooms was low, the bathroom door hinges were broken. The carpet and flooring was dirty and not kept clean at all. The breakfast was unpleasant and only contained 1-2 items. Never experiences such a horrible hotel experience, and I have stayed all over Canada and the US.
I traveled to Surrey for business and arrived at the hotel too early to check in. Nav was kind enough to hold my bags for me until later in the day when I returned. The hotel and the room were very clean and the staff very helpful. If I need to travel to Surry again I will be sure to stay here, maybe even long enough to have breakfast.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
Days Inn by Wyndham Surrey places you within 2 miles (3 km) of Central City Shopping Centre and Holland Park. This 50-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. In central Surrey, the hotel is also close to Guilford Town Centre and Queens Park.
Start your day off right with a free continental breakfast, served each morning from 7 AM to 10 AM.
All of Days Inn by Wyndham Surrey's 50 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Rooms also include desks.
At Days Inn by Wyndham Surrey, guests have access to a fitness center, free WiFi in public areas, and a meeting room. You can put free parking to good use if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.
Reviews from Trip Advisor
80.0% of guests recommend this hotelTotal of 309 reviews