Upper West Side Extended Stay America

"My room was on the first floor. Directly outside my window, looking out onto a small airshaft, was a collection of HVAC turbines constantly roaring. Like, mere feet away. I instantly asked to be moved, but the hotel was full. Was up til 4am the first night, got earplugs for the second night. Seriously, this should not be a hotel room at all, let alone in a supposed four star hotel. It should be an office or storage. And the staff were stone faced. Yes the hotel was full but there are still things you can do--a comped cocktail or discount in the restaurant, a reduced fee, anything to acknowledge that this was a ludicrous room to be paying 800 dollars for two nights in. The room itself was bare and bleak--and of course there was no sunlight at all, just that airshaft and the roar of the turbines. Left feeling totally snookered."

"Lovely room - loved the views. A few issues with the shower. Excellent staff."

"I only stayed here because I had no other choice. This was TINY! Unless you need the cheapest place in Manhattan that has a bathroom, id go for something nicer. Staff was nice. Breakfast was ok, coffee was terrible! Ac was set to 60 in the other room and it was good. But super tiny! Like barely any room to walk around. Shower and toilet were in what felt like a closet!"