I booked this hotel specifically because it advertised an indoor pool. Nowhere on Expedia or the hotel listing did it state that the pool was closed for construction. When I arrived, the pool area was blocked off and unavailable, which was a major reason for my reservation.
On top of that, the property was dirty and inconvenient — the back area was blocked off, and the overall condition did not match what was advertised. I tried to check out right away after seeing this, but the front desk told me I couldn’t cancel or get refunded for the first night, even though I did not stay there.
This was extremely disappointing and misleading. I paid for amenities that were not provided, and I feel I should be refunded for at least the first night due to the false advertising and poor condition of the hotel.