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UMi Tulum

4.5 star property
Luxury hotel on the beach, with outdoor pool

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Photo gallery for UMi Tulum

Restaurant
Master Suite Rooftop Pool | Terrace/patio
Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated
Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated
Master Suite Rooftop Pool | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Parking included

Explore the area

View in a map
Carretera Tulum-Boca Paila KM 8.5, Zona Totelera Tulum, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪2 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪19 min walk‬
  • Place, Tulum Mayan Ruins
    ‪18 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪86 min drive‬

Room options

View all photos for Garden View Suite

Garden View Suite | Premium bedding, minibar, in-room safe, individually decorated

Garden View Suite

10.0 out of 10
Exceptional
(1 review)
  • 712 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Private Garden Suite

Private Garden Suite | Premium bedding, minibar, in-room safe, individually decorated

Private Garden Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Master Suite Rooftop Pool

Oceanfront Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated

Oceanfront Master Suite Rooftop Pool

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Rooftop Pool

Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated

Master Suite Rooftop Pool

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Master Suite Ground Pool

Oceanfront Master Suite Ground Pool | Premium bedding, minibar, in-room safe, individually decorated

Oceanfront Master Suite Ground Pool

  • Sea view
  • Sleeps 2
  • 1 King Bed

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  • Pool
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  • Spa
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8.6 out of 10, Excellent, 658 reviews
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About the neighborhood

Tulum

Located in Zona Hotelera, UMi Tulum is adjacent to Tulum Beach and within a mile (2 km) of other popular sights like Sian Ka'an Biosphere Reserve. This 4.5-star hotel welcomes guests with 14 rooms and conveniences like a private beach, an outdoor pool, and free in-room WiFi.

What's nearby

  • Tulum Beach - 2 min walk - 0.1 miles
  • Ven a la Luz Sculpture - 19 min walk - 1.0 mile
  • Las Palmas Public Beach - 8 min drive - 5.3 miles
  • Playa Paraiso - 9 min drive - 5.8 miles
  • Tulum Mayan Ruins - 16 min drive - 8.3 miles

Getting around

  • Tulum Intl. Airport (TQO) - 66 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬9 min walk
  • ‪Rosa Negra Tulum - ‬12 min walk
  • ‪ARCA - ‬11 min walk
  • ‪Casa Banana - ‬8 min walk
  • ‪Secrets Tulum Beach Club - ‬10 min walk

About this property

UMi Tulum

Luxury hotel on the beach, with outdoor pool
Guests staying at UMi Tulum enjoy access to a private beach, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 180 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this beach hotel include a terrace, laundry facilities, and local meal delivery service.
Guests can expect to find free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, espresso makers, and ceiling fans are also available. Change of towels is available on request.
Recreational amenities at the hotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Beach yoga
  • Free beach club
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways (39 inches high)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per day
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • This property doesn't allow children 18 and younger (only guests older than 18 are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 50 per pet, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Parties and events (including family gatherings, birthday parties and weddings) are allowed on site.
  • Onsite safety features include a fire extinguisher and outdoor lighting.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

UMI Tulum Hotel
UMI Tulum Tulum
UMI Tulum Hotel Tulum

Frequently asked questions

Is free cancellation available at UMi Tulum ?

UMi Tulum provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What is there to do near UMi Tulum ?

This hotel is situated in Zona Hotelera within a short 1-minute walk of Tulum Beach and also 19 minutes on foot from Sian Ka'an Biosphere Reserve. You'll also find Tulum National Park and Playa Paraiso within a short drive.

Will I be able to park at UMi Tulum ?

Yes, uncovered self parking is offered for free at the hotel. Bicycle parking is also available for guests.

Is there a spa available at UMi Tulum ?

Spa services at the hotel include beach massages.

Does UMi Tulum feature a casino at the property?

No, UMi Tulum doesn't have a casino.

Will I find an indoor pool at UMi Tulum ?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is UMi Tulum a good place to stay for couples?

There are many amenities for couples at this hotel, including Champagne service and in-room massages in each guestroom with some featuring sea views.

Are there hot tubs at UMi Tulum ?

No, this hotel doesn't have a spa tub.

Does UMi Tulum have a restaurant that serves breakfast?

Yes, UMi Tulum serves free continental breakfast each morning from its restaurant.

Does UMi Tulum allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at UMi Tulum for a fee of USD 50 per pet, per day.

Are there connecting rooms at UMi Tulum ?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from UMi Tulum ?

The closest major airport to UMi Tulum is Tulum Intl. Airport (TQO), which is about 13 mi away.

Can I book a room with a balcony at UMi Tulum ?

Yes, some guestrooms at this hotel offer a furnished patio where guests can enjoy sea or garden views.

UMi Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 83 reviews
Rating 8 - Good. 7 out of 83 reviews
Rating 6 - Okay. 6 out of 83 reviews
Rating 4 - Poor. 5 out of 83 reviews
Rating 2 - Terrible. 3 out of 83 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sunita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located in Tulum beach, with direct access to the beach. The staff are really friendly and helpful, as soon as we arrived we were greeted with a very warm welcome from Eliseo, and every member of staff from the concierge team to the restaurant team were always friendly and helpful. I really liked how they communicate with you via WhatsApp before you arrive and during your stay, which is very convenient. Our room was beautiful and relaxing with sea views. Breakfast was included and it was a generous breakfast with fruit and yoghurt plus another breakfast meal on top, also juice and coffees included. We appreciated the long breakfast hours from 8am-1pm so we could take our time and relax. The food is very good quality and reasonable prices in the area. They really take care of nature and are animal friendly, caring for their environment. If there was 1 thing to advise to the hotel I would suggest to have umbrellas for the beach beds. When we laid on the beach, there was no umbrellas for shade so we had to move under a tree. Thank you to the Umi team for making it a great stay.
Stayed 5 nights in Oct 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Overall the hotel was lovely - but I asked a few times why there was nothing being done to manage the outrageous mosquito situation and was told usually they do but they just weren’t now. Every other hotel and restaurant we visited throughout our stay had copal burning as the smoke keeps the mosquitos manageable. I left covered in horrible bites despite going through two bottle of spray. I would wake up with new ones. So… beware.
Stayed 3 nights in Sep 2025

10/10 Excellent

Meredith, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our syay at Umi tulum. The staff was so kind and accommodating, they even upgraded our room to a beautiful beach front room ! Breakfasts each morning were delicious and cooked to order. The d.j sets at 2pm each day were a great vibe. We feel so lucky to have stayed at this beautiful property.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jordy

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was the best beach view. We could walk out of our room onto the sand. There was a private room pool on our patio. All the staff was amazing. Ricardo at the front desk was so great and helpful in all our bookings. The food was so good we really only ate at the hotel. Our 6 day trip was simply perfect because of UMi hotel. I highly recomend them! Thanks to their fine staff!!
Stayed 6 nights in Sep 2025

4/10 Poor

Alisa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Diego & ricardo were amazing! Diego did what he could to aleviate all inconveniences of the room! However, they still remained. Fromthe ceilingn room leaking down drips of water, to No hot water whatsoever. To shower water running into bathroom floor due to no door or cover, ,the door itself to the room made out of wood in a way that leaves it opned and not sealed to block any mosquitoes/outside insects that disturbed our sleep and uncomfortableness! We paid for a birthday arrangement that came out as nice as the Sun allowed but still grateful to diego above all! Did offer upgrade room but we did not want the darker colors that came with it. Ours was bright and light. Just very poor Management from whomever!
Stayed 4 nights in Sep 2025

4/10 Poor

TRAKONNIE

Traveled with family
Liked: Staff & service
Communication through WhatsApp was good. The staff responded in a timely matter. Breakfast was good. However, there were cats around the property and my daughter was allergic to them. It was not stayed before booking. Until it was time to check out things were great, but they wanted to charge me a fee to clean the towels because of makeup stains that were washable. They also tried to say it was blood at first. I was very upsetting to have paid and tipped workers cash to then get charge to clean towels after a stay. No one should have to pay to clean towels it’s a hotel towels are common things to account for.
Stayed 3 nights in Sep 2025

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

This hotel is spectacular. When we were there, it was a little bit quiet, but that was perfect because we had a lot of one-on-one attention from the staff and they really took extra care to make sure that we were very comfortable. Riccardo at the front desk was an exceptional host. Highly recommend.
Stayed 1 night in Sep 2025

10/10 Excellent

JESSICA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property, best staff. Communicated through Whatsapp and in person, i was informed about everything happening at the hotel. The hotel staff shared recommendations for example local restaurants around the hotel and even downtown. Some of the staff shared their favorite lagoons in the area too. The rooms were spacious and the common grounds was always clean. Food and drinks was delicious, we enjoyed the breakfast and the fresh ceviche.
Stayed 5 nights in Sep 2025

10/10 Excellent

Scott

Stayed 1 night in Aug 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow where do I begin. From check in to Check out. I had a wonderful experience. My ocean front room … I have never had anything like it before… two words to describe this place : PEACE & TRANQUILITY. This was my first time doing a Solo trip and I couldn’t have picked a better place. (I was debating between here and Be tulum, so happy I chose this place !!) it’s a lot more private and intimate. Not only was the staff attentive but they also made me feel very safe. Being able to communicate via WhatsApp was a major plus. Response time any time of the day also impressive. To add on … the food on property … OMG BOTH restaurant and cafe .. *chefs kiss* the salmon dish (MUST TRY!!) and the French dip sandwich !!!!!! I cannot brag enough. Also must try, the date and banana toast at the Bi polar cafe !!! I could go on and on but I’m sure you get it. Last but not least, THANK YOU to Diego and Ricardo !! Who were both super amazing and there to help from check in to check out. As a solo female traveler it felt good to feel safe in a place I have never been. I appreciate it and can’t wait to return !!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Ronald, DPO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Olivia, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

brandi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I cannot say enough good things about this boutique hotel – it completely exceeded my expectations and made my trip to Tulum unforgettable. From the moment I arrived, I was greeted with warmth and genuine hospitality. The staff made me feel more like a welcomed guest in their home than just a visitor. Every detail, from the fresh-squeezed juice at breakfast to the turn-down service with local touches, was thoughtful and intentional. The property itself is stunning – a perfect blend of natural jungle vibes and curated luxury. My room was beautifully designed. It was peaceful, quiet, and incredibly clean. The pool area is a dream: tranquil, well-kept, and surrounded by lush greenery. I spent hours lounging with a cocktail in hand, soaking in the calm energy. Breakfast was made to order every morning and featured fresh, local ingredients – don’t miss the chilaquiles! If you’re looking for a place with soul, style, and standout service, this is it. I’ve traveled a lot, and this place ranks among my top stays ever. Already dreaming about my return trip!
Stayed 5 nights in Jul 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tulum

Lovely hotel and restaurant
Stayed 2 nights in Jul 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay! Every was very sweet and kind! Very helpful staff! They made my stay very special. I will def be coming back!
Stayed 4 nights in Jun 2025

10/10 Excellent

Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a small boutique hotel, people are really friendly, great location
Stayed 2 nights in Jun 2025

10/10 Excellent

Noemi

Liked: Cleanliness
Not only is the property breath taking… but what really made my experience was the staff. The loveliest, kindest, most humble humans I’ve met in all my travels. I will be back to Umi. Thank you Umi!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Jupin

Liked: Cleanliness, amenities, property conditions & facilities
Our stay at this boutique hotel in Tulum was truly exceptional. The service, accommodations, and overall atmosphere far exceeded our expectations. Everything was immaculately clean — we even noticed staff scrubbing outdoor pillowcases, which speaks volumes about their dedication to hygiene. Housekeeping was consistently outstanding. The room was stylish, comfortable, and thoughtfully designed. Breakfast each morning was phenomenal — some of the best food we had during our entire trip. The staff made all the difference. Carlos was incredibly helpful, kind, and attentive — he went above and beyond in every interaction. Eliso was also wonderful — professional, welcoming, and clearly committed to ensuring guests have a great experience. We couldn’t have asked for a better place to stay. Highly recommend for anyone visiting Tulum.
Stayed 5 nights in Jun 2025

10/10 Excellent

Donnisha

Liked: Cleanliness, amenities, property conditions & facilities
I LOVED the property and the room. Perfect for solo travelers (like myself) and romantic getaways. The location was in the middle of what I like to call Hotel Row. It is like the Vegas strip but between the ocean and jungle. It is walking distance to restaurants and shops. The staff (Arantxa, Diego, Carlos, Ricardo, and Eliseo) were well organized and prepared. They provided menus ahead of my arrival. Breakfast was delicious and the food is good. The staff assisted in arranging my transportation to and from the hotel as well as my excursions: 1) Tulum Mayans and 2) Cenotes, which was the highlight of my trip. During my stay the hotel hosted a party featuring a Tulum favorite DJ and the last night of my stay they hosted a movie night (The Pursuit of Happyness). I will definitely return again whether alone, with a bae, or with family/friends.
Stayed 5 nights in Apr 2025

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and lovely hotel. Everything is very clean and new. The breakfast and drinks were especially delicious. Would come back any day!
Stayed 4 nights in May 2025

10/10 Excellent

Aneil

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great views , rooms are spacious and clean. All the staff are amazing with great food.
Stayed 1 night in May 2025

6/10 Okay

Loretta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So all in all the place was nice and in a prime location. At checkout they charged me a $10 fee because there was 2 make up stains on the sheets . It’s only $10. But I knew it couldn’t have been make up because I wasn’t wearing any. I did have beer with Clamato and maybe a few drops spilled. But that’s something that comes out with a normal wash. So I’m wondering if they don’t wash sheets in between guests and had to charge me for washing them because extra stain remover was definitely not needed . There was nothing we did that would have warranted a $10 extra fee.
Stayed 1 night in May 2025

10/10 Excellent

Siham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you are looking for romantic get away
Stayed 1 night in May 2025