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Kanté Hotel - Downtown Tulum

2.5 star property

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Photo gallery for Kanté Hotel - Downtown Tulum

Hallway
Outdoor pool
Outdoor pool
Lobby
Deluxe Doble | Bathroom | Shower, rainfall showerhead, towels, soap

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle Polar Región 02 Manzana 07 Lote 11, Tulum, QROO, 77780
  • Place, Dos Aguas Park
    ‪3 min walk‬
  • Place, Hospital de Tulum
    ‪3 min walk‬
  • Place, Jaguar Park
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Junior Twin

Junior Twin | 1 bedroom, hypo-allergenic bedding, individually decorated

Junior Twin

  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin

Deluxe Twin | 1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Twin

  • 274 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior King

Junior King | 1 bedroom, hypo-allergenic bedding, individually decorated

Junior King

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe King con Cocineta

Deluxe King con Cocineta | 1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe King con Cocineta

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Doble

Deluxe Doble | 1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Doble

  • 264 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Queen

Junior Queen | 1 bedroom, hypo-allergenic bedding, individually decorated

Junior Queen

  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Tulum

Located in Tulum City Center, Kanté Hotel - Downtown Tulum is within a 5-minute walk of sights such as Dos Aguas Park and Hospital de Tulum. This 20-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a terrace.

What's nearby

  • Dos Aguas Park - 3 min walk - 0.2 miles
  • Hospital de Tulum - 3 min walk - 0.2 miles
  • Holistika Art Walk - 4 min drive - 1.6 miles
  • Hunab Lifestyle Center - 5 min drive - 1.3 miles
  • Jaguar Park - 5 min drive - 1.3 miles

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Campanella Cremerie - ‬2 min walk
  • ‪Crazy Fish Tacos - ‬1 min walk
  • ‪Encanto Cantina - ‬1 min walk
  • ‪Charlie's - ‬2 min walk
  • ‪Raw Love - ‬2 min walk

About this property

Kanté Hotel - Downtown Tulum

Guests of Kanté Hotel - Downtown Tulum enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. This smoke-free hotel also has a garden.
Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Relax with a rainfall shower. Wardrobes or closets are also included.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 1000 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Kanté Hotel
Kante Downtown Tulum Tulum
Kanté Hotel - Downtown Tulum Hotel
Kanté Hotel - Downtown Tulum Tulum
Kanté Hotel - Downtown Tulum Hotel Tulum

Frequently asked questions

Is a free cancellation option available at Kanté Hotel - Downtown Tulum?

Kanté Hotel - Downtown Tulum offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Kanté Hotel - Downtown Tulum?

As of Jun 16, 2026, prices found for a 1-night stay for 2 adults at Kanté Hotel - Downtown Tulum on Jul 9, 2026 start from $38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Kanté Hotel - Downtown Tulum?

This hotel is situated in Tulum City Center, just steps from Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is parking available on site at Kanté Hotel - Downtown Tulum?

No, there isn't parking at this hotel.

Does Kanté Hotel - Downtown Tulum feature a casino?

No, Kanté Hotel - Downtown Tulum doesn't have a casino.

Is there an indoor pool at Kanté Hotel - Downtown Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Kanté Hotel - Downtown Tulum?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead as well as an outdoor pool and a terrace.

Are there hot tubs at Kanté Hotel - Downtown Tulum?

No, there isn't a spa tub at this hotel.

Does Kanté Hotel - Downtown Tulum have a restaurant with a breakfast menu?

No, Kanté Hotel - Downtown Tulum doesn't have a restaurant that serves breakfast.

Does Kanté Hotel - Downtown Tulum allow pets to stay free of charge?

No, pets aren't allowed at Kanté Hotel - Downtown Tulum.

Are there connecting rooms at Kanté Hotel - Downtown Tulum?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Kanté Hotel - Downtown Tulum?

The closest major airport to Kanté Hotel - Downtown Tulum is Tulum Intl. Airport (TQO), which is 25 mi away (49 minutes by car).

Are there rooms with balconies that I can book at Kanté Hotel - Downtown Tulum?

No, there aren't any guestrooms with balconies at Kanté Hotel - Downtown Tulum.

Kanté Hotel - Downtown Tulum Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 24 out of 39 reviews
Rating 8 - Good. 9 out of 39 reviews
Rating 6 - Okay. 0 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 5 out of 39 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Thelma Jean

Liked: Cleanliness
Clean room, helpful staff
Stayed 3 nights in Jan 2026
Verified

8/10 Good

EUNJUNG

Liked: Staff & service
Disliked: Amenities
The best location for people who want to explore local experiences.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
We had an issue with our first room which was right by the front desk, we were then moved to a different room which felt much cleaner and was excellent! The pool was a little cold and dirty but the rest of the property was great and the staff were good too. Location is very good.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Khrystia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Staff was friendly. Pool was decent. It would have been great if they had fridge and microwave and a small seating area in all rooms.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to bus station and many restaurants
Stayed 1 night in May 2025
Verified

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, polite, helpful. Will stay here again. Steps away from the ado bus terminal.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Tieh

Liked: Cleanliness, staff & service, amenities
This service at coin was good tried to have room changed prefer first floor but all booked so clerk carried plugged up stairs for 85 yr old . Hotel is always clean very clean .
Stayed 1 night in Nov 2025
Verified

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
The room was clean. It was a little noisy from other guests talking loadly outside our room. The door needed a better seal. There was a barking dog that needed a shot of lead. The hotel was chosen for its location across from the ADO terminal.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Aaron Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

We stayed there for 4 days. The guy at the front desk was amazing! Always there to help and give good advice and recommendations. Rooms was super clean! And the location is really convenient, right beside the bus station! It'd go back anytime!
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price! Staff were very nice. Rooms were clean. Ac, tv, shower- all the necessities. Within easy walking distance to downtown. Advertised pool/ hot tub not working. Very little water in the sink.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Tieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick ck in close to Ado station. Only maid forgot to leave towels but mgr quickly supplied . The ac unit blew out an awful smell turned it off used only fan . Other than this nice hotel
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Santiago

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel attendant who was from Madrid was terrible. He was emotionally disregulated and could not understand our needs. The hotel room's bathroom window would nor close letting rhe street noise dirupt our sleep. We paid extra money for a quiet room and the hotel attendant said he should not provided that "favour" to us. Very bad experience Will never recommend anyone this hotel.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Erika

Disliked: Amenities
I love the fact that ADO transportation is right at front, downside is that you will be hearing the busses come and go. Yea even at night. Other than that I love the place. The area is a bit dirty but I think it’s all around.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Tieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Out of there way to please .

This is hidden behind Ado bus station. Pleasant stay .Seniors and climbing up to 3 rd fl room was not going to happen. Janet went out of her way to accommodate us. Even moving items stored in an unused ground floor room so we wouldn’t have to climb the stairs. Well cared for hotel very clean most part not too much noise considering the bus traffic. When in Mexico in town center any town has Wifi was spotty but we did get by. Overall nice hotel great staff even owner was very nice .
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hôtel. L’espace piscine est très agréable. Il y a un petit réfrigérateur commun que l’on peut utiliser ainsi qu’une table pour manger. Les chambres sont très bien équipées. Je ne sais pas si c’est une pratique courante à Tulum, mais on nous a demandé un dépôt de 1000 MXN ou notre passeport comme garantie pour la chambre. Avant le départ, une inspection de la chambre est effectuée afin de pouvoir récupérer le dépôt. J’aurais simplement aimé être informé à l’avance de l’existence de ce dépôt, car à ce point dans notre voyage nous n’avions plus de pesos et c’est toujours délicat de laisser son passeport.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities
Trevlig personal och fina rum med ljusdesign.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Lissette Dayana Brindis dé salas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy atento y amable el internet en último piso no tiene muy buena señal .
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Bien acojedor las recámaras
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Claudia Itandehui

Liked: Cleanliness, amenities, property conditions & facilities
Está muy bien ubicado atrás de la estación de autobuses ADO y fácil acceso a trasporte colectivo. Además el lugar muy lindo y súper agradable, si regresaría y lo recomiendo.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Sachiko

Liked: Cleanliness, staff & service, amenities
設備は古いのですが、部屋は清潔でした。部屋は大変広く開放感があります。シャワーのお湯の量は良かったのですが、温度は低かったです。スタッフは大変親切で感じが良かったです。
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Hotel

Excelente hotel !! Camas cómodas regaderas estupendas !! La atención de Omar muy amable al recibirte, atrás del ADO TULUM !! Muy limpio su decoración de muy buen gusto !! Nos encantó !!
Stayed 1 night in Mar 2025
Verified

8/10 Good

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien menos la atención inicial y lo peor el ruido que pasa los cuartos y no deja dormir a quienes tienen el sueño liviano
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el servicio, sobre todo el del recepcionista Omar ya que tan pronto necesitamos algo nos ayuda
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio, el lugar y todo fue maravilloso.
Stayed 1 night in May 2024