Naala Tulum

3.5 star property
Hotel with an outdoor pool, steps from Tulum National Park
VIP Access

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Photo gallery for Naala Tulum

Exterior
Sundeck
Reception
Reception
1 bedroom, premium bedding, down comforters, minibar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Tulum National Park
    ‪3 min walk‬
  • Playa Paraiso
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪51 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members

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Room options

Family Apartment, 2 Bedrooms

  • 1076 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

Deluxe Room

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Quadruple Room

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Tulum

Located in Zama, Naala Tulum is adjacent to Tulum National Park with other popular attractions like Tulum Mayan Ruins within a within a few miles (5 km). This 95-room, 3.5-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Tulum National Park - 3 min walk - 0.2 miles
  • Las Palmas Public Beach - 5 min drive - 2.7 miles
  • Playa Paraiso - 7 min drive - 3.1 miles
  • Tulum Mayan Ruins - 7 min drive - 2.4 miles
  • Playa Ruinas - 11 min drive - 2.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Naala Tulum

Hotel with an outdoor pool, steps from Tulum National Park
Guests of Naala Tulum enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. If you drive, self parking is USD 10 per day, or you can take advantage of the airport shuttle (available on request) for USD 120 per vehicle one-way. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Additional amenities include a banquet hall and a garden.
40-inch flat-screen TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, ceiling fans, and safes.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Self parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cleaning fee: USD 2.50 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Noise-free rooms can't be guaranteed.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Are free cancellation options available at Naala Tulum?

Naala Tulum offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to see near Naala Tulum?

This hotel is situated in Zama, just steps from Tulum National Park and Hunab Lifestyle Center, and within a short walk of Jaguar Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is there parking available at Naala Tulum?

Yes, parking is offered for USD 10 per day.

Does Naala Tulum have a casino?

No, Naala Tulum doesn't have a casino.

Is there an indoor pool at Naala Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Naala Tulum?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Naala Tulum?

No, there isn't a spa tub at this hotel.

Does Naala Tulum have a restaurant that serves breakfast?

No, Naala Tulum doesn't have a restaurant that serves breakfast.

Does Naala Tulum allow pets to stay free of charge?

No, pets and service animals aren't allowed at Naala Tulum.

Are there connecting rooms at Naala Tulum?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Naala Tulum?

The closest major airport to Naala Tulum is Tulum Intl. Airport (TQO), which is 26.3 mi away (50 minutes by car).

Are there rooms with balconies that I can book at Naala Tulum?

No, you won't find guestrooms with balconies at Naala Tulum.

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 353 out of 550 reviews
Rating 8 - Good. 119 out of 550 reviews
Rating 6 - Okay. 47 out of 550 reviews
Rating 4 - Poor. 13 out of 550 reviews
Rating 2 - Terrible. 18 out of 550 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
Stayed 5 nights in May 2025

8/10 Good

Shannon

Stayed 3 nights in Feb 2025

10/10 Excellent

Joscelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Kris

Liked: Staff & service
Disliked: Property conditions & facilities
The property was hard to find as in you don't see it from the road. Parking cost money which they did not disclose before booking. I would not have stayed hear had we known that.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location & Beautiful Stay – A Tulum Gem

My stay at NAALA Hotel in Tulum was fantastic! The hotel is in a perfect location, making it super easy to walk everywhere—whether to nearby restaurants, shops, or attractions. The room itself was beautiful, modern, and comfortable, with a lovely touch of greenery on the deck that added both charm and privacy. One small downside was seeing guests hang their wet clothes on the railings, which took away from the otherwise stylish and clean aesthetic of the hotel. Other than that, everything was excellent. If you're looking for a comfortable, well-located stay in Tulum, I highly recommend NAALA Hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Keisha

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again.

The hotel was very nice and clean. Staff was helpful and informative.
Stayed 2 nights in Feb 2025

10/10 Excellent

Marc

Stayed 3 nights in Feb 2025

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very nice and helpful! Would definitely book them again ! I enjoyed my stay here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to stay in walking distance from town. Restaurant had good food too and the pool area was fun and relaxing.
Stayed 6 nights in Feb 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Rooms clean and nice. Nothing to complain about
Stayed 3 nights in Feb 2025

8/10 Good

Marie

Stayed 2 nights in Feb 2025

10/10 Excellent

Milan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well designed with Boho Theme. Staff was helpful. Everything was nearby: Food, transportation, restaurants etc.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was allowed to check in early which was ideal. The room is a lovely green forest. The rooftop is amazing as well. The receptionist was typing away and failed to acknowledge me after introduced myself a few times but afterwards, she was very informative.
Stayed 1 night in Feb 2025

6/10 Okay

king-hout

Traveled with partner
Disliked: Property conditions & facilities
It’s a nice property but a bit noisy because noise are very loud from other guests.
Stayed 2 nights in Feb 2025

2/10 Terrible

Kevin

The distance from the airport was grossly underrepresented. And the free shuttle service from the airport I was unavailable. So we stayed at a different hotel near the airport and never checked in. So it would be unreasonable to expect payment.
Stayed 1 night in Feb 2025

10/10 Excellent

Bianca

Stayed 2 nights in Jan 2025

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Lovely roof deck pool. Excellent restaurant service staff . Chill ambience. Good accommodation- very comfortable bed / pillows etc. Unique and special
Stayed 3 nights in Feb 2025

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Bedbugs

Bedbugs
Stayed 2 nights in Feb 2025

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service
It was nice, but some appointments were cheap. Staff very friendly and helpful
Stayed 1 night in Feb 2025

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was OK. Disappointingly it was not really in walking distance from the beach, the Tulum ruins, or a wide variety of eating establishments. The scale of Tulum is deceptive on a map and as such it requires overpriced taxis or occasional ‘collectivos’ to go pretty much everywhere. The listed drive times noted on the site are not correct. Our room facilities were clean and fine but with mattresses that felt like sleeping on a giant pillow. The rooftop has a pool and a casual restaurant, but our second-floor room just looked out on a semi-abandoned building between the hotel and the street. The strip of alternative Tulum beachside hotels are pricey and private, though you can see gloriously beautiful beaches when you do manage to find decent beach access. But don’t expect to feel like you are really in Mexico while in Tulum.
Stayed 5 nights in Jan 2025

10/10 Excellent

CLAUDIO

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Super friendly staff and a great complimentary breakfast.
Stayed 1 night in Jan 2025

10/10 Excellent

Ja-Barrion

Stayed 1 night in Jan 2025

8/10 Good

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely jungle courtyard staff was very helpful and upgraded our room because they were slow which was so nice. Large room with semi private patio roof top pool was excellent with panoramic views. The margarita wasn’t very great but other than that we had an excellent experience
Stayed 3 nights in Jan 2025

8/10 Good

Mati

Liked: Cleanliness, staff & service

Tulum first time

Definitely not a 4 star hotel. Very good eatery just outside called Casa Sofia. Need to rent a bike to go anywhere. Taxis are a robbery
Stayed 5 nights in Jan 2025

10/10 Excellent

Wyssem

Stayed 3 nights in Jan 2025