Conrad Tulum Riviera Maya in Tulum | Best Rates & Deals on Orbitz

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Luxury resort on the beach, with 3 outdoor pools

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Where to?

Dates

May 2025

June 2025

3 outdoor pools, pool umbrellas, sun loungers

2 bars/lounges, 3 beach bars, swim-up bar, poolside bar

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar
Room service
Housekeeping

Explore the area

Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774

Riviera Maya Golf Club
‪5 min drive‬
Akumal Beach
‪8 min drive‬
Xel-Há Park
‪9 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪271 min drive‬

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Room options

CEIBA Family Ste 2 BR Connecting Rooms

Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Room, 2 Queen Beds, Ocean View (Ceiba)

Ocean view
Sleeps 4
2 Queen Beds

Ocean View Guestroom with King Bed

506 sq ft
Ocean view
Sleeps 2
1 King Bed

Partial Ocean View Guestroom w/ 2 Queen Beds

506 sq ft
Partial ocean view
Sleeps 4
2 Queen Beds

Tropical View Guestroom with 2 Queen Beds

506 sq ft
Ocean view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Ocean View (Ceiba)

Ocean view
Sleeps 2
1 King Bed

Tropical View Guestroom with King Bed

506 sq ft
Resort view
Sleeps 2
1 King Bed

Room, 1 King Bed, Partial Ocean View (Ceiba)

Partial ocean view
Sleeps 2
1 King Bed

Ocean View Guestroom with 2 Queen Beds

506 sq ft
Ocean view
Sleeps 4
2 Queen Beds

Suite, 1 King Bed, Ocean View (Ceiba)

Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Partial ocean view
Sleeps 4
2 Queen Beds

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Governors Suite BDRM

1561 sq ft
Ocean view
Sleeps 3
1 King Bed

Partial Ocean View Guestroom with King Bed

506 sq ft
Partial ocean view
Sleeps 2
1 King Bed

CEIBA Presidential Suite

2002 sq ft
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed (Ceiba Tropical View)

Resort view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible (Roll-in Shower)

506 sq ft
Ocean view
Sleeps 2
1 King Bed

About the neighborhood

Tulum

Conrad Tulum Riviera Maya places you within a mile (2 km) of Riviera Maya Golf Club and Aktun Chen. This 349-room, 5-star resort has 3 outdoor pools along with private in-room plunge pools and 7 restaurants.

View more Resorts in Tulum

What's nearby

Dolphinaris Tulum - 19 min walk - 1.0 mile
Riviera Maya Golf Club - 5 min drive - 3.5 miles
Xcacel Beach - 6 min drive - 3.7 miles
Akumal Beach - 8 min drive - 3.8 miles
Xel-Há Park - 9 min drive - 4.9 miles

Getting around

Cancun Intl. Airport (CUN) - 75 min drive

Restaurants

‪Restaurant Kukulkan - ‬4 min drive
‪Restaurante Yucatan - ‬4 min drive
‪Restaurante Arlequin - ‬5 min drive
‪Vela Sur - ‬20 min walk
‪Piscis snack bar - ‬5 min drive

About this property

Conrad Tulum Riviera Maya

Luxury resort on the beach, with 3 outdoor pools

Awarded Conde Nast Hot List status in 2022, Conrad Tulum Riviera Maya features a private beach, a full-service spa, and 3 outdoor pools. A stay here includes free valet parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include a 24-hour gym, free WiFi in public areas, and meeting rooms.

65-inch flat-screen TVs come with satellite channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include private plunge pools, furnished balconies or patios, and MP3 docks.

3 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Similar properties

Pool
Breakfast included
All inclusive
Spa

includes taxes & fees

$362 per night

May 9 - May 10

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Free uncovered valet parking on site

Food and drink

2 bars/lounges
3 beach bars
7 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Autor - Mexican
Kengai - Asian
Maratea - Mediterranean
Ukai - Japanese
Ultramar

Things to do

24-hour gym
3 outdoor pools
Bicycle rentals
Billiards/pool table
Fitness classes
Free children's club
Full-service spa
Shopping
Yoga classes

Family friendly

3 outdoor pools
Babysitting (surcharge)
Free children's club
Private plunge pool
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

2 meeting rooms
Computer station
Conference center (50,000 square feet of space)

Outdoors

Beach towels
Beach umbrellas
On a private beach
On the bay
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

13 treatment rooms
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot tub
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator (43 inch wide door)
Handrails in stairways (35 inches high)
Lever door handles
Low-height electrical outlets in bathroom
Phone accessibility kit
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible public washroom
Wheelchair-accessible spa
Wheelchairs on site

11 buildings
3 floors
Ballroom
Banquet hall
Built in 2021
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

65-inch flat-screen TV with premium satellite channels
MP3 dock
Pay movies
Private plunge pool

Food and drink

Espresso maker
Free bottled water
Limited room service
Minibar
Restaurant dining guides

Access via exterior corridors
Air conditioning
Connecting rooms available
Free local calls
Laptop-compatible safe
Mobile key entry
Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from April 10 2025 to April 21 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Children stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Guests can access their rooms with a mobile device.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is free cancellation available at Conrad Tulum Riviera Maya?

Conrad Tulum Riviera Maya provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Conrad Tulum Riviera Maya?

As of May 1, 2025, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on May 11, 2025 start from $486.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Conrad Tulum Riviera Maya?

This resort is located in Tulum, close to Xel-Há Park, Akumal Beach, and Half Moon Bay. You'll also find Riviera Maya Golf Club and Aktun Chen within a short drive.

Is there parking available at Conrad Tulum Riviera Maya?

Yes, uncovered valet parking is offered for free at the resort.

Is there a spa at Conrad Tulum Riviera Maya?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, body wraps, and couples treatments.

Does Conrad Tulum Riviera Maya include a casino?

No, Conrad Tulum Riviera Maya doesn't have a casino.

Will I find an indoor pool at Conrad Tulum Riviera Maya?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

What amenities will couples enjoy at Conrad Tulum Riviera Maya?

There are many amenities for couples at this resort, including a private plunge pool as well as a private beach and 3 beach bars.

Are there hot tubs at Conrad Tulum Riviera Maya?

Yes, this resort has a spa tub.

Does Conrad Tulum Riviera Maya have a restaurant that serves breakfast?

Yes, Conrad Tulum Riviera Maya has 7 restaurants, and serves breakfast for a surcharge.

Does Conrad Tulum Riviera Maya allow pets to stay for free?

No, pets aren't allowed at Conrad Tulum Riviera Maya though service animals are welcome.

Are there connecting rooms at Conrad Tulum Riviera Maya?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Where is the closest airport to Conrad Tulum Riviera Maya?

The closest major airport to Conrad Tulum Riviera Maya is Tulum Intl. Airport (TQO), which is about 24.8 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 28.4 mi away.

Are there rooms with balconies that I can book at Conrad Tulum Riviera Maya?

Yes, every guestroom at Conrad Tulum Riviera Maya comes with a furnished balcony with some featuring ocean or resort views.

Does Conrad Tulum Riviera Maya have a wedding venue on site?

There are wedding services available at Conrad Tulum Riviera Maya if that's in your vacation plans.

Conrad Tulum Riviera Maya Reviews

9.0

Wonderful

Traveled with family

Jan 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to relax and spend some days with the family

Stayed 4 nights in Jan 2025

10/10 Excellent

Marija

Traveled with group

Jan 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing experience with a modern twist in a jungle

Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family

Jan 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can't wait to come back

It was perfect - and the staff was warm and wonderful

Stayed 3 nights in Dec 2024

Jermaine

Traveled with partner

Jan 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I like everything about this porperty

Stayed 3 nights in Jan 2025

8/10 Good

Andrew

Traveled with family

Jan 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Having its own little bay was really cool. That being said its a fairly large property and I believe it was sold out while we there. So as a result, the service times were really long at times. In addition, we tried to book a couple of the restaurants and were told they were full but when we walked by they were half empty. All in all this hotel is great for families but I would not recommend it for couples who are looking for 5-star service and impeccable facilities. I'm in the construction business so maybe this last part of my review is not fair but they have a cool touch of having outdoor shutters that can be closed if you do not want to view the outside from your shower. Problem is the contractor who installed those things used the wrong fasteners as they are not anti-corrosion and as a result it is almost not possible to use those shutters since there is so much salt corrosion. Sad as this is such a new property. There were little things like that throughout the property. Not sure how the laws work in Mexico but in the US that is called a latent defect.

Stayed 5 nights in Dec 2024

10/10 Excellent

Soheil

Jan 6, 2025

Stayed 3 nights in Jan 2025

10/10 Excellent

Mark, Cambridge

Traveled with family and small children

young eun

Dec 31, 2024

Stayed 4 nights in Oct 2024

6/10 Okay

Lisa, Colorado Springs

Traveled with partner

Dec 29, 2024

Liked: Cleanliness, staff & service, amenities

This would have been a perfect birthday weekend but the hotel room we were given lost all power. We asked for another room but could not be given the same level of room we paid for. Thankfully Expedia refunded us! Maybe next time we will have better luck.

Stayed 2 nights in Dec 2024