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Conrad Tulum Riviera Maya

5.0 star property

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Photo gallery for Conrad Tulum Riviera Maya

A resort with multiple swimming pools, a beach, and a view of the ocean.
Property video
A spacious lobby with wooden paneling, a reflective floor, and a view of a pool area.
A beach with palm trees, a hammock, and a sandy shore.
An outdoor lounge area with seating and a fire pit, surrounded by palm trees and a stone wall.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Air conditioning

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
  • Place, Riviera Maya Golf Club
    ‪2 min drive‬
  • Place, Aktun Chen
    ‪2 min drive‬
  • Place, Dolphinaris Tulum
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪82 min drive‬

Room options

View all photos for Partial Ocean View Guestroom with King Bed

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Partial Ocean View Guestroom with King Bed

8.8 out of 10
Excellent
(6 reviews)
  • Partial ocean view
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Governors Suite BDRM

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

CEIBA Governors Suite BDRM

  • Ocean view
  • 1561 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Tropical View Guestroom with King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • Resort view
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Ocean View Guestroom with King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Presidential Suite

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

CEIBA Presidential Suite

  • Ocean view
  • 2002 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

A balcony with a hot tub, wicker chairs, and a table overlooking a beach at sunset.

Partial Ocean View Guestroom w/ 2 Queen Beds

8.0 out of 10
Very good
(4 reviews)
  • Partial ocean view
  • 506 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

A modern hotel room with a large bed, a TV, a wooden cabinet, and a dining area.

Tropical View Guestroom with 2 Queen Beds

10.0 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 506 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Guestroom with 2 Queen Beds

A balcony with a hot tub, wicker chairs, and a table overlooking a beach at sunset.

Ocean View Guestroom with 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 506 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for CEIBA Family Ste 2 BR Connecting Rooms

A balcony with a hot tub, wicker chairs, and a table overlooking a beach at sunset.

CEIBA Family Ste 2 BR Connecting Rooms

  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

A balcony with a hot tub, wicker chairs, and a table overlooking a beach at sunset.

Room, 2 Queen Beds, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Room, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Suite, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Room, 1 King Bed, Partial Ocean View (Ceiba)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

A ceramic rabbit figurine on a wooden box with the text "CEIBA CLUB" on it.

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Suite, 1 King Bed (Ceiba Tropical View)

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Tulum

Conrad Tulum Riviera Maya places you within a mile (2 km) of Riviera Maya Golf Club and Aktun Chen. This 349-room, 5-star resort has 3 outdoor pools along with private in-room plunge pools and 8 restaurants.
View more Resorts in TulumOpens in a new window

What's nearby

  • Riviera Maya Golf Club - 2 min drive - 1.4 miles
  • Aktun Chen - 2 min drive - 1.4 miles
  • Dolphinaris Tulum - 2 min drive - 0.9 miles
  • Akumal Beach - 6 min drive - 5.1 miles
  • Xel-Há Park - 7 min drive - 5.1 miles

Getting around

  • Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬3 min drive
  • ‪Restaurant Kukulkan - ‬4 min drive
  • ‪Thali Restaurant - ‬4 min drive
  • ‪Restaurante Yucatan - ‬4 min drive
  • ‪The Truck - ‬5 min drive

About this property

Conrad Tulum Riviera Maya

Awarded Conde Nast Hot List status in 2022, Conrad Tulum Riviera Maya features a private beach, a full-service spa, and 3 outdoor pools. A stay here includes free valet parking. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this beach resort include a 24-hour gym, free WiFi in public areas, and meeting rooms.
65-inch flat-screen TVs come with satellite channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include private plunge pools, furnished balconies or patios, and MP3 docks.
3 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

Similar properties

Sports facility
Hilton Tulum Riviera Maya All-Inclusive Resort
Tulum
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.4 out of 10, Very Good, 1,958 reviews
$402 nightly
The price is $490
Jul 12 - Jul 13
Total with taxes and fees
Hilton Tulum Riviera Maya All-Inclusive Resort

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 beach bars
  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Autor - Mexican
  • Kengai - Asian
  • Maratea - Mediterranean
  • Ukai - Japanese
  • Ultramar

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Cooking classes
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Shopping
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Private plunge pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Computer station
  • Conference center (50,000 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 11 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay movies
  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free valet parking.
Property Registration Number 011-025-002793/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

Is free cancellation available at Conrad Tulum Riviera Maya?

Conrad Tulum Riviera Maya provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Conrad Tulum Riviera Maya?

As of Jul 11, 2026, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on Jul 12, 2026 start from $439, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Conrad Tulum Riviera Maya?

This resort is located in Tulum, close to Akumal Beach, Xel-Há Park, and Half Moon Bay. You'll also find Riviera Maya Golf Club and Xcacel-Xcacelito Sanctuary within a short drive.

Will I be able to park at Conrad Tulum Riviera Maya?

Yes, uncovered valet parking is offered for free at the resort.

Is there a spa at Conrad Tulum Riviera Maya?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, couples treatments, and body wraps.

Are there luxury amenities available at Conrad Tulum Riviera Maya?

Yes, guests can indulge in luxuries such as a private plunge pool, a private beach, and an ocean-view restaurant at this resort.

Does Conrad Tulum Riviera Maya include a casino?

No, Conrad Tulum Riviera Maya doesn't have a casino.

Will I find an indoor pool at Conrad Tulum Riviera Maya?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Conrad Tulum Riviera Maya a good place to stay for couples?

There are many amenities for couples at this resort, including a private plunge pool as well as a private beach and an ocean-view restaurant.

Does Conrad Tulum Riviera Maya have a hot tub?

No, but guests can enjoy a steam room at this resort.

Does Conrad Tulum Riviera Maya have a restaurant that serves breakfast?

Yes, Conrad Tulum Riviera Maya has 8 restaurants, and serves breakfast for a surcharge.

Does Conrad Tulum Riviera Maya allow pets to stay for free?

No, pets aren't allowed at Conrad Tulum Riviera Maya though service animals are welcome.

Does Conrad Tulum Riviera Maya have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

Where is the closest airport to Conrad Tulum Riviera Maya?

The closest major airport to Conrad Tulum Riviera Maya is Tulum Intl. Airport (TQO), which is about 24.8 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 28.4 mi away.

Can I book a room with a balcony at Conrad Tulum Riviera Maya?

Yes, every guestroom at Conrad Tulum Riviera Maya comes with a furnished balcony/patio and some offer ocean and garden views.

Does Conrad Tulum Riviera Maya have a wedding venue on site?

There are wedding services available at Conrad Tulum Riviera Maya if that's in your vacation plans.

Conrad Tulum Riviera Maya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 240 out of 324 reviews
Rating 8 - Good. 38 out of 324 reviews
Rating 6 - Okay. 23 out of 324 reviews
Rating 4 - Poor. 10 out of 324 reviews
Rating 2 - Terrible. 13 out of 324 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fanastic Resort, excellent food - albeit expensive.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect, full wine bar and more.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Bradley Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Spotless resort. Amazing staff.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property, staff and services all the way around.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Sandeep

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, service is unparalleled and great restaurants
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Tara

Liked: Cleanliness, amenities, property conditions & facilities
My stay was absolutely amazing and relaxing. This was exactly what I needed. I can’t wait to go back again. Beautiful Resort!!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools, restaurant options, and staff was amazing!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and polite helpful staff. Very enjoyable and relaxing resort
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Kirsten

Liked: Cleanliness, amenities
Clean room, beautiful location.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and clean. The staff was always very friendly. We found the food offerings to be pretty disappointing compared to other 4-5 star hotels we've stayed at. The TVs had limited channels and were not smart TVs. I’d say this was a lower end 4 star hotel.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

AARON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay overall. No complaints!
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and spacious. Loved the pools and beachside access, along with the extracurricular activities presented. Beds were comfortable and staff attentive. Front desk staff could be a bit warmer, and not all were knowledgeable in addressing/resolving customer concerns.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Zalak

0star
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and spend some days with the family
Stayed 4 nights in Jan 2025
Verified

6/10 Okay

Kimberly

Liked: Cleanliness, amenities
Disliked: Staff & service
10/10 amenities. But lacking in service and value. Never waited less than 45 mins for food, you have to go look for a server for a drink by the pool constantly. Prices not reasonable
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and wonderful service. The hot tubs were not heated in multiple areas and the hot tub on our balcony was not working. The food was OK, but not as good as what we have had in comparable resorts in Mexico.
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

gloria

Liked: Cleanliness, property conditions & facilities
Nice, clean resort. But lines for everything. Paperwork for everything. Grossly overpriced restaurants with medium quality food.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Angela K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at the property and it was excellent!
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Sajid

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall good, but I will not go back to this resort due to limited amenities.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

CEN QIN

Staff is very rude
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and wonderful staff!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Giulliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing and service is excellent!
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. Peaceful, elegant, clean and quiet. Definitely go to this resort as one of the best (if not the best) in Tulum or Mayan Riviera.
Stayed 7 nights in Mar 2026