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Conrad Tulum Riviera Maya

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

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Photo gallery for Conrad Tulum Riviera Maya

Exterior
Property video
Lobby
3 outdoor pools, pool umbrellas, sun loungers
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Room service

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
  • Place, Dolphinaris Tulum
    ‪10 min walk‬
  • Place, Riviera Maya Golf Club
    ‪19 min walk‬
  • Place, Aktun Chen
    ‪19 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Partial Ocean View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Partial Ocean View Guestroom with King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 506 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Governors Suite BDRM

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Governors Suite BDRM

  • 1561 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 506 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Ocean View Guestroom with King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 506 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 506 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Presidential Suite

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CEIBA Presidential Suite

  • 2002 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

View from room

Partial Ocean View Guestroom w/ 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 506 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with 2 Queen Beds

10.0 out of 10
Exceptional
(13 reviews)
  • 506 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)
  • 506 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for CEIBA Family Ste 2 BR Connecting Rooms

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CEIBA Family Ste 2 BR Connecting Rooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

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Suite, 1 King Bed, Ocean View (Ceiba)

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Partial Ocean View (Ceiba)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed (Ceiba Tropical View)

  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed

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9 restaurants, lunch, dinner served; Asian cuisine

Hilton Tulum Riviera Maya All-Inclusive Resort

Tulum
  • Pool
  • All inclusive
  • Spa
  • Kids pool
8.4 out of 10, Very Good, 1,972 reviews
$361 nightly
The price is $361
Nov 30 - Dec 1
Total with taxes and fees
Hilton Tulum Riviera Maya All-Inclusive Resort

About the neighborhood

Tulum

Conrad Tulum Riviera Maya places you within a mile (2 km) of Riviera Maya Golf Club and Aktun Chen. This 349-room, 5-star resort has 3 outdoor pools along with private in-room plunge pools and 7 restaurants.
View more Resorts in TulumOpens in a new window

What's nearby

  • Dolphinaris Tulum - 10 min walk - 0.6 miles
  • Riviera Maya Golf Club - 19 min walk - 1.0 mile
  • Aktun Chen - 19 min walk - 1.0 mile
  • Akumal Beach - 7 min drive - 4.4 miles
  • Xel-Há Park - 8 min drive - 4.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 75 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬3 min drive
  • ‪Restaurante Yucatan - ‬4 min drive
  • ‪The Truck - ‬5 min drive
  • ‪Yum Buffet - ‬5 min drive
  • ‪Tikal Lobby Bar - ‬4 min drive

About this property

Conrad Tulum Riviera Maya

Luxury resort on the beach, with 3 outdoor pools
Awarded Conde Nast Hot List status in 2022, Conrad Tulum Riviera Maya features a private beach, a full-service spa, and 3 outdoor pools. A stay here includes free valet parking. The front desk is staffed 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a 24-hour gym, free WiFi in public areas, and meeting rooms.
65-inch flat-screen TVs come with satellite channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include private plunge pools, furnished balconies or patios, and MP3 docks.
3 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

Similar properties

9 restaurants, lunch, dinner served; Asian cuisine
Hilton Tulum Riviera Maya All-Inclusive Resort
  • Pool
  • All inclusive
  • Spa
  • Kids pool
8.4 out of 10, Very Good, 1,972 reviews
$361 nightly
The price is $361
Nov 30 - Dec 1
Total with taxes and fees
Hilton Tulum Riviera Maya All-Inclusive Resort

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 3 beach bars
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Autor - Mexican
  • Kengai - Asian
  • Maratea - Mediterranean
  • Ukai - Japanese
  • Ultramar

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Shopping
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Private plunge pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Computer station
  • Conference center (50,000 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 11 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay movies
  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free valet parking.
Property Registration Number 009-007-007445/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

Is free cancellation available at Conrad Tulum Riviera Maya?

Conrad Tulum Riviera Maya provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Conrad Tulum Riviera Maya?

As of Nov 21, 2025, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on Dec 7, 2025 start from $297.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Conrad Tulum Riviera Maya?

This resort is located in Tulum, close to Xel-Há Park, Akumal Beach, and Half Moon Bay. You'll also find Riviera Maya Golf Club and Aktun Chen within a short drive.

Is there parking available at Conrad Tulum Riviera Maya?

Yes, uncovered valet parking is offered for free at the resort.

Is there a spa at Conrad Tulum Riviera Maya?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, couples treatments, and body wraps.

Does Conrad Tulum Riviera Maya include a casino?

No, Conrad Tulum Riviera Maya doesn't have a casino.

Will I find an indoor pool at Conrad Tulum Riviera Maya?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

What will couples enjoy most about a stay at Conrad Tulum Riviera Maya?

There are many amenities for couples at this resort, including a private plunge pool as well as a private beach and 3 beach bars.

Are there hot tubs at Conrad Tulum Riviera Maya?

Yes, guests can enjoy a spa tub at this resort.

Does Conrad Tulum Riviera Maya have a restaurant that serves breakfast?

Yes, Conrad Tulum Riviera Maya has 7 restaurants, and serves breakfast for a surcharge.

Does Conrad Tulum Riviera Maya allow pets to stay for free?

No, pets aren't allowed at Conrad Tulum Riviera Maya though service animals are welcome.

Does Conrad Tulum Riviera Maya have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Where is the closest airport to Conrad Tulum Riviera Maya?

The closest major airport to Conrad Tulum Riviera Maya is Tulum Intl. Airport (TQO), which is about 24.8 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 28.4 mi away.

Can I book a room with a balcony at Conrad Tulum Riviera Maya?

Yes, every guestroom at Conrad Tulum Riviera Maya comes with a furnished balcony with some featuring ocean or garden views.

Does Conrad Tulum Riviera Maya have a wedding venue on site?

There are wedding services available at Conrad Tulum Riviera Maya if that's in your vacation plans.

Reviews

Conrad Tulum Riviera Maya Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 208 out of 276 reviews
Rating 8 - Good. 31 out of 276 reviews
Rating 6 - Okay. 18 out of 276 reviews
Rating 4 - Poor. 10 out of 276 reviews
Rating 2 - Terrible. 9 out of 276 reviews

Reviews

10/10 Excellent

Rogelio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressef

This place is beautiful. The service is impeccable. Worth every dollar. Do yourself a favor and book your family there.
Stayed 1 night in Aug 2025

10/10 Excellent

Corie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff -- courteous, kind and attentive; very thoughtful with extra touches like birthday celebrations, towels, drinks and sunblock; shoutout to Andres and also the staff at Kengai and Arborlea for exceptional service.
Stayed 3 nights in Aug 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conrad Tulum is an amazing property. It's extremely beautiful, it is well manged, and it is secure. It offers everything you need to enjoy your stay in the Maya Riviera including beaches, pools, restaurants, a full service spa, and other onsite amenities. The staff are attentive to the needs of guests. Best hotel/resort I have stayed at. Excited to return soon.
Stayed 8 nights in Aug 2025

10/10 Excellent

Valerie

Stayed 5 nights in Aug 2025

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

MAGDIEL

Stayed 4 nights in Jul 2025

10/10 Excellent

Damir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful resort with great staff and not overcrowded. The morning Buffett is delicious with varied choices of Mexican and American foods, if not so adventurous. The staff is friendly and have that warm welcoming Mexican ‘bienvenido a nuestra casa’ attitude. The beach is quiet and very private. The Conrad has great beautifully landscaped walking paths. If you’re lucky you might see the local wildlife. Never a problem with the AC or WiFi. If you need tv viewing there’s plenty of options. I recommend the outdoor beach eating palapas, especially ‘El Chiringuito’. I recommend hiring a tour guide/driver like Juan Santos to take you to the local archeological sights. You need nerves of steel if you want to drive against the local drivers. They have their own road rules. My family and I went to celebrate our birthdays in late Jan-Feb. I don’t want to stay in hot uncomfortable rooms or have mosquitos bothering me. The rooms are spacious and lovely. Don’t overpay for cabs. The concierge will help you arrange rides into Tulúm. The property is sublime with nothing lacking. Only minus for us is dinner portions are small and pricey. I can’t wait till my next visit.
Stayed 6 nights in Jan 2025

10/10 Excellent

Sherita

Stayed 3 nights in Apr 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Best service , beautiful jungle trail to room, beautiful pool
Stayed 5 nights in Mar 2025

10/10 Excellent

Christian

Stayed 4 nights in Apr 2025

6/10 Okay

Nazariy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Nateisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Jossie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff were super nice and helpful. Food is good everything was super clean best resort I have stayed at.
Stayed 3 nights in Mar 2025

10/10 Excellent

emmett t

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!
Stayed 3 nights in Mar 2025

4/10 Poor

Michelle, Water Mill

Traveled with family and small children
I had a massage that gave me a literal concussion.
Stayed 4 nights in Feb 2025

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property
Stayed 5 nights in Mar 2025

8/10 Good

Aria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The architecture was amazing. The restaurants and food offerings were good (reservations were hard to come by when they were empty). Beautiful pools and beachfront. Staff was cordial and polite. Prices for items on menus vs. charges varied, issues with the toilet and sink in the room required fixing. It seemed like a new property trying to get their bearings. But for the location, food and atmosphere, I'd go back in a heartbeat.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conrad Tulum is a little slice of heaven! We will be recommending this hotel to friends and family.
Stayed 1 night in Mar 2025

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Joseph, Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, location - good food and service. broken hot tubs and slow towel service.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

10/10 Excellent

Giulliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing and service is excellent!
Stayed 5 nights in Feb 2025

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