Copal Tulum Hotel in Tulum | Best Rates & Deals on Orbitz

See all properties

Luxury Tulum hotel in Zama with 2 restaurants

VIP Access

Choose dates to view prices

Dates

November 2024

December 2024

2 outdoor pools, open 7:00 AM to 9:00 PM, sun loungers

Premium Apartment, 2 Bedrooms, Private Pool, Garden View | Premium bedding, down comforters, memory foam beds, minibar

2 restaurants, breakfast, lunch, dinner served; international cuisine

Premium bedding, down comforters, memory foam beds, minibar

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Pool

Breakfast available

Spa

Gym

Parking included

Explore the area

Calle Ixchel sn, Tulum, QROO, 77760

Dos Aguas Park
3 min drive
Tulum National Park
3 min drive
Temple of Doom
5 min drive
Tulum, Quintana Roo (TUY)
13 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Premium Apartment, 1 Bedroom, Private Pool, Garden View

1658 sq ft
Sleeps 3
2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

1313 sq ft
Sleeps 3
1 King Bed, 2 Twin Beds and 1 King Sofa Bed

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

969 sq ft
Sleeps 3
2 Twin Beds and 1 King Sofa Bed

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

807 sq ft
Sleeps 4
1 King Bed and 1 King Sofa Bed

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

1163 sq ft
Sleeps 3
1 King Bed and 1 King Sofa Bed

Premium Double Room, 1 King Bed, Private Pool, Garden View

786 sq ft
Sleeps 3
1 King Bed

Luxury Apartment, 1 Bedroom, Terrace, Garden View

1023 sq ft
Sleeps 3
2 Twin Beds and 1 King Sofa Bed

Deluxe Double Room, 1 King Bed, Terrace, Garden View

484 sq ft
Sleeps 3
1 King Bed

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

2303 sq ft
Sleeps 3
1 King Bed, 2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 4 Bedrooms, Garden View

3100 sq ft
Sleeps 3
2 King Beds, 4 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

1776 sq ft
Sleeps 3
1 King Bed, 2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

2314 sq ft
Sleeps 3
1 King Bed, 4 Twin Beds and 1 King Sofa Bed

Pool

Hot Tub

Spa

Pet friendly

per night

$60 total

includes taxes & fees

Nov 6 - Nov 7

About the neighborhood

Tulum

Located in Zama within a mile (2 km) of Tulum National Park, Copal Tulum Hotel is within a few miles (5 km) of other popular sights such as Tulum Beach. This 85-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants.

What's nearby

Tulum National Park - 3 min drive
Las Palmas Public Beach - 8 min drive
Tulum Mayan Ruins - 9 min drive
Tulum Beach - 12 min drive
Playa Paraiso - 14 min drive

Getting around

Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

‪Rossina Cafe - ‬8 min walk
‪Mercado Tulum - ‬20 min walk
‪Pescaderia Estrada - ‬13 min walk
‪La Parrillada Tulum - ‬16 min walk
‪Marquesitas - ‬15 min walk

About this property

Copal Tulum Hotel

Luxury Tulum hotel in Zama with 2 restaurants

Guests of Copal Tulum Hotel have access to a full-service spa, 2 outdoor pools, and a 24-hour gym. There's free parking, and an airport shuttle (available 24 hours) for MXN 2500 per vehicle one-way. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this luxury hotel include free WiFi in public areas, express check-in, and express check-out.

43-inch Smart TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Private yards, minibars, and ceiling fans are other standard amenities. Change of towels is available on request.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free secured, uncovered self parking on site

Food and drink

Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
2 restaurants
A bar/lounge
A poolside bar

Restaurants on site

Copal
Kokoro

Things to do

2 outdoor pools
24-hour gym
Bicycle rentals
Full-service spa

Family friendly

2 outdoor pools
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Guidebooks
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Turndown service

Business services

Coworking space

Outdoors

Firepit
Garden
Pool loungers
Terrace

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
In-room massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Spa open daily
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (39 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool

Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Down comforter
Memory foam mattress
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

43-inch smart TV with satellite channels
Netflix

Food and drink

Chef service
Late-night room service
Minibar
Restaurant dining guides

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Laptop workspace
Laptop-compatible safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property is professionally cleaned

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Pool access available from 7:00 AM to 9:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No rollaway or extra beds are available.

Property is also known as

Copal Tulum Hotel Hotel

Copal Tulum Hotel Tulum

Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Are free cancellation options available at Copal Tulum Hotel?

Copal Tulum Hotel provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Copal Tulum Hotel?

As of Oct 23, 2024, prices found for a 1-night stay for 2 adults at Copal Tulum Hotel on Nov 1, 2024 start from $86.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Copal Tulum Hotel?

This hotel is situated in Zama within a short 19-minute walk of Hunab Lifestyle Center. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Will I be able to park at Copal Tulum Hotel?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at Copal Tulum Hotel?

The Healing Spot is the hotel's spa and services include sports massages, deep-tissue massages, aromatherapy, and couples treatments.

Does Copal Tulum Hotel have a casino?

No, Copal Tulum Hotel doesn't have a casino.

Will I find an indoor pool at Copal Tulum Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 7:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Copal Tulum Hotel?

There are many amenities for couples at this hotel, including in-room massages and access to a chef as well as 2 outdoor pools.

Does Copal Tulum Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Copal Tulum Hotel have a restaurant that serves breakfast?

Yes, Copal Tulum Hotel has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Copal Tulum Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Copal Tulum Hotel.

Are there connecting rooms at Copal Tulum Hotel?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Copal Tulum Hotel?

The closest major airport to Copal Tulum Hotel is Tulum Intl. Airport (TQO), which is 25.5 mi away (47 minutes by car).

Can I book a room with a balcony at Copal Tulum Hotel?

Yes, every guestroom at Copal Tulum Hotel comes with a deck with some featuring garden views.

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Shamelia

Aug 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

My only complaint was that the room wasn’t ready at 3pm check in. But if I’m ever back in Tulum. I’ll stay there again

Stayed 4 nights in Aug 2024

10/10 Excellent

Ronnie

Traveled with partner

Jul 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great all around staff

Stayed 3 nights in Jul 2024

10/10 Excellent

Sasha

Traveled with family and small children

Jul 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing experience once you walk in to the hotel's interiors, it transports you to a lush atrium jungle environment.

Stayed 2 nights in Jul 2024

10/10 Excellent

Obed

Jul 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Copal is Special

This is our 2nd time staying in Copal and again this boutique hotel did NOT disappoint. Everything was wonderful especially the customer service. Hurricane Beryl was heading towards the Cancun-Tulum area but the reassurance that this team gave was unmatched. I am very grateful for them and will be back again in the future.

Stayed 3 nights in Jul 2024

10/10 Excellent

Jackie

Traveled with partner

Jul 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an amazing place- magical at night with great lighting. Room was spacious and well stocked, full kitchenette. Friendly staff and beautiful pools. Reasonable prices at restaurant. Only complaint for all of Tulum is the lack of public transport- you are limited to taxi, scooter or bike- no ride sharing services or public systems.

Stayed 1 night in Jul 2024

4/10 Poor

Martha

Jul 14, 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Obed

Jul 11, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Copal is Special

Amazing! Our second time here and won’t be our last!!!!

Stayed 2 nights in Jul 2024

2/10 Terrible

PAULA, harrison

Jul 11, 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Celestina

Jul 10, 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

Avian

Jul 7, 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

Tashara

Jul 5, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was amazing! I stayed during hurricane Beryl and I felt so safe at the hotel. The staff gave us updates of what’s going on through WhatsApp. Anything you asked for they gave you. Everyone is extremely nice. The room was clean, pool amazing. There isn’t much of a view. You’re surrounded by trees but that wasn’t a problem for me. Food was great, especially the sushi served at the restaurant upstairs. I would recommend this hotel to everyone. I was skeptical because of the bad reviews but I loved my time here.

Stayed 4 nights in Jul 2024

10/10 Excellent

Alina

Traveled with family

Jul 3, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Im inlove with this place staff so welcoming and professional. A time was surely had . Definitely recommend this place .

Stayed 2 nights in Jun 2024

10/10 Excellent

Jose

Traveled with family

Jul 1, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

10/10 Excellent

KENTON

Traveled with partner

Jul 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Zen setting with lush trees all around the facility. Clean hotel. The aerea around the hotel is average and dark at night. Really nothing the hotel can do. It's the city and government not taking care of the streets and the environment.

Stayed 4 nights in Jun 2024

10/10 Excellent

Cynthia

Jun 29, 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

Floyd

Jun 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I traveled with my husband for my birthday. Johnnny was very helpful and had great customer service. The landscaping of the property is very beautiful.

Stayed 3 nights in Jun 2024

10/10 Excellent

Katia

Traveled with group, Traveled with partner

Jun 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The we had an amazing time! The staff was amazing! The power went out a couple time La due to the weather but overall we had a great experience!!

Stayed 3 nights in Jun 2024

8/10 Good

Zakiya

Traveled with partner

Jun 17, 2024

Liked: Cleanliness, staff & service, amenities

The room was very clean and it was to my standard. The hotel itself is very beautiful and zen. It definitely gives a very relaxed feel. There are dogs and cats that live at the hotel which I don’t mind since I love animals but if that’s not something you like then it’s good to be aware of. The pools are nice, clean and cool. I do think they need more staff since a group of eaten floating breakfasts didn’t get picked up for a while and we were swimming in the pool whilst it was next to us, so that was a bit gross…so maybe if they had more staff that would’ve been taken care of quicker. Also, the power did go out at night and they do not have a generator so keep that in mind as it can get pretty hot. Also room service is not easy to get a hold of like typical hotels. We got massages which were great. I definitely recommend the massage but be sure to bring your voucher because we forgot ours and ended up paying full price sadly. The food at the restaurant was surprisingly good for the most part w/ good prices, but I do not recommend the eggs Benedict with smoked salmon, the salmon was super hard. Overall I would visit again & we enjoyed our stay.

Stayed 2 nights in Jun 2024

8/10 Good

Bev

Traveled with partner

Jun 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spent 2 nights here upon arriving in Tulum. PROS: Easy walk to downtown. The area is being developed and safe to walk during daylight. The food in the resturant was excellent and we purchased the discounted massages which were also excellent. The front desk staff and concierge were very pleasant and kind. The grounds are beautiful and well maintained. CONS: the bath products were billed as “natural” but are just watery. The rooms show some wear and during our stay the fob system on the rooms “went down” and we could not lock our room. The staff used their card key to lock for us. System was back up in a couple hours. As we learned later in our stay in Tulum, the electrical grid is fragile and creates these problems everywhere. ALWAYS use the safe in the rooms and take other personal safety precautions.

10/10 Excellent

sydney

Jun 14, 2024

Stayed 3 nights in Jun 2024

10/10 Excellent

Lohgan Sanai

Traveled with group

Jun 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I would recommend anyone coming to mexico to come stay at this hotel. When you come to stay, you will see why I rated this place 5 stars!

Stayed 4 nights in Jun 2024

10/10 Excellent

Simone

Jun 11, 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Robert

Traveled with family

Jun 10, 2024

Liked: Cleanliness, property conditions & facilities

Absolutely Beautiful Place, feels like you are staying in the middle of the jungle with all the Comfort of a very comfortable hotel. The surroundings, gardens and pools were well kept Staff was friendly and courteous

Stayed 1 night in Jun 2024

10/10 Excellent

Jamie

Jun 5, 2024

Liked: Cleanliness

Stayed 3 nights in May 2024

4/10 Poor

Natasha

Traveled with group

May 31, 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

Birthday Ruined

The hotel itself is amazing as it gives you a sanctuary feel which is serene. The on-site sushi restaurant is also quite amazing. The villas are comforying and spacious but, they are easy fir anyone to get into which i learned the hard way. I caught a man from housekeeping in my room dugging through our sidetable and then i saw him walk over to thr coich and povk up from friend's pocketbook and stary figging through it. I caught him red handed as he did not know we were in our room, in our private pool with the curtains 75% closed. It was disheartening on so many levels as i felt unsafe and disrespected. Management only wanted to offer me free breakfast which is a slap in the face for how o was feelinh and for what I had to endure. When I tried to warn ankthet couple I met the next day in the lobby, they endured a similar situation while they were in bed and caught their assailant as well. I am still amazed at how wonderful the decor and ambiance was but I would never stay here again as safety is not their priority. They are fully aware what goes on and have no empathy based on other burued reviews I finally found as free breakfast was the common theme for people that had similar situations.

Stayed 4 nights in May 2024