Copal Tulum Hotel

4.5 star property
Luxury hotel with 2 restaurants and 2 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Copal Tulum Hotel

Relax by the serene pool surrounded by lush greenery and tranquil surroundings.
Relax in a spacious living area with a sofa, chairs, and fireplace, offering a view of the outdoors.
Enjoy a serene view of the lush garden from the comfort of this open-plan living space, featuring a dining table, seating area, and bar.
Relax on the balcony with comfortable seating and a tranquil view of the bedroom.
Relax in this stylish living room with a sofa, flat-screen TV, and glass door leading to an outdoor area.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Calle Ixchel sn, Tulum, QROO, 77760
  • Tulum National Park
    ‪4 min drive‬
  • Playa Paraiso
    ‪8 min drive‬
  • Tulum Mayan Ruins
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪56 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • 1658 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • 1313 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 1 Bedroom, Private Pool

  • 969 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • 807 sq ft
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 1163 sq ft
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.2 out of 10
Very good
(18 reviews)
  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 1023 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

Deluxe Double Room, 1 King Bed, Terrace

8.6 out of 10
Excellent
(10 reviews)
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • 2303 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 4 Bedrooms, Garden View

  • 3100 sq ft
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

7.4 out of 10
Good
(3 reviews)
  • 1776 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • 2314 sq ft
  • Sleeps 8
  • 2 King Beds, 2 Twin Beds and 1 King Sofa Bed

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About the neighborhood

Tulum

Located in Zama, Copal Tulum Hotel is within a few miles (5 km) of popular sights such as Tulum Beach and Tulum Mayan Ruins. This 85-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants.

What's nearby

  • Tulum National Park - 4 min drive - 2.0 miles
  • Las Palmas Public Beach - 7 min drive - 2.9 miles
  • Tulum Beach - 7 min drive - 3.7 miles
  • Playa Paraiso - 8 min drive - 3.3 miles
  • Tulum Mayan Ruins - 8 min drive - 3.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Mercado Tulum - ‬20 min walk
  • ‪Rossina Cafe - ‬8 min walk
  • ‪La Parrillada Tulum - ‬16 min walk
  • ‪Pescaderia Estrada - ‬13 min walk
  • ‪Safari Comedor Zama - ‬6 min walk

About this property

Copal Tulum Hotel

Luxury hotel with 2 restaurants and 2 outdoor pools
Guests of Copal Tulum Hotel have access to a full-service spa, 2 outdoor pools, and a gym. There's free parking, and an airport shuttle (available 24 hours) for MXN 2500 per vehicle one-way. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, express check-in, and express check-out.
43-inch Smart TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Private yards, minibars, and ceiling fans are other standard amenities. Change of towels is available on request.
2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Free bottled water
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Are free cancellation options available at Copal Tulum Hotel?

Copal Tulum Hotel provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What can I see around Copal Tulum Hotel?

This hotel is situated in Zama within a short 19-minute walk of Hunab Lifestyle Center and also 20 minutes on foot from Jaguar Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Will I be able to park at Copal Tulum Hotel?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at Copal Tulum Hotel?

The Healing Spot is the hotel's spa and services include hot stone massages, prenatal massages, aromatherapy, and couples treatments.

Does Copal Tulum Hotel have a casino?

No, Copal Tulum Hotel doesn't have a casino.

Will I find an indoor pool at Copal Tulum Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 7:00 AM and 9:00 PM.

Is Copal Tulum Hotel good for couples?

There are many amenities for couples at this hotel, including in-room massages and access to a chef as well as 2 outdoor pools.

Does Copal Tulum Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Copal Tulum Hotel have a restaurant that serves breakfast?

Yes, Copal Tulum Hotel has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Copal Tulum Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Copal Tulum Hotel.

Are there connecting rooms at Copal Tulum Hotel?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Copal Tulum Hotel?

The closest major airport to Copal Tulum Hotel is Tulum Intl. Airport (TQO), which is 25.5 mi away (47 minutes by car).

Can I book a room with a balcony at Copal Tulum Hotel?

Yes, every guestroom at Copal Tulum Hotel comes with a deck with some featuring garden views.

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 641 out of 993 reviews
Rating 8 - Good. 156 out of 993 reviews
Rating 6 - Okay. 70 out of 993 reviews
Rating 4 - Poor. 55 out of 993 reviews
Rating 2 - Terrible. 71 out of 993 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andell

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is my second stay at Copal, and I returned because my first visit was so exceptional. The resort is stunning, featuring two outstanding on-site restaurants. From the moment you arrive, a serene atmosphere envelops you. The staff is incredibly warm and hospitable, ensuring you feel at home. Any shortcomings in service are quickly remediated, showcasing their commitment to guest satisfaction. The location is ideal, with a pharmacy, grocery stores, additional restaurants, and an emergency room all within walking distance in a very safe area. I’m already planning to make this a yearly tradition!
Sushi Restaurant
Kokoro restaurant
Breakfast item
Villa with separate pool
Stayed 6 nights in Jun 2025

10/10 Excellent

Brianna

Stayed 4 nights in Apr 2025

10/10 Excellent

Eric

Stayed 5 nights in Mar 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Griffin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Lorea De La

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 1 night in Apr 2025

10/10 Excellent

Lorea De La

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Piscina 25 m para nadar Servicio bueno y amigable Kid friendly
Stayed 1 night in Apr 2025

10/10 Excellent

Lakaevia

Liked: Cleanliness
Good
Stayed 4 nights in Apr 2025

10/10 Excellent

Shameka Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Copal staff were very accommodating the roof top pool was a vibe. on site Restaurant food was good. Property looks just like the photos. I enjoyed my nice hot showers! Zama Market and 7/11 nearby for snacks, you need a bike or car. I will be back!
Stayed 4 nights in Mar 2025

10/10 Excellent

Dennis Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and amazing staff!
Stayed 4 nights in Mar 2025

10/10 Excellent

Emanuel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth, Wadsworth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Raheem

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and rooms were very nice!
Stayed 3 nights in Mar 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, worth a visit

Beautiful hotel, anaxing staff. Wonderful room. The area is under construction to build in nto a resortcarea and needs work but tge hotel and local residents were anazing.
Stayed 4 nights in Mar 2025

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled to Tulum as a solo female traveler. I felt very safe in at the property. It’s an easy 10 minute walk into town, the first time I did the walk a felt a little unsure but it’s safe during the day. At night I would not do this walk, definitely take a taxi The hotel was tranquil and beautiful. The food was excellent. I stayed in a room with the rooftop pool. I highly recommend this. Some ground level rooms have pools that face the walking paths which are not private and get little sun
Stayed 4 nights in Mar 2025

10/10 Excellent

Yaritza, Norwalk

Traveled with group
Liked: Cleanliness, staff & service, amenities
This hotel is beautiful!!! We stayed in the one bedroom two floor with a pool. It was very quiet and private. Food was one of the best we ate during our stay from the restaurant serving lunch. We didn’t try the sushi place. The staff goes above and beyond. Maximus greeted us each morning with the nicest smile and recommended places to eat. After our stay, our rental’s battery died and we had to ask for help, 3 grounds/maintenace workers rushed in to help. I am so thankful for them! All around a very wonderful experience. Would stay here again!
Stayed 4 nights in Mar 2025

10/10 Excellent

THADINE, DORCHESTER

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 7 nights in Mar 2025

10/10 Excellent

Tamerra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Ezequiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Copal was great. Felt like an escape from reality. Friendly staff and convenient stores for basics and snacks around it. I’d definitely stay again. Thanks Copal
Stayed 5 nights in Mar 2025

4/10 Poor

Glib

Disliked: Property conditions & facilities
The hotel didn't meet expectations, pictures are better that actual hotel conditions, this property needs renovations and better customer service. Don't book rooms with "private pool", book cheapest room. Better choose any hotel chain, the service will be much better. Just consider it as a place where to stay, you will need to buy everything on top, so you will add a lot of mo
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was absolutely incredible, the hotel was gorgeous, I can't wait to go back!
Stayed 4 nights in Feb 2025

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. And beautiful place
Stayed 1 night in Mar 2025

10/10 Excellent

MITUL

Stayed 1 night in Mar 2025

10/10 Excellent

Tandeleya

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Always stay there!
Stayed 1 night in Mar 2025

2/10 Terrible

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The power went out and I had no acces to internet and had to book another room. I would like a refund.
Stayed 3 nights in Mar 2025