Copal Tulum Hotel

VIP Access

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Where to?

Dates

March 2026

April 2026

Couples treatment rooms, body treatments, aromatherapy

2 restaurants, breakfast, lunch, dinner served; international cuisine

43-inch Smart TV with satellite channels, TV, Netflix

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking included
Free WiFi
Air conditioning

Explore the area

Calle Ixchel sn, Tulum, QROO, 77760

Place, Dos Aguas Park
‪11 min walk‬
Place, Jaguar Park
‪17 min walk‬
Place, Hunab Lifestyle Center
‪17 min walk‬
Airport, Tulum Intl. Airport (TQO)
‪46 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double Room, 1 King Bed, Terrace

Excellent

Garden view
484 sq ft
1 bedroom
Sleeps 2
1 King Bed

Luxury Apartment, 1 Bedroom, Terrace, Garden View

Wonderful

Garden view
1023 sq ft
1 bedroom
Sleeps 4
2 Twin Beds and 1 King Sofa Bed

Premium Double Room, 1 King Bed, Private Pool, Garden View

Very good

Garden view
786 sq ft
1 bedroom
Sleeps 2
1 King Bed

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Excellent

Garden view
807 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 King Sofa Bed

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Wonderful

Garden view
1163 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 King Sofa Bed

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Exceptional

Garden view
1313 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 1 Bedroom, Private Pool

Garden view
969 sq ft
1 bedroom
Sleeps 4
2 Twin Beds and 1 King Sofa Bed

Premium Apartment, 1 Bedroom, Private Pool, Garden View

Exceptional

Garden view
1658 sq ft
1 bedroom
Sleeps 4
2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

Very good

Garden view
1776 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Garden view
2314 sq ft
3 bedrooms
Sleeps 8
2 King Beds, 2 Twin Beds and 1 King Sofa Bed

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Garden view
2303 sq ft
2 bedrooms
Sleeps 6
1 King Bed, 2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 4 Bedrooms, Garden View

Garden view
3100 sq ft
4 bedrooms
Sleeps 10
2 King Beds, 4 Twin Beds and 1 King Sofa Bed

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Garden view
3 bedrooms
Sleeps 8
3 King Beds and 1 Double Sofa Bed

About the neighborhood

Tulum

Located in Zama, Copal Tulum Hotel is within a few miles (5 km) of popular sights such as Tulum Beach and Tulum Mayan Ruins. This 85-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants.

What's nearby

Dos Aguas Park - 11 min walk - 0.6 miles
Hospital de Tulum - 16 min walk - 0.9 miles
Jaguar Park - 17 min walk - 0.9 miles
Hunab Lifestyle Center - 17 min walk - 0.9 miles
Tulum Mayan Ruins - 8 min drive - 4.0 miles

Getting around

Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

‪Coco Cafe - ‬13 min walk
‪Jasmine - ‬13 min walk
‪Olio - ‬18 min walk
‪Nimeño Bakery - ‬5 min walk
‪Safari Comedor Zama - ‬6 min walk

About this property

Copal Tulum Hotel

Guests of Copal Tulum Hotel have access to a full-service spa, 2 outdoor pools, and a gym. There's free parking, and an airport shuttle (available 24 hours) for MXN 2500 per vehicle one-way. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, express check-in, and express check-out.

43-inch Smart TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Private yards, minibars, and ceiling fans are other standard amenities. Change of towels is available on request.

2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Pool
Breakfast included
All inclusive
Spa

$436 nightly

Mar 31 - Apr 1

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free secured, uncovered self parking on site

Food and drink

Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
2 restaurants
A bar/lounge
A poolside bar

Restaurants on site

Copal Gastro Bar
Kokoro

Things to do

2 outdoor pools
24-hour gym
Bicycle rentals
Bicycle tours
Full-service spa

Family friendly

2 outdoor pools
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Guidebooks
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Tour and ticket assistance

Business services

Coworking space

Outdoors

Firepit
Garden
Pool loungers
Terrace

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
In-room massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Spa open daily
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (39 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool

Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Down comforter
Memory foam mattress
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

43-inch smart TV with satellite channels
Netflix

Food and drink

Chef service
Free bottled water
Limited room service
Minibar
Restaurant dining guides

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Laptop workspace
Laptop-compatible safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Pool access available from 7:00 AM to 9:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No rollaway or extra beds are available.

Property is also known as

Copal Tulum Hotel Hotel

Copal Tulum Hotel Tulum

Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Are free cancellation options available at Copal Tulum Hotel?

Copal Tulum Hotel provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What can I see around Copal Tulum Hotel?

This hotel is situated in Zama within a short 20-minute walk of Jaguar Park and also 19 minutes on foot from Hunab Lifestyle Center. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is there parking available at Copal Tulum Hotel?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at Copal Tulum Hotel?

The Healing Spot is the hotel's spa and services include hot stone massages, deep-tissue massages, couples treatments, and aromatherapy.

Does Copal Tulum Hotel have a casino?

No, Copal Tulum Hotel doesn't have a casino.

Will I find an indoor pool at Copal Tulum Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 7:00 AM and 9:00 PM.

Is Copal Tulum Hotel a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages and access to a chef as well as 2 outdoor pools.

Are there hot tubs at Copal Tulum Hotel?

No, there isn't a spa tub at this hotel.

Does Copal Tulum Hotel have a restaurant that serves breakfast?

Yes, Copal Tulum Hotel has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Copal Tulum Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Copal Tulum Hotel.

Does Copal Tulum Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Copal Tulum Hotel?

The closest major airport to Copal Tulum Hotel is Tulum Intl. Airport (TQO), which is 25.5 mi away (47 minutes by car).

Are there rooms with balconies at Copal Tulum Hotel?

Yes, every guestroom at Copal Tulum Hotel comes with a deck with some featuring garden views.

Copal Tulum Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Tam

Business traveler

Nov 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great rooms and staff was wonderful to deal with.

Stayed 5 nights in Nov 2025

10/10 Excellent

Junior

Nov 28, 2025

Liked: Cleanliness

Stayed 4 nights in Nov 2025

10/10 Excellent

sulsa

Traveled with family

Nov 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service And close to restaurants and not 10-12 mins from the beach

Stayed 6 nights in Nov 2025

10/10 Excellent

Scott

Nov 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great location off the beaten path, inside the hotel felt like a jungle oasis, even smelled amazing especially in the rooms. Excellent service too staff was great.

Stayed 2 nights in Nov 2025

2/10 Terrible

Christopher

Traveled with partner

Nov 23, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

BEWARE!! Mold!! The room smelled of a mildew stench, they offered us another room but we left the hotel. Then refused to give us a refund. Deplorable behavior and I will leave reviews on every platform I can find. They were completely friendly as we chose to leave the hotel and then withheld our money. They refused to give it back to the travel website. Sickening. DO NOT BOOK.

Stayed 3 nights in Nov 2025

10/10 Excellent

Juan

Nov 23, 2025

Stayed 3 nights in Nov 2025

10/10 Excellent

Yaofang

Traveled with partner

Nov 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very big and comfortable and pretty as seen in the pictures. Probably the most comfortable hotel we lived during this trip. It’s in an hotel area which is not so convenient if you want to shop around. But I feel there are enough things to do here for relaxing. There are 2 restaurants in the hotel and both are good but a bit pricy. The spa service is very good but also for a price. There are more good places to eat if you don’t mind walking around. It is true some of the roads nearby are terrible. But most of the roads are fine and this area feels very safe. Take your time if you drive here and the gps leads you to somewhere with bad road. There are normally other ways to avoid those bad roads. The private pool is not heat up so think about it when it’s not too hot. They don’t have free breakfast so we bought some bread and eggs and cook our own. They have full kitchen space which is very convenient in this case

Stayed 2 nights in Nov 2025

10/10 Excellent

Sashawna

Nov 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities

It was amazing clean and the staff was very nice would go again.

Stayed 2 nights in Nov 2025

8/10 Good

Omosefe

Nov 20, 2025

Stayed 1 night in Nov 2025

10/10 Excellent

Wyatt, Kelowna

Nov 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Wonderful hotel with many pools and 2 great restaurants. Special thanks to the great staff.

Stayed 2 nights in Nov 2025

2/10 Terrible

Tandeleya

Nov 18, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

We been going there almost once a month, if not more for years. You would think people we absolutely remember and recognize would treat us better. We have a mediocre service. Where they one a tip for just opening the door… They started to kick us out exactly at 12;00 where we actually had another day stay (which, no matter how many years we been loyal to Copal, would not refund, as we booked the wrong day). The mattresses and linens were great, now they have been changed. My husband and I woke up with out backs hurting.

Stayed 1 night in Nov 2025

10/10 Excellent

Abdul Qadir Zakaria Hosein

Traveled with partner

Nov 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This was the best vacation I’ve had. The stay at the hotel was more than I expected the food was amazing the staff were beyond helpful generous and genuine. I had absolutely no problems nor did I had to wait for anything. The guys at the desk got me anything I asked for. They did an amazing surprise breakfast for my wife. Decorated the room with professional structures made of ballons, chocolate strawberries, roses and a dinner in the most amazing new location . The restaurant servers went out of their way to ensure my wife and I had halal steak for her birthday dinner, getting us extra items from different restaurants to combine into one big meal. The place is absolutely gorgeous the scenery from the appartment was amazing . The pools were well kept, temperature was cool and refreshing walking around under all the trees, their cats were super friendly and loving, room service was great. Copal in Tulum is probably the best hotel for me. I wouldn’t go anywhere else honestly. I felt safe and everyone treated me like they were my best friend. Never told me no . The guys at the check in did way more for me than they needed to . It was absolutely perfect .

Stayed 6 nights in Oct 2025

10/10 Excellent

Crystal

Nov 6, 2025

Stayed 2 nights in Nov 2025

10/10 Excellent

TaNiesha

Nov 6, 2025

Liked: Cleanliness, property conditions & facilities

Staff

Stayed 3 nights in Nov 2025

10/10 Excellent

Yennifer

Nov 2, 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

Manisha

Oct 28, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The rooms are amazing—cozy, comfortable, and full of earthy vibes. I highly recommend everyone to visit this hotel.

Stayed 2 nights in Oct 2025

10/10 Excellent

Marie

Traveled with group

Oct 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

N/a

Stayed 6 nights in Oct 2025

10/10 Excellent

Manisha

Oct 27, 2025

Stayed 1 night in Oct 2025

10/10 Excellent

Treeva

Oct 25, 2025

Stayed 2 nights in Oct 2025

10/10 Excellent

Frank Gordon

Oct 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is stunning. The rooms with private pools are very spacious and well maintained and clean by the staff. The front desk staff are exceptional in their knowledge of Tulum and tourism service providers, in fact one of their recommendations led to three amazing days of cenote diving for me with a private guide which was followed each day by a massage from an excellent masseuse. And I also particularly appreciated their recommendation to look at the stunning sunsets.

Stayed 4 nights in Oct 2025

10/10 Excellent

Raina

Oct 23, 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

Frank Gordon

Oct 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My room was huge, cleaned to perfection every day, the private pool was good for an evening dip, and a massage at the spa relaxed and refreshed my body each day. And all the staff, especially the front desk staff were welcoming knowledgeable and helpful when I need anything.

Stayed 1 night in Oct 2025

10/10 Excellent

Byron

Traveled with partner

Oct 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The breakfast was amazing Manuel and Eddie were amazing

Stayed 3 nights in Oct 2025

10/10 Excellent

Willie

Oct 20, 2025

Stayed 2 nights in Oct 2025

10/10 Excellent

Tandeleya

Business traveler

Oct 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Stayed 1 night in Oct 2025

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Copal Tulum Hotel

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Room options

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Deluxe Double Room, 1 King Bed, Terrace

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Luxury Apartment, 1 Bedroom, Terrace, Garden View

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Premium Double Room, 1 King Bed, Private Pool, Garden View

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

Luxury Apartment, 1 Bedroom, Private Pool

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Premium Apartment, 1 Bedroom, Private Pool, Garden View

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Luxury Apartment, 4 Bedrooms, Garden View

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

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About the neighborhood

Tulum

What's nearby

Getting around

Restaurants

About this property

Copal Tulum Hotel

Similar properties

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Copal Tulum Hotel Reviews

Reviews

Excellent