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Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
Luxury hotel on the beach, with 2 outdoor swimming pools
VIP Access

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Photo gallery for Dreams Tulum Resort & Spa - All Inclusive

Aerial view
Aerial view
Preferred Club Junior Suite Ocean Front Double | Down comforters, in-room safe, individually decorated
Outdoor wedding area
Outdoor wedding area

Reviews

7.4

Good

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • On private beach
    On private beachOn private beach
  • All inclusive
    All inclusiveAll inclusive
  • Room service
    Room serviceRoom service
  • Spa
    SpaSpa

Explore the area

Map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780
  • Popular LocationCenote Manatí4 min drive
  • AirportTulum, Quintana Roo (TUY)7 min drive
  • Popular LocationTulum Mayan Ruins10 min drive
  • Popular LocationSoliman Bay13 min drive

Room options

View all photos for Preferred Club Hacienda Presidencial Suite

Preferred Club Hacienda Presidencial Suite | Down comforters, in-room safe, individually decorated

Preferred Club Hacienda Presidencial Suite

  • 1948 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Swimout Adult Garden Double

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden Double

  • 451 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Junior Garden View King

  • 515 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Down comforters, in-room safe, individually decorated

Deluxe Ocean View King

  • 451 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View King

Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Garden View King

  • 547 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View Double

Preferred Club Junior Suite Garden View Double | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Garden View Double

  • 547 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Hacienda Preferred Club Suite

Hacienda Preferred Club Suite | Down comforters, in-room safe, individually decorated

Hacienda Preferred Club Suite

  • 623 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room Double

Down comforters, in-room safe, individually decorated

Deluxe Room Double

  • 451 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Garden View Double

Down comforters, in-room safe, individually decorated

Junior Suite Garden View Double

  • 547 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View Double

Down comforters, in-room safe, individually decorated

Deluxe Adult Garden View Double

  • 451 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Adult Garden King

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden King

  • 451 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

  • 547 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room King

Down comforters, in-room safe, individually decorated

Deluxe Room King

  • 451 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Garden View King

Down comforters, in-room safe, individually decorated

Junior Suite Garden View King

  • 547 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

  • 547 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden Double

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden Double

  • 451 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Garden View King

  • 451 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Double

  • 547 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Down comforters, in-room safe, individually decorated

Deluxe Ocean View Double

  • 451 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Homneymoon Suite Ocean Front King

Preferred Club Homneymoon Suite Ocean Front King | Down comforters, in-room safe, individually decorated

Preferred Club Homneymoon Suite Ocean Front King

  • 627 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Garden View (Deluxe)

Down comforters, in-room safe, individually decorated

Family Suite, Garden View (Deluxe)

  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden King

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden King

  • 451 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

  • 547 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Double

Down comforters, in-room safe, individually decorated

Deluxe Garden View Double

  • 451 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Adult Garden View King

  • 451 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room of the House Offer

Down comforters, in-room safe, individually decorated

Room of the House Offer

  • 451 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

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Hilton Tulum Riviera Maya All-Inclusive Resort
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per night
$505 total
includes taxes & fees
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About the neighborhood

Tulum

Tulum National Park is within a mile (2 km) of Dreams Tulum Resort & Spa - All Inclusive, and other popular attractions like LabnaHa Ecopark Adventures are within a few miles (5 km). This 432-room, 4.5-star hotel has 2 outdoor pools along with a private beach and a winery.

What's nearby

  • Tulum National Park - 2 min drive
  • Cenote Manatí - 4 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Soliman Bay - 13 min drive
  • Playa Paraiso - 24 min drive

Getting around

  • The nearest major airport is Tulum Intl. Airport (TQO): 57-min drive, 31.8 mi/51.2 km.

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬11 min drive
  • ‪Templo Dios del Viento - ‬10 min drive
  • ‪Mulut Jach Ki - ‬6 min drive
  • ‪La Fiesta Mexicana - ‬7 min drive
  • ‪World Cafe - ‬7 min walk

About this property

Dreams Tulum Resort & Spa - All Inclusive

Luxury hotel on the beach, with 2 outdoor swimming pools
Dreams Tulum Resort & Spa - All Inclusive features a private beach, a winery, and a full-service spa. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive hotel include 2 outdoor pools, a nightclub, and a children's pool.
Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, coffee makers, and free newspapers are other standard amenities.
A private beach, an outdoor tennis court, and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Gohan
  • Himitsu
  • Portofino

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Stereo
  • Tennis lessons
  • TV in common areas
  • Winery

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (5,460 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum
Dreams Tulum Resort Spa
Dreams Tulum & Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Tulum Resort Spa Optional All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Hotel
Dreams Tulum Resort & Spa - All Inclusive Tulum

Frequently asked questions

Are there all-inclusive options at Dreams Tulum Resort & Spa - All Inclusive?

Dreams Tulum Resort & Spa - All Inclusive is an all-inclusive resort and rates come with à la carte meals plus many onsite activities. Activities include yoga and live performances.

How much does it cost to stay at Dreams Tulum Resort & Spa - All Inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Dreams Tulum Resort & Spa - All Inclusive on Aug 14, 2024 start from $366.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Dreams Tulum Resort & Spa - All Inclusive?

Dreams Tulum Resort & Spa - All Inclusive provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What is there to do around Dreams Tulum Resort & Spa - All Inclusive?

This hotel is located in Tulum, close to Tulum Mayan Ruins, Playa Paraiso, and Xel-Há Park. You'll also find Tulum National Park and Soliman Bay within a short drive.

Is parking available on site at Dreams Tulum Resort & Spa - All Inclusive?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Dreams Tulum Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, Swedish massages, reflexology, and aromatherapy.

Does Dreams Tulum Resort & Spa - All Inclusive have a casino at the property?

No, Dreams Tulum Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Dreams Tulum Resort & Spa - All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Dreams Tulum Resort & Spa - All Inclusive?

There are many amenities for couples at this hotel, including a private beach and 2 outdoor pools plus some guestrooms feature private pools.

Does Dreams Tulum Resort & Spa - All Inclusive have a hot tub?

Yes, this hotel has a spa tub.

Does Dreams Tulum Resort & Spa - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Dreams Tulum Resort & Spa - All Inclusive has 9 restaurants, and serves breakfast for a surcharge.

Does Dreams Tulum Resort & Spa - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Dreams Tulum Resort & Spa - All Inclusive though service animals are welcome.

Does Dreams Tulum Resort & Spa - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Dreams Tulum Resort & Spa - All Inclusive?

The closest major airport to Dreams Tulum Resort & Spa - All Inclusive is Tulum Intl. Airport (TQO), which is about 17.6 mi away.

Can I book a room with a balcony at Dreams Tulum Resort & Spa - All Inclusive?

Yes, every guestroom at Dreams Tulum Resort & Spa - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Dreams Tulum Resort & Spa - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Dreams Tulum Resort & Spa - All Inclusive.

Dreams Tulum Resort & Spa - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 401 out of 1004 reviews" "
Rating 8 - Good. 213 out of 1004 reviews" "
Rating 6 - Okay. 168 out of 1004 reviews" "
Rating 4 - Poor. 110 out of 1004 reviews" "
Rating 2 - Terrible. 112 out of 1004 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not have any complaints, the property was nice and clean and we really enjoyed our stay. Staff were super friendly and entertaining.
Stayed 5 nights in May 2024

2/10 Terrible

Amanda

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We have been here for 6 nights. The only good things about this resort are the staff at all of the restaurants/bars. We came here with family for a destination wedding. This resort was such a let down. Check in is at 3 pm but our room wasn’t ready until 5 pm. We arrived at 4 pm, and I previously notified the hotel of what time we would arrive, so we did not arrive early or unexpectedly. The rooms are in major need of an update. They feel and look dingy. Hardware is worn. Toilets are uncomfortably small in only some rooms. Full length mirror was clearly missing from its spot on the wall. Other family members complained that their mirror fell off the wall. There is a major issue with utilities. Power went out 4 times while we were here. One day, our water was shut off for 3 hours right before dinner time with no estimate for turning back on. You can smell sewage in some of the rooms. Other family members had the ceiling leak in their room. Others couldn’t shower without the shower flooding. I am concerned about food safety. Bags of frozen nuggets and burger patties at Barefoot Grill are left out in the open and not in a refrigerator. On our last night here, the schedule on the Hyatt resort app said there would be a mariachi show. There was no indication that to see the show, you need to purchase a bottle of alcohol, the cheapest being about 60 USD. This is absurd considering this is an all inclusive resort, and the show w
Stayed 6 nights in Apr 2024

6/10 Okay

Dinesh

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities
The bathroom was leaking from the ceiling for the full length of my trip. My room was not cleaned for two days straight. The drinks at all bars was watered down. Mosquitos was a big problem at the garden wedding ceremony.
Stayed 4 nights in Apr 2024

4/10 Poor

Lorraine

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !
Stayed 2 nights in Apr 2024

10/10 Excellent

Madison

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing at Dreams. We had the swim up room and it was excellent, with very attentive and kind staff. The resort itself is beautiful!
Stayed 5 nights in Apr 2024

8/10 Good

Ingrid

Traveled with group, Traveled with partner, Traveled with family
Liked: Amenities
Excellent hygiene, very clean, and staff are very friendly .
Stayed 5 nights in Mar 2024

10/10 Excellent

Diana Elizabeth, Ronkonkoma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Tulum was amazing. We were treated like VIP with a separate check-in process that was quick and convenient and a welcome package (bottle, dessert and fresh fruits). The hotel has everything you need inside and it’s beautiful and well kept. The beach was okay as it wasn’t as clean but everything was perfect.
Stayed 8 nights in Mar 2024

10/10 Excellent

Winter Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and resort was amazing. Everyone was so kind and helpful, food was good, and it was just beautiful. Thank you!
Stayed 4 nights in Mar 2024

8/10 Good

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit to Tulum was for the purpose of attending a wedding of some friends at the Resort. Among the positive points are the welcome when you arrive at the hotel, everything is very organized. They welcome you with a glass of Champagne and staff to guide you about the hotel. The hotel is very large but there is sufficient signage to reach the dining areas during the day and the specialty restaurants. The hotel has fantastic activities every day. It has 2 pools and beach access but the inconvenience is that if you don't get up early, you won't find anywhere to sit either at the pool or the beach. There are 2 open bars almost all day near the pools. The cleanliness and maintenance of the areas are very good. Negatives: When you arrive at the hotel, besides offering you champagne, someone quickly approaches you to offer you discounts in exchange for a 90-minute hotel tour and you have to waste time listening to them to tell them you don't want it. The discounts are useless because the prices of the services are so exorbitantly high that going to the Spa can cost you $600.00 and the discount is $150.00, just to give an example. The drinks at the bars are terrible, we ordered piña coladas and mojitos, and we couldn't drink them, they are watery and poorly prepared. We opted to order beer and whiskey on the rocks, as we were playing it safe. The food in the places where you could have breakfast and lunch during the day left much to be desired, although there was a lot of variety.
Stayed 3 nights in Mar 2024

6/10 Okay

Octavia M

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Attended this property for a friend's wedding. Beach Buttle: Gentlemen by the name of Salvador was a phenomenal attendant in the beach area! He made the beach experience fun! Conditions of the rooms were deplorable. 1st room, strong unbearable smell of sewage, bathroom shower door missing, room filty, entrance door did not close properly. The swim out pool was not clean when we arrived. 2nd room, filty: bed linen not clean, vomit on the glass of the bathroom enclosure and overall room conditions poor: room needed to be dust, swept and mopped. 1 light out in the bathroom. 2 housekeepers and a maintenance worker came to correct the condtions of the room and they did. Afterwards, we were assigned a housekeeper by the name of Silvio, she was great! She attended to all of our cleaning needs. She ensured the room was cleaned daily with fresh linens and towels. The food and drinks around the resort were subpar. The Coco Cafe area near the check in desk had better tasting pastry/food then the restaurants. Staff was courteous and friendly.
Stayed 5 nights in Mar 2024

2/10 Terrible

Derrick

Stayed 4 nights in Mar 2024

6/10 Okay

Damarys

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They rushed us out!
Overall, the property was nice, but a little outdated. The furniture in the lobby should be updated. In our room, we had trouble getting cold water from the bathroom sinks. Without opening the hot water, we had to open the cold water faucet and let it run until it turned from hot to cold. On our last day, we had staff knocking on our door well before check-out time, asking whether we were checking out soon. This happened twice. My husband went for a walk and returned to the room at around 11:30AM, to find that his keycard had been deactivated. Chevk-out is at 12:00PM and we couldn’t understand why this happened. We felt rushed and harassed. On the positive side, the staff was very friendly and welcoming.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karla Ivette Contreras

Traveled with partner
Liked: Cleanliness, amenities
Everyone there was helpful, professional and knowledgeable.
Stayed 4 nights in Mar 2024

10/10 Excellent

carlos

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Didn’t like the service in restaurants we waited a long time for service but (others) didn’t it one restaurant we went in we were the first one in and the last one served it happened multiple restaurants….
Stayed 3 nights in Mar 2024

8/10 Good

Jacqueline E

Traveled with family
Liked: Cleanliness, staff & service, amenities
The shows and performances executed by the resort were wonderful. The accommodations and conveniences included in the all-inclusive, such as drinks, food, towels, seating, etc. all seemed plentiful as well. However, we really wish the quality of the food had been better. There were times when food served or sitting out was cold. The quality of the rooms could've been better as well. Our AC never seemed to cool down the room and the bathroom toilet wouldn't flush on occasion.
Stayed 3 nights in Mar 2024

2/10 Terrible

valerie, Ottawa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Paid extra for preferred club room Ocean but the AC wasnt working well so we couldn't ope curtqins the whole time we were there. Beds uncomfortable and smelled. Food was not great. Ceiling leakes in one room. NOt worth the money we paid
Stayed 7 nights in Mar 2024

10/10 Excellent

Leonidas

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Iqbal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

8/10 Good

Arminda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there 5 days and they only cleaned out room twice. We had to request extra towels because of that. The restaurants had a problem accommodating quests at dinner time. Extremely unorganized and unprepared for how many people need to eat dinner in the evenings. They didn’t take reservations and the wait time was over an hour at every restaurant. They only had a buffet available for dinner one of our nights. The rest of the nights we had to wait to eat. It was bad. The beach was as kept clean. The poolside grill was good. Drinks were good. The servers were always prompt. Never had any issues with them. The public restrooms were always clean. The staff was friendly. The entertainment wasn’t great. Just mediocre. However, they did have a silent disco one night that was super fun! We felt safe the entire time.
Stayed 4 nights in Feb 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Alejo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax and spend quality time with your love ones.
Stayed 7 nights in Feb 2024

4/10 Poor

Jonathan

Stayed 3 nights in Dec 2023

4/10 Poor

Jennifer De

Traveled with family
Liked: Cleanliness, amenities
The staff was so loud at night with the walkie talkies, the property was not quite at any point. We didn’t get much sleep from this and it was a very rude how the workers would deliver the food for others and just bang on the doors till they answered… it could have been 20 mins…
Stayed 5 nights in Feb 2024

8/10 Good

Yavuz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some of the staff were mean - especially the one named “Ester”. Rest of the staff were great, very nice and friendly.
Stayed 5 nights in Feb 2024