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Recent guest reviews

The resort is much older. My room had mold and evidence of past leaks in the ceiling. The property itself was okay. The pools were nice, the cabanas on the beach were cool. The food was not the best. I wouldn’t recommend this resort. I only came for a wedding.

My family and me had a wonderful vacation, the entrainment is fabulous, activities and food, it’s just nice place. The only thing I don’t like it it was the ocean, a lot see weeds, overall was great!!!

Rooms were not kept in the condition I would have expected them to be. Lock on door was broken and poorly repaired.

Overall I’ll give this resort a 6/10 could be better if they improve on the food, entertainment. The food was terrible not properly cooked! One time that I didn’t enjoy was that you couldn’t play music near the pool area nor the beach.

Great service.

Love the property, private pool in the room was a plus

The room was big and comfortable

I didn't like that I couldn't pay for food onsite with cash. If they have the prices for the menu listed then they need to allow guests to pay with cash

Excellent service, relaxing atmosphere

We had a blast going to Dreams Tulum for a destination wedding. Jesus, Angel, and Victor from the Entertainment team worked tirelessly all week to make sure everyone enjoyed their stay and had plenty of activities to participate in.

The staff was amazing, Aranza and Baby Jesus was so much fun to be around. Live bands and live entertainment every night. I would recommend friends, any couples or family to stay at this resort.

My experience and Dreams Tulum was overall good. There were a few issues with our first room, and it took awhile for them to address the issues, but once that was taken care of it was good. The food was good, and the staff was friendly.

Just spent a week here and had a great time. Understandably, some of the restaurants were not open and the food in the restaurants was pretty good. No poolside food service due to covid, no biggie. Here are my pros- Quiet location, nice grounds, lots of iguanas (my gf & I love em), great staff, no spanish-no problem, swim out room was spacious, spa area was very nice (couples massage), 2 pool areas was great, we also had access to the preferred club area which was good, the sand beach was typical Cancun with soft white sand. Here are my cons- It's remote location allows mosquitos (not the end of the world just an FYI), if you want to play in the waves it's not very fun due to mostly coral with a couple sandy bottom areas, all the staff were friendly but we had to call the operator several times for items not replaced (towels, mini bar, safe issues...not the end of the world just an fyi) and my biggest issue is was that we couldn't get chips and salsa by the pool or beach at a mexican resort. Again, not the end of the world, but very odd. Thank you to all the staff at Dreams Tulum for making our week so great!

Carretera Chetumal Pto Juarez km 236.7 Tulum QROO

Hotel highlights

  • Close to Tulum Mayan Ruins
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Dreams Tulum Resort & Spa - All Inclusive places you within a mile (2 km) of popular attractions like Tulum National Park and Tulum Mayan Ruins. This 432-room, 4.5-star hotel has 2 outdoor pools along with a private beach and a winery.


Dining

Relish the French cuisine at Bordeaux, one of 9 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and DVD players. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, coffee makers, and free newspapers are other standard amenities.


Property features

Dreams Tulum Resort & Spa - All Inclusive features a private beach, a winery, and a full-service spa. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include 2 outdoor pools, a nightclub, and a children's pool.

Room options

Deluxe Adult Garden View King

1 King Bed | Sleeps 2

Preferred Club Junior Suite Ocean Front Double

2 Double Beds | Sleeps 4

Deluxe Junior Garden View King

1 King Bed | Sleeps 3

Preferred Club Junior Suite Garden View King

1 King Bed | Sleeps 4

Guest reviews for Dreams Tulum Resort & Spa - All Inclusive

Everyone (22) Couples (14) Family (14)
3
Family Family with small children

The resort is much older. My room had mold and evidence of past leaks in the ceiling. The property itself was okay. The pools were nice, the cabanas on the beach were cool. The food was not the best. I wouldn’t recommend this resort. I only came for a wedding.

By on Jun 28, 2022

Review comment responded on Jun 28, 2022

Dear guest, Thank you for your feedback and visit. We are sorry we couldn't exceed your expectations but we hope you can give us a second chance for us to change your perspective and improve it. Warm regards,

5
Family

My family and me had a wonderful vacation, the entrainment is fabulous, activities and food, it’s just nice place. The only thing I don’t like it it was the ocean, a lot see weeds, overall was great!!!

By on Jun 18, 2022

Review comment responded on Jun 18, 2022

Dear guest, Thank you for taking the time to share your experience with us. Is important for us to improve ourselves and create the best memories, that’s why we highly appreciate you feedback. Currently the region of Riviera Maya is experiencing higher than normal amounts of seaweed. This seaweed, called sargassum, floats free and provides a natural and essential habitat for many species of fish including endangered species. During spikes like the one we're experiencing now, ocean currents naturally bring this seaweed to our shores where our resort staff works diligently from the early morning hours each day to remove what washes up in order to keep our beautiful beaches clean and accessible for guests to enjoy. Our staff is working as quickly as possible to remove this extra seaweed as the ocean delivers it to us. How quickly the seaweed returns throughout the day is unfortunately up to mother nature. We encourage our guests to enjoy our gorgeous pools and take in our stunning views from a poolside lounge chair. Our pools offer close proximity to bars, gourmet dining options and entertainment all day long. We thank you for your understanding and encourage you to contact your concierge with any additional questions or concerns. Predicting the seaweed is impossible, yet in the hotel we take care of this every day. Depending on the amount of seaweed after the cleaning it might be cero seaweed or minimum. We are very sorry that we didn’t exceed your expectations, we will work to be better, we hope you give us the opportunity and pleasure to have you once more. Kind regards,

3
Partner Couples

Rooms were not kept in the condition I would have expected them to be. Lock on door was broken and poorly repaired.

By on Jun 10, 2022

Review comment responded on Jun 11, 2022

Dear guest, Thank you for your feedback and visit. We highly appreciate your comments and that our staff contribute to make this vacation a memorable one, Rest assured we'll pass your greetings to our staff and management. We are looking forward to welcome you once more at our little slice of paradise.

1
Partner Couples

Overall I’ll give this resort a 6/10 could be better if they improve on the food, entertainment. The food was terrible not properly cooked! One time that I didn’t enjoy was that you couldn’t play music near the pool area nor the beach.

By on Apr 18, 2022

Review comment responded on May 1, 2022

Dear guest, Thank you for your visit and feedback. Unfortunately some of our common areas have some restrictions in order to keep the relaxation mood for everyone we don’t allow speakers on the pool, however on the beach and no kids around (depends on the music), you Can play your music in a moderate volume to not disturb other guest. Regarding our food, we are taking your comments and we’ll share with our chefs to improve our service. We are sorry we couldn’t exceed your expectations. Hope you can give us a second chance to change your perspective and give you the best holidays. Warm regards,

5
Partner Couples

Great service.

By on Apr 7, 2022

Review comment responded on Apr 7, 2022

Dear Wendy, Thank you very much for your warm comments and visit. We are really looking for to welcome you once more at your home away from home Dreams Tulum Resort & Spa. Sincerely,

5
Family

Love the property, private pool in the room was a plus

By on Dec 13, 2021

Review comment responded on Jan 4, 2022

Thank you very much for your visit, feedback and your kind comments, we hope to see you soon here at your home away from home Dreams Tulum Resort & Spa.

1
Everyone

By on Oct 31, 2021

Review comment responded on Jun 14, 2022

Thank you very much for your review and visit. We hope to see you soon in this your home Dreams Tulum Resort & Spa

3
Everyone

By on Sep 29, 2021

Review comment responded on Jun 14, 2022

Thank you very much for your review and visit. We hope to see you soon in this your home Dreams Tulum Resort & Spa

4
Partner Couples

The room was big and comfortable

By on Sep 20, 2021

Review comment responded on Sep 23, 2021

Thank you for your visit and feedback, we are looking forward to have you with us soon. Warm regards,

5
Everyone

By on Jul 27, 2021

Review comment responded on Jun 14, 2022

Thank you very much for your review and visit. We hope to see you soon in this your home Dreams Tulum Resort & Spa

Dreams Tulum Resort & Spa - All Inclusive

Carretera Chetumal Pto Juarez km 236.7, Tulum, QROO 77780
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