Excellent service, relaxing atmosphere
We had a blast going to Dreams Tulum for a destination wedding. Jesus, Angel, and Victor from the Entertainment team worked tirelessly all week to make sure everyone enjoyed their stay and had plenty of activities to participate in.
The staff was amazing, Aranza and Baby Jesus was so much fun to be around. Live bands and live entertainment every night. I would recommend friends, any couples or family to stay at this resort.
My experience and Dreams Tulum was overall good. There were a few issues with our first room, and it took awhile for them to address the issues, but once that was taken care of it was good. The food was good, and the staff was friendly.
Just spent a week here and had a great time. Understandably, some of the restaurants were not open and the food in the restaurants was pretty good. No poolside food service due to covid, no biggie. Here are my pros- Quiet location, nice grounds, lots of iguanas (my gf & I love em), great staff, no spanish-no problem, swim out room was spacious, spa area was very nice (couples massage), 2 pool areas was great, we also had access to the preferred club area which was good, the sand beach was typical Cancun with soft white sand. Here are my cons- It's remote location allows mosquitos (not the end of the world just an FYI), if you want to play in the waves it's not very fun due to mostly coral with a couple sandy bottom areas, all the staff were friendly but we had to call the operator several times for items not replaced (towels, mini bar, safe issues...not the end of the world just an fyi) and my biggest issue is was that we couldn't get chips and salsa by the pool or beach at a mexican resort. Again, not the end of the world, but very odd. Thank you to all the staff at Dreams Tulum for making our week so great!
My overall experience at the resort was ok. I was disappointed with the check in process which took 45 mins. After traveling 1 1/2 hr from the airport and hungry, we were not expecting to be standing on a line w/ just 4 people in front of us for that long. We were greeted w/ champagne, but we just wanted to get to our room and unwind.....They were super slow. As for the food, I've been to other resorts and this one was rated at the bottom. I expected them to have more restaurants and more food variety since it was all inclusive but it wasn't They said the in room service was 24 hrs...it was not and the menu was always the same. To me it was mediocre. As for the mini bar I had to keep asking them to fill it up. There was no liquor in the mini bar which was shocking and they were very cheap w/ the beer. They stocked it w/ 4 beers , 3 bottles of water and 4 sodas. One thing for sure the bell man Capt. Moses was THEE BEST!! He went above and beyond to make sure my husband and I found places to visit in town and also for a certain bottle of tequila which I couldn't find on my own. One more thing...They are not handicap accessible. No elevators just stairs every where. It's a nice resort and served its purpose for a quick getaway, but I don't think I will come back here.
Awesome resort. Great staff, food, and beautiful resort.
It's nice and well kept. Beach was beautiful and the pool area was pretty
The beach was beautiful but the floor bed of the water was too rocky
The property was overbooked according to the requirements with the local pandemic. I think they were not prepared for the large number of people that were there and did not have enough staff. We were a group of 18 and they never respected our dinner reservations. Everyday for 3 days we will show up at the restaurants and there were not tables for us to eat. It took us fighting for them to be able to give us a table to eat. The manager try to reconcile all the inconvenience we encounter by offering us a great dinner the last day we were there with great food. He really try his best to improve our impression of the hotel.
The staff was very friendly & provided excellent service. The grounds were beautiful & very well kept. The food was good. Cleanliness was spot on & I felt very comfortable even during Covid-19.
Place was disappointing, cold food served every day even after it was reported to manager. Toilet not working properly and leaking. Fridge in room not cold at all. Warm beer is not enjoyable. Staff was not friendly until the weekend came along, maybe different crew. Door knob In our room broke down twice. Had to wait for staff at least 45 minutes to get it fixed. Cups they use in the pool area were filthy. Very limited to where you can eat being that they have a tight schedule for the restaurants. Think twice before booking this place.
Tulum National Park is within a mile (2 km) of Dreams Tulum Resort & Spa, and other popular attractions like LabnaHa Ecopark Adventures are within a few miles (5 km). This 432-room, 4.5-star hotel has 2 outdoor pools along with a private beach and a winery.
Relish the French cuisine at Bordeaux, one of 9 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
All 432 soundproofed rooms feature furnished balconies or patios, coffee makers, and free newspapers. 42-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free international calls, free local calls, and ceiling fans are also standard.
Dreams Tulum Resort & Spa features a private beach, a winery, and a full-service spa. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include 2 outdoor pools, a nightclub, and a children's pool.
Excellent service, relaxing atmosphere
We had a blast going to Dreams Tulum for a destination wedding. Jesus, Angel, and Victor from the Entertainment team worked tirelessly all week to make sure everyone enjoyed their stay and had plenty of activities to participate in.
We are thrilled to know you enjoyed your stay, we hope to see you soon at your home away from home Dreams Tulum Resort & Spa.
The staff was amazing, Aranza and Baby Jesus was so much fun to be around. Live bands and live entertainment every night. I would recommend friends, any couples or family to stay at this resort.
Thank you very much for your visit, we are looking forward to have you with us soon!
Thank you, its been a pleasure to host you. We hope to see you soon.
My experience and Dreams Tulum was overall good. There were a few issues with our first room, and it took awhile for them to address the issues, but once that was taken care of it was good. The food was good, and the staff was friendly.
Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay, we hope you give us the opportunity and pleasure to have you once more.
Just spent a week here and had a great time. Understandably, some of the restaurants were not open and the food in the restaurants was pretty good. No poolside food service due to covid, no biggie. Here are my pros- Quiet location, nice grounds, lots of iguanas (my gf & I love em), great staff, no spanish-no problem, swim out room was spacious, spa area was very nice (couples massage), 2 pool areas was great, we also had access to the preferred club area which was good, the sand beach was typical Cancun with soft white sand. Here are my cons- It's remote location allows mosquitos (not the end of the world just an FYI), if you want to play in the waves it's not very fun due to mostly coral with a couple sandy bottom areas, all the staff were friendly but we had to call the operator several times for items not replaced (towels, mini bar, safe issues...not the end of the world just an fyi) and my biggest issue is was that we couldn't get chips and salsa by the pool or beach at a mexican resort. Again, not the end of the world, but very odd. Thank you to all the staff at Dreams Tulum for making our week so great!
Thank you kindly for taking the time to share your experience with us, all your comments are highly important for us to improve our services. We are glad that you had a good stay and we are looking forward to have you once more at our little slice of paradise. Kind regards
Thank you kindly for staying with us, we are looking forward to have you once more!
Dear guest. Thank you for rating your experience at our resort. We look forward to your return. Sincerely.
My overall experience at the resort was ok. I was disappointed with the check in process which took 45 mins. After traveling 1 1/2 hr from the airport and hungry, we were not expecting to be standing on a line w/ just 4 people in front of us for that long. We were greeted w/ champagne, but we just wanted to get to our room and unwind.....They were super slow. As for the food, I've been to other resorts and this one was rated at the bottom. I expected them to have more restaurants and more food variety since it was all inclusive but it wasn't They said the in room service was 24 hrs...it was not and the menu was always the same. To me it was mediocre. As for the mini bar I had to keep asking them to fill it up. There was no liquor in the mini bar which was shocking and they were very cheap w/ the beer. They stocked it w/ 4 beers , 3 bottles of water and 4 sodas. One thing for sure the bell man Capt. Moses was THEE BEST!! He went above and beyond to make sure my husband and I found places to visit in town and also for a certain bottle of tequila which I couldn't find on my own. One more thing...They are not handicap accessible. No elevators just stairs every where. It's a nice resort and served its purpose for a quick getaway, but I don't think I will come back here.
Dear guest. Thank you for taking the time to share the review of your recent stay at our resort. We feel sorry to know that we did not completely fulfilled your expectations. Our colleague Moses will be thrilled to read your kind compliments. We will work hard to improve where necessary. We truly hope you will give us another opportunity to restore your confidence to our brand. Sincerely.
Dear guest. Thank you for rating your experience at our resort. We are glad to hear that you had great stay. We look forward to your return. Sincerely.
Thank you for your rate and visit, we are looking forward to welcome you soon at home Dreams Tulum Resort & Spa.