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Recent guest reviews

This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.

Stayed here for the great reviews on the hotel and previous reviews were right. Totally recommend for a comfortable, clean with good water pressure, comfly beds and decor

Walking distance to restaurants and safe.

An all around amazing experience. Sadly the rooftop bar was closed “because covid” but there was still access to the roof and at night it’s a sight to see. All around a very clean nice hotel I had an amazing time. TV had Netflix and the bathroom and shower were wonderful.

El lugar está en el mero centro de Tulum perfecto muy cerca de la playa muy limpio muy amables tienen una cafetería donde es muy limpio y muy amables lo mejor los cuartos hermosos la verdad si volveré ahí 🌟🌟🌟🌟🌟

Location and rooms were great. The best part of the property is the staff. Everyone was incredibly helpful and accommodating, especially Bani!

Prior to my trip I had the opportunity to chat with Gabriella who is one of the employees of the hotel. She provided me with outstanding guidance which helped to plan my trip. Upon arriving at the facility we were greeted by the staff, and we worked with David and numerous others. They ensured that they knew our names and even surprised my boyfriend with a serenade and cake on his birthday. The facility is clean and appears to have been renovated recently. They have bikes and rental cars that you can rent (which we did to go to Coba). They offer an amazing continental breakfast which is included. The site is in downtown Tulum so it’s close to eateries. I highly recommend this property.

I was very happy with my stay, and was very satisfied with everything. It was unfortunate that the cable TV service was down as the hotel was switching providers, but Netflix was made available for free and it satisfied my needs. The wifi was very good so I listened to news and such from back home on my iphone. Once the cable service is up and running again, the hotel will be completely satisfying!!!

Very clean hotel. The staff was very friendly. We are staying here again.

The people who work here are top notch. Denise at the front desk is so nice and so helpful. She really knows her job and does it well. The gentleman who manages the bar and food area on the roof is simply the best. I have only one complaint, and despite all the new rooms and nice people, it ruined our stay in Tulum, the air conditioner. The air conditioner is mounted high on the inner wall, and blows on you, all night long. We both lost sleep over this. If it could have been adjusted to blow across the ceiling, or in another direction away from the bed, all would have been fine, but it blows directly on you in bed, cold air blowing all night. So I would shut it off, and we would wake in 30 minutes to a stifling hot room. Then I would turn on the ceiling fan, which was unbalanced and wobbled making a clinking noise, right over our heads, whenever it ran. How in this modern era can a company put all that money into a brand new hotel, and buy cheap noisy fans, and air conditioners that blow on the beds? If they can change this, the place gets my vote because everything else is just wonderful.

Lugar con buen personal e instalaciones cuidadas. El que hoy no funcione el rooftop perjudica la experiencia general pero es por la pandemia. Totalmente recomendable desayunar en Don Tomás (Restaurante a un costado del hotel)

Calle Bubulek Entre Av Tulum QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • Outdoor pool

Located in Tulum City Center within a mile (2 km) of Temple of Doom, Biwa Tulum is within a few miles (5 km) of other popular sights such as Tulum Mayan Ruins. This 4-star hotel has 14 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a local cuisine breakfast is served for a fee on weekdays from 7:00 AM to 1:00 PM and on weekends from 7:00 AM to 1:00 PM.


Rooms

Guests can expect free WiFi and 49-inch Smart TVs with cable channels. Bathrooms offer hair dryers and free toiletries. IPod docks, dining areas, and microwaves are other standard amenities.


Property features

Built in 2017, the brand new Biwa Tulum offers an outdoor pool, a gym, and a rooftop terrace. There's free parking, and an airport shuttle (available 24 hours) for USD 225 per vehicle roundtrip. The front desk has multilingual staff that can help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas and a terrace.

Room options

Deluxe Twin Room, Multiple Beds, Accessible, City View

2 Large Twin Beds | Sleeps 3

Superior Double Room, 1 King Bed, Accessible, City View

1 King Bed | Sleeps 3

Junior Suite, 2 Bedrooms, Accessible, City View

1 Queen Bed and 2 Twin Beds | Sleeps 4

Guest reviews for Biwa Tulum

Everyone (8) Couples (6)
4
Friends

This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.

By , from Milton on Apr 24, 2022

Review comment responded on Apr 25, 2022

Hi, Thank you to take the time to give us a review, we hope to see you soon! Kind Regards,

5
Partner Couples

Stayed here for the great reviews on the hotel and previous reviews were right. Totally recommend for a comfortable, clean with good water pressure, comfly beds and decor

By , from Hacienda heights on Feb 7, 2022

Review comment responded on Feb 10, 2022

Thanks so much for taking the time to review us! We're really glad that you enjoyed your time with us and we want you to know that you are very welcome whenever you want to come back. Regards!

5
Partner Couples

Walking distance to restaurants and safe.

By on Jun 26, 2021

Review comment responded on Jun 26, 2021

Thanks so much for your review. Best regards!

5
Partner Couples

An all around amazing experience. Sadly the rooftop bar was closed “because covid” but there was still access to the roof and at night it’s a sight to see. All around a very clean nice hotel I had an amazing time. TV had Netflix and the bathroom and shower were wonderful.

By on Apr 3, 2021

Review comment responded on Apr 3, 2021

Hola, thank you so much for your comments, we really appreciate the time you took to rate and review us. The team it is really happy to hear that you enjoyed your stay as much as we do. We hope wholeartly to see you again if your future plans brings you back to the always sunny Tulum. We are sorry that we haven´t pleased your stay 100%. We hope we can open the bar on the roof soon, we'll keep working to get better for your next time with us. Reciebe our best regards from Grupo Biwa Team.

4
Everyone

By on Mar 31, 2021

Review comment responded on Apr 10, 2021

Hi! Thanks for sharing your review! Best Regards.

5
Everyone

El lugar está en el mero centro de Tulum perfecto muy cerca de la playa muy limpio muy amables tienen una cafetería donde es muy limpio y muy amables lo mejor los cuartos hermosos la verdad si volveré ahí 🌟🌟🌟🌟🌟

By on Jan 25, 2021

Review comment responded on Jan 25, 2021

Muchas gracias por tus comentarios. Estamos felices que la pasaste de maravilla. Los esperamos de regreso. Saludos y mucha salud!

5
Everyone

By on Dec 21, 2020

Review comment responded on Dec 21, 2020

Hi Cherelle, thank you so much for sharing your feedback with us, we really appreciate the time you took to rate us. The team is working with love to offer you a good experience of stay. We hope wholeartly to see you again if your future plans brings you back to the always sunny Tulum. The team will always welcome you with open arms. Reciebe our best regards, Gabriela from Grupo Biwa.

5
Everyone

By on Sep 3, 2020

Review comment responded on Sep 4, 2020

Hola, thank you very much for your review we really appreciate it, we really enjoyed your stay with us. New normality it's for everyone and we want to keep you safe with our hygiene practices. Staff it's working with love to offer you a good experience of stay. Hope to see you again if your future plans brings you back to the always sunny Tulum. With Love, All the Biwa's Team

5
Everyone

Location and rooms were great. The best part of the property is the staff. Everyone was incredibly helpful and accommodating, especially Bani!

By on Aug 24, 2020

Review comment responded on Aug 24, 2020

Hola, thank you very much for your review we really appreciate it, we really enjoyed your stay with us. Staff it's working with love to offer you a good experience of stay. Hope to see you again if your future plans brings you back to the always sunny Tulum. Best regards, Gabriela PR by Grupo Biwa.

5
Partner Couples

Prior to my trip I had the opportunity to chat with Gabriella who is one of the employees of the hotel. She provided me with outstanding guidance which helped to plan my trip. Upon arriving at the facility we were greeted by the staff, and we worked with David and numerous others. They ensured that they knew our names and even surprised my boyfriend with a serenade and cake on his birthday. The facility is clean and appears to have been renovated recently. They have bikes and rental cars that you can rent (which we did to go to Coba). They offer an amazing continental breakfast which is included. The site is in downtown Tulum so it’s close to eateries. I highly recommend this property.

By on Jan 20, 2020

Review comment responded on Jan 20, 2020

Hi Quiana, thank you so much for your lovely review. We're so happy that you choose us as your host hotel, we really enjoyed your stay and make you feel in home. Hope to see you again if your future plans bring you back to the always sunny Tulum.

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