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El Paraiso Hotel Tulum

Property class: 3.5
VIP Access

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Photo gallery for El Paraiso Hotel Tulum

A room with a large window overlooking a beach, a wooden deck, and a thatched roof structure.
A beach with rows of sun loungers and palm trees, a clear sky, and the ocean in the background.
A sandy pathway leading to a beach area with palm trees and wooden fences.
A bedroom with a large bed, a wooden headboard, a TV mounted on the wall, and a view of the beach through the sliding glass door.
A poolside area with lounge chairs and umbrellas, surrounded by palm trees and a bamboo fence.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, QROO, 77780
  • Place, Tulum National Park
    ‪1 min walk‬
  • Place, Playa Paraiso
    ‪5 min walk‬
  • Place, Tulum Mayan Ruins
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪73 min drive‬
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Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

A room with a large sliding glass door leading to an outdoor area with a hammock and chairs. There is a wooden bed frame with a canopy and a wall-mounted clothes rack with colorful pom-poms.

Deluxe Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite, 2 Queen Beds

A hotel room with two beds, a large window, and a view of greenery outside.

Deluxe Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 391 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

A hotel room with two beds, beige bedding, and a window with curtains.

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 249 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Bungalow, Multiple Beds, Non Smoking, Sea View

A thatched-roof tent with a bed and a hanging lantern.

Exclusive Bungalow, Multiple Beds, Non Smoking, Sea View

  • Sea view
  • 961 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Deluxe Double Room

A bedroom with two beds, a wooden headboard, and a view of the beach and palm trees through a glass door.

Deluxe Double Room

  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Double Room

A bedroom with a large bed, a wooden headboard, a TV mounted on the wall, and a view of the beach through the sliding glass door.

Luxury Double Room

  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Zona Hotelera, El Paraiso Hotel Tulum is adjacent to Playa Paraiso and within a mile (2 km) of other popular sights like Tulum Mayan Ruins. This 15-room, 3.5-star hotel has 2 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Tulum National Park - 1 min walk - 0.0 miles
  • Jaguar Park - 1 min walk - 0.0 miles
  • Playa Paraiso - 5 min walk - 0.3 miles
  • Las Palmas Public Beach - 8 min walk - 0.5 miles
  • Tulum Mayan Ruins - 3 min drive - 0.9 miles

Getting around

  • Tulum Intl. Airport (TQO) - 59 min drive

Restaurants

  • ‪Häagen-Dazs - ‬10 min drive
  • ‪Carl's Jr. - ‬7 min drive
  • ‪Maya Salvaje - ‬10 min drive
  • ‪King Kebab - ‬10 min drive
  • ‪Cinco Playa Paraiso Tulum - ‬4 min walk

About this property

El Paraiso Hotel Tulum

El Paraiso Hotel Tulum features a private beach, a full-service spa, and 2 outdoor pools. You can put free parking to good use if you drive. The front desk has multilingual staff that can help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, coffee/tea in a common area, and a microwave in a common area.
Guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include balconies or patios, minibars, and safes. Change of towels is available on request.
A private beach and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, El Paraiso. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Paraiso Restaurante

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Books
  • Designer stores
  • Foosball table
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games

Family friendly

  • 2 outdoor pools
  • Art supplies
  • Beach toys
  • Mini-fridge
  • Pool toys
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Deep-tissue massages
  • In-room massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • 1 building
  • 1 floor
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Mosquito nets
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board on request
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:30 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:30 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids, 4 years old and younger stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

El Paraiso Hotel Tulum Hotel
El Paraiso Hotel Tulum Tulum
El Paraiso Hotel Tulum Hotel Tulum

Frequently asked questions

Is free cancellation available at El Paraiso Hotel Tulum?

El Paraiso Hotel Tulum offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at El Paraiso Hotel Tulum?

As of Oct 27, 2026, prices found for a 1-night stay for 2 adults at El Paraiso Hotel Tulum on Oct 31, 2026 start from $145, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to El Paraiso Hotel Tulum?

This hotel is situated in Zona Hotelera within a short 2-minute walk of Playa Paraiso and also 18 minutes on foot from Tulum Mayan Ruins. You'll also find Tulum Beach and Tulum National Park within a short drive.

Is parking available on site at El Paraiso Hotel Tulum?

Yes, secured self parking is offered for free at the hotel. Bicycle parking is also available for guests.

Is a spa located at El Paraiso Hotel Tulum?

El Paraiso is the hotel's full-service spa and services include deep-tissue massages.

Does El Paraiso Hotel Tulum feature a casino?

No, El Paraiso Hotel Tulum doesn't have a casino.

Will I find an indoor pool at El Paraiso Hotel Tulum?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 9:00 PM.

Is El Paraiso Hotel Tulum a good place to stay for couples?

There are many amenities for couples at this hotel, including champagne service and in-room massages in each guestroom, and some feature sea view.

Are there hot tubs at El Paraiso Hotel Tulum?

No, this hotel doesn't have a spa tub.

Does El Paraiso Hotel Tulum have a restaurant with a breakfast menu?

Yes, El Paraiso Hotel Tulum serves free cooked-to-order breakfasts at El Paraiso Restaurante each morning.

Will El Paraiso Hotel Tulum allow pets to stay for free?

No, pets aren't allowed at El Paraiso Hotel Tulum.

Are there connecting rooms at El Paraiso Hotel Tulum?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to El Paraiso Hotel Tulum?

The closest major airport to El Paraiso Hotel Tulum is Tulum Intl. Airport (TQO), which is 28.8 mi away (59 minutes by car).

Are there rooms with balconies that I can book at El Paraiso Hotel Tulum?

Yes, every guestroom at El Paraiso Hotel Tulum comes with a balcony/patio and some offer sea and garden views.

El Paraiso Hotel Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 126 out of 170 reviews
Rating 8 - Good. 29 out of 170 reviews
Rating 6 - Okay. 8 out of 170 reviews
Rating 4 - Poor. 1 out of 170 reviews
Rating 2 - Terrible. 6 out of 170 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paying the daily national park fee and figuring out where to enter and exit were a pain, but once we got the hang of it, not bad. Beach was full of seaweed; that way all along coast, even Cancun. Tulum Ruins was my favorite, above Chichen Itza! Food excellent at resort and every where else. Hotel staff were friendly and helpful.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice and clean room, amazing location on the beach and helpful staff.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very friendly staff with a familiar feel, the room was nicely decorated.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach, very nice staff, comfortable room.
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was incredibly helpful and nice. Alas, when we found two large cockroaches in the room, that’s when we decided we will not be coming back.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel on one of the best neaches in Tulum. Staff was highly attentive to our needs and sincerely wanted my family to have a memorable experience. The room has the look and feel of a spa. The complimentary breakfast was healthy and delicious. Small, quaint, and delightful. We'll be back for another week.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were excellent and I look forward to staying there again. Love the beach area too.
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Right up against beach area with white sand. Good size pool. Property is inside protected reserve, and surrounded by a jungle with a single road for access. Couple of nearby restaurants are accessible walking on the beach, or the road, and have excellent food. With everything else in the area for other activities (Cenote, water parks etc), this offers the best location to stay and unwind and explore.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was amazing and the beach location was exactly what I was looking for during my stay in Tulum.
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is located in Jaguar park. It’s close to the Archaeological ruins, and Tulum’s downtown. I recommend to rent a car. Be aware of Guardia Nacional. Every time you drive through the entrance point, they will ask evidence of your hotel. And they can be annoying. They can deny the entrance to your hotel. Also, because it’s a park you are to supposed to pay daily entrance. But in the hotel they are very helpful with this matter. It’s preferable to visit in times when there is no sargazo ( seaweeds). The food in the restaurant is delicious!!! We enjoyed our stay. We are looking forward to visit again , but this time without sargazo.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very safe and quiet, eco-friendly, nice place to stay
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place to stay. I would stay again for sure. Very nice beach and you can take the electric car to go to the ruins. The only thing to keep in mind is that getting in and out of the hotel requires ordering a taxi from the hotel since they don't let anyone in and out of the park where the hotel is located. Very friendly staff and the room is very well equipped.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and welcoming staff
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing the beach was the best. The beach club restaurant could have a bit more for selection on the menu but overall this was 👍
Stayed 9 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Staff is extremely nice and polite.
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the room, beach easy access and views. Hope they can serve dinner some day.
Stayed 4 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is 20 mins walk away from the Maya Ruins, we didnt chekc that in the first day. And there are free electric busses that take you the ruins in less than 10 minutes
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and safe!
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, right on the beach. Nice staff.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect beach hotel.

I should give the hotel a negative review to keep it as a hidden gem, but it’s a wonderful hotel with great staff. I’d love to come back.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Everything was perfect! It’s truly paradise.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel's location in the National Park and on the beach. The restaurant was delicious, the staff were helpful, everything was great. We loved the free breakfast! They gave us bikes to use and we were able to visit other hotels for dinner each night and feel safe doing so. We walked to the ruins and took the electric shuttles. The only things we'd have changed was to have the bar and/or restaurant open later so we could grab apps or drinks in the evenings. We were also quite confused by how the shuttles worked and it took a couple days to figure it out, so a better explanation with a map of the routes might have been helpful. But these are just suggestions. We had a wonderful time!
Stayed 4 nights in Apr 2026