The hotel did not have basic facilities and the need for an iron, hair dryer, slippers and a bathrobe were broken. The front door of the backyard did not work, the safe did not work and the bed linen was not changed. It was always stale.
We had a great time staying at Aroma Tulum! The location was great and close to many restaurants/shops. The hotel was in a quiet area and the staff was extremely helpful! During our check in process we were given a map and guided through where we were/the easiest way to access the many places in our surroundings. Loved having the little pool & looking forward to coming back!
The property was unique. The first night when we got ready for bed, I started itching like crazy. I pulled the duvet cover back and discovered the top of the comforter was covered in mold! I'm still itching from my scalp on down.
Located in Tulum City Center within 2 miles (3 km) of Tulum National Park, Aroma Tulum is within a few miles (5 km) of other popular sights such as Tulum Mayan Ruins. This 11-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.
Free self-serve breakfast is served each morning from 8:30 AM to 11:30 AM. Order from 24-hour room service to satisfy your hunger without leaving your room.
The 11 rooms are individually decorated and have an array of amenities, including free bottled water, ceiling fans, and safes. Guests can expect free WiFi and Smart TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer free toiletries. Desks and wardrobes or closets are also standard.
Aroma Tulum offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free offsite parking if you drive. The front desk has multilingual staff that can help with luggage storage and tours/tickets. Additional amenities include coffee/tea in a common area, free use of bicycles, and express check-out.
The hotel did not have basic facilities and the need for an iron, hair dryer, slippers and a bathrobe were broken. The front door of the backyard did not work, the safe did not work and the bed linen was not changed. It was always stale.
Gracias por hospedarse con nosotros, esperamos vuelvan pronto!
We had a great time staying at Aroma Tulum! The location was great and close to many restaurants/shops. The hotel was in a quiet area and the staff was extremely helpful! During our check in process we were given a map and guided through where we were/the easiest way to access the many places in our surroundings. Loved having the little pool & looking forward to coming back!
We appreciate your comments, come back soon!
The property was unique. The first night when we got ready for bed, I started itching like crazy. I pulled the duvet cover back and discovered the top of the comforter was covered in mold! I'm still itching from my scalp on down.
Dear guest, We are very sorry for your not good experiencie staying with us. Its very important for Aroma Tulum to know what was wrong in your stay to fix it. Thanks in advance!
hola gracias por dejarnos sus comentarios estamos trabajando para mejorar su estadia