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Aroma Tulum

3.0 star property

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Photo gallery for Aroma Tulum

Outdoor pool, sun loungers
Interior detail
Bar (on property)
Premium Suite | Premium bedding, down comforters, in-room safe, individually decorated
Exclusive Suite, Private Pool | Premium bedding, down comforters, in-room safe, individually decorated

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
Calle Mercurio Poniente 21, Tulum, QROO, 77780
  • Place, Hospital de Tulum
    ‪5 min walk‬
  • Place, Dos Aguas Park
    ‪9 min walk‬
  • Place, Jaguar Park
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, in-room safe, individually decorated

Junior Suite

  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Luxury Suite, Balcony

Premium bedding, down comforters, in-room safe, individually decorated

Luxury Suite, Balcony

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Suite

Premium Suite | Premium bedding, down comforters, in-room safe, individually decorated

Premium Suite

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Exclusive Suite, Private Pool

Exclusive Suite, Private Pool | Premium bedding, down comforters, in-room safe, individually decorated

Exclusive Suite, Private Pool

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Tulum

Located in Tulum City Center, Aroma Tulum is within a 10-minute stroll of sights such as Hospital de Tulum and Dos Aguas Park. This 11-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Hospital de Tulum - 5 min walk - 0.3 miles
  • Dos Aguas Park - 9 min walk - 0.5 miles
  • Holistika Art Walk - 4 min drive - 1.4 miles
  • Hunab Lifestyle Center - 4 min drive - 1.6 miles
  • Jaguar Park - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

Restaurants

  • ‪El Camello Jr - ‬3 min walk
  • ‪Palma Central - ‬3 min walk
  • ‪Burrito Amor - ‬4 min walk
  • ‪Taqueria El Sabor Mexicano - ‬2 min walk
  • ‪Cafeteria Hunab Ku - ‬2 min walk

About this property

Aroma Tulum

Aroma Tulum offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free offsite parking if you drive. The front desk has multilingual staff that can help with securing valuables, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, express check-out, and a terrace.
Guests can expect to find free WiFi and Smart TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer free toiletries. Other amenities include ceiling fans, safes, and desks.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free self-serve breakfast available daily 8:30 AM to 11:30 AM
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Gravel flooring in public areas
  • Smooth flooring in public areas
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 11 years old or younger stays free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: MXN 98.00 per accommodation, per night
  • A damage deposit of MXN 1600 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway beds are available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking out is easy with express services. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is free cancellation available at Aroma Tulum?

Aroma Tulum provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do around Aroma Tulum?

This hotel is situated in Tulum City Center within a short 9-minute walk of Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is parking available on site at Aroma Tulum?

No, there isn't parking at the hotel but you'll find free parking.

Does Aroma Tulum include a casino?

No, Aroma Tulum doesn't have a casino.

Is there an indoor pool at Aroma Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Aroma Tulum a good place to stay for couples?

There are many amenities for couples at this hotel, including an outdoor pool and a poolside bar plus some guestrooms feature a private pool.

Does Aroma Tulum have a hot tub?

No, this hotel doesn't have a spa tub.

Does Aroma Tulum have a restaurant that serves breakfast?

Aroma Tulum offers free self-serve breakfast each morning though there is no restaurant.

Does Aroma Tulum allow pets to stay free of charge?

No, pets aren't allowed at Aroma Tulum.

Does Aroma Tulum have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Aroma Tulum?

The closest major airport to Aroma Tulum is Tulum Intl. Airport (TQO), which is 24.5 mi away (43 minutes by car).

Are there rooms with balconies that I can book at Aroma Tulum?

Yes, some guestrooms at this hotel offer either a furnished patio and a balcony where guests can enjoy city and pool views.

Aroma Tulum Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 87 reviews
Rating 8 - Good. 14 out of 87 reviews
Rating 6 - Okay. 8 out of 87 reviews
Rating 4 - Poor. 7 out of 87 reviews
Rating 2 - Terrible. 12 out of 87 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
BEAUTIFUL hotel, friendly staff, and quiet street, 2 min walk from town
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Andy

Liked: Staff & service, amenities, property conditions & facilities
very quiet comfortable, exquisitely decorated and a warm, friendly staff
Stayed 1 night in Apr 2023
Verified

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
They cancel our reservation 4 hrs before arrival
Stayed 4 nights in Jul 2023
Verified

4/10 Poor

Wendy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Toilettes inutilisables dans notre chambre : chasse d’eau cassé. L’hôtel est intervenu mais n’a pas solutionné le problème
Verified

8/10 Good

Michelle

Liked: Staff & service, amenities, property conditions & facilities
...
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 7 nights in Feb 2022
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool vibes, walk around and find things to do and eat, friendly staff, close to la zona hotelera, any questions feel free to ask staff they’ll help
Stayed 4 nights in Feb 2022
Verified

2/10 Terrible

Eledir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing and will never return

I was very disappointed due to many things; - bathroom with a bad small ( even after complaints); only 1 amenities for 4 days stay; breakfast with 3 toast +soluble coffee + few slices of fruits+ 1 spoon of yogurt with cereal ; sheets was excellent at first day but changed to a poor one in others ( even though we didn’t request to change due to environmental protection) and last the bicycles were rusty and I got injuries for one of them, not mentioning they have only 4 to he entire hotel ( we had to rent ours); rooms are totally dark with black painting and not good ventilation … sorry but to be boutique they need to improve a lot ! :(
Stayed 4 nights in Jan 2022
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aroma de férias!

O hotel é lindo, tem boa localização, café da manhã muito saboroso e atendimento bom e atencioso. Quarto super limpo e estiloso. Não havia estacionamento próprio mas foi possível estacionar todos os dias em frente ao hotel e também houve um problema com as chaves dos quartos - o que foi contornado sem maiores problemas pelos recepcionistas. Com certeza voltariamos mais vezes!
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Loriann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. We felt safe and it was quite homey
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Siomara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and responsive. The food was amazing and over all had a great experience. We enjoyed our stay here and would love to comeback.
Stayed 2 nights in Oct 2021
Verified

8/10 Good

Behafarin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Aroma. Very clean, nice staff and breakfast, very close to lots of little stores, restaurants and bars. The only thing that wasn't ideal for us was the absence of hot water when we wanted to take a shower. Otherwise everything was great.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, great food/breakfast, room was very spacious; Staff was very welcoming and friendly. The only thing the internet was a little slow at times. But overall a 10.
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar excelente y económico para estar en el area turístico de Tulum.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place and the staff
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome, the staff are very friendly, they treat you very good, the food wich is the breakfast that comes included with the room was also good. Rooms are beautiful, is like a piece of nature right in your room, i loved everything about this hotel, honestly i dont have nothing negative to say about it.
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute and Quaint

Cute and quaint. It’s Tulum, don’t expect too much. But it was nice. The outdoor pool was a bathtub. About 15 minutes from the beach.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, I went with my husband and we definitely love it, Amazing staff and food, everything was excellent. Nothing bad to say about this Amazing hotel.
Stayed 5 nights in May 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
They didn’t have water for at least two hours or even hot water
Stayed 1 night in May 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Pictures online look much different than actual hotel. Staff tried to double charge me because their machine ran out of paper and no note was put in that I paid in cash after card machine was not working. Advertised as having food and drink service 24 hours but that was not the case. But the room was clean.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, breakfast is delicious, kinda far from the action at Tulum beach but is pretty
Stayed 1 night in May 2021
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scammed

3 day stay, No water for 2 days No electricity for 1 day Shower broke and was unusable after first day Did nothing to make it right Terrible experience
Stayed 3 nights in Mar 2021
Verified

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome time ! Room was okay
Stayed 2 nights in Feb 2021
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Las habitaciones estaban espaciosas, pero la verdad el personal deja MUCHO que desear, no fueron ni para ayudarme con mi equipaje y era en el tercer piso y no tienen elevador, el desayuno pura fruta y pan.
Stayed 4 nights in Feb 2021
Verified

2/10 Terrible

Judy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE! The pictures are a lie. Everything is rundown. The room was super damp and smelled like sewer. The private pool is not private at all, they like to say “private” because no one has “access” to it but everyone around has a view. NO HOT WATER for your pool or in our case dirty tub outside. No chairs or a hammock like pictured either. Faucets in the room are rusty leaving your hands smelling like rust and metal. You will getting eaten alive by MOSQUITOES!!! They don’t offer nets for the beds either even though the place is infested with them. The “public pool” is cold water too. The lounge chairs upstairs pillows are old and run down. It was so bad we left! Didn’t stay there not more than 30 min or so. We tried getting in contact with management and no one available the staff weren’t very interested in helping. Read other reviews and see they say the same thing I booked this with months before and if I would’ve read the recent reviews before getting there I would’ve cancelled. I’m requesting help from Expedia so Think twice before you book. It’s not worth the money to stay in a place that’s unacceptable its not right! Save yourself the headache frustration and the money. The trip to this place was a waste of a lot of money, a whole day of driving and gas ruined my vacation!
Stayed 3 nights in Jan 2021

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