The restroom sink would clogged
The room did not look like the images. There was hair in the tub, our key card didn’t work 3 times, the bed skirt had huge stains of who knows what.
There were problems with communication, i never got reward points for the 6 nights i was here, restaurant closed tho website indicates its open and i am unable to get food otherwise due to mobility and fiscal difficulties
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Carpet was very dirty and smelled. Parking lot was dirty.
Musty
Very friendly and attentive staff. Property needs a major remodel.
Service was good, room was good. Other guests were extremely loud.
A very nice and reasonably priced hotel in a very quiet area. The staff was wonderful! The hotel is close to everything we wanted to do. We ate at an amazing Mexican restaurant in old Tuscon called El Charro Cafe. This is the best Mexican restaurant I have ever dined in. The Pima Air and Space Museum, The Tuscon Boneyard and Tucson Graveyard were close too. We spent 8 hours at the Pima Museum and it was not enough. All I have mention is with 15 minutes of this great hotel!
It was ok but could use a bit more attention to the carpets in the room
The courtyard in the middle of the hotel is amazing.
For 200 a night I was expecting a nice clean hotel! This place was horrible! My grandson took off his shoes and in minutes his socks were black! Requested a crib when making reservations, also called day before to make sure! Got there and nothing! Finally brought one and it was a pac n play not a crib was also broken and gross! In hotel restaurant went first night kids were hungry, took 20 min to order then another 50 min to get food! And it was terrible. I ordered taco salad how hard is that!! Really bad! Rooms besides being disgustingly dirty was shabby and old! I would have gotten another room for the 2nd night but they wouldn’t return one night charges! Customer service was non existent at front desk! DO NOT stay at this hotel
A very well run hotel with outstanding manager John Wayne who went out of his way to make sure everything was the way it was supposed to be. When my airport shuttle did not show up he drove me to the airport! He is the nicest, most conscientious manager I’ve ever met. He really understands the meaning of customer satisfaction. I would stay there again. While not a newer facility, it’s clean, convenient and run by the nicest people. Thank you!
Very close to airport with free shuttle service. The warm breakfast was excellent and the dining area was spacious and modern
Located 2.9 mi (4.7 km) from Tucson International Raceway, Best Western Tucson Int'l Airport Hotel & Suites is within a 10-minute drive of Kino Sports Complex. This 167-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour gym.
Free buffet breakfast is served each morning from 6 AM to 9 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.
Best Western Tucson Int'l Airport Hotel & Suites's 167 rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards.
Guests staying at Best Western Tucson Int'l Airport Hotel & Suites enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle during limited hours. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a 24-hour business center.
The restroom sink would clogged
The room did not look like the images. There was hair in the tub, our key card didn’t work 3 times, the bed skirt had huge stains of who knows what.
Please accept my apologies for the cleanliness issues you experienced during your stay. Please contact me directly if you would like to discuss this in greater detail. Lucas G.
There were problems with communication, i never got reward points for the 6 nights i was here, restaurant closed tho website indicates its open and i am unable to get food otherwise due to mobility and fiscal difficulties
Dear Anonymous, I apologize for the lack in communication. Unfortunately, when you book via 3rd party you do not earn points. However, it will recognize you as staying with us to maintain your status! I want to thank you for being a member! We hope you will give us another try in the future!
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I am thrilled you enjoyed stay with us. We have been working diligently to bring out property back now that people are traveling again.! Hope you think of us the next time you are on our side of town!
Carpet was very dirty and smelled. Parking lot was dirty.
I apologize for that smell, if the front desk would have known they would've offered to move you. Also the monsoons have been intense the last week and we got the parking lot as quick as we could. Have a great day!
Musty
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Very friendly and attentive staff. Property needs a major remodel.
Dear Anonymous, Thank you for your review! We are working on updating our property in the future!
Service was good, room was good. Other guests were extremely loud.
Dear Anonymous, I am happy that you experienced great service. My apologies the other guest were less considerate.
Dear Angel, Please accept my apologies for the maintenance issues you experienced during your stay. I have your feedback with our maintenance team so they can fix this issues. If you ever have issues please contact the front desk so they can address them immediately. Thank you,