Grand Hôtel de l'Opéra4.0 out of 5.0
Recent guest reviews
The staff were amazing, very helpful and accommodating at all times. They were a lemon to a sewer all questions asked of them and sometimes they even had ideas for us even before we found out we needed them. The room service and bar service were excellent when required and the availability to respond to all of our requests was fantastic. I would heartily recommend this hotel and if ever we get back to Toulouse it would be my choice of hotel.
Recently stayed here in May for two nights. Very comfortable room, lovely and friendly service and excellent location. Room was a little dated but charming. Front desk staff were particularly helpful. Would definitely stay here again.
Hotel location is perfect. The staff is friendly. Rooms are good, bed is perfect. There is only a small lift and it is realy difficult to carry baggages. The breakfast is not included in the price and it is expensive.
The hotel is located centrally to a lot of amenities. The staff are excellent and the rooms comfortable and quiet. We thoroughly enjoyed our stay at this hotel and would stay there again should we come back to Toulouse.
The room was ok, the bed was comfy, but we had to climb to the 2nd floor up a spiral staircase, there was no lift. The curtsins were too small, didn't cover the windows properly, so we were woke very early.
I realy liked the location but the hotel itself was quite old and my room had zero view. Employyes could speak english and it was very nice to meet them and talk to them. The room itself was clean but the bathroom was a bit old though big and clean.
I would not stay at this property again. I very seldom write negative reviews, this hotel provided many reasons to do so. Things happen when you travel. All I expect when things go wrong is for a hotel staff to be caring, apologetic and remedy the problem to the best possible outcome. I stayed two nights at this property. On the second night, we needed to shower to prepare for a very early taxi. We had a very special day planned for our anniversary.My wife got in the shower, turned the water on and a very brown, putrid water came out. It was gross including a sandy type material settling in the bottom of the tub. We let this run for 10 minutes hoping it would clear up. It didn’t. We called the front desk and Laura asked us to let it run another 5-10 more minutes as they had some issue with their water heater. We let it run for 30 minutes with no improvement. I went to the front desk to talk to Laura- no help, no assistance, no apology. After a total of 2 hours and five minutes of filling the tub with dirty water, then draining it, with 3 more calls and two visits to the front desk we finally gave up after we had nothing but brown water in our shower for our entire evening. We could not shower prior to our day out- my wife could not wash her hair for our big day that we had planned for over six months and that we would both. We would (and those around us) have to endure well over 24 hours with no shower. The only effort made by Laura was that she indicated she would notify her General Manager. We never heard from anyone that evening. I fully expected that when we checked out in the morning that we would receive an apology and perhaps some compensation for a horrible night. There was no mention of anything upon checkout. I could not believe this. The only discussion at checkout was why the hotel had posted charges for two days of breakfast (76 euro) that we never incurred. As I thought about this incident I wondered why the hotel never called us proactively to inform us of the issue. Why did my wife have to go through getting in the shower and experience the very brown water. Why did she have to spend 2 ½ hours waiting to take a shower, and why did no one at the hotel cared or offer any options. I am not a demanding person, but I will write reviews like this if I have to. Late in the evening I called down to see if I could get clean water so we could rush our teeth. I was put on hold, and finally gave up trying to make things work. We had other issues at the hotel. Upon check-in, I was given directions to a store that was closed. On day two I asked if there was any coffee available in the hotel (none in the rooms) and was told there was coffee in the lobby. I later found out that the coffee service is stopped at 6:45am. A time before most guests get up in the morning. So if you want your complimentary coffee, get it before 6:45am. This hotel supplied the absolute minimum in terms of amenities, although there we many items available for sale, in the mini-fridge (taking up 90% of space available). This is an old hotel. It is clean. It is a 15 minute walk to the train, 30 minutes (40 euro) to the airport. The staff is courteous but not well trained. Perhaps the General Managers needs training on how to prepare his/her staff to accommodate customers when things go wrong. I believe there are better hotels in Toulouse, I hope you find one……I have waited 3 days to hear from the general manager- nothing- so I am providing this review.
Located just off the Pace du Capitole, the Hotel de l'Opera is perfectly situated for anything you might want to do in and around Toulouse. Our room (a deluxe double) was spacious, comfortable and we felt it was good value. All the staff we met were friendly and exceptionally helpful, particularly when an air traffic control strike meant we had to spend an extra night in France. Our only reservation is that the hotel breakfast is, in our view, expensive for what you get. After the first morning, we ate at one of the cafes on the main square instead.
Sometimes a hotel experience just "clicks," making the stay so pleasant you hate to leave. That happened to us at the Grand Hotel de l'Opera. The staff were the largest part. Anatole and his colleagues parked and retrieved our car--a huge favor to Americans who find miniscule French parking places daunting. Luggage was brought to our room up a flight of stairs. I left a white charger cord on the bed that got caught in sheets that were being changed. The housekeeper went out of her way to find and return it right away. The reception staff gave advice, sold us stamps, and provided extra coffee. Speaking of which: There are espresso machines and bottled water in the rooms, and when we were there, coffee and tea with croissants were provided in the lobby early in the morning and late afternoon (I don't know whether this is permanent or an accommodation because of ceiling repair in the lobby). The rooms and lobby are traditional and plush. The beds are comfortable, the amenities in the bathroom are generously replenished, and the climate control in our room worked well. The furniture is a wee bit worn, but we didn't care about that, or the fact that the lobby was partially closed to fix a ceiling leak. We were so grateful for the friendliness, comfort and convenience of the hotel (everything you want to see or eat is less than 15 minutes' walk away) that we felt entirely at home.
Worthwhile hotel that breathes historic atmosphere but has all the modern amenities. Great location in central Toulouse, although do note it takes a while to drive out of the city (taxi?) if you're going somewhere.
- Steps from Place du Capitole
- Free WiFi in rooms and public areas
- Concierge services
Located in Toulouse City-Centre, Grand Hôtel de l'Opéra is next to Place du Capitole and Capitole de Toulouse. The 57 rooms at this 4-star hotel include sofa beds, minibars, and flat-screen TVs. Located in central Toulouse, the hotel is also near Museum of the Augustins and Basilique Saint-Sernin.
For your convenience, a buffet breakfast is served for a fee from 7 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
The 57 rooms are air-conditioned and have an array of amenities, including sofa beds, minibars, and safes. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding ensure a restful night. Phones and desks are also standard.
Guests of Grand Hôtel de l'Opéra enjoy a sauna, free WiFi in public areas, and 2 meeting rooms. Valet parking is available for EUR 26 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include conference space, a computer station, and express check-out.
Reviews from Trip Advisor
79.0% of guests recommend this hotelTotal of 740 reviews