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Hotel de la Cite Carcassonne - MGallery Collection

5.0 out of 5.0

Recent guest reviews

We found this hotel online and chose to stay due to its convenient and special location inside the citadel. While all went well at check-in, several things were disappointing due to the high price tag of the hotel. I called reception on the first evening to take up the front desk's offer to make dinner reservations at a nearby restaurant. Never received a call back, and instead my husband and I proactively decided to make our own reservations at a nearby restaurant. In addition, beware of their falsely representative promotions touting their spa. After calling the desk and inquiring about availability for a massage, I was smutly advised that all appointment slots from Tuesday-Thursday are fully booked at capacity. For a hotel which was once probably highly fashionable and luxurious in its hey-day, this was quite the unexpected disappointment. Finally, note that not all rooms are created equal at all. Due to our late check in (driving from Catalonia), we were placed in a room on the 1st floor (2nd to US standards) directly over a pedestrian street. Our bathtub had some mold on it. Not what I would expect from a five star hotel.

The building was put up in 1909, in the style of the House of Lords or St Pancras station in London, i.e. OTT fake Gothic - but very charming, and a good fit for the citadel of Carcassonne, with its mixture of medieval and later reconstruction. We upgraded to a suite, which was ridiculously beautiful, at the top of a tower. We had staggering views from 3 sides (turrets and misty countryside, think medieval romances or tapestries), together with a glorious bathroom, pleasant sitting room, and a bedroom with the biggest bed I think I've ever seen (my partner said that a trip over to my side of the bed felt like crossing the International Date Line). Breakfast was very good and varied. The hotel was a great base for exploring Occitania, and I recommend it unreservedly (or at least Suite 301 unless I get there first).

We stayed only one night as a treat. The hotel is beautiful and we slept well. We were happy that we could open the window overnight. Sadly the service was a bit sloppy, our room wasn't ready when we arrived and our phone number was taken so they could call us. No call ever came so after a couple of hours we wandered back and were told that it had been ready for over an hour. Also service in the garden area could be better. Had to search for someone to get a drink, the no one came back to ask if we wanted another.

Only stayed for a day, but loved this historic hotel, which was formerly the bishops palace. Lovely dining room and nice sleeping rooms, though you can get a little lost en route to your room. Good nights sleep - beds are Overall very nice service in an amazing setting!

The location is spectacular and our room was comfortable and clean. However I felt the service was only okay. For example the weather was beautiful in the afternoon we sat outside in the lovely garden to read and not once during 3 hours did someone ask us if we wanted anything. For sure we would have had a drink. We checked into our room our bags were brought up and there was no showing us around the features of our room despite a nice tip! While there was do much good about the hotel, it just missed the 5 *s I would have expected.

To celebrate my husband's 60th birthday 13 friends stayed in this magnificent hotel in the medieval citadel of Carcassonne. The chef prepared a sumptuous dinner for us with wine matched by the sommelier. We were seated at a beautiful large table in the restaurant, overlooking the citadel and the service was outstanding. I cannot thank the chef and staff enough for making this such a special night. Our room was spacious and quiet, overlooking the entrance to the Cathedral. The bed was the most comfortable hotel bed I have ever slept in. Our stay was too short!

Based on our observations, we made absolutely the right choice for Carcassonne--I can't imagine staying anywhere else in this interesting, albeit touristy, town. For starters, we used the coordinates provided by the hotel for the "greeting" location. Our GPS took us through some very narrow streets, but we ended up exactly in the right place. We opted for the private parking, which was worth every penny. A valet drove ahead of us to the parking lot inside the gates of a private home, and then whisked us and our luggage to the hotel, which is inside the pedestrian-only city walls. (The process was expertly reversed when we left.) We had booked a "Superior room" and requested a terrace with a view, and we were beyond delighted with the room. We had a large terrace with a view of the ramparts, walls and some towers. It was the same view as the very expensive suite next door. Just below us was the lovely outdoor dining area, where we had dinner both evenings since we were on a half board basis. Each evening we had an aperitif in the garden where they brought us snacks and some beautifully presented appetizers. Service was exquisite, and although we were not terribly impressed with the food on night 1, it was excellent the second night. (If I had it to do over, I might consider having dinner there one night, and trying one of the restaurants in town on another night). Breakfast was good, although in August be prepared for many families with small children in the buffet area. This was probably the most expensive option in Carcassonne but for us, worth every penny.

A special night booked in a special hotel. Beautiful authentic looking hotel and the restaurant was impeccable. However the room was small and very hot. The air conditioning wasn't working. When the windows were opened the noise from the street was phenomenal. At 5am street cleaners and the bin wagon sounded as though they were driving into the room as the street is very narrow and the room overhangs the street. The management were less than helpful saying that the air had cooled the previous week so they turned air conditioning off in whole hotel. The sun had been cracking the flags all day. No apology . No service such as that expected in such a fine hotel. Truly disappointing

One of a kind. Pricey for us even out of season but you can see where the money goes. Well appointed rooms. Bathtub was to die for. Great restaurant and my favorite space was The Library bar. Stayed a few nights in January and enjoyed the peace. Excellent service and quality of everything from linens to wines to coffee to cocktails. Warm staff; tolerated our Fiat 500 rental car even though they are more familiar with high season Porsches; Maseratis, etc.

The dreams come true here. As a member of Le Club Accor, we got the best possible treatment at the hotel with all the folks working there doing their best to make our stay memorable! From the guys driving us through the narrow street of the citadelle, receptionists who let us know by phone that our room is ready to the room service and wine expert, we just had a GREAT stay at the hotel. Big thanks goes to Edwige who was patient with my credit card provider and even scored us an Accor-member upgrade to the room 218 - their signature balcony room, where the memorable photo with red campbed and castle in the background is taken! Definitely one of the best dinners we had - on the terrace with a splendid view!

Place Auguste Pierre Pont Carcassonne Aude

Hotel highlights

  • Steps from Medieval City
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Carcassonne's Medieval City, Hotel de la Cite Carcassonne - MGallery Collection is next to Medieval City and Basilica of St. Nazaire and St. Celse. This 59-room, 5-star hotel has conveniences like a winery, an outdoor pool, and free in-room WiFi. It's in the historical district and also a short walk from Aude Gate and Carcassone Castle.


Dining

This hotel serves as home to a cocktail bar, along with a fine-dining restaurant that specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with breakfast, served for a fee from 7 AM to 10:30 AM.


Rooms

All of Hotel de la Cite Carcassonne - MGallery Collection's 59 rooms are individually decorated and have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and bathrobes, and beds are dressed in premium bedding. Free newspapers, free bottled water, and safes are also standard.


Property features

Guests staying at Hotel de la Cite Carcassonne - MGallery Collection enjoy access to a winery, an outdoor pool, and a spa tub. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 5 meeting rooms, and a conference center.

Room options

Superior Room, 1 King Bed, Garden View

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 1580 reviews