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Hotel de la Cité Carcassonne - MGallery Collection

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Photo gallery for Hotel de la Cité Carcassonne - MGallery Collection

A historic stone building with ivy-covered walls and a swimming pool area with red lounge chairs.
A hotel room with a large window, a bed, a desk with books, and a framed picture on the wall.
A dining area with tables set for breakfast, a chandelier, and a view through the open door.
A historic building with a stone facade, arched windows, and a sign reading "HOTEL DE LA CITE".
An outdoor dining area with tables set for guests, a castle in the background, and a hedge in the foreground.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪5 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Classic Room, 1 King Bed, City View

A classic hotel room with a large bed, a wooden side table, a chair, and a desk with a lamp.

Classic Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(33 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room overlooking the gardens and ramparts - a king-size bed

A hotel room with a bed, a desk, a chair, a television, and a view of the city through large windows.

Superior Room overlooking the gardens and ramparts - a king-size bed

9.4 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A neatly made bed with pillows, a bedside table with a lamp, a chair, and a small table with a potted plant.

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Double Bed, Balcony

A bedroom with a bed, a chair, a desk, a lamp, a window with curtains, and a framed picture on the wall.

Deluxe Suite, 1 Double Bed, Balcony

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Terrace, Garden View

A hotel room with a large bed, a chair, a small table, and a view of the outside.

Superior Room, 1 Queen Bed, Terrace, Garden View

  • Garden view
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds

A hotel room with a bed, a television, a desk, two chairs, and a window with curtains.

Family Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, and patterned curtains.

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Carcassonne

Located in City of Carcassonne, Hotel de la Cité Carcassonne - MGallery Collection is next to Historic Fortified City of Carcassonne and Basilica of St. Nazaire and St. Celse. This 59-room, 5-star hotel welcomes business and leisure travelers with a winery, a full-service spa, and a restaurant.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 miles
  • Basilica of St. Nazaire and St. Celse - 1 min walk - 0.0 miles
  • Aude Gate - 2 min walk - 0.1 miles
  • Narbonnaise Gate - 3 min walk - 0.2 miles
  • Château Comtal - 5 min walk - 0.3 miles

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 15 min drive

Restaurants

  • ‪Maison du Cassoulet - ‬4 min walk
  • ‪La Taverne du Chateau - ‬3 min walk
  • ‪Le Patio de la Cite - ‬4 min walk
  • ‪Restaurant La Barbacane - ‬1 min walk
  • ‪Le Trouvère - ‬3 min walk

About this property

Hotel de la Cité Carcassonne - MGallery Collection

At Hotel de la Cité Carcassonne - MGallery Collection, guests have access to a winery, a full-service spa, and a steam room. Valet parking is available for EUR 30 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a conference center.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and slippers, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Minibars, coffee makers, and safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a steam room and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 32 for adults and EUR 16 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Blbliothèque
  • La Barbacane 1 étoile

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Winery

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Built in 1909
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 30 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.73 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 32 for adults and EUR 16 for children
  • Uncovered valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 4 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.
Property Registration Number FR0F532662145

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from June to September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to made in advance for massage services, spa treatments, and private bath/onsen. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

Are free cancellation options available at Hotel de la Cité Carcassonne - MGallery Collection?

Hotel de la Cité Carcassonne - MGallery Collection provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel de la Cité Carcassonne - MGallery Collection?

As of Sep 9, 2026, prices found for a 1-night stay for 2 adults at Hotel de la Cité Carcassonne - MGallery Collection on Oct 8, 2026 start from $361, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel de la Cité Carcassonne - MGallery Collection?

This hotel is situated in City of Carcassonne, just steps from Historic Fortified City of Carcassonne and Aude Gate, and within a short walk of Narbonnaise Gate. You'll also find Château Comtal and Le Musée de la Torture de Carcassone less than a mile away.

Is there parking available at Hotel de la Cité Carcassonne - MGallery Collection?

Yes, uncovered valet parking is offered for EUR 30 per night with in/out privileges. Though parking is limited parking, an electric car charging station and wheelchair-accessible parking are also available.

Is there a spa at Hotel de la Cité Carcassonne - MGallery Collection?

There is a full-service spa available for guests to enjoy and services include prenatal massages, Swedish massages, Ayurvedic treatments, and aromatherapy.

Does Hotel de la Cité Carcassonne - MGallery Collection have luxury amenities?

Yes, guests can indulge in luxuries such as a seasonal outdoor pool, a restaurant, and a winery at this hotel.

Does Hotel de la Cité Carcassonne - MGallery Collection feature a casino at the property?

No, Hotel de la Cité Carcassonne - MGallery Collection doesn't have a casino.

Is there an indoor pool at Hotel de la Cité Carcassonne - MGallery Collection?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 8:00 PM and the seasonal pool is normally open from June until September.

Is Hotel de la Cité Carcassonne - MGallery Collection a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, a poolside bar, and a full-service spa.

Are there hot tubs at Hotel de la Cité Carcassonne - MGallery Collection?

No, but this hotel does have a steam room.

Does Hotel de la Cité Carcassonne - MGallery Collection have a restaurant that serves breakfast?

Yes, Hotel de la Cité Carcassonne - MGallery Collection serves buffet breakfast for a surcharge each morning at La Barbacane 1 étoile.

Does Hotel de la Cité Carcassonne - MGallery Collection allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel de la Cité Carcassonne - MGallery Collection for a fee of EUR 20 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Hotel de la Cité Carcassonne - MGallery Collection?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Hotel de la Cité Carcassonne - MGallery Collection?

The closest major airport to Hotel de la Cité Carcassonne - MGallery Collection is Carcassonne (CCF-Pays Cathare), which is 5.1 mi away (15 minutes by car). Another top airport is Castres (DCM-Mazamet), which is around 24.4 mi away.

Are there rooms with balconies at Hotel de la Cité Carcassonne - MGallery Collection?

No, there aren't any guestrooms at Hotel de la Cité Carcassonne - MGallery Collection that offer a balcony.

Does Hotel de la Cité Carcassonne - MGallery Collection host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel de la Cité Carcassonne - MGallery Collection.

Hotel de la Cité Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 724 out of 921 reviews
Rating 8 - Good. 131 out of 921 reviews
Rating 6 - Okay. 39 out of 921 reviews
Rating 4 - Poor. 17 out of 921 reviews
Rating 2 - Terrible. 10 out of 921 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and charming
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel Excellent staff
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and a delicious dinner!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. All the staff we interacted with were friendly and helpful. We were sad to leave and look forward to returning someday.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Alpita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay over and over. Magical
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and hotel. Absolutely worth staying there. Room 306
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was magical. It was like stepping back in time and living in fantasy world. Carcassonne was where Walt Disney got his inspiration for Sleeping Beauty when he stayed at the hotel in the early 1950’s. Great location. Very helpful staff and great breakfast.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Lilli Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and very atmospheric! Staff was wonderful! Rooms were lovely! A few issues for us were that that the tub is very deep which makes it difficult for older or short people to climb in. Although the hotel was beautiful the exits need to be better marked. If there was a fire it would be very difficult to exit the hotel safely.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very often you get to stay in a fabulous Hotel found within castle walls in a medieval city built some +800 years ago. An amazing experience for my daughter and I made all that more special due to five star service and extraordinary dining and amenities. Highly recommended.
Stayed 1 night in May 2026
Verified review

8/10 Good

Gina

Liked: Cleanliness, staff & service, amenities
The property is beautiful and is right in the old city. The room was good size and had a large bathroom. We had a lovely view of the hotel gardens. The pool area was especially nice. It was a little confusing for us to figure out exactly where to go to be transferred to the hotel. All the staff were very friendly,helpful and professional. Some of the carpets are showing their age and could us an upgrade. We would certainly stay there again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property within the wall. Garden view recommended. Dinner at hotel’s restaurant was 3+ hours- very good traditional French cuisine, so many couses. Skip lunch before.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities
A really good hotel - everything was fantastic
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Lisa

It was an amazing experience. The staffs were very friendly and helpful. This hotel is beautiful and surrounded with medieval arch
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Harsh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a short break!
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Many dining shopping options. Hôtel restaurant excellent. Hotel bar excellent. Staff excellent. Perfect 3 days. Well worth the money. Cannot say enough about the trip start to finish. Every person we encountered was top notch. Wonderful!!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Clean room spacious staff amenities breakfast
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
The room was clean spacious and the staff were fantastic
Stayed 4 nights in Oct 2025
Verified review

6/10 Okay

Tracy

Liked: Cleanliness
Very lovely location within the medieval city. Large room that probably could do with some refurbishment, as in other areas of the hotel. Staff were generally good but ordered a cab to the train station and the receptionist ordered it from the station to the hotel instead. If not for the cab driver making contact we would have missed our connecting train.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful hotel inside the city. Great bar, beautiful decor, great staff, big room.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities
We had a nice stay in this hotel, the location is perfect in the old city. However, the rooms and hotel are a bit dated and need renovations.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Even

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than fantastic!

One of the best places we ever have stayed!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent n every respect, loved the property and the experience of staying. Beautiful!
Stayed 3 nights in Sep 2025