- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
The Fairmont Royal York
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 119 reviews
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Recent guest reviews
This was our second time staying at the Royal York. The first time was about 20 years ago. It was spectacular then, it is even more spectacular now. We stayed in one of the newly renovated rooms which was both contemporary and comfortable. Every area of the hotel was well maintained and clean. The staff was outstanding and very accommodating. We even requested a room change for one with more of a view and the Front Desk did it without hesitation. The Concierge were spot on with their restaurant recommendations. The hotel’s location is perfect for getting anywhere quickly and easily. Transit and underground pedestrian concourses made it simple to get everywhere regardless of the weather. This is a hotel that I would recommend over and over again.
Long wait for check in. Be prepared to wait over one hour for room service. Rusty stains in the shower and poorly functioning elevators. : (
Incredible old railroad hotel perfectly located in Downtown Toronto. Very close to Air Canada Centre and across the street from Union Station. Excellent restaurants and night life nearby.
Great hotel would stay there again ,.....".....................
Staff was very well versed in customer service. Gym could be a little better for strength training.
We checked in here for the weekend and the staff were so nice and helpful. Rooms are a bit small but still very nice. Housekeeper and turn down service was great.
The good old Royal York, always there, always just right. Convenient to Union Station (right across the street), a short walk to shopping, restaurants, bars, etc. if you’re mobility impaired, you might want to ask in advance about accessibility – there are lots of stairs at all entrances.
Nothing at all to complain about – excellent room, excellent service. I’ll stay here again and again.
The hotel is located in the Toronto transportation center, the Union. There are direct train to Pearson airport and subways to everywhere. You could access the Union station via hotel's underground pathway which also could take you to underground shopping mall and food court. Best of the best!
Well staffed. Courteous employees. Clean rooms.Helpful assistants.
The hotel is beautiful, a jewel from the past. Bathrooms a small and in some rooms they need to be redone.
Great place to stay - only a block from the CN Tower. The hotel was beautiful and the staff were very accommodating.
The fairmount has a regal feel to it, in its design and decor. The staff wears old school uniforms, there's endless chandeliers, everything is detailed and covered in brass; it's almost like going back to the 20's, but that's a good thing because it doesn't feel dated. The staff was fantastic, very helpful in all aspects. The hotel has direct access to the underground right from the lobby which was nice and is across the street from the train station. The room was comfortable tho the beds were not (typical of most hotels) and the bathroom very small and cramped (my only real complaint). The cost is comparable to other hotels in the area and the location for us was great (a block from the hockey hall of fame and walking distance to the convention center and CN tower). It's different than most modern hotels and i think thats what added to the experience, my kids especially loved the nostalgic feel.
Right from the moment you enter the hotel, you are welcomed by the staff. I received a welcome text as well as a welcome on the tv. The rooms are very nice and clean. The only reason why I put a 4 instead of 5 is because the heat was cranked and took quite a while to cool down even with the window open. There isn't anything to complain about. Everything was awesome and I will definitely be looking to stay here on my next trip to Toronto. Thank you all for a wonderful experience
This hotel seems to be resting on it's former glories. The view outside of my room revealed posters laying on the roof, that according to the dates on the posters, had been there for over a month. The tub was less than clean with some mysterious black things all over the tub. While the website mentions self parking at a fair price, upon arrival, the valet told us, it's almost impossible to get into the self parking lot and that all of the local city lots were full due to the Raptors game. The only option was way over priced valet parking at $53 per day. The free WiFi is only available in the lobby, provided you can get a code from a staff member. If you want WiFi in your room, you will pay $16 per day.
As the hotel is across the street from the train station, it made travel from Montreal extremely easy and comfortable. Because we traveled in early December, the hotel was also decked in all its Christmas regalia. It was lovely.
Ok it was satisfactory, if you don't accept this comment then I will delete my survey
Beautiful! Friendly, up to date with history.Close to all near by attractions. Union Station across street, Pearson airport to Union Station! Staff friendly and helpful, from front desk to maid staff.
Good value for money. Well decorated rooms. Courteous staff.
Had to pay for internet. Was very disappointed in a room this expensive. Small room. Helpful staff and lots of good services like checking luggage at the bell desk.
Hotel highlights
- Walking distance to CN Tower and Hockey Hall of Fame
- Onsite dining
- Indoor pool
- Health club
Located in Financial District, The Fairmont Royal York is within a 10-minute walk of popular sights such as Hockey Hall of Fame and Air Canada Centre. This 1363-room, 4-star hotel welcomes guests with 6 restaurants, an indoor pool, and a health club. It's in central Toronto and also a short walk from CN Tower and Rogers Centre.
Dining
There are ample dining options with 6 onsite restaurants, including Epic, which specializes in international cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning off right with full breakfast served for a fee.
Rooms
All 1363 air-conditioned rooms feature minibars, coffee makers, and free newspapers. 42-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include video-game consoles, safes, and phones.
Property features
Dating back to 1929, The Fairmont Royal York features an indoor pool, a children's pool, and a health club. Valet parking is available for CAD 53 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this historic hotel include a spa tub, a sauna, and WiFi in public areas.
Guest reviews for The Fairmont Royal York
a welcome return
Everyone
This was our second time staying at the Royal York. The first time was about 20 years ago. It was spectacular then, it is even more spectacular now. We stayed in one of the newly renovated rooms which was both contemporary and comfortable. Every area of the hotel was well maintained and clean. The staff was outstanding and very accommodating. We even requested a room change for one with more of a view and the Front Desk did it without hesitation. The Concierge were spot on with their restaurant recommendations. The hotel’s location is perfect for getting anywhere quickly and easily. Transit and underground pedestrian concourses made it simple to get everywhere regardless of the weather. This is a hotel that I would recommend over and over again.
understaff and poorly maintained
Everyone
Long wait for check in. Be prepared to wait over one hour for room service. Rusty stains in the shower and poorly functioning elevators. : (
Review comment
- Meaghan, Guest Experience Specialist responded on Apr 4, 2018
Thank you for sharing your feedback. We are very sorry to learn of the challenges encountered; please allow us to express our sincerest apologies. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed by our management team. We invite you to contact the hotel directly so we may further investigate to ensure a similar situation is not repeated. We look forward to connecting with you.
beautiful hotel in downtown toronto location.
Everyone
Incredible old railroad hotel perfectly located in Downtown Toronto. Very close to Air Canada Centre and across the street from Union Station. Excellent restaurants and night life nearby.
Review comment
- Meaghan, Guest Experience Specialist responded on Mar 29, 2018
Thank you for the perfect score! We hope to welcome you back in the future!
Everyone
Great hotel would stay there again ,.....".....................
Review comment
- Meaghan, Guest Experience Specialist responded on Mar 28, 2018
Thank you for the perfect score! We delighted to know you enjoyed your stay. We look forward to seeing you again!
great hotel. great location
Everyone
Staff was very well versed in customer service. Gym could be a little better for strength training.
Review comment
- Meaghan, Guest Experience Specialist responded on Feb 20, 2018
Thank you for sharing your review Craig. We are delighted to know you enjoyed our convenient location and received excellent service from our Colleagues. We hope to welcome you back soon!
comfortable and convenient
Everyone
We checked in here for the weekend and the staff were so nice and helpful. Rooms are a bit small but still very nice. Housekeeper and turn down service was great.
Review comment
Guest Experience Specialist responded on Dec 28, 2017
Thank you kindly for sharing your review. We are delighted that you enjoyed warm and engaging service from our staff and hope to welcome you again in the near future.
nice to be right downtown
Everyone
The good old Royal York, always there, always just right. Convenient to Union Station (right across the street), a short walk to shopping, restaurants, bars, etc. if you’re mobility impaired, you might want to ask in advance about accessibility – there are lots of stairs at all entrances.
Review comment
Meaghan, Guest Experience Specialist responded on Oct 16, 2017
Thank you for sharing your five star review! We are delighted to learn your enjoyed our close proximity to Toronto's popular attractions. For accessibility concerns, we have an elevator available at our east entrance to bypass stairs to our lobby level and we look forward to exploring additional options through future building enhancements. As well we do have accessible rooms that we always suggest contacting our reservations team to book ahead of time to ensure every guest is comfortable during their stay. Thank you for sharing this feedback and we hope to welcome you again!
nice, old style place with modern amenities
Everyone
Nothing at all to complain about – excellent room, excellent service. I’ll stay here again and again.
Review comment
-Sincerely, Meaghan Cooper, Guest Experience Speci responded on Oct 11, 2017
Dear Jay, Thank you for the perfect rating! We are so happy to hear of the excellent service you received while staying with us. We can't wait to welcome you back again!
best hotel in toronto
Families
The hotel is located in the Toronto transportation center, the Union. There are direct train to Pearson airport and subways to everywhere. You could access the Union station via hotel's underground pathway which also could take you to underground shopping mall and food court. Best of the best!
Review comment
Broderick Horne - Guest Experience Manager responded on Sep 1, 2017
Dear Holly, thank you for your review. We are thrilled that you enjoyed your stay at our grand location! We hope to see you again soon. Best regards, Broderick Horne - Guest Experience Manager.
classic hotel centrally located.
Everyone
Well staffed. Courteous employees. Clean rooms.Helpful assistants.
Review comment
Broderick Horne - Guest Experience Manager responded on Sep 1, 2017
Dear Bill, thank you for your review. We are thrilled that you enjoyed your stay at our grand location! We hope to see you again soon. Best regards, Broderick Horne - Guest Experience Manager.
Thank you for sharing your review. We are delighted to know our Colleagues were helpful and accommodating, especially our concierge team for helping to pick out the perfect restaurant! We hope to welcome you back again soon!