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Gran Hotel Plaza Imperial

Property class: 3

Choose dates to view prices

Photo gallery for Gran Hotel Plaza Imperial

An indoor swimming pool with clear blue water, surrounded by orange structural beams and large windows.
A modern building with a large entrance, columns, and a staircase.
A lobby with a reception desk, seating area, and a staircase leading to an upper level.
A buffet setup with various food containers and a vase with flowers.
An outdoor patio area with tables and chairs, a covered seating area, and a building with large windows.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Km 57.5 Carr. Mexico-Toluca, Toluca, MEX, 52170
  • Place, Plaza Sendero Toluca
    ‪2 min drive‬
  • Place, Centro De Arte Y Cultura
    ‪3 min drive‬
  • Place, Galerias Toluca
    ‪4 min drive‬
  • Airport, Toluca, Estado de Mexico (TLC-Toluca Intl.)
    ‪17 min drive‬

Room options

View all photos for Executive Room with One King Bed or Two Double Beds

A hotel room with a bed, bedside lamps, a dresser, and a television.

Executive Room with One King Bed or Two Double Beds

  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (with Two Double Beds)

A hotel room with two beds, each with white linens and a brown throw blanket. There are two bedside tables with lamps, and a painting on the wall.

Standard Room (with Two Double Beds)

  • 301 sq ft
  • Sleeps 4
  • 2 Twin Beds

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About the neighborhood

Toluca

Located in Metepec, Gran Hotel Plaza Imperial is within a few miles (5 km) of sights such as Plaza Sendero Toluca and Centro De Arte Y Cultura. This 3-star hotel has 150 rooms and welcomes guests with a restaurant, an outdoor pool, and an indoor pool.

What's nearby

  • Plaza Sendero Toluca - 2 min drive - 1.9 miles
  • Centro De Arte Y Cultura - 3 min drive - 2.4 miles
  • Galerias Toluca - 4 min drive - 3.5 miles
  • Metropolitan Bicentennial Park - 7 min drive - 5.9 miles
  • Las Plazas Outlet Lerma - 8 min drive - 6.1 miles

Getting around

  • Metepec Station - 15 min walk
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Fisher's Toluca - ‬3 min walk
  • ‪Casa Fesule - ‬7 min walk
  • ‪La Tromperia Tollocan - ‬7 min walk
  • ‪Fonda Argentina - ‬8 min walk

About this property

Gran Hotel Plaza Imperial

Gran Hotel Plaza Imperial features an indoor pool, an outdoor pool, and a 24-hour gym. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and conference space.
Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are also standard.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 100 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Plaza Metepec

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 100 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-2:00 AM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 6:30 AM to 11 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Gran Hotel Imperial
Gran Hotel Plaza
Gran Hotel Plaza Imperial
Gran Hotel Plaza Imperial Toluca
Gran Plaza Imperial
Gran Plaza Imperial Toluca
Hotel Gran Plaza Imperial
Hotel Plaza Imperial
Plaza Imperial
Gran Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel
Gran Hotel Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel Toluca

Frequently asked questions

What's there to see around Gran Hotel Plaza Imperial?

This hotel is situated in Metepec, close to Plaza Sendero Toluca, Town Square Metepec, and Plaza Juarez. You'll also find Galerias Toluca and Galerias Metepec Shopping Center within a short drive.

Does Gran Hotel Plaza Imperial feature a casino on the premises?

No, Gran Hotel Plaza Imperial doesn't have a casino.

Is there an indoor pool at Gran Hotel Plaza Imperial?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have pool access between 6:30 AM and 11 PM.

Does Gran Hotel Plaza Imperial have a restaurant with a breakfast menu?

Yes, Gran Hotel Plaza Imperial serves buffet breakfast for a surcharge each morning at Plaza Metepec.

Does Gran Hotel Plaza Imperial allow pets to stay free of charge?

No, pets aren't allowed at Gran Hotel Plaza Imperial.

What is the closest airport to Gran Hotel Plaza Imperial?

The closest major airport to Gran Hotel Plaza Imperial is Toluca, Estado de Mexico (TLC-Toluca Intl.), which is 5.6 mi away (13 minutes by car).

Gran Hotel Plaza Imperial Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 105 out of 392 reviews
Rating 8 - Good. 152 out of 392 reviews
Rating 6 - Okay. 76 out of 392 reviews
Rating 4 - Poor. 40 out of 392 reviews
Rating 2 - Terrible. 19 out of 392 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor la alberca techada y a temperatura agradable para disfrutar con la familia. Solo el bufete si le falto.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy bien excepto el frío en los pasillos que cuando sales d ela alberca es cambio drástico de temperatura
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familia y negocios

Excelente lugar, como y muy buen servicio
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alberca, aun haciendo mucho frío en Toluca el área esta agradable climatizada para estar en traje de baño. Mi hijo se lo pasó ¡Súper!
Stayed 1 night in Oct 2019
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No contrates por internet o te transan

en general bien, el unico inconveniente es que en al hacer la reservacion en la pagina de Hoteles.com dice que incluye desayuno, pero al solicitar eldesayuno la persona de recepcion dijo que cuando se hace la reservacion por internet sea cual sea la aplicacion no inluye desayuna, el costo es de $150.00 por persona, lo tome por la comodidad de estar ya ahi y no tener que salir a buscar, no lo recomiendo, el jugo es agua saborizada, los guisados pocos y no de buen sabor, muy poca variedad, lo unico rescatable fue la atencion del 'ersonal del restaurante, por lo tanto no lo recomiendo y menos si haces las reservaciones por internet.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco retirado , del centro, y del lugar a donde tenia un evento
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente comida y atención

Excelente atención del personal desde la recepción hasta restaurante y limpieza de cuartos , la comida con un toque de cocina de provincia, delicioso, limpio, ingredientes naturales y frescos
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca está climatizada y muy agradable. El personal amable pero el restaurante muy limitado. El capitán de meseros se esforzó por conseguirnos café porque no había en el restaurante. Las camas muy limpias y cómodas.
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal amable, el hotel muy bonito sólo que se escuchaba el ruido de la habitación de al lado
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Bueno para lo que necesitaba

Le falta limpieza en las habitaciones
Stayed 1 night in Jun 2019
Verified review

4/10 Poor

Disliked: Staff & service, amenities
Sólo una entrada al hotel, no hay acceso a los cuartos, tiene estacionamiento pero no es independiente de otro que está ahí, la gente de recepción nada atenta
Stayed 1 night in Jun 2019
Verified review

4/10 Poor

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
No servían varios canales de la tele
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ............................................................................................
Stayed 3 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
La alberca está muy bien y la limpieza. Lo que no me gusto que no sirvió el aire acondicionado.
Stayed 8 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplen con lo que se muestra en imagenes. Todo bien en general
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

El hotel es bueno, el personal tiene una atención increíble, pero también es importante mencionar que el hotel está en remodelación, las almohadas estaban hechas bolas fue lo único que no me gusto
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nos gusto mucho la habitación muy amplia, limpia, la alberca templada fue lo mejor porque llevamos a nuestros hijos y pudieron nadar muy a gusto, los desayunos muy ricos, tuvimos solo un detalle a la llegada buscando la habitación ya la habíamos encontrado estábamos por abrir y se acerco un señor personal del hotel pregunta que habitación le dimos el numero nos dijo que era mas adelante y nosotros le dijimos que era esa y nos dijo que no que mas adelante y después ve el # de habitación y nos dice como si nosotros fuéramos los equivocados desde el principio " a ver es esta señor" pero de ahí todo muy bien
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Algunas personas del restaurant muy groseras. pero en general muy agradable
Stayed 3 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente,desde el recibimiento hasta el trato del personal
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Excelente opción de descanso
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Han mejorado mucho en el mantenimiento del hotel y sigue siendo un hotel familiar, comodo y a precio razonable. La albera templada es ideal para los niños. El personal es muy amable.
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
En general las instalaciones son viejas. Cuando llegue el baño estaba sucio, el techo esta sin pintar. Al bañarse se tapó porque el agua no se va, súper incómodo ojalá lo arreglen es el cuarto 402. El olor de cuarto era peculiar, viejo.
Stayed 1 night in Mar 2019
Verified review

2/10 Terrible

Disliked: Cleanliness
Muy sucio y el restaurate muy caro sercicio muy malo
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena y cómoda estancis

Muy bien el servicio y todo el personal muy amable.
Stayed 2 nights in Jan 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El gym Está en pésimas condiciones, la alberca muy bien, en general regular todo
Stayed 3 nights in Feb 2019