City Express Toluca2.5 out of 5.0
Recent guest reviews
as I write the review, I am here at this hotel for the 3rd time and the only reason I am here is because my entire team is staying here. there is nothing much good to talk about this hotel, firstly, while booking they said booking comes with a drop within 10 KMS and when I checked they said no, in the first place I never asked for it and they saying NO due to availability and all nonsense is utterly unprofessional. and being a business hotel, one would expect a good wifi connection, we have stopped going back to hotel after office just because we can't work there, even sending emails is a big challenge, speedtest.net shows a download speed of 0.2 MBPS and upload of 0.05 something. breakfast is same every single day, they won't even change from the orange juice too... business people, it is better to avoid this hotel, the next time I am in Toluca, I am sure I will NOT stay here.. I am currently staying at this hotel 3rd time this month, room no 323, let me see if something changes post this review.
Beautiful rooms, reservations from USA were Fantastic. Clean rooms, liked the shower colors, floor and carpet, all brand new. Room service was very needed at night. it was fine. Personal service excellent, breakfast included excellent and good very good choice of food. liked that you recycle. Transportation and transactions very smooth. Very clean. Thank you. We will come back again next year if we travel to Toluca. Thanks.
Clerks were very helpful. The room was neat. Basically everything was good but the internet service. I had problems to use it and because this was a business trip, the use of the internet is a critical, very important part of my business. I always need to be able to communicate and provide customers with very important information.
Very close to the airport, inside a mall that has everything and a good place to rest if you are in a short trip. Breakfast is ok but you have better choices if you walk to the mall. Rooms are small but very comfortable especially if you travel alone. Even has a gym were you can work out
We were 3 ppl and paid USD$80 which is a great deal with Wifi, an ample breakfast included, and parking included. Walking distance to the mall which has a supermarket nearby. Dont know if they have a free shuttle to the Toluca Airport since we drove. Be careful not to enter the mall, the entrance can be confusing. We had to ask for towels as the room was not fully equiped. They give a discount pass to go to the movies at the mall.
I went to Mexico for my brothers wedding. His fiance booked us rooms at the City Express in Toluca. The service was amazing! The hotel was very clean, spacious rooms, and everyone was very friendly. They have had staff that speak very good English. This was surprising because Toluca is not a tourist place. Every morning breakfast was served fresh and was very delicious and also had great healty options. They went out of their way to take us where we needed and to satisfy our needs. The location is great too, there is a shopping mall right next door with great restaurants, stores and a great salon. I will definitely return and stay there!
The hotel was mostly clean, staff was friendly, Wifi and breakfast were free...it was good enough for a short stay but the beds were very stiff and the pillows were paper thin...I think with some improvement on the sleep quality it would be great.
Como siempre, la estancia en este Hotel ha sido de mi total agrado, la total disposición que siempre muestra cada uno de los que trabajan ahí dejan a uno con total agradecimiento, espero sigan con esa limpieza y buen trato
se tiene problemas con el internet, las instalaciones están en mal estado, baños con hongo, repisas quebradas, poca luz en as habitaciones, la cortina del baño estaba rota, al pedir servicio a la habitación me exigieron el pago solamente en efectivo.
Prometieron enviarme mi factura a mi salida del hotel, la cual fue el 19 de abril del 2017. Hoy estamos a 23 de abril del 2017 y aun no la recibo. Agradeceré me la envíen lo más pronto posible. Mi RFC es MET1203015V6
City Express Toluca is located within a 15-minute drive of San Jose de Toluca Cathedral and Monument to Ignacio Zaragoza. This 141-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Near the airport, the hotel is also within a 15-minute drive of Modelo Museum of Science and Industry and Jose Maria Velasco Museum.
Free continental breakfast is served each morning from 7:30 AM to 10:30 AM. Savor a meal from the comfort of your room with room service.
The 141 rooms are air-conditioned and have desks. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet.
At City Express Toluca, guests have access to a fitness center, free WiFi in public areas, and a conference center. There's free parking, as well as a free shuttle from the hotel to the airport (available on request). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center and coffee/tea in a common area.
Reviews from Trip Advisor
40% of guests recommend this hotelTotal of 260 reviews