City Express Toluca2.5 out of 5.0
Recent guest reviews
as I write the review, I am here at this hotel for the 3rd time and the only reason I am here is because my entire team is staying here. there is nothing much good to talk about this hotel, firstly, while booking they said booking comes with a drop within 10 KMS and when I checked they said no, in the first place I never asked for it and they saying NO due to availability and all nonsense is utterly unprofessional. and being a business hotel, one would expect a good wifi connection, we have stopped going back to hotel after office just because we can't work there, even sending emails is a big challenge, speedtest.net shows a download speed of 0.2 MBPS and upload of 0.05 something. breakfast is same every single day, they won't even change from the orange juice too... business people, it is better to avoid this hotel, the next time I am in Toluca, I am sure I will NOT stay here.. I am currently staying at this hotel 3rd time this month, room no 323, let me see if something changes post this review.
Beautiful rooms, reservations from USA were Fantastic. Clean rooms, liked the shower colors, floor and carpet, all brand new. Room service was very needed at night. it was fine. Personal service excellent, breakfast included excellent and good very good choice of food. liked that you recycle. Transportation and transactions very smooth. Very clean. Thank you. We will come back again next year if we travel to Toluca. Thanks.
Clerks were very helpful. The room was neat. Basically everything was good but the internet service. I had problems to use it and because this was a business trip, the use of the internet is a critical, very important part of my business. I always need to be able to communicate and provide customers with very important information.
Very close to the airport, inside a mall that has everything and a good place to rest if you are in a short trip. Breakfast is ok but you have better choices if you walk to the mall. Rooms are small but very comfortable especially if you travel alone. Even has a gym were you can work out
We were 3 ppl and paid USD$80 which is a great deal with Wifi, an ample breakfast included, and parking included. Walking distance to the mall which has a supermarket nearby. Dont know if they have a free shuttle to the Toluca Airport since we drove. Be careful not to enter the mall, the entrance can be confusing. We had to ask for towels as the room was not fully equiped. They give a discount pass to go to the movies at the mall.
I went to Mexico for my brothers wedding. His fiance booked us rooms at the City Express in Toluca. The service was amazing! The hotel was very clean, spacious rooms, and everyone was very friendly. They have had staff that speak very good English. This was surprising because Toluca is not a tourist place. Every morning breakfast was served fresh and was very delicious and also had great healty options. They went out of their way to take us where we needed and to satisfy our needs. The location is great too, there is a shopping mall right next door with great restaurants, stores and a great salon. I will definitely return and stay there!
The hotel was mostly clean, staff was friendly, Wifi and breakfast were free...it was good enough for a short stay but the beds were very stiff and the pillows were paper thin...I think with some improvement on the sleep quality it would be great.
excelentes condiciones de las habitaciones y servicio , salvo una excepción el segundo dia la llave del cuarto se encontraba desprogramada lo cual tuve que dirigirme a recepción para su programación de la misma
Me hospedo frecuentemente en este hotel y siento que cada vez que voy empeora un poco o no sé si me doy cuenta de detalles que antes no veía. El servicio del personal es NORMAL, no se siente un servicio de atención agradable pero tampoco desagradable, como que cada quien cumple con lo que debe y listo. Mi "queja" sería el mantenimiento del hotel, de entrada el olor que ponen ambientando el lobby y pasillos (en especial estos) es horrible, parece de baño público de terminal. En las mañanas se llena el hotel del olor a cocina, no es muy agradable. La limpieza es correcta. Esta última ocasión sufrimos con la regadera, está mal nivelado el piso y el agua se estanca e incluso se sale del área. El día de nuestra salida, recogieron las toallas que por supuesto estaban empapadas porque con ellas tuvimos que secar el piso y jamás nos llevaron otras, tuvimos que solicitarlas. De entrada no supe porque entraron a la habitación si no habíamos hecho aun el check out. Saludos.
No es posible que no calculen cuanta gente se hospeda para que al dia siguiente no haya café en el desayuno. La persona de la cocina, dijo que "se había acabado". Se le dijo que uno paga por un buen servicio y respondió a los reclamos que "el desayuno es gratis" como si con ello quisiera que pasáramos por alto este detalle. Pequeño, sí, pero para algunos es importante amanecer con un buen café. Pero el desayuno NO ES GRATIS. Está incluido en el precio, que es diferente. Mala atención, malas respuestas y poca disposición de resolverlo. Poco después descubrí que las salas de negocios estaban ocupándose, lo que me lleva a sospechar que más bien se reservaron el café para el servcio de coffee break. Mal calculo de huéspedes de todos modos. Decepcionado por esta vez.
City Express Toluca is located within a 15-minute drive of Galerias Toluca and San Jose de Toluca Cathedral. This 141-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Near the airport, the hotel is also within a 15-minute drive of Monument to Ignacio Zaragoza and Modelo Museum of Science and Industry.
Free continental breakfast is served each morning from 7:30 AM to 10:30 AM. Savor a meal from the comfort of your room with room service.
The 141 rooms are air-conditioned and have desks. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet.
At City Express Toluca, guests have access to a fitness center, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center and coffee/tea in a common area.
Reviews from Trip Advisor
40% of guests recommend this hotelTotal of 271 reviews