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Best Western Toluca

3.0 star property

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Photo gallery for Best Western Toluca

Lobby
Lobby
Lunch and dinner served, Mexican cuisine
Front of property
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services

Explore the area

View in a map
Vialidad Adolfo Lopez Mateos No. 406, Zinacantepec, MEX, 51355
  • Place, Cyberbox
    ‪15 min walk‬
  • Place, Nemesio Díez Stadium
    ‪14 min drive‬
  • Place, The Cosmovitral
    ‪17 min drive‬
  • Airport, Toluca, Estado de Mexico (TLC-Toluca Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Hairdryer, Coffee Maker, Alarm Clock, Cable Tv, Telephone

  • Sleeps 2

Suite-1 King Bed, Hairdryer, Coffee Maker, Telephone, Cable Tv, Work Desk, Safe

  • Sleeps 2

2 Double Beds, Non-Smoking, Hairdryer, Coffee Maker, Alarm Clock, Cable Tv, Telephone

  • Sleeps 4

Room With Two Double Beds

  • Sleeps 4

Room With Two Double Beds

  • Sleeps 4

Standard King Room-Non-Smoking

  • Sleeps 2

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Lobby

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About the neighborhood

Zinacantepec

Located within a mile (2 km) of Cyberbox, Best Western Toluca is within 3 miles (5 km) of Monterrey Institute of Technology and Higher Education. This 37-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Cyberbox - 15 min walk - 0.8 miles
  • Autonomous University of Mexico State - 11 min drive - 3.5 miles
  • Nemesio Díez Stadium - 14 min drive - 4.7 miles
  • The Cosmovitral - 17 min drive - 6.8 miles
  • Galerias Metepec Shopping Center - 21 min drive - 10.3 miles

Getting around

  • Zinacantepec Station - 8 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 38 min drive

Restaurants

  • ‪Mariscos "Los Delfines - ‬12 min walk
  • ‪El Dorado - ‬3 min walk
  • ‪La Tradición - ‬6 min walk
  • ‪La Calle De Los Mariscos - ‬11 min walk
  • ‪Marisquería Toño - ‬14 min walk

About this property

Best Western Toluca

Best Western Toluca features a gym, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with an area shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and laundry facilities.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
Recreational amenities at the hotel include a fitness center.

Similar properties

Exterior
Best Western Plus Metepec & Suites
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
7.0 out of 10, Good, 582 reviews
$63 nightly
The price is $76
Feb 26 - Feb 27
Total with taxes and fees
Best Western Plus Metepec & Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 10 km
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Los Arcos

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free, per registered adult, when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM—-midnight
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Hotel Toluca
Best Western Toluca
Best Western Toluca Hotel Zinacantepec
Best Western Toluca Zinacantepec
Best Toluca Zinacantepec
Best Western Toluca Hotel
Best Western Toluca Zinacantepec
Best Western Toluca Hotel Zinacantepec

Frequently asked questions

What can I see within easy reach of Best Western Toluca?

This hotel is located in Zinacantepec within a short 17-minute walk of Cyberbox. You'll also find Nemesio Díez Stadium and Mexiquense Cultural Center within a short drive.

Is parking available on site at Best Western Toluca?

Yes, self parking is offered for free at the hotel.

Does Best Western Toluca feature a casino at the property?

No, Best Western Toluca doesn't have a casino.

Will I find an indoor pool at Best Western Toluca?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Best Western Toluca?

Couples staying at this hotel will appreciate amenities like a bar plus some guestrooms include minibars and courtyard views.

Are there hot tubs at Best Western Toluca?

No, there isn't a spa tub at this hotel.

Does Best Western Toluca feature a restaurant that includes a breakfast menu?

Yes, Best Western Toluca serves free breakfast at Los Arcos.

Does Best Western Toluca allow pets to stay free of charge?

No, pets and service animals aren't allowed at Best Western Toluca.

Does Best Western Toluca have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Best Western Toluca?

The closest major airport to Best Western Toluca is Toluca, Estado de Mexico (TLC-Toluca Intl.), which is 16.5 mi away (38 minutes by car).

Are there rooms with balconies that I can book at Best Western Toluca?

Yes, some guestrooms at Best Western Toluca offer a balcony and may feature courtyard views.

Best Western Toluca Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 104 out of 292 reviews
Rating 8 - Good. 79 out of 292 reviews
Rating 6 - Okay. 60 out of 292 reviews
Rating 4 - Poor. 21 out of 292 reviews
Rating 2 - Terrible. 28 out of 292 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

roberto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was. Beautiful
Stayed 1 night in Nov 2025

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

John, La Porte

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The property was very nice. However we had problems with the security box and to change rooms Then in the other room there was no hot water and there was no hot water. The employees were very kind and every thing was very clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I did not expect was restaurant dining not available and the bar being closed as well. Aside from this it was a pretty good place to stay at a comfortable price.
Stayed 2 nights in Oct 2024

8/10 Good

Orlando

Liked: Staff & service, property conditions & facilities
They should install a vending machine
Stayed 3 nights in Sep 2024

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Totally enjoyed our stay and we will be back.
Stayed 3 nights in Jul 2024

8/10 Good

Juan Carlos, Los Ángeles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel but need up keeping in the room
Stayed 5 nights in Jun 2024

4/10 Poor

Norma

Business traveler
Disliked: Property conditions & facilities, room comfort

Hotel needs some upgrades.

The room was dated. Bed was very hard and uncomfortable. The pillows were hard. No AC. The hot water took too long. The towels were very hard and smelled. The only great thing was the breakfast. The ladies there were awesome. The reception staff were very friendly. We had the street view and at night it was so noisy
Stayed 3 nights in May 2024

6/10 Okay

Montserrat

Business traveler
The breakfast was outstanding; it is not the usual breakfast included at these hotels, but much better and varied. In addition, the servers were amazing. As I stated, the property is average; some things may need some improvement, such as the mattresses and towels.
Stayed 2 nights in Nov 2023

6/10 Okay

Juan Carlos, Los Ángeles

Traveled with family
Disliked: Amenities, property conditions & facilities
That’s no one to help you with the bags no elevator no room service because there no the restaurant so more things
Stayed 3 nights in Aug 2023

10/10 Excellent

Francisco, Vero Beach

Traveled with family
Liked: Cleanliness, staff & service
Location convenient they nees a little Too. Up. Old and short bathroom .

10/10 Excellent

Veronica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place and clean
Stayed 6 nights in Oct 2022

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great place to stay that is easy to get taxis and good dining close by. Staff are great and very helpful. Rooms very clean and comfortable.
Stayed 2 nights in Oct 2020

4/10 Poor

Hilda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

FAUSTO EMRIQUE

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Ruido por la noche

Fue buena, pero se escucha ruido e la avenida toda la noche
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Carlos David

Liked: Cleanliness, staff & service, property conditions & facilities

Good place to stay

In my case my stay was good. The only exception I would say is the lack of an air conditioner, other than that everything is good.
Stayed 2 nights in Jun 2018

8/10 Good

Josue Issac

Liked: Cleanliness, staff & service, room comfort

Kind and helpful Staff!

Staff was really kind and helpful. We checked in past 2 am, and it was pretty easy. We booked 2 double rooms for 5 people for one night in a business trip, but their beds are twin, so smaller than we expected. We kindly ask if they have a room with bigger beds since we were three in one. They offered us an extra room with extra towels, so that was really helpful and made our stay better! Breakfast was fine. A buffet with the things you usually have for breakfast. So no complains. Parking was really convenient. Local area is fine since there are gas stations really close and the highway to continue the trip. Gym was almost inexistent since the equipment is not working. Showers are short, so they dont' work for tall people. But other than that it was fine, Thank you!
Stayed 1 night in May 2018

2/10 Terrible

luis, chihuahua

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Bad hotel

I don't know how can be a Best Western... It was a bad experience. First of all, they didn't want to accept my reservation as I paid in Expedia, after a long discussion with the lady in the front desk, she gave me the room what I paid for. The hotel has no elevator, amazing because is a building with 3 floors. The rooms are very old. The 2 things that shocked me the most: the rooms hadn't no towels and the no rooms with no heater or air is unthinkable in a city as Toluca. Other things: the phone in the bed room doesn't work, internet access doesn't work properly. The only thing that I enjoy was the continental breakfast, very good...

4/10 Poor

Yovani

Disliked: Cleanliness, property conditions & facilities, room comfort

Don't stay here!!

No hot water!! Dirty shower towels. And the pillow had hair from the previous guest. Beds are really really hard. The hotel faces one really busy street so all day you can hear the sound of cars , trucks and motorcycles . On the good side front desk and staff are really friendly.

6/10 Okay

Armando

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Bernardo

Stayed 1 night in Nov 2025

6/10 Okay

Miguel

Traveled with family
Disliked: Amenities
El lugar está de medio pelo. El servicio, la cama y demás instalaciones bastante regular. Lo bueno fue el desayuno.
Stayed 1 night in Nov 2025