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Best Western Toluca

3.0 out of 5.0

Recent guest reviews

I stayed in this hotel for three nights on a business trip. As I arrived I was told they could not find my company prenotation so I was given a dirty, cold room just above a garage, where I spent my first night. The day after I was moved to the actual room (they found the prenotation finally), which was a bit cleaner (don't want to talk about the towels), but still cold and where a loud noise was coming from the bathroom during the night. A the reception the girls were nice but none of them was speaking English, which is absurd in a hotel. When I left I asked a receipt and I was told they would have sent me via email, well after two weeks I'm still waiting. I will never go in a Best Western Hotel again in my life, I promise.

La atención del personal es buena, sin embargo las instalaciones del hotel dejan mucho que desear, el baño lo peor, muy bajo el techo, el agua se sale por todos lados y el piso es resbaloso, recomiendo hospedarse en otro hotel.

Se ve muy antiguo el hotel, no tiene elevador, el restaurante es muy chico y mi habitación no tenia telefono, el internet tampoco era bueno. El staff es super buena onda y amable. No es un hotel de lujo pero es cómodo, está en una avenida con varios comercios importantes, hay una la comer, little cesars, y algunos bancos. Un solo camion te lleva hasta el centro.

Sin mayores pretenciones el hotel es bastante cómodo y limpio. Tiene buen estacionamiento y la tarifa es adecuada e incluye el desayuno. Si vas por la zona de Zamarrero, realmente es la única opción cercana y esta bastanbte bien. Ojo porque cierran temprano el bar y el restaurante.

Aunque los empleados se esfuerzan por dar un buen servicio la administración parece ser pésima, "que no hay sistema por eso nos dieron una habitación ocupada" "se quemaron las bombas de agua por eso no hay agua" etc... sino fuera por el personal diría que es pésimo hotel.

Es bueno pero si dejo mucho que desear, el baño sin cortina de baño, la pedí que no tenían, la taza de baño tenia basura adentro (ceniza y cabello, nada grotesco aclaro) , eso si EL PERSONAL MUY AMABLE SIEMPRE!! Y me ayudaron mucho!!

Me agradaron las habitaciones y si te hospedas procura que sea en las de en frente, ya que son las que tienen balcón. No pude conocer mucho el hotel pero lo poco que llegue a ver me agrado. El problema fue que si deseas una habitación con una sola cama el costo de la misma aumenta bastante y eso resulta algo exagerado.

Mejorar mucho en los servicios e instalaciones la cadena best western es una buena cadena de hotels ojala pronto que utilice hoteles de la cadena cambie mi opinion gracias por la oportunidad de hacer mencio de mis opiniones particulares saludos

O hotel é bem antigo, não possui boa estrutura. Os quartos são velhos, abafados, com cheiro forte devido ao carpete, falta de luminosidade, entrada de ar. A internet Wifi é bem fraca. O Restaurante não possui refeições, apenas lanches. O café da manhã é bem fraco.

Su comida buena y buen sazon el hotel esta ubicado a la entrada de Zinacantepec muy cerca de Valle de Bravo y a pocos kilómetros para asistir al Estadio Nemesio Diez con menos trafico que en Paseo tollocan para asistir a los partidos de Fut Bol

Vialidad Adolfo Lopez Mateos No. 406 Toluca MEX

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Best Western Toluca places you within a 10-minute drive of Autonomous University of Mexico State and San Jose de Toluca Cathedral. This 3-star hotel has 37 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking. Mexiquense Cultural Center and Monterrey Institute of Technology and Higher Education are also nearby.


Dining

Free full breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

Best Western Toluca's 37 rooms provide free local calls, safes, and ironing boards. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also included.


Property features

At Best Western Toluca, guests have access to a fitness center, free WiFi in public areas, and conference space. There's free parking, as well as an airport shuttle for a fee (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center, laundry facilities, and a gift shop.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

45% of guests recommend this hotel

Total of 20 reviews