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The Westin Tokyo

5.0 out of 5.0

Recent guest reviews

The hotel.is top notch one, the services is also excellent, the restaurant is also good.

This hotel is located a little south of Shibuya-ku. The atmosphere is elegant, pristine and inviting - with a lot of european decor. The spa is to recommend highly for hours to relax and rejuvenate. Just opposite of this hotel are many shops in a upscale shopping mal and many conference halls. The hotel itself has outstanding meeting spaces.

HAVE STAYED AT THIS HOTEL FOR ABOUT 7 YEARS. SURPRISED WHEN, AT CHECKIN, I AM INFORMED THAT THAT NON-SMOKING KING SIZE BEDS ARE NOT AVAILABLE. I MUST ACCEPT A TWO BED ROOM. WHY? WAS I NOT INFORMED THAT A KING SIZE BED WOULD BE RESERVED FOR US? THAT LOUSED UP OUR LAST LEG ON THE TRIP. CALL ROOM SERVICE FOR DELIVERY OF BAGUETTE BREAD, TO HAVE WITH MY COFFEE.. WAS INFORMED EACH PIECE WOULD COST 350. I SAID NO, SHE RESPONDED BY HAVING ME RECEIVE A 3 PIECE BASKET FOR 900. NEXT DAY IS ASKED FOR BAGUETTE, AGAIN. THIS TIME IT WAS 3,500 FOR A BASKET. I FLIPPED AND ASKED HER TO REVIEW MY ORDER FROM THE PRIOR DAY AND EXPLAIN WHY THE DIFFERENCE. THEY GAVE ME THE SAME DEAL AS THE DAY BEFORE. WHY DON'T THEY KNOW THEIR PRICES? WHY DO THEY HNEED TO ASK SOME MYSTERIOUS PERSON FOR PRICING? UNRELIABLE

The hotel is strategically located in the heart of the city and very close to train station and shopping area. The hotel is really classy and rooms are very comfortable. The only downside is there is no free wifi on rooms considering most major hotels offers this service..all in all our stay was amazing and will definitely recommend and go back on our next trip to tokyo.

Wow. Just wow. The Westin Tokyo is hands down the nicest hotel I have ever stayed in. It's right by a train station, so affordable access to Tokyo is very easy. The route to the station is lined with some really nice shops, including an absolutely AMAZING bakery. There are many restaurants in the hotel, but we didn't try them because they are very expensive. The staff were incredibly nice, and the room was immaculately clean. The king-sized bed was definitely worth it.

This is my 2 business visit to Westin Tokyo. I will definitely stay here again! The staff is completely welcoming and it makes you feel at home when people actually recognize you! My one complaint is that there is an exorbitant charge for internet. There isn't ONE hotel that I stay in...NYC, Paris and Milan that doesn't provide free internet. I feel because this is primarily a hotel for business traveler and large corporations, putting internet charges on a bill for these guys means nothing. For the small business traveler it adds up. The restaurant prices are very high as well. There seem to be complimentary breakfast or meal tickets for some but no one will clearly explain who gets what. There is a hierarchy here for benefits that remains a mystery unless you are in tune with what to ask for. This might be a Starwood thing but a clear explanation of benefits would be nice. The smaller hotels provide a small breakfast which is a nice perk. For the frequent traveler...something small would be nice. There is a bit of inflexibility on issue that other hotels overlook but the Japanese are very precise and the rules are the rules! One must respect the tradition. I hope this provides some useful information and will actually get put to good use. Thanking for offering the discount. How do I use it in the future? julien heart

Beautiful property with exceptional customer service, however, the non-smoking room requested reeked of smoke and got increasingly worse in the late evening as we were trying to sleep. Don't know if it was coming from the vents, or next door, but it was enough to burn your eyes and keep you from a restful nights sleep. If you can't stand smoke you must change room as soon as you check in (very evident). When we alerted the front desk of our displeasure, the answer was, "Japanese people like to smoke". If you don't mind walking far(10-15 min.) to the train station, appreciate a spacious, clean and well appointed hotel, then the Westin is for you.

The hotel was immaculate and very easy for a tired and totally non-Japanese speaking business traveler. Had a great snack and a drink at the bar on top of the hotel, as well. Beautiful neighborhood for a walk is just through the front doors.

This is a beautiful and comfortable hotel. The staff was very helpful and polite. They helped exchange currency, gave directions and provided maps and were very kind. My room was clean and elegant. It had both a shower and tub. The location is pleasant 1/2 mile walk to Ebisu subway station, and from there you can get anywhere. I will stay here again.

This is a very nice Westin Hotel near Ebisu Garden Shopping area. I would recommend it to anyone. It is about a 8-10 minute walk from the hotel to the Ebisu train station (JR Yamanote Line), much of the walk is through a covered skywalk with moving walkways. The rooms were spacious, considering it was Tokyo. We had a room with 2 queen beds. The housekeeping was excellent. We were near the elevator and did get woken up every night, so if that is a concern, I would ask to have a room further away from elevator bank. The front desk was absolutely wonderful. My son had a medical emergency while we were there and they could not have been more helpful and supportive. I especially would like to say how great the manager, Jun Shigeta was. Most of the staff at the concierge were not that helpful. For example, they couldn't even find out what the Tokyo Metropolitan Building hours were one day. Mostly, they provided maps to places and told me how to get there, but as far as making arrangements for me or providing suggestions, they didn't seem very motivated. This was a dissapointment. We had planned on going to Kyoto and had a full itinerary planned. Due to the medical problem with my son, we had to stay in Tokyo -- so, I could have used the help. We ate at the buffet restaurant several times. The food was fine, there were plenty of delicious options. Service was not fabulous, but it was a buffet, so didn't expect too much there. Nearby Ebisu Gardens has plenty of eating options too, in addition to shopping.

1-4-1 Mita, Meguro-ku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tokyo Metropolitan Teien Art Museum
  • Onsite dining
  • Spa
  • 24-hour fitness center

Located in Meguro within a short walk of Tokyo Metropolitan Teien Art Museum, The Westin Tokyo is within 2 miles (3 km) of other popular sights such as Nezu Art Museum. This 438-room, 5-star hotel welcomes guests with 5 restaurants, a full-service spa, and a 24-hour fitness center. Located centrally in Tokyo, it's also close to Tokyo Tower and Meiji Jingu Shrine.


Dining

There are multiple options for onsite dining with 5 restaurants, including Ryutenmon, which specializes in Chinese cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

The Westin Tokyo's 438 air-conditioned rooms provide refrigerators, minibars, and coffee makers. 26-inch LCD TVs come with digital channels and DVD players. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, free toiletries, and bidets. Other standard amenities include free bottled water, laptop-compatible safes, and phones.


Property features

Guests staying at The Westin Tokyo enjoy access to a full-service spa, a 24-hour fitness center, and WiFi in public areas. Parking is available for JPY 3000.00 per night (JPY 4000.00 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include conference space, express check-out, and a garden.

Room options

Executive Twin, Non Smoking

Full 2 | Sleeps 3

Deluxe Twin, Non Smoking

Twin 2 | Sleeps 3

Executive King, Non Smoking

King 1 | Sleeps 2

Deluxe King, Non Smoking

King 1 | Sleeps 2

Guest reviews for The Westin Tokyo

Everyone (2) Couples (2) Business (3) Family (2) Friends (1)
5

gonzalezhp

Everyone

The hotel.is top notch one, the services is also excellent, the restaurant is also good.

By , from Canada on Oct 28, 2017

5

excellency and elegance

Everyone

This hotel is located a little south of Shibuya-ku. The atmosphere is elegant, pristine and inviting - with a lot of european decor. The spa is to recommend highly for hours to relax and rejuvenate. Just opposite of this hotel are many shops in a upscale shopping mal and many conference halls. The hotel itself has outstanding meeting spaces.

By on Oct 30, 2016

3

what happened to honor?

Couples

HAVE STAYED AT THIS HOTEL FOR ABOUT 7 YEARS. SURPRISED WHEN, AT CHECKIN, I AM INFORMED THAT THAT NON-SMOKING KING SIZE BEDS ARE NOT AVAILABLE. I MUST ACCEPT A TWO BED ROOM. WHY? WAS I NOT INFORMED THAT A KING SIZE BED WOULD BE RESERVED FOR US? THAT LOUSED UP OUR LAST LEG ON THE TRIP. CALL ROOM SERVICE FOR DELIVERY OF BAGUETTE BREAD, TO HAVE WITH MY COFFEE.. WAS INFORMED EACH PIECE WOULD COST 350. I SAID NO, SHE RESPONDED BY HAVING ME RECEIVE A 3 PIECE BASKET FOR 900. NEXT DAY IS ASKED FOR BAGUETTE, AGAIN. THIS TIME IT WAS 3,500 FOR A BASKET. I FLIPPED AND ASKED HER TO REVIEW MY ORDER FROM THE PRIOR DAY AND EXPLAIN WHY THE DIFFERENCE. THEY GAVE ME THE SAME DEAL AS THE DAY BEFORE. WHY DON'T THEY KNOW THEIR PRICES? WHY DO THEY HNEED TO ASK SOME MYSTERIOUS PERSON FOR PRICING? UNRELIABLE

By on Oct 1, 2015

5

awesome stay

Families

The hotel is strategically located in the heart of the city and very close to train station and shopping area. The hotel is really classy and rooms are very comfortable. The only downside is there is no free wifi on rooms considering most major hotels offers this service..all in all our stay was amazing and will definitely recommend and go back on our next trip to tokyo.

By on Apr 6, 2015

5

nicest hotel i have ever stayed in

Couples

Wow. Just wow. The Westin Tokyo is hands down the nicest hotel I have ever stayed in. It's right by a train station, so affordable access to Tokyo is very easy. The route to the station is lined with some really nice shops, including an absolutely AMAZING bakery. There are many restaurants in the hotel, but we didn't try them because they are very expensive. The staff were incredibly nice, and the room was immaculately clean. The king-sized bed was definitely worth it.

By on Oct 15, 2013

4

great for business travel

BusinessTravelers

This is my 2 business visit to Westin Tokyo. I will definitely stay here again! The staff is completely welcoming and it makes you feel at home when people actually recognize you! My one complaint is that there is an exorbitant charge for internet. There isn't ONE hotel that I stay in...NYC, Paris and Milan that doesn't provide free internet. I feel because this is primarily a hotel for business traveler and large corporations, putting internet charges on a bill for these guys means nothing. For the small business traveler it adds up. The restaurant prices are very high as well. There seem to be complimentary breakfast or meal tickets for some but no one will clearly explain who gets what. There is a hierarchy here for benefits that remains a mystery unless you are in tune with what to ask for. This might be a Starwood thing but a clear explanation of benefits would be nice. The smaller hotels provide a small breakfast which is a nice perk. For the frequent traveler...something small would be nice. There is a bit of inflexibility on issue that other hotels overlook but the Japanese are very precise and the rules are the rules! One must respect the tradition. I hope this provides some useful information and will actually get put to good use. Thanking for offering the discount. How do I use it in the future? julien heart

By on Apr 5, 2013

4

beautiful property, but.....

GetawayWithFriends

Beautiful property with exceptional customer service, however, the non-smoking room requested reeked of smoke and got increasingly worse in the late evening as we were trying to sleep. Don't know if it was coming from the vents, or next door, but it was enough to burn your eyes and keep you from a restful nights sleep. If you can't stand smoke you must change room as soon as you check in (very evident). When we alerted the front desk of our displeasure, the answer was, "Japanese people like to smoke". If you don't mind walking far(10-15 min.) to the train station, appreciate a spacious, clean and well appointed hotel, then the Westin is for you.

By on Jan 24, 2011

5

westin tokyo great experience

BusinessTravelers

The hotel was immaculate and very easy for a tired and totally non-Japanese speaking business traveler. Had a great snack and a drink at the bar on top of the hotel, as well. Beautiful neighborhood for a walk is just through the front doors.

By on Dec 15, 2010

5

the westin tokyo-classy and comfortable

BusinessTravelers

This is a beautiful and comfortable hotel. The staff was very helpful and polite. They helped exchange currency, gave directions and provided maps and were very kind. My room was clean and elegant. It had both a shower and tub. The location is pleasant 1/2 mile walk to Ebisu subway station, and from there you can get anywhere. I will stay here again.

By on Dec 12, 2010

4

a fine hotel

Families

This is a very nice Westin Hotel near Ebisu Garden Shopping area. I would recommend it to anyone. It is about a 8-10 minute walk from the hotel to the Ebisu train station (JR Yamanote Line), much of the walk is through a covered skywalk with moving walkways. The rooms were spacious, considering it was Tokyo. We had a room with 2 queen beds. The housekeeping was excellent. We were near the elevator and did get woken up every night, so if that is a concern, I would ask to have a room further away from elevator bank. The front desk was absolutely wonderful. My son had a medical emergency while we were there and they could not have been more helpful and supportive. I especially would like to say how great the manager, Jun Shigeta was. Most of the staff at the concierge were not that helpful. For example, they couldn't even find out what the Tokyo Metropolitan Building hours were one day. Mostly, they provided maps to places and told me how to get there, but as far as making arrangements for me or providing suggestions, they didn't seem very motivated. This was a dissapointment. We had planned on going to Kyoto and had a full itinerary planned. Due to the medical problem with my son, we had to stay in Tokyo -- so, I could have used the help. We ate at the buffet restaurant several times. The food was fine, there were plenty of delicious options. Service was not fabulous, but it was a buffet, so didn't expect too much there. Nearby Ebisu Gardens has plenty of eating options too, in addition to shopping.

By on Apr 28, 2010