The Westin Tokyo5.0 out of 5.0
Recent guest reviews
We checked in to the Westin Tokyo after originally staying at the Cerulean Tower in Shibuya. We left Cerulean after finding out it was not family friendly at all, and faced extremely horrendous customer service. We were looking for another nice hotel option that would give true 5 star service while still being in a great location. The Westin in Ebisu delivered. I was traveling with my wife and 11 month old baby, and this hotel catered towards families. They offered nice large rooms, baby cribs, along with high chairs at the breakfast buffet. They were so warm and welcoming and had no problems with us bringing our babies to the restaurants, both lobby buffet along to the wonderful Teppanyaki restaurant upstairs.This might seem like standard service, since it basically is at every other SPG property I've stayed at, but after coming from the Cerulean where they didn't allow babies even at the breakfast buffet, the way Westin treated us, we felt right at home & really appreciated this even more. The hotel property itself is beautiful. Has a very nice comfortable lobby, and the restaurants were great. Their breakfast buffet was probably the best hotel breakfast buffet I've eaten at. The hotel design/decor had a nice classic European feel to it. The rooms itself were nice, clean, and great size. The rooms could use some updating, as it is one of the older Westin's I think I've stayed at, but still was very nice. The only amenity I wish they had that they didn't would be a swimming pool & hot tub to take our baby on a warm day. But being in a big city, it definitely wasn't a deal breaker. Some people complain about distance to the station, but we didn't find this to be a problem at all. The hotel is located right by a nice mall/shopping center, and there is a nice walking path that has the power walking ramps that speeds up the walk if you take those. Think it was only about a 7 minute walk. Really wasn't bad at all. The Ebisu station and mall had some cool shops/restaurants, plus the downtown area of Ebisu was nice and had a lot of good options there as well. I was actually here for work, and the office was in Shibuya, hence staying at Cerulean initially. However, it was just 1 stop from the Shibuya station on the JR line and I got to my office in about the same amount of time when I was actually staying in Shibuya. Being a loyal SPG member, I have to say, I've never had a bad experience with a Starwood brand hotel, and with that, I think this Westin gave my best experience to date. I will be back to Tokyo for work, and I'm happy to say I'll be booking the Westin again for my future travels.
Its my second or third time at the Westin Tokyo and each time I feel at home and taken care of. The rooms are soundproof and nicely sized considering its Japan, Breakfast is delicious, the gym is very nice and the bed is very comfy. I especially liked the mixture of Japanese and occidental things for breakfast. The Yebisu park location is also fantastic, in the city center but with a park and shops and even Sunday markets around. In Christmas its also very much decorated
Beautiful hotel in a great location. The rooms are very comfortable with great amenities. They have a shuttle service to town. The hotel is connected to the train station through a tunnel full of shops and restaurants.
Well located and beautifully appointed rooms. Traditional and with antique/Japanese decor. Executive rooms are spacious and the offers at the executive level and the buffet breakfast are plentiful. Staff is courteous and the hotel is spotless. Would definitely recommend the hotel for those staying in Tokyo for business or leisure. Restaurants are very expensive. Don’t bother. So many places to eat in Tokyo.
My wife and I have stayed at the Westin Tokyo twice in the past year while I've been traveling to Tokyo on business. We love Tokyo, and always make sure we have a few extra days from my work for personal leisure time. The service and quality at the Westin Tokyo are excellent, and a great value for 30,000 yen per night. Rooms are a bit outdated, but very well maintained. I've been in large, clean and comfortable rooms both stays. Executive lounge is first class, and they now offer additional breakfast options for SPG Elite members which was a bonus. Concierge is extremely helpful getting dinner reservations in advance of your stay, or during. Many restaurants are small with limited seating so I suggest booking in advance. Hotel location can't be beat for proximity to Ebisu or Meguro train station, and also not in the middle of the hectic tourist areas. Walking neighborhoods near hotel are also great.
The rooms were very nice and clean, and had plenty of space - which is a nice surprise for a hotel in the middle of Tokyo. However check-in and check-out took a lot of time due to long lines (maybe more front desk staff needed?) and it took quite a while to grab a taxi to start the day.
This hotel was lovely to stay at. I was there for a two week period and by the end a lot of the staff new my name and my nightly glass of wine order at the bar when I got home from work. Staff were very accommodating, and in true Japanese style, were always willing to go that little but above and beyond. The hotel is very centrally located and within easy walking distance to restaurants, shops and bars. The bed was comfortable, the room service was good and the bar was average stocked. Great toiletry options and if you stay for over a week they also upgrade the toiletries along with offering a few other additions such as discounted laundry, a spa pillow, flowers, yoga mat and a few other things. The spa was absolutely amazing. I wish I had gone back but it was also very expensive. Well worth at least one visit though. I recommend late afternoon, followed by room service and an early night - what Anna amazing sleep I had that evening! I recommend the Westin and would return. The one downside was the smell of cigarette smoke throughout the hotel. I'm told they are banning smoking indoors for the upcoming Olympics so hopefully this will help to change the culture and the smell.
Westin Tokyo has luxurious feel to it. Rooms are spacious and very well appointed. Every detail is full of attention and Club Lounge has superb service and offerings . Definitely luxurious hotel. Only negative is that Chinese restaurant is bellow standards and quality . Menu is poorly and inaccurate with English translation . Please avoid at all costs.
This is my second stay in a one week period. The hotel by itself is great - classic luxury type, impeccable cleanliness like in Sheraton Yokohama. The staff is very amicable but very often does not understand what you want, all of this with a smile...so just be persistent calm and repeat... The food is good not great - from Chinese Cantonese, Japanese to international cuisine, but the price is not commensurate with the offering, but hotel is usually full so I guess no one really cares. There one left to try the teppanyaki ... will be able to compare with the beautiful teppanyaki restaurant at the Yokohama Sheraton. PS it is one of the rare place in a luxury hotel in the world when someone in the cuisine seems to count the piece of bread you are being served - like one slice of bread in a 4000 yens breakfast - F&B manager should fix this asap!
Out of the many luxury hotels I've stayed, this is one of the most comfortable and luxurious. All the rooms are super clean and organized, and noise insulation is amazing. At night, it is so quiet, you cannot hear any external noise, and the air conditioning is whisper quiet. Wonderful to get a good night's sleep at the end of a hectic day's work. The staff service is excellent and friendly, and efficient! And the food is great. Try out the Teppanyaki restaurant on the top floor. Amazing!
- Walking distance to Tokyo Metropolitan Teien Art Museum
- Free WiFi in public areas
- Onsite dining
Located in Meguro within a short walk of Tokyo Metropolitan Teien Art Museum, The Westin Tokyo is within 2 miles (3 km) of other popular sights such as Nezu Art Museum. This 438-room, 5-star hotel welcomes guests with 5 restaurants, a full-service spa, and a 24-hour fitness center. Located centrally in Tokyo, it's also close to Tokyo Tower and Meiji Jingu Shrine.
There are multiple options for onsite dining with 5 restaurants, including Ryutenmon, which specializes in Chinese cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
The Westin Tokyo's 438 air-conditioned rooms provide refrigerators, minibars, and coffee makers. 26-inch LCD TVs come with digital channels and DVD players. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, free toiletries, and bidets. Other standard amenities include free bottled water, laptop-compatible safes, and phones.
Guests staying at The Westin Tokyo enjoy access to a full-service spa, a 24-hour fitness center, and free WiFi in public areas. Parking is available for JPY 3000.00 per night (JPY 4000.00 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include conference space, express check-out, and a garden.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 1777 reviews