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The Westin Tokyo

4.5 out of 5.0

Recent guest reviews

I have stayed here many times, however I'd have to say this stay was 90% disappointing. The lady who checked us in advised that I'd been upgraded but I can assure that there is no way the room assigned was an upgrade - it was the oldest, dated room that I have ever seen in this hotel, and in my mind most certainly a downgrade compared to the room I booked. Yes I understand that August is one of the busiest months of the year, but the hotel should at minimum respect the type of room booked, whether SPG platinum or not. In my mind, some manager thought they could deceive us as overseas tourists. When I called reception they then later offered a better room on the SPG floor. My everlasting memory of this hotel will be the attitude of the staff; only Saitomi-San, who worked in the executive lounge and at breakfast had a pleasant, happy demeanour; almost everyone else seemed like they were sentenced to hard labour in prison. I did have an accident in the room at this hotel, which was partly the hotel's fault and partly my own fault, however frankly the attitude of the management who handled it was very poor. I didn't expect anything except the management to at least check on the guests condition rather than leave a few chocolates from the lounge and a bar of L'Occitane soap in the room. Overall a great pity, but based on this visit I will never return.

This was my first time at the Westin Tokyo, so I was looking forward to an enjoyable time at this Starwood property. I arrived around 4pm and checkin was prompt and courteous. The front desk assistant told me I had been upgraded to a slightly larger room, so it was nice to be appreciated as an SPG Platinum member. The room was not a suite this time, but still spacious and clean. The bed was super comfortable, the room and bathroom were exceedingly clean and the room smelled nice. What the room lacked was decent lighting. Even with all the lights on, it was still too dark inside the room. The other thing I did not like a lot about the room -- and this is a purely personal thing -- is the dated design. Carpet, furniture, furnishings and bathroom are old fashioned. This being said, everything in the room was spotlessly clean and I had excellent sleep quality. It was surprising to find out that I did not get turndown service and there was no complimentary fresh fruit in the room. These are things I always get at Starwood properties and I found it quite strange the Westin Tokyo did not offer that. As part of the SPG perks I was entitled to complimentary breakfast at the different breakfast venues throughout the hotel. I tried three of them. First one was Victor's, the upscale restaurant on the top floor. They offer a set menu for breakfast, from which I chose the steak and egg combo, with the bread basket. Quality of the food and the service were excellent, so I am giving top marks for this place. The breakfast buffet on the ground floor offers the typical things you would find at any luxury hotel. Quality of the food was good again and the service was it should be. At one point, a waitress had cleared my table when I was off to the buffet. This was a small mistake for which she apologised. The breakfast at the Executive Club on the 22nd floor was a bit of a letdown. The choice is disappointingly limited and this is the one venue I would not return to. The Westin Tokyo offers free "Cocktail Hour" from 5:30pm till 7:30pm at their Executive Lounge. The first afternoon of my stay I went and ordered a Mai Tai cocktail. They gave me a bit of an odd look, but eventually turned up with a Mai Tai. Things turned very weird the following day. I went back to the Executive Lounge, took a seat and... nothing happened. Not one single waiter came to me to ask what I wanted to drink. Only after 20 minutes had passed, somebody came to me to take my order. I asked for a Margarita cocktail and off went the waitress. After 10 minutes she returned and told me they could not make me one. I asked her then which cocktails they could offer and she told me "Only gin tonic". As it seemed odd to me that for an advertised "Cocktail hour", they only offered a gin tonic, I approached the manager Mr. Masaki Ikeno, who could only say "Sorry" and gave me his business card. I got quite frustrated by this and went down to the lobby bar where I got my cocktail eventually. I emailed Mr. Charles Jack, the hotel's GM with my remarks on the substandard service. As Mr. Jack was out of town, his assistant Mr. Yasunari Kaji spoke to me the next day at the Executive Lounge. He apologised for what happened and told me they were retraining their staff. Still I think if you pay that amount of money for a hotel room, guests should get correct service without having to resort to contacting management. One morning I asked the front desk attendant if I could go for a swim. She told me the hotel does not have a pool, that guests can use the pool at Ebisu Garden Palace for a slight fee. That slight fee turned out to be 2500 JPY for a swim, which I found totally unacceptable. Even though a five star hotel should have its own pool, I can understand the Westin does not have one due to historic reasons. Still charging guests for pool use seems ludicrous to me. I mentioned my objections as well to Mr. Yasunari Kaji, who gave me two complimentary entry tickets to the pool. Unfortunately by then I had other things to do in the morning, so I could not use those tickets. The other annoying issue I had was with the use of outside space. There is a patio at the hotel, linked to their restaurant. One morning the weather was fine and I asked the concierge if I could use the outside space to do some work outdoors on my laptop. She told me I could go to the public park across the street, which once again was totally unacceptable to me. I did not want to argue or complain anymore, so I just left and took a mental note of the reply I got. Wireless internet in my room seemed to be iffy, cutting out frequently, particularly during the last two days of my stay. I had to resort to using the 4G on my phone in order to get internet access. All things considered I was not overly impressed with my stay at the Westin Tokyo. On the positive side, the room was very clean and quiet and the breakfast service at Victor's and the buffet was excellent. However, the many glitches I encountered during my stay and the fact that I had to complain to higher management before anything was done about it, made the Westin one of the less memorable Starwood properties I have stayed at. Considering they charge 300 USD a night for a basic room, they really should clean up their act and match the level of service that is provided at so many other luxury hotels. They also need to realise that there is an awful lot of AirBnB properties in the exact same neighbourhood, which provide clean and quiet rooms for less than a third of what the Westin charges. If this hotel wants to distinguish itself from a typical AirBnB place in the same neighbourhood, it can only do so by providing top notch service to their guests. This is where the differentiating factor and the price difference becomes justified. If that does not happen, I really do not see the point in shelling out an additional 200 USD a night.

This has to be one of the best hotels I have stayed in. The room was enormous with all of the best facilities. The bed was so comfortable thanks to their heavenly range. Service was outstanding! The choice at breakfast was phenomenal! You never know what to choose

I stayed four nights and used many of the hotel amenities and services. As anyone in Japan, the staff was extremely polite and friendly. The hotel is really beautiful and has its own style. Even the gym has a lovely view! I got lucky and got a room in the top floor with an amazing view! I went to the buffet restaurant one night and food was good and service was quick. While I recommend trying the tastes of the city, the hotel options if you want to dine in are perfect. Room service is quick and of course friendly and concierge even offers running routes if instead of the gym you want to exercise outdoors. I recommend this hotel for business and also family!

I recently stayed at the Westin Tokyo for a weekend after a week of work closer to downtown Tokyo. I was pleasantly surprised at the luxuriousness of this Westin! The lobby area is gorgeous with huge windows overlooking the gardens that surround the hotel. Rooms are large and well appointed- everything you need is in here- coffee/tea/water - hairdryer- iron - and all the bath amenities you could possibly need. The staff all speak English (which is not a given in Tokyo) and are very helpful. The hotel is a short walk from a main train station- and there are moving sidewalks to help you get to the train station even quicker. Also there are shops, restaurants and a beer museum (with tasting area) outside the front entrance of the Westin. The sushi restaurant in the Westin is just OK- but the Chinese restaurant is one of the best in the city. Breakfast buffet in the lobby level restaurant is very good and offers a wide assortment of foods. There is a comfy bar on the lobby level as well on the 22nd floor with great views. Also- there is a great workout room and the spa offers facials/massages and has a very nice hot tub and water lounge area. This is a perfect hotel for a weekend getaway- you can either stay and relax in the hotel or the location is convenient for shopping or taking the train to anywhere in the city. I highly recommend this Westin property and hope to get back here again.

My first stay at this Westin, located on a hill in a quiet part of Tokyo next door to the beautiful La Table de Joel Robuchon. Staff were very thoughtful and attentive, anticipating out needs and very helpful. Room was clean and comfortable with a superb shower. Ample universal plug sockets for charging. A pretty little garden sanctuary behind the lounge area. Breakfast buffet had a good selection including one gluten free cereal and gluten free banana bread safely wrapped individually. The train station nearby has excellent eating options and grocery stores. Would stay again.

Stayed here with my wife for a week and we loved it! Probably one of the top properties we have visited, the staff was always friendly and helpful and the room was spacious, comfortable and well appointed. Location is right across the road from the Ebisu Garden Place, with shopping, cafes, restaurants and even a Starbucks! A short moving sidewalk "walk" away is Ebisu Station where you can board a train to take you to Shibuya (only one stop away) or Tokyo Station. Concierge services were also excellent - helped us make all travel and tour arrangements and made sure we had everything we needed to enjoy our visit. The Breakfast buffet was also very good, but at about $35 each there are many other options locally including the small cafe at the far end of Ebisu Garden Place. We loved our visit at a Tokyo Westin and will definitely return.

Our family of 5 stayed at the Weston Tokyo for 3 nights. We had two rooms that adjoined and offered plenty of room for all of us (including two teens). The service was excellent. Everything was in good working order and we enjoyed the breakfast buffet each morning. We were able to walk to the train station (not a short walk,especially in 90 degree weather). Overall we would stay here again. Very nice hotel and I am fairly picky!

The hotel room accommodations were luxurious and no detail was missed. From the slippers and bathrobes to the extra bed when our daughter had to stay one night with us. The staff had even arranged our stored luggage in our room for us when we returned a few days later. This was like home away from home. Also, We were able to dine for breakfast in the executive club on the 17th floor. It had wonderful views of Tokyo Tower and the skyline.

Recently stayed the night as a quick getaway in the city. Overall, for the reputation this hotel has, I was disappointed. The grounds are dated and the rooms are dated as well. The shining star of the grounds, in my opinion, is the onsite garden, definitely walk through if you stay. We visited the spa which was OK, relaxing at a minimum but not the greatest I've been to. We had booked the luxury spa suite for our treatment and weren't even allowed to use the bronze tub which they so heavily advertise - major let down! Also, hated that the nicest restaurant and lounge not only allowed smoking, but left a lingering smell throughout the entire venue. I understand that when in Tokyo, you'll encounter a lot of indoor smoking, but at least mitigate it at a luxury property. Had we not utilized a reward night for the stay, I'd be extremely in lieu of just disappointed. Overall, I recommend checking in to the Intercon for a similar, less expensive experience OR spend a little more and visit The Conrad and be blown away.

1-4-1 Mita, Meguro-ku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tokyo Metropolitan Teien Art Museum
  • Onsite dining
  • Spa
  • 24-hour fitness center

Located in Meguro within a short walk of Tokyo Metropolitan Teien Art Museum, The Westin Tokyo is within 2 miles (3 km) of other popular sights such as Nezu Art Museum. This 438-room, 4.5-star hotel welcomes guests with 5 restaurants, a full-service spa, and a 24-hour fitness center. Located centrally in Tokyo, it's also close to Tokyo Tower and Meiji Jingu Shrine.


Dining

There are multiple options for onsite dining with 5 restaurants, including Ryutenmon, which specializes in Chinese cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

The Westin Tokyo's 438 air-conditioned rooms provide refrigerators, minibars, and coffee makers. 26-inch LCD TVs come with digital channels and DVD players, and guests can stay connected with WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, free toiletries, and bidets. Other standard amenities include free bottled water, laptop-compatible safes, and phones.


Property features

Guests staying at The Westin Tokyo enjoy access to a full-service spa, a 24-hour fitness center, and WiFi in public areas. Parking is available for JPY 3000.00 per night (JPY 4000.00 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include conference space, express check-out, and a garden.

Room options

Executive Twin, Non Smoking

Twin 2 | Sleeps 3

Deluxe Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 3

Executive King, Non Smoking

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 1738 reviews