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Hotel Chinzanso Tokyo

5.0 star property
Luxury hotel with 7 restaurants and a full-service spa
VIP Access

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Photo gallery for Hotel Chinzanso Tokyo

Indoor pool
Premium bedding, minibar, in-room safe, desk
Courtyard
Lobby
7 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
2-10-8 Sekiguchi, Bunkyo-ku, Tokyo, Tokyo, 112-8680
  • Place, Chinzan-so Garden
    ‪1 min walk‬
  • Place, Waseda University
    ‪9 min walk‬
  • Place, Sunshine City Shopping Mall
    ‪5 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪39 min drive‬
VIP Access
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Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View / Lounge and Spa Access

Junior Suite, 1 King Bed, Non Smoking, City View / Lounge and Spa Access | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking, City View / Lounge and Spa Access

10.0 out of 10
Exceptional
(2 reviews)
  • 645 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Non Smoking, City View / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds, Non Smoking, City View / Lounge and Spa Access

10.0 out of 10
Exceptional
(2 reviews)
  • 645 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Room 1 King Bed, Non Smoking City View

Premium bedding, minibar, in-room safe, desk

Superior Room 1 King Bed, Non Smoking City View

9.8 out of 10
Exceptional
(26 reviews)
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room 2 Single Beds, Non Smoking City View

Premium bedding, minibar, in-room safe, desk

Superior Room 2 Single Beds, Non Smoking City View

10.0 out of 10
Exceptional
(11 reviews)
  • 484 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Room 1 King Bed, Non Smoking Garden View

Premium bedding, minibar, in-room safe, desk

Superior Room 1 King Bed, Non Smoking Garden View

9.8 out of 10
Exceptional
(10 reviews)
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room 2 Single Beds, Non Smoking Garden View

Premium bedding, minibar, in-room safe, desk

Superior Room 2 Single Beds, Non Smoking Garden View

9.8 out of 10
Exceptional
(13 reviews)
  • 484 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Room 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room 2 Single Beds, Non Smoking City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room 2 Single Beds, Non Smoking City View

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Room 1 King Bed, Non Smoking Garden View

Deluxe Room 1 King Bed, Non Smoking Garden View | Premium bedding, minibar, in-room safe, desk

Deluxe Room 1 King Bed, Non Smoking Garden View

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room 2 Single Beds, Non Smoking, Garden View

Deluxe Room 2 Single Beds, Non Smoking, Garden View | Premium bedding, minibar, in-room safe, desk

Deluxe Room 2 Single Beds, Non Smoking, Garden View

  • 646 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Twin with Tatami Space, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Twin with Tatami Space, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Junior Suite, 1 King Bed, Non Smoking, Garden View / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking, Garden View / Lounge and Spa Access

10.0 out of 10
Exceptional
(1 review)
  • 645 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Non Smoking, Garden View / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds, Non Smoking, Garden View / Lounge and Spa Access

7.4 out of 10
Good
(3 reviews)
  • 645 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Deluxe Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

10.0 out of 10
Exceptional
(1 review)
  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Deluxe Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Premier Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

  • 1001 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Premier Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

  • 1001 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

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About the neighborhood

Tokyo

Located in Bunkyo within 2 miles (3 km) of Tokyo Dome, Hotel Chinzanso Tokyo is within a few miles (5 km) of other popular sights such as Imperial Palace East Gardens. This 265-room, 5-star hotel welcomes guests with 7 restaurants, a full-service spa, and an indoor pool.

What's nearby

  • Chinzan-so Garden - 1 min walk - 0.1 miles
  • St. Mary's Cathedral - 3 min walk - 0.2 miles
  • Waseda University - 9 min walk - 0.5 miles
  • Waseda University Tsubouchi Memorial Theatre Museum - 11 min walk - 0.6 miles
  • Sunshine City Shopping Mall - 5 min drive - 1.3 miles

Getting around

  • Mejiro Station - 3 min drive
  • Edogawabashi Station - 8 min walk
  • Haneda Airport (HND) - 45 min drive

Restaurants

  • ‪東京麺珍亭本舗 - ‬9 min walk
  • ‪大王ラーメン - ‬9 min walk
  • ‪グルメブティック メリッサ - ‬10 min walk
  • ‪ル・ジャルダン (Le Jardin) - ‬2 min walk
  • ‪うだつ食堂 - ‬8 min walk

About this property

Hotel Chinzanso Tokyo

Luxury hotel with 7 restaurants and a full-service spa
Hotel Chinzanso Tokyo features a full-service spa, an indoor pool, and a 24-hour gym. Valet parking is available for JPY 2000.00 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find free wired internet and 42-inch LCD TVs with digital channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Refrigerators, minibars, and espresso makers are also standard.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Guests under 4 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Yu has couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

Public bath/onsen services include an indoor public bath (no minerals). There are hot springs open between 8:00 AM and 6:00 PM.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,000 per night)
  • Valet parking on site (JPY 2,000 per night)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: JPY 6,095 for adults and JPY 2,645 for children
  • 7 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • IL Teatro
  • Kinsui
  • Miyuki
  • Mokushundo
  • The Bistro

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Hot spring
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 39 meeting rooms
  • 77,619 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot spring
  • Hot springs open from 8:00 AM - 6:00 PM
  • Hot springs water temperature - 104 ºF
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Public indoor bath (no minerals)
  • Spa open daily

Accessibility

  • No elevator

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1991
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rates for children ages 0-12 years, and can be requested onsite for the listed child breakfast fee.
Fees apply to access the spa area (pool, hot spring, and fitness facility) unless guests are booked in a Spa Access room category.
Guests must be at least 20 years to stay in a smoking room.

Renovations and closures

The property will be renovating from January 4 2026 to March 13 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for JPY 11385 per accommodation, per night
  • Dogs and cats only
  • 1 total (22 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for JPY 12650.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately JPY 6095 for adults and JPY 2645 for children
  • Self parking fee: JPY 1000.00 per night
  • Valet parking fee: JPY 2000.00 per night
  • Pet fee: JPY 11385 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 12650.0 per day
  • Facilities fee: JPY 5500 per person, per day and includes use of: sauna; hot tub; swimming pool

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Hot springs access available from 8:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chinzanso
Chinzanso Hotel
Chinzanso Hotel Tokyo
Chinzanso Tokyo
Chinzanso Tokyo Hotel
Hotel Chinzanso
Hotel Chinzanso Tokyo
Tokyo Chinzanso
4 Seasons Hotel Tokyo At Chinzan-So
Bunkyo Four Seasons
Four Seasons Bunkyo
Four Seasons Hotel Bunkyo
Hotel Chinzanso Tokyo Japan
Four Seasons Tokyo
Hotel Chinzanso Tokyo Hotel
Hotel Chinzanso Tokyo Tokyo
Hotel Chinzanso Tokyo Hotel Tokyo

Frequently asked questions

Is free cancellation available at Hotel Chinzanso Tokyo?

Hotel Chinzanso Tokyo offers free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

What's there to do near Hotel Chinzanso Tokyo?

This hotel is situated in Bunkyo, just steps from Chinzan-so Garden. You'll also find Tokyo Dome and Tokyo Imperial Palace within a short drive.

Is parking available on site at Hotel Chinzanso Tokyo?

Yes, valet parking is offered for JPY 2000.00 per night. Electric car charging is also available for guests.

Is there a spa available at Hotel Chinzanso Tokyo?

Yu is the hotel's spa and services include hot springs, aromatherapy, body treatments, and mani/pedis.

Does Hotel Chinzanso Tokyo feature a casino?

No, Hotel Chinzanso Tokyo doesn't have a casino.

Will I find an indoor pool at Hotel Chinzanso Tokyo?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 6:00 AM and 10:00 PM.

Is Hotel Chinzanso Tokyo a good place to stay for couples?

This boutique hotel offers plenty of amenities for couples including an indoor pool, a bar, and 7 restaurants.

Does Hotel Chinzanso Tokyo have a hot tub?

Yes, this hotel has a spa tub.

Does Hotel Chinzanso Tokyo have a restaurant with a breakfast menu?

Yes, Hotel Chinzanso Tokyo has 7 restaurants, and serves a full breakfast each morning for a surcharge.

Will Hotel Chinzanso Tokyo allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Chinzanso Tokyo for a fee of JPY 11385 per accommodation, per night.

Are there connecting rooms at Hotel Chinzanso Tokyo?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Hotel Chinzanso Tokyo?

The closest major airport to Hotel Chinzanso Tokyo is Haneda Airport (HND), which is 18.1 mi away (45 minutes by car).

Are there rooms with balconies at Hotel Chinzanso Tokyo?

No, there aren't any guestrooms with balconies at Hotel Chinzanso Tokyo.

Does Hotel Chinzanso Tokyo offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Chinzanso Tokyo.

Reviews

Hotel Chinzanso Tokyo Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 922 out of 1068 reviews
Rating 8 - Good. 112 out of 1068 reviews
Rating 6 - Okay. 21 out of 1068 reviews
Rating 4 - Poor. 6 out of 1068 reviews
Rating 2 - Terrible. 7 out of 1068 reviews

Reviews

10/10 Excellent

Eileen, Sun Valley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very responsive staff. Lovely rooms. The gardens were amazing
Stayed 3 nights in Oct 2025

10/10 Excellent

Jhair

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here is amazing, attentive and down right made my stay so comfortable for my family
Stayed 3 nights in Sep 2025

10/10 Excellent

Chau

Stayed 2 nights in Sep 2025

6/10 Okay

shawn

Stayed 1 night in Aug 2025

10/10 Excellent

anthony

Stayed 1 night in Aug 2025

10/10 Excellent

Zhuo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel, customer service is excellent, food is amazing, hot springs (both indoor and outdoor), sauna and steam room and swimming pool are great. We will come back on our next trip to Tokyo.
Stayed 4 nights in Aug 2025

10/10 Excellent

Emir

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Aug 2025

10/10 Excellent

Hitoshi

Stayed 1 night in Aug 2025

10/10 Excellent

Shing Woon

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortably bed made me sleep well. I like quiet and wonderful garden with “cloud”. It’s good for relaxation and taking photos. Staff is polite. Delicious breakfast is also good for guests.
Stayed 2 nights in Aug 2025

8/10 Good

KENSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort

Not good for kids

The hotel has great view and graceful interior. But this is totally no good for kids. (Almost bad) Guests are required to be extremely quiet in all restaurants, including the breakfast restaurant. As a hotel guest, I've never experienced such an uncomfortable breakfast. It was even more so than at any other travel hotel. The Japanese breakfast restaurant, in particular, was a lot of Japanese people dressed in suits. As a person traveling with my family, I wanted a more comfortable and relaxed dining experience. The hotel rooms and service were pretty good, but overall, I think this hotel should be run as a no-kids hotel.
Stayed 6 nights in Jul 2025

10/10 Excellent

NORIO

Stayed 1 night in Aug 2025

10/10 Excellent

Adriana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, clean, and beautiful. The hotel staff were very kind. I had a wonderful experience!
Stayed 1 night in Aug 2025

10/10 Excellent

Juri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Colton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Saori, Tama-ku Kawasaki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They kindly upgraded my room which was very spacious. Restaurants are pricy but high quality
Stayed 1 night in Aug 2025

8/10 Good

JOEL, NEW YORK

Traveled with group
Liked: Cleanliness, staff & service, amenities
One of historical luxury hotel in Tokyo area. However transportation is quite inconvenient.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jason

Stayed 1 night in Jul 2025

10/10 Excellent

Sean Langdon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing experience start to finish. Near to transport and the spa is amazing.
Stayed 6 nights in Aug 2025

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice with beautiful views.
Stayed 2 nights in Aug 2025

4/10 Poor

Gus

Stayed 2 nights in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Yoshitaka

Stayed 1 night in Jul 2025

4/10 Poor

Mahsa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Jul 2025

4/10 Poor

Hossein

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We picked Chinzanso hotel for the last part of our family trip to Japan with our elderly family and had a great time at both of our prior hotels. However, to our surprise, this hotel lacked critical hospitality measures: 1- They charged us for having our registered psychiatric service dog for 11000+JPY per night while the two other Japanese hotels we stayed, honored that and had him free of charge. 2- There is no real buffet breakfast while it was explicitly mentioned on their listing that it is available with a ~6000JPY fee. Surprisingly, there was only la cart option available with very limited options in the menu and the service staff wasn’t familiar with basic kids friendly options and we had to explain in length on what we wanted (i.e. chocolate cereal!) 3- The pool is available only when guests are not checked out! This is the first hotel we have been at which had this policy. Basically, they refused us to use the pool (which was a service with +5000JPY per person which we were planning to pay to use it - they refused to allow us to pay to use the pool on our last day)!!! 4- The staff consistently provided wrong information to us regarding different services.
Stayed 4 nights in Jul 2025