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RedLevel at Gran Meliá Palacio de Isora - Tenerife

5.0 out of 5.0

Recent guest reviews

The Red Level area is a world away from the main part of the hotel. It is quiet, with plenty of sun loungers and smoothies and fruit brought round to the beds throughout the day. They also have free sun tan lotion which was great as we ran out. The breakfast is served until 11am and offered a wide selection, but the highlight of Red Level must be the happy hour between 6pm and 7pm. It offers a variety of hot and cold hors d'oeuvres and unlimited soft and alcoholic drinks. Rooms were nice, but on the dark side. Each comes with a bath on the terrace but these are not very private. Lovely toiletries in room, replenished daily. Staff were wonderful as were Duo and Terrace restaurants. We ate at Club Ocean one night and was not particularly impressed. Would recommend.

Returned from a 5-night stay celebrating an anniversary. We opted to do the red level and stayed in one of the 6 garden villas. Outstanding, beautiful, spacious accommodations. We were very pleased with the villa. Large bedroom, living room and bar areas. Double rain showers indoors. Waterfall shower outdoors. Private deck with Bali bed, hammock, pool chairs and umbrellas (2 sets) and a pool all for our use only!! Excelente!! Our private butler was excellent and attentive. We had wine and/ or champagne each night. Breakfast on our veranda each morning served until 12. That's vacation! Food on property was good. Standouts were the Terrace and Duo. We did half board which made the most sense when we ate breakfast at around 12 each day. You do have to pay for drinks. Red level areas are quiet and relaxing. Like the distinguished red towels for their guests. Resort also serves families but you can get away from that. Minutes from the black sand beach. This was one of our best vacations. Highly recommend this resort at Red Level. Worth the price.

We spent a week at the red level part of the hotel. It was just great. Car will be parked "by your own butler". Service is excellent. Only negative point is the "Bali Bed" which has to be reseved separately. The minimum cost is 90€, where a softdrink is included. Ordering of this drinks was impossible so we had to take them by ourselves. We did not get the fruits which will be distributed everywhere else. Conclusion: we would never take a Bali Bed again. Best of the Hotel is of course the infinite pool (260m), there was no need to go to the private beach. Eating at all the available restaurants was also excellent.

I spent a week in July with the family (Wife and 2 kids aged nearly 3 and 1) at Red Level Families Gran Melia resort. We stayed on a full board package (no drinks) and stayed in a one bedroom Overall we had a great week, while it is a large resort it really does cater for all people. Below are the highlights and lowlights of the our trip. Highlights - Immaculate resort – always very clean, staff are friendly, beautiful grand entrance and atrium. - The red level service was brilliant and worth the additional cost – dedicated concierge, phone line for issues/restaurant bookings, dedicated family area with snacks/drinks served every afternoon and dedicated kids club as well. I lost a bag at the airport and Anna in red level was super helpful in helping to get the bag back and also in helping to organise a late check out – thank you Anna! - Large number of restaurants to choose from on site (see full board lowlight). The food in the buffet restaurant was some of the best food in the resort, the choice of fresh fish everyday was excellent and there was always a kids corner. The Italian had decent pizza as well. - Decent night time entertainment, from DJs to bands - Theatre on site has kids shows a couple of times a week in the evening. My kids loved it. - Excellent babysitting service – we had a lady called Cristina and she was excellent, while it isn’t cheap it is worth paying for the peace of mind. - Great choice of swimming pools – the kids pool has slides and a pirate ship, the family pool is a decent size and the main infinity pool has seawater and quite deep for young kids. We stuck with the kids pool most of the time, the kids could paddle in the water and we could see what they were doing all the time - Room location was excellent, balcony looked over the main pool and had a sea view, watching the sunset very night - While it is a big resort, once you find your way around it is fine. Because it is so big, the facilities don’t usually get too busy - Pre arrival I made a number of requests (travel cots etc) and everything was in the apartment when we arrived - Only one time did we struggle to find sun loungers and on that occasion the lifeguard gave us a bali bed for free - Plenty of swimming pool towels available – don’t forget the towel cards in your room Lowlights - The full board package only covered the cost of 4 restaurants (1 buffet, 2 a la carte and 1 a la carte snack restaurant near the main pool). For the other restaurant the full board package covered 30% of the bill - The one bed apartment felt small for a family of 4, in particular there wasn’t enough storage/cupboard space – next time would definitely need a 2 bed apartment - You have to book restaurants in advance – it’s gets busy in the evenings and without a booking you will end up in the buffet restaurant - The beach has black sand and is very small. Personally that was one of the big let downs of the whole resort - Not much close to the resort, so you end of spending most/all of your time in the resort (that could be a highlight for some!) - Dedicated seating for Red level at the main pool is out of the way and the deck chairs were left with food from a previous customer - Having to pay for a bali bed – I haven’t stayed at a five star resort and had to pay for this service - Restaurant staff were always stretched but they tried their best Overall we had a great week at the Gran Melia resort and would recommend it to families, especially the red level service. We came back home well rested, fed and most importantly had spent a lot of quality family time together, which is what these holidays are about for us. Thanks for reading the review, hope you found it helpful.

We stayed 3 nights at the red level at Gran Melia Palacio de Isora, in full-bard accommodation. The overall service was excellent: great choice of fine food (of remarkable high quality for a resort), with friendly and helpful staff. The swimming pools are great and the view on the ocean is nice. The overall atmosphere in the red level area is very quite and relaxing, and the possibilities offered by the whole resort in terms of activities (yoga, pilates, sauna, etc... ) is great. However, it is clear that the setting is quite artificial: the place is somehow a big artificial island in the true island... It is a great place to relax and enjoy the magnificent red-level service, but we missed a bit a "true" beach (although I guess this problem is common to all places in Tenerife). The size of the whole resort is also quite big: this has several pros (variety of restaurants and pools) but also some contra.

We stayed at Red Level part of the hotel, which is a very exclusive, adult only area. Everything has been perfect from our arrival since departure. Employees were extremely professional und friendly, room was perfectly clean, food was delicious... what more to say. It was a perfect vacation. Definitely highly recommended!

Just returned from a 10 day stay, half board at the red level. We were in room 4080 overlooking the carp pool which was well located and quiet, limited sea view but don't think many rooms get uninterrupted views. Half board is excellent. Breakfast lovely, always taken on the terrace. Tried Pangea once in the main hotel which was fine but was full of families which was not why we went Duo fine dining was the best experience and our thanks to all of the staff in there. Truly gastronomic. Choice of restaurants is large and as all included this made variety and choice easy. Half board more than enough as large breakfasts, free tapas at 6pm every evening, fruit kebabs around the pool, free pastries on offer for limited periods in the lounge....... Tapas and open bar every evening 6-7pm is a lovely touch Only downside we found was the entertainment which was a little hit and miss and there is very little directly outside of the hotel. Alcala is a little run down

Great hotel fabulous friendly staff from the time you arrive to the time you leave. Great location can walk to a few nice restaurants. Loved sunset at the bar during happy hour. Spa is the best. Clarins products amazing. Loved the red towels on one day very classy. Red level no children is just the best experience. Don't hesitate book it you will not be disappointed

Me and four of my friends stayed in the Adults only section of the resort. It was Perfect! Staff always kind and willing to assist. very clean. big and comfortable rooms. I recommend to anyone that is looking to indulge themselves.

I have a moto in life Live Like A Millionaire Don't Die One and for the week that we spent at this establishment we treated like one. Amazing service, friendly and courteous staff. We just had a very relaxing week around the pool and to be honest we did not avail of the entertainment and other facilities at this hotel but we went for a chill out and that's what we got. Breakfast 5* and the staff got to know your requirements as the week went on Lunch 5* and the happy hour also although they did not offer my preferred drink but when i asked a very large tumbler appeared (thank you). On a slightly negative note some of restaurants did not cater for a lot of people but concierge were very helpful here and the standard of food was not consistent throughout all the restaurants. The staff in Red Level were amazing but I can not comment on the rest of the hotel. We will be back

Calle La Costa, s/n Guia de Isora Tenerife

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Alcala, RedLevel at Gran Meliá Palacio de Isora - Tenerife is adjacent to Alcala Beach and a short drive from other popular attractions like Los Gigantes Beach. This 110-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 7 restaurants. On the beach, the hotel is also close to Los Gigantes Marina.


Free buffet breakfast is included with your stay and awaits you each morning from 8 AM to 11 AM. Relish the fondue at La Terrace, one of 7 onsite restaurants, which serves dinner, or enjoy the ocean views at Liquid Garden Pool&Lounge. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.


All of RedLevel at Gran Meliá Palacio de Isora - Tenerife's 110 air-conditioned rooms provide furnished balconies, iPod docks, and sofa beds. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, espresso makers, and free bottled water.

Property features

Guests of RedLevel at Gran Meliá Palacio de Isora - Tenerife have access to a full-service spa, 3 outdoor pools, and a nightclub. If you plan to drive, free valet parking is available. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include an indoor pool, a fitness center, and a spa tub.

Room options

Red Level, Deluxe Room, Partial Ocean View

Full 1 | Sleeps 2

Red Level Deluxe Frontal Ocean View with Whirlpool

Full 1 | Sleeps 2

Red Level Ocean Front Garden Villa

Full 1 | Sleeps 2

Red Level Deluxe Partial Ocean View with Whirlpool

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 1073 reviews