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RedLevel at Gran Meliá Palacio de Isora - Tenerife

5.0 out of 5.0

Recent guest reviews

very friendly staff lovely location we had perfect weather swimming pool in the sea a big hit local town, walking distance along the sea front, has excellent restaurants with better quality food and much cheaper than the hotel we enjoyed the (free) happy hour at The Liquid bar each evening at 6 pm

The Best hotel & Best service we have ever experienced, this was truly a magical stay and we will most definitely be returning. From check in to check out we could not of asked for anything more! Staff cannot do enough and place is immaculate and stunning See you again!

We stayed here for a week over Easter and would recommend it for accessible winter break in the sun. The hotel itself is massive, which is a good thing as, most of the time, you don’t feel as if you’re over-run by other guests. The cleanliness and quality of facilities are also excellent. We stayed in the red level adult only section, which is almost like a hotel within the hotel but is sufficiently segregated from the rest of the facilities to ensure relaxation and minimal disturbance (aside from a couple of times when parents brought their children into the adult section inadvertently and were promptly asked to leave). The rooms are excellent and the jacuzzi on the balcony is a nice touch. We would recommend an ocean-facing room as the views are lovely. The pool is also excellent and the staff are very friendly and attentive. If we had one gripe, it is the food. The red level food is average and felt almost recycled, which then forces you to eat at the other restaurants in the hotel. Given the time of year, this is the one time we actually did feel how busy the hotel was, as we couldn’t get reservations at some restaurants and when we did, we were surrounded by children. Beware at lunch time too - as if you go to a restaurant at the wrong time, there will be large queues and your peace will be shattered! So, I’d strongly recommend you have dinners outside the hotel and there are some lovely restaurants in the town, 10 min walk from the hotel (eg Sauco) - these are all much cheaper and the standard of food is much nicer. Overall though, we had a nice relaxing time and would go back again.

We booked a one week trip based on a good weather forecast and a previous good experience of staying at other Melia hotels. The Gran Melia Red level did not disappoint. Our check in took a while but we were happy with a drink by the pool whilst waiting. I had requested a quiet room in advance and we got that on the fifth floor with a partial ocean view, very nice. We were impressed with our room, it was extremely clean and spacious, my only criticism, and it is a very minor one, is that the room was a bit dark. The large red level pool was too busy for our liking with many beds all crammed together, that said it was very quiet. We preferred the garden area. The lagoon pool is beautiful; we swam from one end to the other and back. It is cold. We used the Gym; there is lots of equipment but interestingly no bikes. There is no air conditioning in the Gym so be prepared to sweat more than normal. The promenade walk along the seafront is a pleasant walk (or run). We didn’t go in the water because the red flag was flying the whole time we were there. There is a small rock pool and a beach bar. We tried all the hotel restaurants during our week long stay. The first night due to late arrival, we dined in the main buffet restaurant. We enjoyed that very much, it was Asian themed and the food was excellent. There was ample choice of a variety of other international dishes. Breakfast in the main buffet offered the most extensive choice I have ever seen. The atmosphere is a little frantic though. We preferred to have breakfast in the more relaxed Liquid Lounge. There the service was generally good but occasionally patchy (we didn’t always get what we ordered) but service was always with a smile and we were never in a hurry so it didn;t bother us. Happy hour was very pleasant watching the sun go down with a drink but you had to get there early to get a seat, as it was very popular. The Fish Market restaurant was also very enjoyable, the food was great and the restaurant is in a slightly more intimate setting. The service was good/quirky. The Ocean Club restaurant was distinctly average. The staff were rushed/distracted, and the greeter was actually rude and rather brusque, she almost pushed me out the way at one point. The food was just ok; I likened it to a Prezzo or Zizzi’s on the British high street. Maybe we just caught them on a bad day. My favourite meal was at The Terrace, a beautiful setting, fabulous food and wonderful service. If it is windy, as it was when we were there, you will be offered a blanket. A nice touch. We ate at the Ocean Grill on BBQ night, again lots of choice. Good quality food, but the atmosphere is informal/less relaxing (quite noisy/lots of children) but great, friendly service. On our last night, we ate at the DUO fine dining restaurant. It was ‘posh’ and quite quiet, there were only a few tables, which I guess keeps it exclusive. The food and service were both excellent. I think this is the best hotel I have ever stayed in. What makes it special are the extra touches such as, sun lotion, fruit snacks, hand wipe towels, tea and coffee/snacks. It adds to the pure relaxation. I would definitely go back. Well done Gran Melia.

We have just returned from another memorable stay at the Red Level. Guests do not have to concern themselves about anything from Check-in ........Check-out. Speaking to Guests enjoying the RL @ Palacio for the first time were delighted with the Calmness in this Adult only part of the Resort. One couple have booked a return in October! The Staff here make every effort to deliver the Red Level Experience to every guest. The RL Privileges & Benefits are detailed in earlier TA reviews. From the dedicated B’fast areas to the Complimentary ‘open bar’ 1800-1900 each evening, Fantastic Pool Service of Fruit Kebabs, cleaning Sunglasses, Sun Lotions etc etc. A big thank you to the following RL ‘Family’ Reception & Butlers: Beatrix, Vero, Monica,Rosanna,Mario,Thiago,Jose, Leo, Lucas, Emilio. Pool Staff: Neville and his excellent Team of, Amin, Stefania, Irene, Paulo , Oliver & Alejandro. Room Housekeeper: Adriana & colleagues La Terrace Karelia and her team of Mo, Daniel, young Alex. Duo Asier, Jorge, Juan, Antluis. B’fast Danel, Lorenzo, Marco, Kamila Thank you all for making the difference. See you all soon x

We stayed for 10 days in the Red Level at Gran Melia. I’d highly recommend staying in the Red Level - the hotel as a whole is enormous and can feel quite resorty and not very relaxing but the Red Level is a discrete part of the hotel which is much nicer (and child free). Particular highlights were that: - Red Level has its own pool where we were able to get sun loungers every day and which had lovely touches like complimentary fresh fruit and granitas being brought round through the day, free water and coffee, snacks available and even some live music one day. - The breakfast for the Red Level is served in a separate restaurant within the Red Level and very good quality, including eggs cooked to order. (There’s also a separate Red Level restaurant.) - A happy hour each evening with a wide choice of complimentary drinks and tapas and a view of the sunsets over Gomera. - A “courtesy room” on the day of departure to freshen up before leaving for the airport. Guests at the Red Level can still use the facilities of the rest of the hotel - we liked the spa and the live music. We tried a couple of the restaurants, which are fine, but they were relatively expensive and there are nicer options in Alcala, which is a 5 minute walk (especially Sauco and El Rincon Canario) - it was a big plus point not to be confined to the hotel’s options. Rooms are spacious and pleasant - only minor niggle would be that the bathroom fitter didn’t seem to have been the best; you may spend some time trying to avoid the shower flooding the place! Service was great throughout - really friendly staff who couldn’t do enough to help. We hope to return soon!

Just returned from 5 days at Red Level - second visit and can categorically say we’ll be returning again next year. Ignore any posts on here about how busier it’s got ( no it hasn’t ) or how service has diminished ( no it hasn’t ) . It’s still the most relaxing experience in the canaries by far although we timed it well by watching every morning how UK was completely snowed in . We changed a little this year and downgraded to side view whilst going half board . Taking nothing away from a very enjoyable four night multi location culinary experience in each of the restaurants on site we still felt the full sea view B and B choice is just the way to go . Stand out meals were the Teppanyaki in the main hotel and last night at The Terrace ( if you both like fish order the salted sea bass - delicious! ) We were a little unlucky occasionally with the weather , however , if you know Tenerife rain in the morning means nothing. Pool cold ? Nah - just get in and 15 seconds later the stress of work will evaporate The staff as always can’t do enough for you , free water , fruit, cakes , hot drinks - service is instant , concierge great and also entertaining And the happy hour on the house at 6pm ? Well ... it’s just fab what’s not to like? See you next year Red Level

Having just come back from a six night stay at the Gran Melia, I feel compelled to write a review, as my girlfriend and I had the most amazing stay. This place is simply a MUST VISIT. We arrived in Tenerife last Saturday morning and jumped in a taxi to the hotel. The hotel was about 20/25mins away and cost around 45 euros. We stayed in Red Level and believe me, if you are sat wondering whether or not it is worth spending the extra money (much like we were) then I can assure it is. We got to the hotel, greeted by the bell boy who took our luggage straight away and we were given an exceptional welcome by the man working in the reception. Straight away we were offered a drink and seat, and he gave us a full breakdown of the hotel, restaurants etc. Right from the start we knew this was going to be an amazing week. Our room - absolutely lovely. Big balcony area, massive bed and bath, shower was great, very clean, all the necessary facilities and really lovely Clarins shower/bath items topped up throughout the stay. Highlights of our stay included: Liquid Garden - for red level guests daily there is an open bar between 6 - 7pm, serving all drinks including a gin bar and canopies. Watching the sunset go down each night was bliss. DO NOT listen to those on here complaining there weren't tables available/it was a free for all - thats rubbish! Swimming pool - we mainly lounged at the pool closest to the Red Level reception. What we loved so much was how peaceful it was with no kids. The pool has jets which automatically come on every 45 mins or so which was cool. The bar staff are available to wait on you and were smashing guys, Oliver and Irene both deserve a special mention. Red Level service - honestly impeccable, couldn't fault it. Lovely touch is that you can have two items ironed free of charge daily, which came in very handy! The staff are all so friendly, they literally cannot do enough for you. Make sure you book direct through Gran Melia, not only was it the cheapest but they also give you 20 euros credit a day for doing so. The hotel certainly exceeded our expectations and already we cannot wait to return - not very often we say that!

Why? Because it is the best hotel I've ever been and I don't want eveybody go booking a room. From the moment you arrive, till the moment you jump in the pool, the moment you take a drink at the bar or have diner in the Terrace... everything is exceptional. Every single person working in this hotel is super friendly and always giving all they can to make the stay perfect. We only stayed for three nights, but I'm 100% coming back!

Our first trip here and we had a fabulous time. Staff were amazing just can't say enough about them so friendly and accommodating. Memories of watching the sun go down each evening ahhh ... could do with some of that sun now. Restaurants were of variable quality and if you go early in the year it can be chilly out at the outdoor restaurants so be prepared. The only bad service was at the Italian restaurant where it was crazy to get in, really cold and the serving staff were not friendly which was a real contrast to other areas. Overall the red level was worth it and would love to return but this depends on the prices which seems to be increasing.

Calle La Costa, s/n Guia de Isora Tenerife

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

RedLevel at Gran Meliá Palacio de Isora - Tenerife places you next to Alcala Beach and a short drive from other popular attractions like Los Gigantes Beach. This 110-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 7 restaurants. On the beach, the hotel is also close to Los Gigantes Marina.


Free buffet breakfast is served each morning from 8 AM to 11 AM. Relish the fondue at La Terrace, one of 7 onsite restaurants, which serves dinner, or enjoy the ocean views at Liquid Garden Pool&Lounge. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.


All of RedLevel at Gran Meliá Palacio de Isora - Tenerife's 110 air-conditioned rooms provide furnished balconies, iPod docks, and sofa beds. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, espresso makers, and free bottled water.

Property features

Guests of RedLevel at Gran Meliá Palacio de Isora - Tenerife have access to a full-service spa, 3 outdoor pools, and a nightclub. If you plan to drive, free valet parking is available. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include an indoor pool, a fitness center, and a spa tub.

Reviews from Trip Advisor

Trip Advisor aggregated rating

84.0% of guests recommend this hotel

Total of 1275 reviews