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RedLevel at Gran Meliá Palacio de Isora - Tenerife

5.0 out of 5.0

Recent guest reviews

We have just returned from an idyllic week. W.E couldn’t fault the Hotel, great bedrooms, excellent TV, internet. The Public rooms are beautiful, the pool & grounds perfect. We enjoyed the Bali bed on the lawn with comfortable sun beds & delicious smoothies. The good choice of restaurants for evening dining. Especially La Terrace, Nami the Japanese sushi & Teppanyaki, the Market grill with wonderful fish. Club Ocean & Pangea were a bit busier & not exactly our taste. Breakfast & lunch in Red Level restaurant were always very good with cheerful Staff & the lovely Kamila always watching for our every need. Beatriz the Red Level director was terrific, attentive & helpful, a charming lady. All reception staff excellent & Alex always ready to help. We can’t wait to return next spring.

After many trips to the Gran Melia Hotel with our daughter we decided to try Red Level as we were traveling with no kids. The main hotel is beautiful, the infinity pool is stunning. This one of the main things that keeps us coming back to the hotel. As covered in other reviews Red Level is the adults only area of the hotel. The price difference between the main hotel and Red Level is substantial and in my opinion well worth it. The things that I appreciated were the luxurious sun loungers round the pool and in the Gardens, the dedicated breakfast area and the daily drinks reception. Every member of staff that I encountered was a pleasure to deal with. With a special mention to Mario at Red Level Reception. All in all a wonderful experience that I hope to repeat some time.

(-)Negative: Had to cut short my visit and transfer to another hotel which I have never done before after being ordered around by the head butler in overly loud voice in front of other guests during tapas time with the words "I am the boss and you have to do what I am telling you". Flashback to standing in front of the head teacher at school. Not funny at all! Furthermore everything needs to be booked via the reception and even if done so you might end up without a slot - happened to me twice during 3 days. (+)Positive: Great location, great amenities, could have been perfect

A well positioned hotel with good facilities and friendly staff. BUT, the food is very poor in all restaurants and the room we stayed in in the Red Level was noisy and simply not up to standard for the cost.

We went back for our second time and stayed in red level for families room. What can I say? It was just fantastic again. Service exceptional, staff so friendly and helpful and nothing too much trouble. It was my little boys birthday while we were out there and he was totally spoiled. The rooms are so clean and in good condition. Restaurants are really good. Pools and facilities are amazing. We will definitely be back again.

We had just fabulous, relaxing and very lovely holidays in the Red Level. From the beginning until the end, just perfect ! Rooms are beautiful, with a lot of lovely and also useful equipment. The management pictures are showing the reality. But then ... the staff ! Personally, after many years travelling around for private and professional reasons, never saw so kind and professional staff like here in the Red Level. Should I go back to Teneriffa, without any hesitation will book the Red Level again (and again) Please note: The Gran Melia is having 2 kind of hotel zones. The "normal" part which is also very lovely but much more people are there ... and it's very busy and "noisy" ;-) The Red Level part is calm, relax and for adults only which we were looking for.

Second time we stayed at the Red Level at Grán Meliá. As always the staff are fantastic...and the restaurants that we stick to are what we would expect when staying at the red level. We always book Nami (superb and consistently good Japanese food....I know in Tenerife...but it's amazing!) The waitresses are lovely and worth mentioning. Next is La Terrace ....love the chateaubriand so much so we had it twice! But you must book! Then the duo tapas was equally as good. We almost wish that Red Level was its own hotel!...you see the difference when you go to the main hotel next door. My only request would be that Red Level have its own bar area all the time rather then just at 'happy hour' which is amazing!!who thought I could pour that much gin in one glass!! You must try the Bali beds, different packages so you can pick one that suits you. We will be back.

We stayed in a Red Level, garden view room - This was plenty big enough but if we did stay again we may well opt for a front ocean view room. The Red Level pool and service was excellent (staff are brilliant) - we chose to have the gold drinks package but to be honest unless you are going to drink all day and night it isn't really worth it at 55Euros per day each. You get water and coffee free in the Red Level areas and free drinks from 6-7pm each day. As the wine choices are very limited on the drinks packages, you would pay on top for decent wine in the restaurants. We had breakfast each day in the main buffet as there was a much wider choice available - you certainly notice the difference in service here. We LOVED Nami and Duo Tapas equally. Our meal at Club Ocean was very poor but we enjoyed the Oasis Pool Grill and the Red Level Terrace. I would highly recommend booking the restaurants on day one or before you travel. We noticed some guests were unable to get into any restaurants when trying to book on the day. We would stay at the Grand Melia Red Level again.

As we Promised last year - we came back. It was as good as last year. To summarize the hole Hotel in a few words - Great Hotel, very obliged stuff. Al the employees try to fulfill all yr requests and most of the time they can. The hotel areal is spacious - I never recolonized that there are several hundred guests at the Hotel complex at the same time. The red level area is separated at one edge and is very quite and the stuff even a little more obliged. Very relaxing. At least there are 3 pools ( 1 in the red Level area) 2 in the "public" area. The salt water pool is about 300 m long I would recommend to book only breakfast because I personally think that the food in the 7 restaurants is good but for the quality to expensive. Still haven't changed my mind There are a few very good restaurants outside of the resort ( within walkin distance) which are much better for a more reliable price. (even more within 15 min by Taxi - 1 Min = 1 EURO) The rooms are big and very comfortable. Housekeeping is cleaning very well and is looking after yr needs several times a day. We will book soon to return to this wonderful resort

Just returned home after two weeks in this wonderful hotel. Our 12th visit and once again we were not disappointed. The breakfast is great, in a lovely setting in the garden overlooking the sea, where they also have the open bar every evening from 6 - 7, with lovely tapas and a great place to get to know fellow guests. We were luxury half board, so could eat at any of the restaurants including Duo (fine dining) and La Terrace, which is our favourite - try the Sea Bass in salt or the Chateaubriand, both delicious. All the staff are amazing, nothing too much trouble and everything done with a smile. Thank you Beatriz, Mario, Vero and all the Red Level staff for taking such good care of us. Looking forward to our next visit!

Calle La Costa, s/n Guia de Isora Tenerife

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Alcala, RedLevel at Gran Meliá Palacio de Isora - Tenerife is adjacent to Alcala Beach and a short drive from other popular attractions like Los Gigantes Beach. This 110-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 7 restaurants. On the beach, the hotel is also close to Los Gigantes Marina.


Dining

Free buffet breakfast is served each morning from 8 AM to 11 AM. Relish the fondue at La Terrace, one of 7 onsite restaurants, which serves dinner, or enjoy the ocean views at Liquid Garden Pool&Lounge. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

All of RedLevel at Gran Meliá Palacio de Isora - Tenerife's 110 air-conditioned rooms provide furnished balconies, iPod docks, and sofa beds. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, espresso makers, and free bottled water.


Property features

Guests of RedLevel at Gran Meliá Palacio de Isora - Tenerife have access to a full-service spa, 3 outdoor pools, and a nightclub. If you plan to drive, free valet parking is available. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include an indoor pool, a fitness center, and a spa tub.

Room options

Red Level, Deluxe Room, Partial Ocean View

Full 1 | Sleeps 2

Red Level Deluxe Frontal Ocean View with Whirlpool

Full 1 | Sleeps 2

Red Level Ocean Front Garden Villa

Full 1 | Sleeps 2

Red Level Deluxe Partial Ocean View with Whirlpool

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 1131 reviews