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H10 Tenerife Playa

4.0 out of 5.0

Recent guest reviews

Just spent a10 days here. I really don't know what people have to complain about. From check-in to the cleaners, the staff are amazing. The restaurant has plenty of choice for everyone. Leo & Angie work really hard to keep everyone entertained. The night time shows are great. Really can't wait to come back.

Situated on 9th floor it smelled awful of sewerage drains on all of the floor. Made complaints which were ignored. Sorted my room by putting floor mat over shower waste outlet Had three days in bed with diahorea and I personally thought there was serious issues with the work practices in food handling. Sour milk, tough meat unable to eat, food was so poor and hardly ever changed

We stayed at the tenerife playa mid march for a week, weather was good between 21C and 24C. This is the second time we have stayed at this hotel. I love the surrounding area walking along the promenade and watching the waves crash against the rocks, or walking further there is plenty to explore, its a beautiful place. The local shops and bars are an easy stroll away. The staff in the hotel were just as friendly as before, always taking the time to make everything perfect. Nothing more than I would expect from a H10 Hotel. Not sure why people said they needed to queue for meals, some times there were a couple of people waiting, but no more than a 2-3 minutes wait. At no time did anyone walk past us, as privileged clients. We found that we sat as many times by a window as not. A couple of times we went up stairs to eat. It was also possible to sit on the terrace as a few people did. The pool was warm and well used, lots of sunbeds always found one even if we had been for a walk first. The quality of the food was as good as we remember, the choice was even better. They have a wide range of food choices; at breakfast cooking the eggs and bacon etc on hot plates as you wait: At lunch and dinner cooking a wide range of meat and fish. The ready cooked choices range from pizza and pasta to meat and fish dishes with Spanish dishes as well. Salad were good and varied as was the soup. A choice of fresh bread at every meal was appreciated. Our room was not one of the refurbished ones (621) although bathroom was in need of a refurbishment everything was of a high standard. Very clean, and bedding and towels changed regularly. Entertainment the cabaret at ten was mostly of an excellent standard, went for a walk earlier to soak up the atmosphere in puerto de la Crez. Many people enjoyed the daytime entertainment, the staff were very enthusiastic, I am sure everyone had a good time. I recommend to try the Rancho Grande, the cakes are wonderful and the view is excellent, had to eat less at lunch to accommodate.

Well located hotel, with friendly, accommodating staff. We were particularly impressed with the food. The buffet restaurant offered an extensive choice, ranging from well known Mediterranean options such as pizza, to more unusual, traditional Canary dishes which we found to be delicious. There were plenty fruit and vegetables available. They also seemed to cater for people with allergies/ food intolerances. We stayed in room 130 which was on the ground floor just round the corner from reception. The room was a good size, with sufficient storage space and a huge king size+ bed. It was however quite dark - probably due to the wooden shutters on the patio door, which were presumably for security purposes, It wasn't the quietest room, but they did at least close the door between our corridor and the main hotel reception overnight to minimise the noise. There was also no extractor fan in the bathroom, which meant that the room was left very wet for quite a while after every shower.

H10 Tenerife Playa Puerto de la Cruz 569150505 I have to agree with most of the good and bad reviews depending on what you were expecting regarding this hotel. I always read reviews and Google streetwise to get an idea of the position and surroundings. How bizarre one seaview room reviewer complained of sea noise, idiot!! In our whole 10 days we did not see one queue for meals. Entertainment wise it's just background music musicians, competent l might add but not for me, but why a 10pm start for cabaret and that's after 15 mins of competition presentation, Hans won the darts, bowls, table tennis, synchronized drowning,and looking like a fool competition, (AGAIN ). We did have daily cockroach visits not the same one as l had dispose of it. Toilet flushes are not the best. The hotels location can be the only reason for its prices, we have had a lot better for a lot less i.e. Costa Adeje Grand, is far superior . Hotel is tired in places and the staff are competant although scarce. Never again.

Staying here this week. The hotel is in a lovely location with sea views. The staff are friendly and very helpful. Food is good and always plenty of choice. It’s been my birthday during the stay and we got back to a bottle of bubbly in our room. A really nice touch.

This is not our first stay in an H10 hotel but we were not impressed with this one ! Our toilet cistern made peculiar noises after flushing & twice we had an awful smell in the corridor & our room we were on 8th floor. There were long queues for the dining room at dinner & breakfast unless you were an AI or Privilege guest, which got you straight in. It’s large, open from 6.30 to 10.00pm so why not have 2 sittings to avoid people waiting? Waiters were helpful, food hot mostly & wide choices.

The hotel is arguably in the best location in Puerto de la Cruz, it is right on the front next to a small cove used by surfers. Benches on the promenade to watch the Surf, and a public beach bar further along. The hotel is also on the flat area down by the sea and the old central area and easy walk along the front from the hotel. Beware hotels in the higher area of Puerto de la Cruz, that will involve some fairly steep walks. The hotel is clean and tidy, a nice pool and bar area, and friendly staff. Visited some nice gardens, in particular the Orchid Garden. We had a sea view room on the 4th floor , but it was really a partial view, and was only just above the air conditioning units of the lower floors/kitchen. Not sure of the evening entertainment, we are not a fan, they had the same two person band each night between 8 and 10 before the "professional" act started. The buffet meals were varied and okay, and the outside breakfast area (up the stairs) was excellent, lovely in the morning overlooking the cove, and you could eat inside but upstairs in the evening to avoid the crush below.

Stayed in this hotel last week. It was a great holiday. The hotel was very clean as was our room. We had room 345 which did have a balcony but it over looked the road and was noisy at times but didn't spoil our hols as we didn't spend much time in there. The staff were all excellent. They were so friendly and helpful, always smiling, nothing was too much trouble. Leo and angelica were great at the daytime games, we joined in most of them and what a great way to meet and make new friends. We had a good laugh. Nightly entertainmebt was mixed but it is hard to please everyone. The spanish acrobats and the dance group fascination were brill. Lounge was busy at night and a nice place to be.The food was lovely fantastic choice, too much to chose from. We were all inclusive and you could eat all day if you wanted too. Hot and cold drinks were available all day! The views from the restaurant overlooking the prom/ sea front were beautiful. Also noticed a good range of special dietary requirements ie soya milk, goats milk, gluten free foods etc. The location of this hotel is fantastic, right on the pedestrianised area, over looking the sea and next to Lagos Martinez. Beautiful sea views. Really enjoyed our stay here, and would definitely come back and recommend to friends and family. Thankyou H10 playa. Ps weather was fab, who said the north was colder and wetter?

We travelled as a family and it was our intention to enjoy a relaxing week’s holiday. The transfer to the hotel took approximately ninety minutes and upon arrival at approximately 9pm we were met by reception staff. The reception staff member was very helpful and quickly processed our arrival. We were informed that the restaurant was still open and we could immediately visit it. We took up this offer and we were met by the restaurant staff, who were once again were very friendly and helpful. We were allocated a room on the ground floor. It had a pool view and whilst it was relatively small compared to other rooms we have been allocated in H10 Hotels, it met our requirements. It was clean and well furnished. The balcony or terrace had the necessary table and chairs and the room had a television, a desk, an armchair and a table. The bathroom had a hair dryer, a toilet, sink and a bath incorporating a shower. There was ample storage space with wardrobes and drawers. We could not have asked for more. The beds were fine and exceptionally comfortable; you could have an excellent night’s sleep. The hotel was quiet and there was no rowdiness. The room has a safe. The fee was 25 Euros per week with 10 refunded upon return of the key when booking out. The main restaurant is very large. The food is plentiful, varied and tasty and the staff are very helpful. They are efficient but not overbearing. The restaurant offers beautiful views of the ocean. The Pool Bar offers snacks; the food is very good. The main bar is pleasant, with a terraced area outside. Unfortunately the hotel only has the one bar open at night and it incorporates the theatre where the night time entertainment takes place. The bar staff are very friendly and helpful and the drinks on offer are varied, with a very good selection. We were all-inclusive and had no complaints. The bar is clean and comfortable however the lack of any queuing does sometimes cause annoyance as staffs pay no attention to people who have been waiting a long time to be served. In some ways this is a problem caused by residents having no manners but some sort of system could and should be implemented. There is a Spa area and the services on offer are very good. We enjoyed massages and the staff were very friendly and the hygiene is excellent. The cost of the massage was reasonable. The gym in the hotel is well equipped and offers beautiful views of the ocean. There are two outdoor pools. Both are very clean and easy to access. One is heated and one is not. There are lots of beds. The entertainment team are OK. The hotel offers lovely views over the ocean and the beach that is literally yards away. It is right on the pedestrian area and you can enjoy pleasant strolls, passing lots of restaurants, bars and shops as you walk the short distance to the main resort centre. (Approximately 5 minutes) Some of the streets set back from the main promenade are worth strolling along. For those who want to party every night then this is not the hotel for you, but for those who want a nice relaxing holiday it is superb. The night time entertainment is very poor. It consists mainly of two resident musicians, who are not that good. Most of the entertainment involves listening to these people whilst the older residents practice their ball room dancing skills. There is no thought to the middle aged or younger clientele. There were three shows when we were there. One was a “Tina Turner” tribute act who only sang eight songs, three of which were cover versions of other artist’s records including The Beatles. The show was called “Simply the Best” and the tribute act never sang that song during the show. She spoke a lot and that sums it up. On a Friday night at 10pm the highlight was “Bingo”. Suffice to say we went out! In summing up we can say that we thoroughly enjoyed our stay. The holiday was relaxing and the hotel staff are very kind, considerate and friendly. We will re-visit but go out at night.

Avenida Colon, 12 Puerto de la Cruz Tenerife

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

H10 Tenerife Playa places you next to Casino Puerto de la Cruz and Lago Martianez Swimming Pools. This 324-room, 4-star hotel has 2 outdoor pools along with a full-service spa and free breakfast. It's in central Puerto de la Cruz and also a short walk from Las Piramides de Martianez Shopping Center and Puerto de la Cruz Town Hall.


Free breakfast is included with your stay. In addition to a restaurant that serves breakfast and dinner, you can also enjoy a drink at the bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


The 324 rooms are air-conditioned and have minibars and desks. Guests can expect free WiFi and satellite TV. Hair dryers are also available.

Property features

Guests of H10 Tenerife Playa have access to a full-service spa, 2 outdoor pools, and a children's pool. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

73.0% of guests recommend this hotel

Total of 1844 reviews