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H10 Tenerife Playa

4.0 out of 5.0

Recent guest reviews

From the time we checked in to the time we checked out nothing was to much trouble for the staff at this hotel. Rooms were spotless, excellent choice of food, lovely pool. Great location. Thank you to everyone from the maids to the waiting staff for making our stay so pleasureable.

Just got back from a week holiday with my partner, we are a young couple that just wanted a week away in the sun and wasn't bothered about being in the centre of Tenerife as we wanted to go all inclusive and wasn't bothered too much about nightlife and this hotel states that there are clubs, bars and restaurants close by anyway. Well it has been one of the worst holidays I have had .. the staff were very friendly and helpful and the hotel was cleaned daily, however the food was poor it was similar food most days and there wasn't much to my taste.. the weather was very disappointing which is obviously no fault of the hotels but no where does it state that Puerto de la Cruz is a cloudy part of Tenerife, we had no sun until the last day. The hotel is also more for older people, there wasn't very many young people there which also meant there wasn't very much to do. There are lots of places to eat and some nights singers are on but the whole place is mainly suited for older people. Over all it was a poor holiday as me and my partner was very bored and didn't find much to do, if your a young couple looking for a relaxing holiday with a bit of entertainment and some sun I would recommend going to the south and not the north. Unfortunately we just picked the wrong place, however had i seen a review like this I would have known not to book it.

The hotel, was recommended to us by a couple of different people. The location is very good and the area / environment is very pleasant. Our room was on the 5th floor and the balcony was overlooking the Lido, which is a great view. The air con., didn't function very well. We did report it and an engineer come almost straight away, claiming that we had to turn the temperature up from 16c the lowest setting to 24c the highest setting. Either way it blew out warm air. We ended up leaving the balcony door open of an evening. The staff were always friendly and helpful, the bar service was prompt, though on a couple of occasions, the All inclusive customers seemed to get priority service. Overall, we were disappointed with the restaurant, the food was plentiful, along with the choices. The ice cream was fantastic, full of flavour. Unfortunately, from day 1, we noticed sticky cup handles, knives not washed properly & slightly buckled at the ends, where maybe they had been dropped, a juice glass with a big chip in it. A cereal bowl with brown marks around the inside. I tolerated this until day 4, when the knife that had been set for me was dirty, I asked a passing waiter if he could replace it me, a few minutes later a waitress brought me a clean knife, it was dirtier than the original. I then went and spoke in private with the head man of the restaurant (Tall thin guy), I told him about the issues over the week so far, gave him the dirty knife and asked if he could have a clean one brought to my table. No knife was brought to my table, I had to end up taking one from another table. This man apologised, but to honest I don't think he cared. The final downside of the restaurant, is that they clear the tables so quickly, if you leave the table together to get any food, the table will be cleared, including any drinks that you may have not finished, this happened to us, in fairness our drinks were replaced without any hesitation, promptly. We have travelled to many hotels and countries and this has got to be the worst hotel restaurant that we have stayed for hygiene. The restaurant lets the hotel down. This is the most negative review that I have posted.

Hotel still as good as,food as good and the staff if I may say are even more friendly. As soon as we started to walk around we were saw staff from other years and they made a point of saying Hi. Rooms fine and up to standard looked like not long ago up dated. There was some work to up grade some rooms on one floor but from the odd little noise you would not know it was going on. We as a group of 4 made a few trips out and about which took in Loro Park 3 times a V I P trip up into the Mount Teige volcanic crater and the lovely little village of Masca and the Dragon Tree this was an all day tour with only a max of 8 people 55euro each booked through Tourist Info Office. Also a local bus ride to Santa Cruz for the day. Weather for the 14 days was very hot and sunny.

The Downside of the holiday was unfortunately the weather which was not the fault of the hotel we had a week of a blanket of cloud apart from the day we left when the sun decided to shine! The hotel is undergoing general updating at the moment. This was not too much of an inconvenience to us. The staff were very friendly and the food was excellent. I would suggest the waiters take your drinks order when they seat you because it can take a while to get someone to get drinks for you. The room was small but functional we were on the third floor which was handy as the restaurant was only one floor down and everything was nearby. Really cannot fault the place it was a lovely holiday, very relaxed, close to lots of amenities. The only downside was the weather so if you like the sun I would stay on the south of the island.

Just back from our first stay in Porta De La Cruz and at this hotel (10th to 17th June). We have stayed at other H10 hotels, this was reason for booking, very happy in general. We stayed all inclusive, in an upgraded junior suite and with Privilege services. Food Very good buffet, decent choice of food, but over the week felt it became a little monotonous, but never had a situation where there was nothing to eat. We did try the pool bar one lunch, but not really our cup of tea, plastic glasses and warmish burgers / sandwiches were the only real let down in regards to quality of food on the stay. The service in the restaurant was very good, virtually all the staff were very friendly, the head waiter was very good, we always got a table where we wanted. The staff were constantly making sure you were looked after, one young girl that deserved special notice being Maru, she was exceptional. Room We had a junior suite on the 7th floor, small balcony but enough room for the table and chairs, overlooking the sea, really good view. Maid service was very good, never seen, but our room was spotless. Overall needs a few more spot lights in the bathroom, lighting level a little poor in the bathrooms. The safe provided is a key operated safe, as its A-I the only issue would be carry the key around all day, all the other H10 hotels we have stayed at have had digital safes, possibly something to thing about by the hotel Bars Pool bar was let-down to us, plastic glasses not our cup of tea. Lounge bar very good, the staff worked very hard to ensure you were served as quickly as possible, the barmen were superb, never had to wait long. Drinks were all branded drinks, with local beer and house wine. the beer was Raina a decent drink, the wine was on tap, but very drinkable. Reception In general very good, covered everything we needed, other than we had a late flight left hotel at 5pm, but had to be out of room by midday, a little poor that a hotel of this standing that they do not have a courtesy room to get washed and changed in. Restaurant Dress Code We expected and indeed it says in hotel info the long pants and sleeved shirts are required on an evening, unfortunately the hotel do not enforce this, this is first H10 we have been to that allow this to happen, I / we feel that it does not give the impression of a decent hotel high class 4 star hotel, hopefully they will look at that. In General We had a good holiday, the resort is very nice the hotel is in a great position, coming out of the front door onto the promenade, really nice walk on the prom, plenty of decent bars / cafes / restaurants around there. Would we go back, most defiantly, looking at cost for next year already.

We visited this hotel for our 1st wedding anniversary. Neither of us had stayed in a h10 hotel before or been to Tenerife. I emailed the hotel before hand to request a quiet room and they emailed me back stating they would see what they could do and wishing us a happy anniversary. When we arrived check in was pleasant and efficient and we received a glass of cava each. The room we had was 1004 and was top floor with amazing sea views and was a suite not the town room we had booked, I assume they upgraded us due to it being our anniversary which was a lovely touch. We were also given welcome cava and fruit. The hotel was extremely clean and looked beautiful. The pool area has fruit trees and many plants it looks amazing. Our room had an extremely comfortable king sized bed , lounge area, flat screen tb. No kettle or iron provided and you have to pay for the safe 15 euros a week. We were given water on arrival but not supplied any more you can ask at the bar and they will give you water to take to your room (We booked all inclusive with thomson so assume there would be a charge for half board) the room was cleaned daily and you could order room service at a charge if you liked. The location was brilliant right next to a black sand beach and a range of shops and supermarket. Turning left out of the hotel and keep walking is highly recommended with many restaurants and quaint churches and buildings. The service was excellent all staff were friendly efficient and hardworking. The animation team was great, friendly and not too in your face if you were not interested in activities. The entertainment starts late with house hand at 8 and entertainment at 10 after handing out of certificates for activities. It was ok, we saw a Tina Turner Tribute act, flamenco dancers, acrobats and the like. House Band was typical of any all inclusive hotel, not to my taste but others appeared to enjoy it. The pool bar was confusing at first as is self service but if you ask they will give you any spirit you like or wine and you add mixers yourself at self service pumps. There was beer on tap, local band. The snacks were good self service cakes fruit toastie roll cheeses etc. Lunch time they did burgers chips etc. We always ate at the main restaurant for lunch as the choice was great. The waiters served you drinks and you helped yourself. There was so much variety and choice at all meals and the quality was outstanding. There was an outside terrace you could eat at and the restaurant has good views of the seafront. The main bar in the evening was waiter service though you had to wait a while if it was busy. You could go to the bar and ask for a drink, sometimes they would serve you sometimes they would ask you to sit and wait after taking your order. The terrace was nice to sit outside in the evening but got very busy. The hotel mainly had German guests and we saw hardly any children, probably because all the activities are adults only. The pools were lovely, cold when it was overcast but warmed up nicely in the sun. Pool towels were free with all inclusive usual deal you got a towel card. Loungers were comfy. There is an atm in reception and a games area outside with pool table, table tennis etc. Overall we had an amazing holiday and were thoroughly impressed with h10 and would book with this group of hotels again if this is the standard in all their hotels. The staff do an amazing job and all work really hard. We had a lovely wedding anniversary made better by this great hotel.

Recent visit with my disabled wife who is deaf/blind. The drop off point for this hotel is about 50 metres from the hotel so if you arrive needing assistance it's very awkward. In our case we arrived at 9.30pm and the Rep from J2 help with our cases otherwise this would have been a problem as we found out when we checked out and we had to struggle to the coach pick up point, even though the hotel had old us that they would help it was not forthcoming. The staff in the hotel are generally very helpful and a table was always made available near to the buffet. Our room was on the eigth floor with a sea view, the room was clean and reasonable standard, remember they do not provide tea or coffee facilities in the room. There is a safe but is charged separate to the holiday cost and is a bit expensive. The balconies aren't to big with a table and chair, the view was excellent however the noise level most of the time was excessive. The air conditioner is unbearably loud which means you need to keep the balcony door open all night, which isn't such a good idea as you hear local music until about 12 then the late night revellers at about 2am and to add to the misery they start cleaning the beach at 6am. On our visit the hotel was updating the rooms on level 3 which meant it was very noisy round the pool during the day. You can also hear doors closing, any furniture being moved in rooms above or any. Voices in the corridor. The restaurant is very pleasant with good sea views however when the hotel is full dinning becomes a nightmare. All meals are buffet style and it's the first time I have ever seen people searching through food for the best bits. I won't mention which nationality they were mainly but they do have a reputation for claiming sun beds round the pool before many people even get up. The staff are so busy they don't really interact with the customers and this spoils the atmosphere. The usual problem exists round the pool, it is meant to be open between 9am and 7pm, but you know who are down there early and take the sun beds. To the hotels credit they did on at least one day cordon off the pool thus preventing this ignorant behaviour. We did notice that as our holiday was drawing to an end the shower gel was not replaced and two days before leaving the face clothes were removed. Final point on the restaurant, the hotel rules are no shorts at the evening meal, in respect to other guests, however it seems that it's not enforced, so our continental friends are basically sticking two fingers up at us. We did have an excellent holiday and Puerto de la Cruz is a beautiful place and we will certainly go back next year

H10 was a brand I'd heard of, but for some reason avoiding a holiday in Spain for a while, I'd missed staying at. We booked via Thomas Cook and it was a typical 'all inclusive' type of holiday where we would just relax and eat our way through a week by the beach and mountains. All of this was perfectly fulfilled by the H10. Rooms are the thing every review reader want to know about, and the H10 rooms were an incredibly mixed bag. We stayed in the block facing the beach/ to the right of the main entrance and they were modern, bright and had up to date fittings and accessories. Luckily we stayed here, as we visited another to use as a 'short term room' and it was completely different. Amongst the old, wooden, brown furniture was a faded & tiny seat for children, smashed air conditioning unit (just like another of our party's room) and a bed from the 60's. My suggestion would be to really make sure you get a modern, newly fitted room on booking or checking in. (The hotel did appear to be refitting the rooms while we were there however, so may all have changed soon). Location was excellent being just meters from the, albeit wavey, beach and its surf school. The hotel itself was at the tip of Puerto De La Cruz offering a short distance from the main roads, so you could get out of town by car smoothly if you have one. Dining in an 'all inclusive' often carries stigma for being all too similar day in and day out, or even week in and week out for some. Yet this hotel attempted its best shot at offering something new each day and stapling in a number of basic favourites such as chips and cheeses. Sushi day was a particular favourite with my girlfriend. It did however miss the mark on the last few days we were there and their vegetarian options were a bit sparse. Perhaps more variety and less bulk. Although I will admire their ability to reuse foods... Breakfast was the only thing which was a constant but this is a good thing to start the day, and everything was fresh and you knew you what you were getting. With regards to the hotel facilities, everything you needed to either keep fit and active or just sun tan and be incredibly lazy was catered for. Archery, shooting and other 'locals' games were available and Leo (the instructor while we were there) was a great host, getting as many people as possible to take part and then getting those people to really enjoy themselves (myself included). The pools were a decent size and the idea of one heated and one natural was an added bonus. Overall, would really recommend a stay in this hotel and would consider staying again myself. Ps. Don't miss breakfast on the balcony upstairs in the sun overlooking the beach, totally worth doing.

Just returned from a 2 week stay @ Tenerife Playa. Location of this hotel is great, right on the seafront within a pedestrian area. A comprehensive choice of food at breakfast & evening meal. Staff very attentive & friendly. We had a garden room with a gate leading into the gardens & pool area. Lots of shops nearby and the walk into the old town well worth a visit with lots of lovely churches & plazas. Another good day out is to the orchid garden although this also involves a walk up a stiff incline, better carried out on a cloudy day. Would highly recommend this hotel.

Avenida Colon, 12 Puerto de la Cruz Tenerife

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

H10 Tenerife Playa places you next to Casino Puerto de la Cruz and Lago Martianez Swimming Pools. This 324-room, 4-star hotel has 2 outdoor pools along with a full-service spa and free breakfast. It's in central Puerto de la Cruz and also a short walk from Las Piramides de Martianez Shopping Center and Puerto de la Cruz Town Hall.


Free breakfast is included with your stay. In addition to a restaurant that serves breakfast and dinner, you can also enjoy a drink at the bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


The 324 rooms are air-conditioned and have minibars and desks. Guests can expect free WiFi and satellite TV. Hair dryers are also available.

Property features

Guests of H10 Tenerife Playa have access to a full-service spa, 2 outdoor pools, and a children's pool. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Double Room

Full 1 | Twin 2 | Sleeps 2

Double Room Single Use

Full 1 | Twin 2 | Sleeps 1

Double Room Single Use, Sea View

Full 1 | Twin 2 | Sleeps 1

Double Room, Sea View

Full 1 | Twin 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 1631 reviews