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H10 Tenerife Playa

4.0 out of 5.0

Recent guest reviews

Hotel- clean and tidy bit of building work but mainly general maintenance Pool- Can't reserve a bed by the pool. You can if your NOT English. What a joke one rule for one, one rule for another. Restaurant- really good food Rooms- clean and tidy and good room service (could do with a kettle and cups) Entertainment- Not much from what I seen. Surrounding Area- nice clean and plenty of shops and bars, stunning views of coast. Not overly an English friendly hotel but good for a bed and food

This hotel has one of the best if not the best positionsolution in Puerto dela cruz, it's right on the front near enough opposite the lido. The food is good but not really for the English taste a lot more catered for the continental taste , but the ice cream is lush. As I said great position but parking can be a binding as they don't have any at all there is parking near by BUT it's a first come first served. While we stayed there we parked at the shopping centre which is about a 10 minute walk from the hotel. It was not cheap. But if you have no car it's the best position you will get. And plenty of nice restaurantsite close by. Over all food fair parking none position the best.

This was our first time here, and in Tenerife, but I can't imagine a better place to stay in Puerto de la Cruz. It's right on the main promenade, but at its eastern end by the Lago Martianez and the black sand beach at Playa Martianez, so there's not a constant thoroughfare of people outside. You could not have a better location: 100m from the superb Lago Martianez, and everywhere in easy walking range. Don't bother bringing a car. We were also lucky enough to have a Junior Suite on one of the upper floors, with a big balcony looking out towards the Lago and the ocean. If you've not been to PDLC before, it's hard to describe just how nice (and hypnotic) it is to watch and listen to the white Atlantic waves rolling and crashing in all day and night. The room was cleaned spotlessly every day. We only had half board (there are hundreds upon hundreds of places to eat within easy walking range, in a very nice town) but the buffet breakfasts were superb. They cater on a massive scale for hundreds in the hotel, but the staff were mega-efficient in running the whole thing, with everything almost constantly replenished. You could quite easily stuff your face for a whole day on what's on offer, and many visitors seemed to do so! I found the staff friendly, helpful and ultra-efficient: despite my faltering Spanish they generally spoke very good English, and even did things like printing out some important emails for me when I asked them. The swimming pool/s are OK, but if you come to Puerto de la C it would be a shame just to sit around a hotel pool every day rather than crossing the street to Lago Martianez or jumping in the sea. For those that like to sit by the pool, it's fine, and they did some fun activities there like Aquarobics. Overall highly recommended and a pleasure to stay at. It's clearly part of a slick, smart and well run international chain. I've nothing else to compare it with in this town, but I can't imagine staying anywhere else if we go back there.

For my first break at the H10 Tenerife Playa I was blown away. My mother and I went for two weeks for a calm holiday to celebrate the end of exams. This was the perfect place to have a relaxing break. We were all inclusive and had no need to dine out as the selection of different food items was unbelievable! You had the choice of trying different cuisines during the evening meals, which were all self service. Perfect for picky eaters as there was something for everyone. As for dessert, a huge selection also catering on the healthy side with a wide selection of fruits. Lovely view from the main dining room. The facilities are lovely. Two wonderful swimming pools, a children's pool, a Jacuzzi and so many activities running during the day as well as slightly dated yet some interesting evening performances. The hotel also offers spa treatments and a minute gym that faces the beach but we did not use these. Both appeared to be clean. The staff were lovely and friendly as well as very hard working. We had a few issues while staying here but all were resolved with help of the Public Relations Representative. She is extremely hard working and always happy to help. I would highly recommend going straight to her if you have a query. Thank you so much for your help, Miranda. Bar and restaurant staff are very tolerant and appreciative of anyone who attempts speaking Spanish. Our room was on the ground floor with a large balcony, facing onto the well tended gardens, leading to the pools. For a ground floor room, we expected a bit of noise but other than the evening entertainment, which finished at 12pm, it was rather peaceful. It was cleaned regularly with fresh sheets and towels when we requested them, but a bit more attention could be paid to the cleanliness of the bathroom. I would suggest bringing a travel kettle as there wasn't one in our room. There is a beach not far from the hotel, quite small and it appeared to be more of a locals beach but it was still very pleasant. From the hotel, you can walk into the town that has a variety of shops, casinos, bars and restaurants. It's a lovely environment to walk through at night. It was a very pleasant experience and I am already planning on going back!

What an absolute fabulous stay we had at this great hotel! Stayed for 7 days and wished we could have stayed a few more days. First room was overlooking the pools and gardens, which looked great. Very good condition and offers all you need. As we however preferred a sea view, we asked at Reception for a potential upgrade (which we were more than willing to pay for). The next day we were complimentary upgraded to a sea view room on the 08th floor and we were over the moon. Saving some money on the upgrade meant we could spend it on visiting local attractions. Went to Loro Parque and rented a car to go to Buenavista golf club via Mount Teide, coming down the beautiful windy roads through Masca. The hotel offered a fantastic car rental deal which we would highly recommend. As it was my birthday during our stay, we were sent a complimentary bottle of bubbly - what a treat! The restaurant is fabulous, offering many alternatives for everyones' taste! Everyday new food options which makes it even more enjoyable to go back. We would definetely recommend to book all inclusive as this allows you food and drink all day and as much as you want. Miranda, Guest Relations Manager, made our stay and we wish to thank her so much for looking after us! Miranda - you are a true gem!!! We also enjoyed the recommendations given by Brigitte, TUI Deutschland representative. Thank you all for making our stay so wonderful and we will definitely return!!!

Returned to Tenerife Playa for our 4th stay and hopefully not our last. Arrived late at night and were told that there was a supper available, dropped our bags into the rooms and headed to the restaurant where the staff had laid out plated salads, cold meats and cheeses, crackers, water and fresh fruit, after a long days travelling this was very much appreciated. Our rooms (110 & 112) were on the ground floor with balconies facing into the gardens. Although we were on the main promenade noise was not an issue and it was lovely sitting outside watching the world go by. Food in the hotel is well cooked and hot and there is a great selection both at breakfast and evening meal. The pool bar serves food during the day and is very reasonable. Rooms are of a decent size and very comfortable (we brought a travel kettle as there are none in rooms). Pools and surrounding areas are very clean and well maintained, seems to be 9 o'clock is the time for the race for sunbeds! The animation team call out for different activities during the day, they don't go round and bother anyone to participate and they always seem to get people wanting to join in. Evening entertainment is very dated but regardless always seems to attract a great crowd. My main reasons for returning to Tenerife Playa again and again is it's location. Right on the promenade, in a pedestrian area, a short walk to all the town has to offer. Love it!!

Generally satisfactory however is being refurbished especially in the rooms. Cleanliness in all places but unfortunately very few of the staff speak other languages e.g.. English. It is located in the best part of the city and it serves a moderate breakfast and dinner but it has large quantities.

Me and the family arrived quite late at night we unpacked our bags and went for a walk along the beach front to find some food. When we got back we plugged our travel adaptors into the sockets and they blew up and even burnt my Finger with my iphone charger !! when we asked for help the man didnt speak any english and they didnt really help so in the end we found a plug that worked in the bathroom ! and used this when we where not having a shower !! Apart from this the Holiday was amazing we had cocktails free on all inclusive ( Bonus) The pool was lovely. We did have to race for beds very early in the morning to grab the best spot! what didnt help was the privledge guests who had their towels put out for them before we coud get there. The hotel its self was clean and the food was lovely. Everything was in walking distance and the free train to the zoo was great as well One mention is to Theo !! He was brilliant got me and mum involved in all the sport activitys and we won a couple! he also did water arobics that was so much fun thank you Theo keep up the good work I would come back here to stay it was Lovely just the odd bits that could of been better.

Stopped at the H10 Tenerife Playa the last week in July for 7 nights. The hotel is about 1 hour from the airport. We were the only ones booking in so it was really quick the reception staff and the staff throughout the hotel were fantastic. We were on the first floor so we only used the lifts a couple of times. We were in room 226 which overlooked the promenade, the room was large enough for the two of us with a safe (25€ including deposit) a mini bar and a TV (Sky/BBC news) the room was modern but the bathroom was a bit dated the bath being very small but I prefer a shower anyway. Never heard any noises from the adjacent rooms, the balcony was average size but adequate for the two of us. The air conditioner worked okay. The restaurant had plenty of choice with a chef on hand at mealtimes you could eat inside or out and the restaurant was always quiet when we went for our meals. It's not often I like every meal for the whole of the holiday but I did,fantastic selection/quality for all inclusive. The sun beds were available from about 8.30 with the beds round the pool snapped up quickly but you could usually still get a bed by 9.30. The two outside pools are a decent size and there is also a children's pool and a jacuzzi. The weather was great while we were there but it can get a bit cloudy on that side of the island.The hotel is in a good location with plenty of things going on in the resort. I personally wasn't keen on the entertainment in the hotel it was very much geared to the older Spanish clientele with a bloke on a keyboard and a guitar player or trumpeter in fact the first time they were playing I thought they were filming an episode of Phoenix Nights, it was a bit like watching the shopping channel because there's nothing else on. We only saw one other act (acrobatics) which was okay, but it was still a nice relaxing atmosphere. The wifi was good and also free. Apart from the small bath the only fault I could find was that some of the tables in the restaurant were a bit wobbly. One of the most enjoyable holidays I've had in a long time, brilliant!

Myself and a friend stayed here at the start of August 2017 for a week. We arrived around 9.30pm and to be fair to the staff, who were friendly and helpful throughout our stay, they fast tracked us through check in so we could get food which finished at 10pm. We had requested a twin room, however were faced with a double bed upon arrival, however this was promptly sorted by staff when notified. The room was clean although quite small. There was a small fridge and a safe, although there was a 15e charge for the key. Room service throughout the week was good with beds & towels changed early each day. The food was good, if not spectacular, throughput the week with a large selection available. However, no matter the choice a buffet is still a buffet and doesn't quite feel like dining. I'd imagine for the numerous families however it was ideal with a large choice for the kids including desserts. We had opted for the All inclusive option but still ate out a number of times as altho the choice was varied most options were repeated each day. With regards to the All Inclusive, it really should be classed as Some Stuff Inclusive as if you want mid range products, ie bar food (we got a nice half roast chicken one afternoon) was extra, a decent wine extra, Jack Daniels at the bar also extra etc. The hotel is quiet old and looks it in parts, the room seemed to have been updated but hallways and the main bars had a very 70s feel and there was an obvious need a lick of paint to the back exterior of the hotel. The pool was quite nice although you need to get up early to get a bed, about 8.30-8.45. Unfortunately we didn't have much need for a Sun Bed during our time there, PDLC is quite cloudy (5 of 7 days for us were overcast, possibly just very unlucky). There were activities like Water Areobics, Water Polo, Archery and rifle shooting in the hotel during the days, again more for the kids, can't say we tried them, and entertainment at night which seemed to consist of either three acrobats doing various handstands or and old guy on a piano with a guy on guitar/trumpet. It seemed to go down well with the older guests (65+ of which there were quite a few). It looked a little like something out of Phoenix Nights. In summation if you were on a family holiday it seemed like a decent spot or even there as a couple, indeed the whole of PDLC seems geared towards Families & Couples. I'd skip the All Inclusive as you will eat out half the time anyway. All in all I'd have expected more from a supposed 4* hotel.

Avenida Colon, 12 Puerto de la Cruz Tenerife

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

H10 Tenerife Playa places you next to Casino Puerto de la Cruz and Lago Martianez Swimming Pools. This 324-room, 4-star hotel has 2 outdoor pools along with a full-service spa and free breakfast. It's in central Puerto de la Cruz and also a short walk from Las Piramides de Martianez Shopping Center and Puerto de la Cruz Town Hall.


Free breakfast is included with your stay. In addition to a restaurant that serves breakfast and dinner, you can also enjoy a drink at the bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


The 324 rooms are air-conditioned and have minibars and desks. Guests can expect free WiFi and satellite TV. Hair dryers are also available.

Property features

Guests of H10 Tenerife Playa have access to a full-service spa, 2 outdoor pools, and a children's pool. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Double Room

Full 1 | Twin 2 | Sleeps 2

Double Room Single Use

Full 1 | Twin 2 | Sleeps 1

Double Room Single Use, Sea View

Full 1 | Twin 2 | Sleeps 1

Double Room, Sea View

Full 1 | Twin 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 1700 reviews