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H10 Tenerife Playa

4.0 out of 5.0

Recent guest reviews

We only stayed in this hotel for a short 4day break between christmas and new year ,nice an clean room and public areas, food was varied and plentiful , also a very good selection of alchol no cheap brands.staff very friendly and helpful.

Spent 4 days over new year. Room was good if a little cosy. Food was good and varied although they seem to struggle to keep things hot. New Year’s Eve dinner very good and the bar staff were friendly and efficient. Evening entertainment was a little disappointing with the singer very weak. We are around 50 and we were in the youngest 10%.... All in all a pleasant could have been better but you can’t blame the hotel for the weather

Spent Christmas here, we couldn't have been looked after better. The staff were fantastic. The Christmas Day gala meal was superb. The location is perfect, with sea views from the dining room. The poolside area and terrace are really nice, great place to chill out. Would definitely recommend.

A very nice hotel, at the beginning of the pedestrianised promenade. The rooms are fine. We paid extra for a balcony with sea view, but actually did not spend much time on the balcony. The restaurant is very pleasant, serving a wide variety of food and has lovely views. The pool area is rather crowded. We chose to pay 5.5 euros each to use the Martinez lido which is two minutes away. There are many activities on offer in the hotel, and entertainment almost every night. The majority of clients in the hotel were senior citizens. We had problems with the local car hire company recommended by the hotel. Stick to companies with well-known names and offices in UK.

We stayed for a week 25 Nov to 2 Dec 2017 at H10 Tenerife Playa. The hotel has a good location near to many things. There is no parking in this hotel and very very limited parking in the street. We parked our rental car at the nearest shopping centre called Martianez (Centro Comercial Pirámides de Martianez) and paid 30 Euros for a week. We re glad to park there as otherwise will be impossible to find parking elsewhere near the hotel. Rental cars have to be parked in the blue level underground which can only be entered right beside the yellow level's gate (So, the entrances to both Yellow and Blue level are next to each other). The hotel is clean and food is great and has lots of varieties. Staffs are polite. The only complaints would be some cockroaches were often visiting us during our stay. Another is the size of safety box, which is so small, cant fit even for a small laptop! Then the beds are a little too hard for us. We stayed in a room facing the swimming pool. Our room is not far from the bar but we did not hear any noise as such. Will recommend this hotel especially if the rate is great (we got a Black Friday rate and it s considered good!)

....and full of pleasant surprises. We spent a week here on half board, booked through Sunshine (excellent), at a very modest price. Flights care of easyJet (excellent). Car hire from Plus Car (excellent, with no excess premium, and a good, sound vehicle). If you are driving to Puerto de la Cruz beware that the main road into town is closed (going in), and finding the alternative route, late at night, took two hours! There is no parking at the hotel, but reception will direct you to a nearby mall, where it costs 30 euros for the week. The hotel is well presented, and Reception was fast and efficient. We (my wife and I, with our 11 year old daughter) were lucky enough to be upgraded to a Junior Suite, which gave us plenty of room. It had a large and very well equipped bathroom, a single bed and a sitting area, and a second area with a double bed (or rather two singles together). I think a standard room would have been cramped with the three of us. We were on the 1st floor of a three storey wing, with a view over the garden, and to one side the pools. No sun on the large balcony. Little noise from outside, or from adjoining rooms. Rooms have a locked safe (extra charge) and a locked minibar (on request). Breakfast is superb, with one of the best buffet selections I've experienced. Freshly cooked bacon and eggs, and a wide range hot and cold items. The buffet was varied from day to day, so there was always plenty of choice. Lots of fresh fruit, nice cakes, and to my surprise Cava (in champagne glasses) and vodka (for Bloody Mary's) available, free, for the hair of the dog. Good range of coffees, from machines. Supper was an even more extensive buffet than breakfast. It wasn't a case of finding something that appealed, it was a difficult choice deciding amongst a large number of things that appealed. Again there was a mostly different selection from day to day. The usual service for drinks, at reasonable prices, charged to your room. My daughter made use of the pools. One is heated, one cold. There is also a Jacuzzi and a children's pool, both of which are warm. Elsewhere there are other diversions: a pool table, table tennis, and assorted day and evening entertainments. We were too busy to take advantage, unfortunately. Guests are predominantly older (retired) people, but there were a few younger groups, and children. The hotel is right next to the black sand beach, and a short walk from the centre of town. All the staff we met were uniformly pleasant and helpful. The hotel is clean and well maintained. Okay, if you really want to nitpick, then there are small things that are a little tired, but not enough to take the edge off a very pleasant stay. If we can get flights at a reasonable price, I'm sure we will return to this hotel.

My week at H10 didn't start well. Went on my own for a week in the sun and was allocated a dim and dark room on the ground floor leading on to the front garden area, with a security door which said, to be kept locked at all times. Not a good choice for a woman on her own who wants to relax! Took two days to be moved, reception staff were unfriendly and certainly didn't show any understanding about my dilemma, after that I felt my holiday began. Food, particularly in the evening, although a wide choice was extremely overcooked, even the fish was dry and tough! Luckily the paella was delicious and I must have got through pans of it through the week. Apart from the reception staff everyone else was friendly and helpful. Location is good, nice walk into town where there is lots to do and plenty of shops to browse. Nice pool area with fresh supply of towels, no problem in finding a sunbed. It ended up a relaxing five days in all.

I ate lunch here as part of a Tenerife Shore Excursion. This hotel has a lovely lunch buffet with a great view of the water. Our tour guide had talked about the special red and green sauces that they have on Tenerife that you can add to your food and they had them. They also had delicious small Canary Island potatoes that were excellent with these sauces. There were also lots of other choices for salads, meat and fish. I enjoyed the buffet and the view and would recommend this buffet as a nice choice for lunch.

Visited at the beginning of December for a bit of winter sun. The hotel is right next to the beach with good sea views. Check in was efficient but i wondered why there were bottles of cava on the reception desk if we were not offered any. We had a room on the ground floor facing the sea. The description sounds good but the reality was not. The room was OK, the bathroom was fine and it had a magnifying mirror and a powerful shower over the bath with lots of hot water. The room could not see the sea as there was a tall hedge blocking the view. Also each of these rooms had a very solid wooden louvre type door which blocked out lots of light. The sun didn't get to these rooms unless the doors were open. There was a sign saying "Keep locked for your security". The dinginess of the room was exacerbated by the fact that my lovely Jean picked up a bug which kept us confined to the room for the second day (No fault of the hotel). Breakfast was good with decent choices and very good coffee from machines. Initially i felt that the choices for lunch were a bit limited but everything i chose was very good and the daily paella was the best i have eaten in an hotel. Dinner had better choice than lunch and, again, the food was excellent. They had a snack bar by the pool area where you could get beer, coffee and drinks, plus food at lunchtime. It was a serve yourself arrangement, which was fine and the burgers were good. The drinks as part of the all inclusive deal were very good. As a Gin and Tonic couple, we had the choice of Gordons, Beefeater and Bombay Original and the Tonic was Nordic Mist (which is my favourite but is not sold in the UK). The cava was very drinkable as was the red wine. The white was not special. The staff were brilliant!!! They were very helpful and friendly. Our rooms were cleaned perfectly and also nice and early. So when it got chilly we could go back to the room and warm up. Wi-fi was free and decent, plus available everywhere, which was good. The entertainment in the evening was a bit hit and miss. There was a group called "Shout the Sixties", who were very good and played old songs - great for and old git like me. There was a Tina Turner impersonator who seemed more interested in getting people up to dance with her than singing. There were also acrobats - say no more!! I have a couple of complaints. We were charged 15 euros for use of the safe (you were given a key) and i think this is cheeky. We stayed in another H10 hotel in the Canaries and they had a safe where you just entered your code - like most nowdays. The hotel information definitely said there was a heated pool. Well they kept it well hidden as both the main pools were NOT heated. This was very annoying as it was a major reason why we chose the hotel. Finally the pool area is surrounded by tall buildings and the sun (in winter) does not get to you until ten in the morning and disappears about 3pm. However, all in all, we had a very nice break and it was a very good price.

Pools very cold one pool which was stated heated was very cold at the age I am to get in this pool it’s a shock and the same to people of my age.the hotel is tired but the people who work there are very nice and helpful.

Avenida Colon, 12 Puerto de la Cruz Tenerife

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

H10 Tenerife Playa places you next to Casino Puerto de la Cruz and Lago Martianez Swimming Pools. This 324-room, 4-star hotel has 2 outdoor pools along with a full-service spa and free breakfast. It's in central Puerto de la Cruz and also a short walk from Las Piramides de Martianez Shopping Center and Puerto de la Cruz Town Hall.


Free breakfast is included with your stay. In addition to a restaurant that serves breakfast and dinner, you can also enjoy a drink at the bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


The 324 rooms are air-conditioned and have minibars and desks. Guests can expect free WiFi and satellite TV. Hair dryers are also available.

Property features

Guests of H10 Tenerife Playa have access to a full-service spa, 2 outdoor pools, and a children's pool. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Double Room

Full 1 | Twin 2 | Sleeps 2

Double Room Single Use

Full 1 | Twin 2 | Sleeps 1

Double Room Single Use, Sea View

Full 1 | Twin 2 | Sleeps 1

Double Room, Sea View

Full 1 | Twin 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 1790 reviews