I'm a lifetime diamond member with Hilton , come to find out booking thru Orbitz you do not get any beifits unless you book directly thu the Hilton honors app . This should be known before booking thru orbitz.
I had no complaints about staying at the Hilton. It was in the perfect location.
Overall the hotels was located in a good area however it was far from the main shopping areas. My room was very disappointing and did not reflect that of a four star hotel. It was old and not well maintained with paint cracking and peeling from the bathroom ceiling and had a shower that flooded the entire bathroom. The worst part was that it was located in a primary hallway between two tours making it extremely noisy. This hotel is not worth the premium charged.
Just a really nice property. Right on the Ocean.Lot's of nice amenities.
Loved the ocean view from the breakfast area and from the balcony in our room. The shower stall could have been more roomy.
The kids loved the pool. Prices weren’t outrageous like other hotels in Guam.
It was a beautiful stay and even when my son had an accident the staff was great treating him! They were kind and understanding and I will definitely stay again!
It's OK but I wouldn't go back. It was less than the experience I'm used to. The bed was hard, small (we reserved a king room, got a queen bed), the room was muggy and humid, everyone was friendly except the front desk people at check-in, and everything was overpriced (I don't mind spending a little more but the service didn't warrant price)...to sum it up, just not the Hilton experience I've had at other Hilton hotels.
Great hotel! Wish we could've stayed longer. Would highly recommend.
Front desk admirable! Rooms somewhat decent. Beach totally overrated for what it is.
Loved the pool side service and friendly staff everywhere!! Tasi club breakfast buffet was perfect to try new things and still find traditional American favorites. Would recommend this to any couple looking to get away in luxury!
Located in Tumon, Hilton Guam Resort And Spa is within 2 miles (3 km) of popular attractions such as Tumon Beach and Guam Premier Outlets. This 646-room, 4-star resort has a private beach, a full-service spa, and a water park.
Enjoy the garden views at Islander Terrace, one of 6 onsite restaurants. Get a pick-me-up at the coffee shop/café, or mingle with other guests at the free daily manager's reception. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.
The 646 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and minibars. Guests can expect to find wired Internet and 37-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer deep soaking tubs and free toiletries. Other amenities include coffee makers, safes, and ironing boards.
Hilton Guam Resort And Spa features a private beach, a full-service spa, and a free water park. Onsite parking is available, both free self and paid valet parking (USD 3 per day)—also useful is an airport shuttle (available 24 hours) for USD 15 per person one way. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include an outdoor pool, a children's pool, and a fitness center.
I'm a lifetime diamond member with Hilton , come to find out booking thru Orbitz you do not get any beifits unless you book directly thu the Hilton honors app . This should be known before booking thru orbitz.
I had no complaints about staying at the Hilton. It was in the perfect location.
Hafa Adai, Thank you for choosing the Hilton Guam Resort & Spa during your travels. We're glad to hear that you enjoyed your stay and wish to welcome you back soon. Thank you, Hilton Guam
Overall the hotels was located in a good area however it was far from the main shopping areas. My room was very disappointing and did not reflect that of a four star hotel. It was old and not well maintained with paint cracking and peeling from the bathroom ceiling and had a shower that flooded the entire bathroom. The worst part was that it was located in a primary hallway between two tours making it extremely noisy. This hotel is not worth the premium charged.
Hafa Adai, Thank you for sharing your comments with us. We truly do apologize that your stay was not to your satisfaction. Your comments will be shared with the departments concerned in order to better guest satisfaction. Our team wishes to welcome you back to the hotel soon. Thank you, Hilton Guam
Just a really nice property. Right on the Ocean.Lot's of nice amenities.
Hafa Adai, Thank you for sharing your comments with us. We’re delighted to hear that you had a wonderful stay and wish to welcome you back to the hotel soon. Thank you, Hilton Guam
Loved the ocean view from the breakfast area and from the balcony in our room. The shower stall could have been more roomy.
Dear Islandgirl, Thank you for sharing your comments with us. We're delighted to hear that you enjoyed the ocean views and the breakfast. Our team wishes to welcome you back to the hotel soon. Thank you, Hilton Guam
The kids loved the pool. Prices weren’t outrageous like other hotels in Guam.
Dear J.D., Thank you for sharing your experience with us. We're happy to hear that you had a fun family time at the Resopa Waterpark. We wish to welcome you back to the hotel soon. Thank you, Hilton Guam
Hafa Adai, Thank you for sharing your rating with us. We're happy to hear that you had a pleasant experience and wish to welcome you back to the hotel soon. Thank you, Hilton Guam
It was a beautiful stay and even when my son had an accident the staff was great treating him! They were kind and understanding and I will definitely stay again!
Hafa Adai, Hafa Adai, Thank you for sharing your experience with us. We're glad to hear that you had a pleasant stay and wish to welcome you back to the hotel soon. Thank you, Hilton Guam
It's OK but I wouldn't go back. It was less than the experience I'm used to. The bed was hard, small (we reserved a king room, got a queen bed), the room was muggy and humid, everyone was friendly except the front desk people at check-in, and everything was overpriced (I don't mind spending a little more but the service didn't warrant price)...to sum it up, just not the Hilton experience I've had at other Hilton hotels.
Dear Ruby, Thank you for staying at the Hilton Guam Resort & Spa. We truly do apologize regarding the experience you've encountered while staying here. Your comments will be shared with the departments concerned in order to better guest satisfaction. We wish to welcome you back to the hotel soon. Thank you, Hilton Guam
Great hotel! Wish we could've stayed longer. Would highly recommend.
Hafa Adai, Thank you for sharing your comments with us and your continued patronage to the Hilton. We do apologize that you did not receive the benefits during your stay. We hope that you had a great time wish us and wish to welcome you back to the hotel soon. Thank you, Hilton Guam