The Woolbrokers at Darling Harbour

Arrived on a Friday evening, 3 adults and 6 kids. There was a mix up on our first night with someone else being given a key to our room, and a bit of a rude awakening at 10:30 pm when a stranger entered the room! While the weekend receptionist wasn't the best at dealing with our concerns, the manager handled our complaint professionally, courteously and exceeded customer service expectations. As a result we would definitely return.

Good location closed to darling harbour. You can have 500 mo wifi for free. Common bathroom and toilets but very clean. Nice room with sink and fridge but don't choose a street side room (a lot of noise). Friendly staff, they can book airport shuttle for 16 $ per person. There is a luggage storage for free.

I expected this to be an old-fashioned sort of place but it is in fact a hostel. No bar. Still, the room was pretty good, shared toilets and showers perfectly OK, butperhapsa bit expensive for what it was.

Booked through booking.com for weekend. In the lead up received a letter warning us to produce ID on arrival ( sensible). After dinner in Darling Harbour we arrived at 9.30 - 10 pm. At this point.. we are 69/59 ...professionals, both extremely well dressed, sober ( I am a teetotaller) and drugs are a complete non issue. Booking in my name. As I am no longer a driver, I produced a Vic government working with children's check card complete with photo and address. I also produced my booking.com page. The young girl on reception frowned and said drivers licence or passport is the norm. I then offered my wife's Vic drivers licence but she told us ...no good as the booking is in my name !!!!. She then rang her boss and then told us we could not have the booking. We then had to cab it mikes out of the CBD to get a poor alternative. So, I made another booking.com booking for the Sunday night which they cancelled. I rang them and the receptionist said ....YOU HAVE ALREADY BEEN EVICTED FROM THE HOTEL !!!! I add that at the time of the sat night rejection we were not rude or loud...it was simply the girl was "thrown" by ID she had not seen before...note: I also produced my medicare card and credit card in my name. Sorry sir..no photo. My Trip Advisor reviews demonstrated we have travelled the world for many years and stayed at countless hotels. NEVER have we been treated in this disgusting way.

Loved our stay at the Woolbrokers Hotel. The room was clean and tidy and for a shared bathroom property, it was sensational as there were 3 bathrooms for 6 rooms!! The breakfast was outstanding. We will be back :)

My family of five children and two adults recently stayed at the Woolbrokers Hotel in Darling Harbour, Sydney. It was so much better than I anticipated. The quality of the room was equal to that which would've cost us an extra $1000 for one night (it's true, because we had shopped around!) We chose a family room with an ensuite and to my surprise, our rooms ended up have separate quarters for the adults and children. Our room was modern and clean, with comfy bedding. The free wi-fi was a hit with the kids. The accomodation was centrally located and easy walking distance to EVERYTHING! If I had to make a suggestion, I would only ask for a t.v. in the kids' quarters (we had one in the adults room) and extra hooks to hang the towels. We will definitely be back and I would have no hesitation in recommending this hotel.

My sister-in-law booked this accommodation in August last year when she booked the tickets to see Human Nature. Who knew that it would be 45 degrees that weekend. After finding parking across the road, which is subsidised by the hotel, we walked in and the lovely girl behind the desk directed us to a stairway to our room. What no elevator? No sorry. After scaling the stairs, then going through another door and 4 more stairs we came to our rooms. The main room had a king size bed, the other room had 3 bunk beds. "I bags the king bed!" There was a small but clean bathroom with shower & toilet, a small fridge in a cupboard, TV in the main room and 3 fans. The beds were surprisingly comfortable and a choice of pillows was good. It was clean and very well presented. The shower worked well though the shower head needed replacing. Proximity to Harbourside and the ICC is a plus but no air conditioning is a big minus. I would not recommend staying here in summer until that issue is fixed, unless you like the heat, however I would recommend staying here for the convenience of being close to Darling Harbour.

We booked a family room which catered for four adults and three children. The hotel is situated conveniently close to Darling Harbour; clean and reasonably priced. The reception staff were friendly and helpful and the rooms quite large on the top floor with an ensuite and extra shower next door. There was no air-conditioning but three fans were provided and the beds were clean and comfortable. Breakfast was provided and a leafy courtyard with tables and chairs was situated beyond the dining room. Overall, the hotel was quiet and Darling Harbour was only a short walk away.

We had a good couple of nights stay very clean staff were lovely only problem was no airconditoning and no lifts location was perfect easy walk to the harbour and public transportation and very quiet at night