6/10 Okay
Robert, Austin
Mar 29, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the lobby was nice. The fixtures and furniture were nice in the room too. There was a lot of construction around the hotel with a new subway station going in but my main issues were the inconvenient entry on the opposite side of the building from the train station, the side coming from the train was closed during some hours and almost never were the elevators accessible from that entrance. The bathrooms look really nicely done but the shower head is installed a good foot too low. Someone who is under 167cm fits but anyone taller has to duck. The bathtub also takes up a lot of space but is narrow and shallow so it’s almost just wasted space. The toilet lid was frustrating too with the outer lid being a soft close lid but the inner seat was not so it would slam shut. The QR code for the in-room dining and minibar never worked. Lastly, I was on one of the higher floors and it would be surprising if any room has a view of any kind. I expected far more from a 5 star rated property.
Robert
Stayed 4 nights in Mar 2024