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PARKROYAL Parramatta

4.5 out of 5.0

Recent guest reviews

I stayed at the Parkroyal for four days on a business trip. I was pleasantly surprised by the warmness of the staff. Check in was breezy and the lady who I dealt with was genuinely good at her job and her manner was lovely without being forced. My room was a good size. This is Sydney, I expected alot smaller. I like the fact that the rooms have a table with two chairs and the arm chair was very comfortable...too comfortable, I fell asleep in it! The bed was comfortable and I couldn't hear any outside noise. My bathroom was clean and well equipped, and I appreciated the full sized ironing board. Breakfast at the buffet was good. There was a gentleman that saw me in on the morning of Wednesday the 07/03 and he was amazing at his job. I have to say the eggs were perfect, too many places over cook their eggs and I loved that they were done right. Also, the barista that made my coffee was a wizard. I take my coffee strong, hot and with soy, she nailed it. Checking out was as easy as checking in, I was seen out by another lady and she was also great at her job. Helpful, smiling and warm, again, not forced. I appreciated the staff at this hotel very much, they really made my stay easy and stress free. I'm not sure who's in charge of training, recruiting and customer experience but they are doing a wonderful job. Pass on my thanks to all the fabulous staff at the Parkroyal Parramatta, they're worth their weight in gold.

What an excellent Hotel, loving up to its ratings. Ia 2 night stay in one of tbe king room with club room statis. The room itself has a comfortable king size bed, a roomy batheoom with all the toiletries, thete is a stocked bar fridge, desk, espresso machine, safe iron and if you get the right oackage even will do 2 pieces of your laundry. The club room has an executive breakfast,fresh espresso coffee, . In the afternoon relax and have beverages and canopes. . Parking underneath. Centre of the city. Bars restaurants and swimming pool. Look forward to more visits. And thanks for the champagne and c0hocies.

A parkroyal hotel represent the standard of 4.5 star. However what i can classified as 3 star hotel service.They are no provide universal socket and universal adapter, therefore they requesting you to purchase locally ( 13 AUD). Second, If you plan to stay more than 2 nights you will felt lose interest as the breakfast that provide are almost same selection for the foods and drinks.

Great suburban hotel with everything you may need, including a well stocked gym, restaurant and bar. Comfortable bed and not too much of that white noise at night that you can often hear in hotels (as a light sleeper this is a regular issue of mine)

The temperature in the room was simply too hot and the aircon control did nothing to cool down room. Not isolated, 4 work colleagues staying at same hotel with exactly the same issue. Won't be staying here again :(

The hotel is clean and functional with two levels of car parking. Limited 24 hour menu. Nice bar. We situated in the restaurant district and walks along river. Note - restaurant close early. Close to M4 motorway.

What a surprise this place was. From the outside, it looked great on the website, and it certainly lived up to its promise. Check-in was handled very well for our small group (four of us), despite a small issue with the included breakfast not being on the booking, which wasn't the hotel's fault. The rooms are great, with the bathrooms one of the best I've used in a hotel of this nature and cost. The location is awesome, with very easy access to the centre of Parramatta, and then to the freeway back to the airport. The breakfast was good, and checkout easy. Recommend.

I stayed 1 night at this hotel as part of a conference. The hotel is situated in the heart of Parramatta close to restaurants and entertainment. Reception check in and out was quick and professional. My room was spacious and cleaned to a high standard. The bathroom was small but functional. Excellent shower. My bed was very comfy and I had a wonderful nights sleep. Parking and hotel access was very easy and convenient. Breakfast was excellent with a very good assortment of fruits. My only criticism was the air conditioning. Even on the full level it was not functioning well I did request that maintenance have a look at it but it did not significantly improve. Not ideal in summer. Overall a very good hotel which I definitely would return to.

Walking in to the main foyer we were surprised at how lovely it looked, very inviting. Every time we walked past the concierge we were greeted with a smile. The service at the front desk was warm & friendly. Our room (729) was lovely, simple yet elegant in style, liked the bar fridge being up high, was easy to access. Bathroom was immaculate and was great to have exhaust right in the shower that actually worked and the mirror not fogging up because of this. Air conditioning was great. Club lounge was nice for both evening drinks and breakfast and we were made to feel welcome by the staff. We ordered late room service and we were happy with the quality and quantity of the food, the Ham & Cheese Toasted Turkish with chunky chips was enough for both of us for a late night snack. Overall, we could not really fault our stay and will definitely return as we like to see shows at The Riverside Theatre. Even the cleaning staff we passed in the hallways offered a friendly hello and smile. Extremely impressed!

Good service nice variety of tapas and lots of drinks options. Moreover nice place. Bit on the higher price range. We missed out on seafood buffet on Saturdays. We were asked to booked for the buffet.

30 Phillip Street Parramatta NSW

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour business center

Located within a 5-minute walk of Riverside Theatres, PARKROYAL Parramatta is within a 15-minute stroll of Parramatta Park. This 4.5-star hotel welcomes guests with 286 rooms and conveniences like an outdoor pool, free in-room WiFi, and a 24-hour business center. It's in central Parramatta and also a short walk from Old Government House and Parramatta Stadium.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.


All of PARKROYAL Parramatta's 286 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free newspapers, laptop-compatible safes, and phones are also standard.

Property features

PARKROYAL Parramatta features an outdoor pool, free WiFi in public areas, and 8 meeting rooms. If you drive, self parking is AUD 20 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a 24-hour business center, express check-out, and free newspapers.

Room options

Superior Twin Room

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Superior King Corner Room

King 1 | Sleeps 2

Club Room, Lounge Access

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend this hotel

Total of 1040 reviews