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PARKROYAL Parramatta

4.5 out of 5.0

Recent guest reviews

The hotel was situated at a convenient spot at Parramatta, with good access to many restaurants nearby. Perfect to stay at Parkroyal if you're driving as they have secured parking with a fee of AUD$19 per night. It's a 15-min walk to train station. The room design and setup were contemporary, neat, and well-maintained. Excellent condition. The only issue we had with Parkroyal was on the house-keeping service, seems there's no consistency among house-keeper. E.g. they might forgot to empty one of the trash bins (yet there're only 2 trash bins in a room), did not replenish toothbrush and toothpaste sometimes, change bedsheet only when requested (did not make it for for 5 days!). yet, I recommend the Club Rooms on 7/F, the room rates got you access to the lounge (at 7/F too!) for breakfast, drinks in afternoon, and refreshment throughout the day. it's a good service for those who may spend few hours in hotel during the day. Overall I would recommend this hotel to anyone visiting Parramatta, but hope the hotel can fix those house-keeping issues gradually.

Lovely spot, amongst the restaurants however we preferred to eat at the restaurant on site. Room was lovely, food was exceptional, service all round was spot on! It was a refreshing change to be treated in such a positive way. The king bed was so comfortable and the internet was a great speed.

Clean and of the standard I am used to at Park Royal. The Reception staff were great, there was not too long a wait to check in or check out and there were plenty of smiles from all staff. Close to many restaurants but it is a 15 minute walk from the station and Westfield Shopping Centre. Too far with bags. We took a taxi there and back but I later found out there is a shuttle bus stop outside the hotel.

Great room! Excellent little touches and very good size. Very clean and quiet. Shame about breakfast though, luke warm at best and other patrons pawing through the food with fingers which was not stopped by staff. I was surprised also at having to pay for parking.

Great place to stay. Staff very helpful & friendly. Nice Hotel with great Bar & Food services. Handy to everything you need in Parramatta. Shopping & food outlets. Accommodation was priced right but the hotel still provided 10/10 to their customers.

Excellent venue to stay, close to the heart of Parramatta. The Park Royal is my choice when visiting the area. The gym and closeness to running tracks and Parramatta park make it a great location. Rooms are always well serviced.

I stayed here for a conference in one of the freshly renovated room, really comfy bed and pillows. Friendly staff everywhere. Easy to park underneath. Breaks and conference food tasty and varied. Nothing was too much trouble. Easy stroll to train, cafes and restaurants. Will recommend.

The hotel staff was very friendly and always met my expectations with a smile. The facilities in the room and in the hotel was very good. I ordered room service mostly as I was staying for work and the quality of the meals was exceptional and always arrived within 30 minutes. The breakfast in the clubroom was lovely too with a full buffet (hot & cold/continental). Good internet, movie channel was a bit pricey for $35 for the movie package, Nespresso machine in room was a nice touch. Plenty of toiletries (incl. shoe shine, razors, hairdryer, bathrobe, slippers), there was even a scale in the bathroom! The room and bathroom was finished to a high standard. I would definitely recommend.

Step out of the door to the hub bub of Parramatta. Comfortable rooms with good facilities. The staff on the desk were very helpful with maps and recommendations for local restaurants and shops. Breakfast is well layed out with a huge choice of fruits and hot dishes. Convenient to shopping, restaurants and historic attractions.

I cannot fault anything with this hotel which was directly in their control. We got a deal that included breakfast, parking and a petrol voucher, which actually made the cost of everything really cheap for Sydney. As far as dining options in the vicinity - it is prime location. There were actually too many restaurants to choose from and I felt confused by the options (lucky I use tripadvisor to help me!) The customer service was seamless, I felt very welcomed. The room itself was spacious and comfortable. The common areas were very clean and modern. The breakfast options were extensive and fresh. I would definitely recommend this. The only fault I had that was not in control of the hotel is that we could hear some music coming from a nearby establishment at night and after 8 in the morning. Our room was facing the street and only on the 2nd level, but the noise did not stop me from sleeping and was not in the control of the hotel. This hotel is highly recommended.

Room options

Superior Twin Room

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Superior King Corner Room

King 1 | Sleeps 2

Club Room, Lounge Access

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 917 reviews