4/10 Poor
m
Traveled with family
Oct 3, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed here with family and honestly, I would rather book a cheaper motel next time.
Negatives:
Lift wait times: Waiting for lifts took around 15 minutes. With a 3-year-old and a 7-year-old, it was easier (though exhausting) to take the stairs to the 3rd floor.
Parking: Very congested parking bays. Getting out is tricky, especially with a bigger car. One small mistake and you risk scratches.
Staff attitude: Felt rude and unwelcoming. No warm greeting, no “thank you” at checkout. Even motels and premium hotels manage this basic courtesy.
Room amenities: No microwave or toaster. When asked, they gave excuses about “fire risk.” Personally, and I may be wrong, but I think it’s just to push guests toward their restaurant. If the restaurant on the first floor isn’t a risk, then why are basic appliances?
Overall atmosphere: Didn’t feel guest-friendly.
Positives:
Good location.
Cleaning staff were polite.
Rooms were clean — but that’s the minimum expectation for the price.
Overall:
Not worth the price. The service and amenities don’t match the cost or the Park Royal brand name.
m
Stayed 2 nights in Sep 2025