The room was clean, check in was quick and simple, all staff were great about sticking to quarantine protocol.
We booked a suit that was suppose to have two queen beds and a sofa pull out. (For 6 people) they do not have this room any longer even thought it shows on their website. They were wonderful about it, ended up giving us two rooms with two queen beds in each room. Free of charge for the second one - and a discount due to the mishap, Good place for a quick stay, breakfast was great. Pool was small but the kids didn’t care. Hot water didn’t last long at all taking a shower/ maybe 5 mins at most.
They had everything we wanted. The sheets and the beds were awesome.
They switched my room for no reason, the only good thing was Susan at the front desk. The hotel is under renovations which were not stated on the website so the pool was closed and there was a lot of debris
The hotel was having major renovations that we were not aware of. We arrived at night and had to use a side door to get in. There was no lighting and did not feel safe. The lobby had no air conditioning so the breakfast area was too hot.
Water backed in shower. Floor tile on bathroom floor was cracked
Lights went out but that was even the problem. The lack of information from the staff about the situation. Then in the the morning the rude staff, the smell of marijuana in the hallway I realized I picked the wrong hotel to stay. This hotel doesn’t deserve the holiday inn name.
The hotel was fine. It's a bit dated at this point, but it was still comfortable and didn't seem like it was falling apart. The breakfast staff was super attentive and very polite. They even asked how we liked the breakfast. Cleaning staff was also very polite. Check in was a bit slow, but overall a very good experience.
Everyone at the hotel was exceptionally friendly and helpful.
Had a very disappointing stay. Several rooms of guests across the hall were having a party, lots of noise and doors opening and slamming. Guest next door or upstairs had volume awfully high on TV. Soundproofing in walls was minimal, much worse than typical hotels. Additionally, shower water cycled hot and cold. Staff were OK... not their fault about the noise and the plumbing... but they couldn't fix the problems either. Room itself was fine, as was breakfast.
This place was over priced for the area. Make sure you stay on top floor if at all.
The hotel was ok, I was a little disappointed that the curtains couldn't be closed to block out the lights from outside which were very bright. We also had an issue with our door where we were completely locked out since the battery in the lock died. The staff had to pick lock it to let us back in our room.
Clean nice hotel staff was good breakfast was good
Quiet helpful staff. Very clean and sparkling. Decor was wonderful and shows that time was spent thinking about it. Definatly would stay again.
All forniture is very worn, except for the bed. It is for a good sleep, Nothing more.
I can actually say I had a great stay however the only problem I had is that the hotel is a LOUD hotel. What I mean is that you can hear people in the next room and people walking above you, very load. Other than that, it was a great stay, awesome breakfast and the location was off the beaten path as for me I like that. Not near any noisy interstates.
I would recommend this hotel. It was clean staff was friendly. I was nervous because we had a 2 month old baby but when we got there my fears we at ease for the most part. The room was clean I had a crib and microwave as requested. Overall I would definitely stay there again.
Holiday Inn Express Hotel & Suites Swansea is located 1.9 mi (3.1 km) from Coles River Family Fun Center and within a 10-minute drive of Seekonk Speedway. This 3.5-star hotel has 80 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.
All of Holiday Inn Express Hotel & Suites Swansea's 80 rooms are soundproofed and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and safes are also available.
At Holiday Inn Express Hotel & Suites Swansea, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a meeting room, a 24-hour business center, and free newspapers.
The room was clean, check in was quick and simple, all staff were great about sticking to quarantine protocol.
We booked a suit that was suppose to have two queen beds and a sofa pull out. (For 6 people) they do not have this room any longer even thought it shows on their website. They were wonderful about it, ended up giving us two rooms with two queen beds in each room. Free of charge for the second one - and a discount due to the mishap, Good place for a quick stay, breakfast was great. Pool was small but the kids didn’t care. Hot water didn’t last long at all taking a shower/ maybe 5 mins at most.
Hello thank you for taking the time to write to us. I am very sorry to hear the suite you booked was unavailable during your stay. I was very happy to hear our staff accommodated you and eased the issue for you. I am sorry about the water we are currently working with our engineering department to rectify the issue. I hope to see you again in the near future !
Sorry we didn't earn a 5. We hope your next stay with us will be 5. We look forward to seeing you again soon.
They had everything we wanted. The sheets and the beds were awesome.
Dear Guest, Thank you for your review. We look forward to seeing you again.
They switched my room for no reason, the only good thing was Susan at the front desk. The hotel is under renovations which were not stated on the website so the pool was closed and there was a lot of debris
Dear Guest, Thank you for staying with us. We apologize for having the Pool closed during renovation.
The hotel was having major renovations that we were not aware of. We arrived at night and had to use a side door to get in. There was no lighting and did not feel safe. The lobby had no air conditioning so the breakfast area was too hot.
Dea Guest, I apologize for the inconveniences that you experienced during your stay with the construction going on. Construction should be completed by August 2019 then you will see the next evolution of the Holiday Inn Express Brand. This transformation includes all guest rooms, breakfast area, great room, pool and fitness center. We apologize for any inconvenience this may have caused. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
. I am glad to hear that overall your experience was positive. We look forward to seeing you again.
Thank you for your rating.
Water backed in shower. Floor tile on bathroom floor was cracked
We just started a multi - million dollar renovation that should continue through May 2019. We look forward to seeing you soon!
Lights went out but that was even the problem. The lack of information from the staff about the situation. Then in the the morning the rude staff, the smell of marijuana in the hallway I realized I picked the wrong hotel to stay. This hotel doesn’t deserve the holiday inn name.
Hi AIJ, Thank you for the amazing review! It means the world to us and the team is celebrating. We hope we see you again soon and get the opportunity to thank you in person one day.