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Hotel Amenities

Popular highlights

Free self parking
Free WiFi
Outdoor pool
Business center
Laundry facilities

Hotel Amenities

In addition to a full-service spa, Shangri-la Hotel Surabaya features outdoor tennis courts and an outdoor pool. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary high-speed wireless Internet access.

This 5-star property offers access to a business center, limo/town car service, and meeting rooms. This luxury hotel also offers a children's pool, a health club, and a nightclub. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Shangri-la Hotel Surabaya has designated areas for smoking.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Airport transportation (surcharge) 
  • Number of floors - 17 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee/tea in common areas 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Health club 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Outdoor pool 
  • Garden 
  • Concierge services 
  • Total number of rooms - 368 
  • Tennis on site 
  • Luggage storage 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Meeting rooms 8 
  • Multilingual staff 
  • Nightclub 
  • Valet parking (surcharge) 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Free self parking 
  • Outdoor tennis courts - 3 
  • Year Built 1995 
  • Free area shuttle 
  • Number of restaurants - 5 
  • Sauna 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Children's pool 
  • Outdoor seasonal pool 
  • Wedding services 
  • Free WiFi 
  • Parking (limited spaces) 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Area shuttle (complimentary)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Refrigerator  
  • DVD player  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi

Parking

Free self parking, Valet parking (surcharge), Parking (limited spaces)

Room Amenities

Shangri-la Hotel Surabaya offers 368 air-conditioned accommodations with DVD players and minibars. Plasma televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Premium TV channels 
  • DVD player 
  • Hypo-allergenic bedding available 
  • Free newspaper 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Phone 
  • Free bottled water 
  • Refrigerator 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • In-room massage available 
  • Slippers 
  • Shower only 
  • In-room childcare (surcharge) 
  • Desk 
  • Cable TV service 
  • Iron/ironing board (on request) 
  • In-room safe 
  • Free WiFi 
  • Plasma TV 
  • Rollaway/extra beds (surcharge) 
  • Free wired high-speed Internet 

Where to Eat

JAMOO - This restaurant serves breakfast, lunch, and dinner.

Nishimura - This restaurant serves lunch and dinner.

Portofino - This restaurant serves dinner only.

Shang Palace - This restaurant serves lunch and dinner.

Desperados - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Nearby Things to Do

Outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna.

  • Golfing nearby 

Spa Services

CHI, The Spa has massage/treatment rooms. Services include hot stone massages, Swedish massages, massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage 
  • Swedish massage 
  • Steam room in spa 
  • Reflexology 
  • Body scrubs 
  • Aromatherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Special check-in instructions:

Check-out

Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No cribs (infant beds) available

Hotel Name

  • Hotel Shangri-la Surabaya
  • Shangri-la Hotel Surabaya
  • Shangri-la Surabaya
  • Shangri-la Surabaya Hotel
  • Surabaya Shangri-la
  • Surabaya Shangri-la Hotel
  • Shangri La Surabaya
  • Shangri-La Hotel Surabaya Java
  • Surabaya Shangri La

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