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Within a short walk of Ciputra World Mall, Shangri-la Hotel Surabaya is within a mile (2 km) of Al-Akbar Mosque. This 5-star hotel has 368 guestrooms and offers conveniences like 5 restaurants, a full-service spa, and an outdoor pool. Surabaya Town Square and House of Sampoerna are also near this Surabaya hotel.

Dining

Enjoy dining at JAMOO, one of 5 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.

Rooms

All 368 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free newspapers, free bottled water, and safes are also standard.

Property features

Guests of Shangri-la Hotel Surabaya enjoy a full-service spa, a nightclub, and an outdoor pool. Onsite parking is available, both free self and paid valet parking (USD 5 per day)—also useful is an airport shuttle (available 24 hours) for USD 45 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.

Highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Hotel Amenities

Room Amenities

Shangri-la Hotel Surabaya offers 368 air-conditioned accommodations with DVD players and minibars. Plasma televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Premium TV channels 
  • DVD player 
  • Hypo-allergenic bedding available 
  • Air conditioning 
  • Free newspaper 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Phone 
  • Refrigerator 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • In-room massage available 
  • Slippers 
  • Shower only 
  • In-room childcare (surcharge) 
  • Iron/ironing board (on request) 
  • Desk 
  • In-room safe 
  • Cable TV service 
  • Free WiFi 
  • Plasma TV 
  • Rollaway/extra beds (surcharge) 
  • Free wired high-speed Internet 

Hotel Amenities

In addition to a full-service spa, Shangri-la Hotel Surabaya features outdoor tennis courts and an outdoor pool. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary high-speed wireless Internet access.

This 5-star property offers access to a business center, limo/town car service, and meeting rooms. This luxury hotel also offers a children's pool, a health club, and a nightclub. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Shangri-la Hotel Surabaya has designated areas for smoking.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Airport transportation (surcharge) 
  • Number of floors - 17 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee/tea in common areas 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Health club 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Luggage storage 
  • Tennis on site 
  • Garden 
  • Concierge services 
  • Total number of rooms - 368 
  • Outdoor pool 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Meeting rooms 8 
  • Multilingual staff 
  • Nightclub 
  • Valet parking (surcharge) 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Free self parking 
  • Free area shuttle 
  • Number of restaurants - 5 
  • Outdoor tennis courts - 3 
  • Sauna 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Children's pool 
  • Outdoor seasonal pool 
  • Wedding services 
  • Free WiFi 
  • Parking (limited spaces) 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Area shuttle (complimentary)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Refrigerator  
  • DVD player  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi

Parking

Free self parking, Valet parking (surcharge), Parking (limited spaces)

Spa Services

CHI, The Spa has massage/treatment rooms. Services include hot stone massages, Swedish massages, massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage 
  • Swedish massage 
  • Steam room in spa 
  • Reflexology 
  • Body scrubs 
  • Aromatherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Where to Eat

JAMOO - This restaurant serves breakfast, lunch, and dinner.

Nishimura - This restaurant serves lunch and dinner.

Portofino - This restaurant serves dinner only.

Shang Palace - This restaurant serves lunch and dinner.

Desperados - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Nearby Things to Do

Outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna.

  • Golfing nearby 

Hotel Policies

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No cribs (infant beds) available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 62.00 per night.

Check-in

Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

Check-out time is noon

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: USD 22 per person (approximately)
  • Airport shuttle fee: USD 45 per vehicle (one-way)
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 62.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hotel Shangri-la Surabaya
  • Shangri-la Hotel Surabaya
  • Shangri-la Surabaya
  • Shangri-la Surabaya Hotel
  • Surabaya Shangri-la
  • Surabaya Shangri-la Hotel
  • Shangri La Surabaya
  • Shangri-La Hotel Surabaya Java
  • Surabaya Shangri La

Pets

  • Pets not allowed


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