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Shangri-la Hotel Surabaya

5.0 out of 5.0

Recent guest reviews

MY COMMENT IS ABOUT THE RESTAURANT & THE FOOD THEY SERVE. At the Outset let me express my sincere thanks to NISHIMURA Restaurant about the Excellent Quality of the Japanese Food they serve.It was a business lunch and I was accompanied by Two Sales from one of Our Japanese Suppliers.We all very much enjoyed the food and with out any hesitation I can say the Quality of Service we received was excellent.The Men & Women who served the food are extremely polite,very courteous and very helpful.The Japanese Chef also is very friendly & helpful

I was staying at Shangri-La Hotel Surabaya for 1 night. For the first impression the staff of the front desk is not really nice, they are not giving any better solution for one of my family that tired during the trip (we give our number just incase they are any room that we can have for some rest, because they said we can not get any early check in, but they are not contact us). Our room at 922 is really noisy (the front desk said their hotel still under maintenance but the noise last until 7 pm), and the air conditioner is not cold. We already contact the staff during afternoon but they are not coming, so we contact them again before sleep, but I think it is still hot.

This is a grand hotel with a terrific staff who is very attentive as well as great facilities...we had dinner in both the Italian and Japanese restaurants and were very happy....the nightclub was also fun and the hotel location was extremely convenient

I grew up in the city and it's the most iconic hotel in Surabaya West. From the Dim Sum at The Shang Palace to delicious buffet at Jamoo, the birthday cake pre-ordered and also spacious lounge, Shang ri La is the best choice in Surabaya West!

I got newly renovated room. It's spacious but the layout with a small round table and small table by the sofa is a bit off, it makes the room more cramped. I like the view from my room, to the east side and great for sunrise gazing. Breakfast is okay, taste wise. Staff is attentive, make a round to offer some traditional drink or cakes. The breakfast area feels dated, I prefer to sit by the big window for brighter atmosphere. The lobby area is grand, remind me of the old time luxury hotel. It's in a very busy road with awful traffic in the afternoon. Moving around to the city is easy with taxi always available.

I stayed at the hotel for 6 days and had a good stay.The hotel is clean and tidy,the rooms are quite spacious,the breakfast buffet is great.One drawback is that the room I stayed in has no windows that you can open to get some fresh air.The public toilets have only one soup which is quite weird.But I guess it is the most convenient hotel to stay in while in Surabaya.

We're staying for 2 nights in this hotel and it is the most HORRIBLE stay as turn out, we're put in the room near a club that's located on the 2nd floor. IT is 1am in the morning and the sound of the music are gettin louder and noisier. We complained and the hotel offer an ear plugs and room exchange at 00.27am. We didnt take the offer because ITS in the middle of the night and we need to wake up at 6am to catch our flight. What makes me wonder, why the hotel didnt build a good soundproof wall if they know that they will be having loud music every night in that club? If they dont have a budget for that, then dont sell those rooms out to the guests. If this hotel were a 3* and lesser star hotel, i wont complain. But this supposed to be the most finest hotel in surabaya since 90's. So, if you are planning to have good sleep and rest at night, dont stay here as they will force you to stay awake and party with them.

I am an easy going person when it comes to hotels... however shangrila surabaya does not deserve to be top ( as mentioned by other reviewers) . I understand that the hotel is renovating and hot water is not available from 9 am . However in the evenings, it is available. The heater took so long that i felt that water was wasted by turning it on while waiting for hot water to come on! Mosquitos were plenty at the foyer outside the ballrooms. Terrible. All my co workers had to put on insect repellent. The day of the conference- aircon was too cold. Dont quite understand how this hotel is top in surabaya

If you wanna feel in a colonial hotel with luxury and style.. Thats Is! You have the best hotel in Surabaya in High Level. Not only the rooms are awesome, the food in the japanese restaurant are crazy yummy

This hotel was recommended to me by local business contacts and was excellent for the business traveller. The breakfast options could not be better. 7 restaurants to choose from in the evenings. The Italian was so good I went there twice! Recommend the signature risotto. The pool area is divine, exotic and the staff are attentive Huge room with floor to ceiling windows on 6th floor with rainfall shower ... and oh!!! Such a wonderful, comfortable bed! All the staff members were friendly and professional. If I want to find fault - the bathroom towels had very little life left in them and were not 5 star quality! but this will not detract from 5 star grade awarded.

JL. May. Jend. Sungkono 120 Surabaya East Java

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Within a short walk of Ciputra World Mall, Shangri-la Hotel Surabaya is within a mile (2 km) of Surabaya Town Square. This 5-star hotel has 368 guestrooms and offers conveniences like 5 restaurants, a full-service spa, and an outdoor pool. Surabaya Zoo and Mpu Tantular Museum are also near this Surabaya hotel.


Enjoy dining at JAMOO, one of 5 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


All 368 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free newspapers, free bottled water, and safes are also standard.

Property features

Guests of Shangri-la Hotel Surabaya enjoy a full-service spa, a nightclub, and an outdoor pool. Onsite parking is available, both free self and paid valet parking (USD 5 per day)—also useful is an airport shuttle (available 24 hours) for USD 46 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.

Room options

Executive Room, 1 King Bed

King 1 | Sleeps 3

Horizon Club, Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Horizon Executive, Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 672 reviews