Skip to main content
Beginning of main content

Shangri-la Hotel Surabaya

5.0 out of 5.0

Recent guest reviews

Rooms are clean and tidy, the bed was so comfortable I would fall asleep so quickly and don't want to get up lol, the breakfast staff was very nice and polite, breakfast was great! so many choices with fresh fruit drinks and hot coffee drinks, they provide a free transportation that takes you to Ciputra Mall, it's just a walking distance from the hotel if you prefer to walk there, so many shops and restaurants are near the hotel you can just walk or ride a taxi, thank you for the generosity and hospitality.

Good menu Excelent food and drink My menu last night at Jamoo Sangri La Hotel : Crab Chicken steam Japanese Food Sashimi salmon Ice cream chocolate and Syrawberry yummy Coffee cappuccino and dark coffee Etc Nice place and yummy taste Wifi ok Many people like this place because full in here I like jamoo Shangri La Hotel

I always enjoy their big lobby and always good to have some drink there after dinner. I feel their Breakfast food is also better than other hotel in Surabaya. Room is spacious although a bit old. The hotel is near to tollroad access.

I must give two thumb for the hospitality of its officers from front desk to bell boy. So helpful. The room not too big compare to shangri-la Jakarta but still bigger than Singapore Hotel. The cleanliness of the room is quite good. And the interior seem luxurious. The room atmosphere is very quite (I got 10th floor)

My children are always excited to spend the night at Shangri La Hotel Surabaya, especially before Christmas. We stay here for 3 nights. Although the hotel is being renovated and made a bit noisy sound, but thanks to Ms Natalia and Ms Amalia as Duty Manager, and Ms. Gita as front office, we can still enjoy a nice holiday with family. Because in addition to providing solutions, they also give some compliment to us, so this time the holiday becomes very memorable. Thank you Ms Natalia, Ms Amalia, and Ms. Gita 😊

Very impressive after the new renovation of the rooms feeling like home. Delicate service offered to my family during the stay. Strongly recommending business travellers or family to stay in this excellent hotel in Surabaya.

Booked a one night stay here enroute back home after being stuck in Bali due to the volcano ash. After an 11 hour car journey we arrived at this oasis of calm and luxury. We upgraded our room to club floor and access the facilities of the club lounge. A nice selection of wines and snacks available and really terrific staff made the evening a relaxing and happy one, quickly forgetting the long days’ travel. Breakfast the next day offered a huge variety and all very tasty. An enjoyable time spent by the pool (which is big and deep) before heading to the airport. Comfy room, great staff and a memorable stay.

3 days 2 night stayed here , and i expected they have bathup but they dont .. they only have bathup in executive suite . lil bit disappointed. i ask to upgrade room but they also dont have for 2 days . nga terlalu berkesan stay disini :( apalagi staff resto dan cheff yg ga beretika .. but luckily they have any good staff also .

Stayed one day. I strongly suggest the property very nicely maintained & staff put a cherry on the cake. Food really nice. Rooms recently redecorated 👍👍. I suggest rooms on higher floors really gives a nice view of city. Real worth for the money. Thanks for the very comfortable stay.

I stayed in this hotel for one week and I had a wonderful experience. Facilities are really good, nice spa and fitness center. The hotel also helped me with the airport-hotel transport. They have live-music at the central lounge some days and we can enjoy a drink or relax there.

JL. May. Jend. Sungkono 120 Surabaya East Java

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Within a short walk of Ciputra World Mall, Shangri-la Hotel Surabaya is within a mile (2 km) of Surabaya Town Square. This 5-star hotel has 368 guestrooms and offers conveniences like 5 restaurants, a full-service spa, and an outdoor pool. Surabaya Zoo and Mpu Tantular Museum are also near this Surabaya hotel.


Enjoy dining at JAMOO, one of 5 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


All 368 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free newspapers, free bottled water, and safes are also standard.

Property features

Guests of Shangri-la Hotel Surabaya enjoy a full-service spa, a nightclub, and an outdoor pool. Onsite parking is available, both free self and paid valet parking (USD 5 per day)—also useful is an airport shuttle (available 24 hours) for USD 46 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.

Room options

Executive Room, 1 King Bed

King 1 | Sleeps 3

Horizon Club, Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Horizon Executive, Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 692 reviews