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Oakwood Hotel & Residence Surabaya

5.0 star property
Suburban hotel with an indoor pool and a restaurant

Choose dates to view prices

Photo gallery for Oakwood Hotel & Residence Surabaya

Indoor pool, open 6 AM to 9 PM, sun loungers
Egyptian cotton sheets, premium bedding, down comforters
Cafe
Front of property - evening/night
Lobby lounge

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Jl.Raya Kertajaya Indah No.79 Manyar, Surabaya, 60116
  • Place, Galaxy Mall
    ‪5 min walk‬
  • Place, Sepuluh November Institute of Technology
    ‪14 min walk‬
  • Place, Airlangga University
    ‪15 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪20 min drive‬

Room options

View all photos for Two-Bedroom Deluxe Apartment

Egyptian cotton sheets, premium bedding, down comforters

Two-Bedroom Deluxe Apartment

  • Sleeps 4

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, down comforters

Superior Twin Room

  • Sleeps 2

View all photos for Superior King Room

Egyptian cotton sheets, premium bedding, down comforters

Superior King Room

  • Sleeps 2

View all photos for Studio Deluxe King

Egyptian cotton sheets, premium bedding, down comforters

Studio Deluxe King

  • Sleeps 2

View all photos for Studio Deluxe Twin

Egyptian cotton sheets, premium bedding, down comforters

Studio Deluxe Twin

  • Sleeps 2

View all photos for Executive Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, down comforters

Executive Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom | Living area | 42-inch Smart TV with cable channels, TV, tablet

Premier Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, down comforters

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Studio, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Studio, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Studio

  • Sleeps 3
  • 2 Twin Beds

View all photos for One Bedroom Executive

Egyptian cotton sheets, premium bedding, down comforters

One Bedroom Executive

  • Sleeps 2

View all photos for One Bedroom Premier

Egyptian cotton sheets, premium bedding, down comforters

One Bedroom Premier

  • Sleeps 2

Deluxe One-Bedroom Suite

  • Sleeps 4

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About the neighborhood

Surabaya

Oakwood Hotel & Residence Surabaya places you within a leisurely stroll of Galaxy Mall and Sepuluh November Institute of Technology. This 5-star hotel has 144 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.

What's nearby

  • Galaxy Mall - 5 min walk - 0.3 miles
  • Sepuluh November Institute of Technology - 14 min walk - 0.8 miles
  • Airlangga University - 15 min walk - 0.8 miles
  • Tunjungan Plaza - 7 min drive - 3.9 miles
  • Pakuwon Mall - 15 min drive - 8.6 miles

Getting around

  • Margorejo Station - 9 min drive
  • Surabaya Pasar Turi Station - 10 min drive
  • Surabaya (SUB-Juanda) - 16 min drive

Restaurants

  • ‪Kultur Haus - ‬1 min walk
  • ‪Kopi Kenangan B P Kertajaya Indah - ‬5 min walk
  • ‪Halo Surabaya - ‬4 min walk
  • ‪The Champion - ‬3 min walk
  • ‪Gifu Japanese Restaurant - ‬7 min walk

About this property

Oakwood Hotel & Residence Surabaya

Suburban hotel with an indoor pool and a restaurant
Guests of Oakwood Hotel & Residence Surabaya have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for IDR 500000 per vehicle one-way. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include coffee/tea in a common area, a computer station, and free newspapers.
Guests can expect 42-inch Smart TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and Tempur-Pedic beds with Egyptian cotton sheets and down comforters ensure a restful night. Tablet computers, MP3 docks, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Deckside
  • Spice

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 4 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Rollaway/extra bed (surcharge)
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock
  • Tablet computer

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Paper towels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 350000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: IDR 500000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 500000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: IDR 350000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 6 AM to 9 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Oakwood Hotel Surabaya
Oakwood Surabaya
Oakwood & Surabaya Surabaya
Oakwood Hotel Residence Surabaya
Oakwood Hotel & Residence Surabaya Hotel
Oakwood Hotel & Residence Surabaya Surabaya
Oakwood Hotel & Residence Surabaya Hotel Surabaya

Frequently asked questions

Is a free cancellation option available at Oakwood Hotel & Residence Surabaya?

Oakwood Hotel & Residence Surabaya offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

What is there to do close to Oakwood Hotel & Residence Surabaya?

This hotel is located in Surabaya within a short 7-minute walk of Galaxy Mall. You'll also find Surabaya Plaza Shopping Mall and Grand City Surabaya within a short drive.

Will I be able to park at Oakwood Hotel & Residence Surabaya?

Yes, self parking is offered for free at the hotel.

Does Oakwood Hotel & Residence Surabaya include a casino on the premises?

No, Oakwood Hotel & Residence Surabaya doesn't have a casino.

Will I find an indoor pool at Oakwood Hotel & Residence Surabaya?

Yes, this hotel has an indoor pool. Guests have pool access between 6 AM and 9 PM.

Is Oakwood Hotel & Residence Surabaya a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Oakwood Hotel & Residence Surabaya?

No, there isn't a spa tub at this hotel.

Does Oakwood Hotel & Residence Surabaya have a restaurant with a breakfast menu?

Yes, Oakwood Hotel & Residence Surabaya serves breakfast for a surcharge at Spice.

Will Oakwood Hotel & Residence Surabaya allow pets to stay free of charge?

No, pets and service animals aren't allowed at Oakwood Hotel & Residence Surabaya.

Does Oakwood Hotel & Residence Surabaya have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Oakwood Hotel & Residence Surabaya?

The closest major airport to Oakwood Hotel & Residence Surabaya is Surabaya (SUB-Juanda), which is 9.5 mi away (16 minutes by car).

Can I book a room with a balcony at Oakwood Hotel & Residence Surabaya?

No, there aren't any guestrooms with balconies at Oakwood Hotel & Residence Surabaya.

Does Oakwood Hotel & Residence Surabaya host weddings?

Take advantage of the wedding venue at Oakwood Hotel & Residence Surabaya if you plan to say "I do" during your trip.

Oakwood Hotel & Residence Surabaya Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 35 out of 40 reviews
Rating 8 - Good. 3 out of 40 reviews
Rating 6 - Okay. 2 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 0 out of 40 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Fie Ling

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Surabaya trip

The room is so old and dirty. Location is horrible, it’s hard to get in and out.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

East java

Really nice hotel, good service really nice mall walking distance with lots of excellent food options
Stayed 6 nights in Jul 2025

10/10 Excellent

Phebe

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Rooms were spacious.
Stayed 4 nights in Jun 2025

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Very big and clean room. The front desk is so nice to upgrade us to a 1-BR executive room. The service staff are all very friendly. It is also very convenient to get grab/gojek ride hailing service as it will alight you at the hotel’s own drop off area instead of along the roadside. They also have a 24hr restaurant at same building but I think it belongs to another accommodation. Highly recommended!
Stayed 4 nights in Jun 2025

10/10 Excellent

Sean

Stayed 2 nights in Aug 2024

10/10 Excellent

Nur Elena, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
received a free upgrade for our first time and that was so nice of the concierge. service was great as well and the room was really clean. will definitely be back
Stayed 2 nights in Jul 2024

10/10 Excellent

Yosep Erwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Surabaya!
Stayed 9 nights in Jun 2024

10/10 Excellent

Curtis

Stayed 5 nights in Oct 2023

10/10 Excellent

Adeleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not far from Galaxy Mall .All the staff very nice and friendly.Definitely will be back staycation.
Stayed 3 nights in Jul 2023

10/10 Excellent

Eddy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Notch Customer Service

I stayed in this hotel back in February and it was an easy decision to decide to stay in this property again this time (for 10 days).
Stayed 9 nights in Jun 2023

10/10 Excellent

eric

Stayed 4 nights in Mar 2023

10/10 Excellent

Steve Win

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great prices

Hotel was clean and comfortable. Spacious rooms
Stayed 3 nights in Dec 2022

10/10 Excellent

Ester

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, good location, comfortable

In terms of location, cleanliness, comfort, worth value, all was great. Except for one thing that they might need to improve. So we did the very late check-in (around 11 pm). So we expected to check in asap. But the receptionist was only 1 person and he did a very very long talking on the phone. We waited more than 15min, and it's not because he ended the phone, it's us who asked him to pause it.
Stayed 1 night in Oct 2021

10/10 Excellent

henny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Good for stay

The best hotel for stay here, the staff and team very kind and helpfull ! Very recomended to stay here ..
Stayed 7 nights in Jun 2021

10/10 Excellent

Vincentius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Suhadi Wido

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020

10/10 Excellent

Sawitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hospitality

Stayed 1 night in Mar 2020

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth for the money

New and clean hotel. I enjoyed the comfortable stay. Foods at the restaurants are nice too.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2019

8/10 Good

Tan

Liked: Cleanliness, property conditions & facilities, room comfort

New and clean hotel

Stayed one night at Oakwood for the 1st time. New and clean hotel. Near to the Galaxy Mall shopping. Only disappointment was the Spa was not available but it was advertise on the website. Enjoyed the peace and quiet having a drink at the poolside.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

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