ARTOTEL3.5 out of 5.0
Recent guest reviews
Need to improve WiFi speed and water speed for shower. Need to clean every edges of the corner at bathroom. Food variety and quality need to improve. The Roca need to add more space separate from the check-in and need auto door and people to welcome guest
Made the perfect stopover before or after your trip to Bromo or Ijen. Beds are comfortable and studios are clean. The restaurant is 24hours with an expansive menu. Hotel attendants were friendly and helpful. Would recommend this hotel to anyone!
I went here by myself and tried two different types of room. The first one was the twin bed room with pastel colored jelly beans creature mural from Hehe, my favorite artist. The second one was the double bed room with butterfly mural from I-forget-who. The room was nice, the size wasn't too big but it was comfy for me. I love the quotes written in the amenities, they were quirky! I love that my room faced the small street beside it. I love that the surrounding was green and homy heart of Surabaya. It was a great place that cool down the heat of Surabaya. The lobby was full with paintings from local artists that also decorated the rooms with their murals. They sell souvenirs from the artists too. You can find it next to the receptionist. I also love that the staffs were friendly and helpful. The breakfast was okay. They have local dishes too like lontong balap and soto lamongan which were light and delicious. Honestly, some hotels are not really good in cooking local dishes, but Artotel nailed it. Me lovey! I'd be back for sure
Surabaya is a large city, though it would be a stretch to call it a cultural world-metropol. There are many interesting places from a tourist's point of view, yet there are not many places with that contemporary vibe. Artotel is putting a serious effort in filling that gap. And, yes, there are many things that could have been perhaps better at this hotel with the build up in expectation caused by the name and the internet photos. Then again, with the budget prices for the rooms, one can also ignore those possible improvements and enjoy the rest. Besides the arty ambition in decoration, obvious from the name, the breakfast is quite good, and the staff is really kind. On the down side, the hotel is surrounded by busy roads and some of that noise spills into your room, depending on which direction your room is facing, and what floor you are. That said, my experience with the noise was not that bad. Another thing is that if Surabaya has a center, you are also far from it, so you need to take a taxi, or uber or something like that to get around.
I remember first time I went to the Artotel was for its Grand Opening ; at that time I was still living in Surabaya, and it was already a cool place. A few years later, nothing has changed. Or I should rather say : it became even better ! Great friendly & super kind staff, cozy & functional rooms, room service & restaurant operation 24/7, breakfast included and super lovely reasonable prices. Defo a great option for your stay in Surabaya !
I wished I stayed longer as I was on a short transit and needed a place to sleep before heading on my next trip. Picked it because it was close to Pasar Turi Railway Station. The look and feel of the lobby to the room was A+. Clean bathroom with good shower, bed comfortable and clean. Breakfast average, catering to Indonesian taste buds but good. Great vibe and service.
The plus point is quick process for check in since I already booked through a tour website. I requested the room in high floor. Then I got the room with high floor. But unfortunately the room is not too clean. But the breakfast is good, especially how they cook potatoes. I think they need improvement for the room. The air conditioning is not work fast. Bad news is I came in the middle of afternoon, exactly at 2 pm. Since the weather in Surabaya is very hot, I need the ac work quick. I called the receptionist to get the ac work well, but it still doesn’t work, then they moved me in to another room. But overall the service is good.
Great value hotel that hits the sweet spot. This hotel is for visitors who wants peace of mind that they will receive reasonably good service and have a pleasant stay without the bells and whistles. The upside of not having the bells and whistles is that it is not overpriced.
Was simple and small size of hotel. Service was good. Space area during breakfast time was full and over occupied , while few tables was empty, due to direct sun their face. In room design looks attractive
I stayed two non-consecutive nights at Artotel in Surabaya. The good: - ok location (Surabaya does not have much of a city center, but it was quite easy to get anywhere) - fairly funky decoration - surprisingly good breakfast for a budget hotel - decent internet The bad: - loud music in the hallway which we could hear (clearly) in the room of the first stay - smelly corridor of the room of the second stay - on the first stay the room was dirty: hairs everywhere (bathroom floor, sink, room floor, bed). I let the staff know and point out 10+ hairs as example and ask them to clean it while I go out. On my return half of the hairs were still there (even the ones I pointed out)! - when logging into the internet on my first stay there is a pop-up that tries to convince their customers to book on their own website rather than 3rd party website going forward. Benefits are: guaranteed lowest price and choice of one benefit from a list of benefits (complimentary massage, complimentary lunch or dinner, free airport transportation, ...). For the second stay I book through their website with the provided promotion code. First it turns out to be a few dollars MORE expensive than my usual 3rd party booking website and second when I check in and ask for free airport transport they say it's no longer available, only late checkout is! I point out that it's on their website but they dismiss my comment. Honestly, extremely disappointing service from an otherwise ok budget hotel.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 496 reviews