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JW Marriott Surabaya

5.0 out of 5.0

Recent guest reviews

We booked to stay here for three nights, but I could eventually join on the second night after playing tennis at Sheraton. The hotel was improved here and there, definitely the most modern in the city! Modern as their technology, I personally can say, "life at my fingertips"! Clickers aka remote control. Since we're both spiritualists and visionaries, we could sense the humongous amount of positive energy vibrated by the staff there. They were very hands on, respectful, communicative, suave, sincere, and excited in delivering the service! We felt like a king and a queen for days. I personally hope that high vibration as well as positive energy, and well-cooperated manners are also occurred in all departments related, not just the front of the house. Remember, there are two types of customers: the internal (colleagues) and the external ones (the guests). The breakfast was also immaculate! The clear up service was excellent! That Gado, Gado Pizza? I'd rather to add much more peanut sauce to elevate the creamy and thick texture. Anyway, it's just my preference. Big THANKS to: the beautiful short-haired-ladies at the breakfast buffet, the chef for making my egg Benedict (it was great! However, I was so full, so I could not finish it. I'm terribly sorry, chef), the cute twin brothers at the front gate and the other guy introduced me to them during my departure in the morning after breakfast, the big tall guy at the concierge (who initiated to take our photos at the lobby without we even asked for it), THANK YOU, EVERYONE! WELL DONE!

On 28 March my boss was staying at JW Marriott Surabaya. Due to last minute meeting he had to flew to Surabaya on that day. While he attended the meeting, he's realize that he must stay at Surabaya because the meeting is not finish yet till late evening. At very last minute then he asked to book a room at JW Marriott. Unfortunately that time he did not bring any extra cloth and no time to go to buy it because of the meeting will be finish very late at the evening. He then asked me to help him to arrange some clothes for him. I immediately called the hotel around 20:38 (Bali time) and to connect it with Concierge, because I knew very well Marriott team could help me. Ina is the one who handled my request. I told her the story and immediately without hesitate she said "we can do". I told her about the detail what to buy for my boss, then within 2 hours Ina & her colleague Arthur bought the items at Tunjungan Plaza and sent it to the room straightaway. By the time my boss arrived at his room he found out the clothes already in his room. FIRST CLASS to Dewi Ngainah Damayanti and Vincentius Arthur for EXCELLENT service! Keep it up the great work and attitude can do! Thank you for JW Marriott Surabaya Team and well done to Pak Wayan Raksa who trained them very well.

We were staying at the suite room which was very spacious, classic luxury design but rather old. Big living room, a dining table, guest toilet, closet, big bedroom. The swimming pool is large with letter L shape, the length maybe 1/2 olympic size in one direction and then turn a corner with a shorter length. It has a whirlpool and sauna too. The food at the restaurant were good, and they were serving a fine and complete international breakfast buffet. They even served various kinds of ice cream for breakfast.

at any occasions. i’m going for working, and it was awesome. good business center, and generous printing privileges. the food is good, and oh, the lobby lounge, can’t be better. it was nice. good selections of wine, and comfy couches.

Stayed in room 1024. The room is a little old and has a weird scent inside. The air conditioning is not cold enough. However the staffs are amazingly friendly and very helpful. Visited the jimmys bar, was there alone for 2 nights and the staffs made effort to talk to you. Location was great 5 mins walk away from TP. Overall satisfactory stay.

Its been there since i was a kid, the hallway gave u the quaint feeling.. room is very good and comfy.. bathroom is clean. Breakfast was woow.. not as much selection but all taste good. Overall it is recommended hotel to stay in surabaya

we where in an Event at JW Marriott Surabaya and we stayed for 02 Nights , and we felt sorry that we did not stay a week or more As the hotel was totally Ideal because of - Very Nice Comfortable Rooms - Very Good Location - Very Nice Garden and Pool - Very Good Facilities for pleasure and business - Excellent Food with so many varieties and the most impressive thing we had is the service which is mixed with a warm hospitality specially the main Restaurant and Coffee shop Staff, they were a massing and we never felt that they are acting , it is a talent by nature as they were serving from hart we really miss This Hotel our deep thanks and appreciation for the hotel management and Staff Khaled El Kholy - Egypt

My son and I have nearly similar birthdate, and I have decided to stay at JW Marriott Surabaya for a treat! And was really worthwhile. The experience started with my mother traveling with Tobey (my son) from Kediri by bus, I was fearing that they couldn’t check-in to the hotel as my arrival will be much later. After spoken to Titin (reservation), she sent me Credit Card Authorization form to ensure my family will be able to enjoy the room even without me. Following up by Dudun at reception, she ensured there won’t be a problem and she personally will look after my family arrival. I was very thrilled found my family inside the room resting at 2100hrs! It’s their first time traveling....Goodness... thank you. The experience is not ended there, Michael Royen (duty manager) has upgraded our room to 1209, this room is magnificent! Huge windows and excellent view, the room enough to set up dining table describing how big it was. We also get a very generous additional breakfast deal for Tobey. Food selection at the restaurant were wide and fine, from modern American to Indonesian traditional such as Jamu and jajanan pasar! My mom got over excited. The night of my arrival, I got birthday cake as well Tobey on the following night. Someone at the back of the house must have done extra ordinary training for all colleagues who are able to extend high standard of service....... We will come back surely..... Thank you for making such a flawless service!!! Truly wonderful....

One of the best hotels I've ever visited in my life, and the service is excellent and the staff are very respectful and very special. Lala is in the restaurant and Vida is in the lobby bar. It has to be referred to many times and become the best hotel in Surabaya

OK, it is not the Majapahit but no other hotel is. This hotel has a number of things that the funky Majapahit does not. I had a great large room overlooking the city, access to the lounge, and great service. There are lots of restaurants and very good food. So all in all an excellent place to stay if you want a great international standard modern hotel.

Jalan Embong Malang 85-89 Surabaya East Java

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Nightclub

JW Marriott Surabaya places you within a leisurely stroll of BG Junction and Tunjungan Plaza. This 5-star hotel has 407 guestrooms and offers conveniences like 4 restaurants, an outdoor pool, and free in-room WiFi. It's in central Surabaya and also close to Grahadi and Joko Dolog Statue.


This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


All of JW Marriott Surabaya's 407 rooms are individually furnished and have an array of amenities, including free minibar items, coffee makers, and free newspapers. Guests can expect to find free WiFi and LCD TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free bottled water, safes, and phones are also available.

Property features

JW Marriott Surabaya features a nightclub, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (IDR 50000 per night)—also useful is an airport shuttle (available 24 hours) for IDR 400000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend this hotel

Total of 912 reviews