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JW Marriott Surabaya places you within a leisurely stroll of BG Junction and Tunjungan Plaza. This 5-star hotel has 407 guestrooms and offers conveniences like 4 restaurants, an outdoor pool, and free in-room WiFi. It's in central Surabaya and also close to Grahadi and Joko Dolog Statue.


This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


All of JW Marriott Surabaya's 407 rooms are individually furnished and have an array of amenities, including free minibar items, coffee makers, and free newspapers. Guests can expect to find free WiFi and LCD TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free bottled water, safes, and phones are also available.

Property features

JW Marriott Surabaya features a nightclub, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (IDR 50000 per night)—also useful is an airport shuttle (available on request) for IDR 400000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.


  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Nightclub

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool and a children's pool, JW Marriott Surabaya provides a spa tub and a sauna. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 132483 square feet (12308 square meters) include a conference center. This luxury hotel also offers a nightclub, a fitness center, and tour/ticket assistance. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and an area shuttle. Onsite self parking is complimentary.

JW Marriott Surabaya has designated areas for smoking.

  • Airport transportation (surcharge) 
  • Total number of rooms - 407 
  • Number of floors - 25 
  • ATM/banking 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Coffee/tea in common areas 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Concierge services 
  • Fitness facilities 
  • Free shopping center shuttle 
  • Gift shops or newsstand 
  • Hair salon 
  • Computer station 
  • Designated smoking areas 
  • Pool umbrellas 
  • Tours/ticket assistance 
  • Free WiFi 
  • Dry cleaning/laundry service 
  • 24-hour front desk 
  • Business center 
  • Garden 
  • Elevator/lift 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Meeting rooms 10 
  • Multilingual staff 
  • Nightclub 
  • Porter/bellhop 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Train station pickup (surcharge) 
  • Conference space size (meters) - 12308 
  • Year Built 1996 
  • Area shuttle (surcharge) 
  • Number of restaurants - 4 
  • Conference space size (feet) - 132483 
  • Conference center 
  • Snack bar/deli 
  • Free self parking 
  • Sauna 
  • Spa tub 
  • Children's pool 
  • Outdoor pool 
  • Wedding services 
  • Valet parking (surcharge) 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Snack bar/deli  
  • Laundry facilities  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking, Valet parking (surcharge)

Room Amenities

JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars (stocked with some free items) and safes. Each accommodation is individually furnished. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Surabaya hotel provides complimentary wireless high-speed Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Premium bedding 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Phone 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, some free items) 
  • Daily housekeeping 
  • Turndown service 
  • Designer toiletries 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Separate bathtub and shower 
  • Bidet 
  • Deep soaking bathtub 
  • Iron/ironing board 
  • Desk 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Free WiFi 
  • In-room massage available 
  • Free newspaper 
  • In-room safe 
  • Room service (24 hours) 
  • Individually furnished 
  • LCD TV 
  • Free cribs/infant beds 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.

JW Marriott Surabaya has 4 restaurants on site.

Late night fare is available from 24-hour room service.

Nearby Things to Do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Spa Services

  • Hot stone massage 
  • Reflexology 
  • Number of treatment rooms 3 
  • Manicures and pedicures 
  • Body scrubs 
  • Aromatherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Hotel Policies


Check-in time starts at 2 PM

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.


Check-out time is noon

Payment types


  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Debit cards not accepted

No rollaway/extra beds available

No pets or service animals allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: IDR 220000 for adults and IDR 110000 for children (approximately)
  • Airport shuttle fee: IDR 400000 per vehicle (one way)
  • Valet parking fee: IDR 50000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Jw Marriott Hotel Surabaya
  • JW Marriott Surabaya Hotel
  • Jw Surabaya
  • Marriott Surabaya
  • Surabaya Jw Marriott
  • Surabaya Marriott
  • JW Marriott Hotel Surabaya Java
  • JW Marriott Surabaya

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.

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