JW Marriott Surabaya5.0 out of 5.0
Recent guest reviews
Took package offered as season splendor on Dec 24 for one night - great complimentary, e.g. late checkout at 4 P.M. ++Plus: Great and wonderful stay, Indonesian Traditional Breakfast available (two thumbs), Kids amazed with the pool and the view especially prior to sunset --Minus: Room was mostly wood-furnished (felt like an old hotel), No basement parking - available only for the apartment tenants (as the hotel staff stated), upon re-confirming about late check out, front office staff not recognized the late-checkout complimentary although room number was provided - only then after recalling about the complimentary items, the staff confirmed. Take away: For a 5-star hotel, my personal opinion, 1. You should give more personalization to your customer - remember and understand what the customer is looking forward once hotel payment is made. 2. Definitely you should give some thoughts to customer coming with their car. Might not be all, but some (as I do) expect the car parked away from the sun and rain.
so this was my first time here, i got the 2 days newyear package. i upgrade my room to an executive room on 21st floor, free access to executive lounge, free coctail every night, and complimentary every time. for the newyearseve, we got gala dinner, and special event, i also get free face painting omg . it was funnn! friendly staff ever, i still remember his name, Kent. he is so kind and very helpful, pssstt and the staffs are good looking!! 😩
We arrived at about 6pm on 28.12.2017 and there was no bellman at the scene to help us with our luggage. We had to approach the doorman to call for the bell service. Check in was smooth, reservation was all in order and our requests were met . Room decor was simple and nice . Bed and pillows were comfortable and we had two nights of good sleep as our previous two nights’ stay in Malang hotel was bad due to the hard bed and pillows. The cold water sink tap was not functioning and after reporting it to a Manager in Pavilions restaurant it was still not rectified. Housekeeping standard has dropped . The cups were not washed and the toiletries not replenished. Overall it was a satisfying stay and experience . The staff are warm, friendly, attentive and prompt to our requests. JW Marriott has maintained and lived up to its international brand name . Thank you 👍
Love the hotel, service, and food. An awsome hotel to stay in Surabaya. Other than that, this hotel’s place just right in the middle of surabaya and close to the famous ‘Rawon Setan’ and Tunjungan plaza mall. Thank you
Have stayed at the Marriott many times over the years and it usually maintains a good standard. However during a 3 day Christmas break upon check the hotel debited my debit card for deposit as per usual. On checking out despite me telling the front office staff that I had already paid a deposit they insisted I pay the full amount. I managed to check my bank account online and showed the front office staff that I had been charged twice.They made me sign a form with my email details and said accounting would get in touch and a refund would be made. Six days later, six emails from me with no reply from the Marriott and still no communication or refund. Not even a holding reply saying that things we in process. In short I am totally annoyed with the lack of basic courtesy and professionalism. Very very disappointing.................................................
Mostly I come here for short business trip. Love the location nearby food street area and shopping center. So easy to find tradition food and other stuff. Staffs are so helpful.. I like the gym and swimming pool. So thanks for great experience.
Love the ambience of JW Marriott Surabaya, they keep maintain their luxury classic style in rooms but keep updating others. Located near food street "tidar" and downtown business area. Their breakfast considering one of the best in Surabaya. But their pool is not as luxury as I thought.
We stayed for 2 nights at JW Mariott Surabaya. The room is quite big and the bathroom has both rain shower and bath tub. The staff are friendly, the pool is nice for small children although I noticed they don't have any lifeguards there. We had a buffet breakfast on Christmas day but unfortunately it didn't feel like Christmas at all. Quite disappointing for me personally. No special menus, no candy for kids, no Christmas greetings from the staff, it was just business as usual for them. They also charged me additional Rp130.000 for my 5 year old. Their buffet breakfast was so so in terms of choices and taste. If you want to stay at this hotel, you can pass the breakfast and have it somewhere else!
Recently visit the new Pavilion Restaurant and they served a really good food😍 and the room was perfect! Clean room, friendly staff, and good amenities 😍 they even gave me 2 welcome drink 😍😍❤️ i will come to JW Marriott Surabaya on my next visit!
room is clean, the location in the center of Surabaya and easy to access and all the staff are nice and helpfull to fulfill my requirement also food and beverages they served are excellent during my stay in JW Marriot Surabaya.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
JW Marriott Surabaya places you within a leisurely stroll of BG Junction and Tunjungan Plaza. This 5-star hotel has 407 guestrooms and offers conveniences like 4 restaurants, an outdoor pool, and free in-room WiFi. It's in central Surabaya and also close to Grahadi and Joko Dolog Statue.
This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
All of JW Marriott Surabaya's 407 rooms are individually furnished and have an array of amenities, including free minibar items, coffee makers, and free newspapers. Guests can expect to find free WiFi and LCD TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free bottled water, safes, and phones are also available.
JW Marriott Surabaya features a nightclub, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (IDR 50000 per night)—also useful is an airport shuttle (available 24 hours) for IDR 400000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 875 reviews