6/10 Aceptable
Penny S.
10 jun. 2023
Maintenance Issues
We enjoyed our stay and the area was great. The only reason for three stars is due to communication. We checked in around 5:00 on a Saturday afternoon. We had no power in the living room and called the emergency maintenance line (which was a cell phone) a number of times and received no return calls. We left five different messages, emailed the property manager, and the office staff and no one got back with us until the next morning. Once the property manager did get back with us she was quick to find someone to repair the issue, but we were without power from 5:00pm Saturday until 12:00 pm Sunday, which was very frustrating. When I asked why maintenance never returned our calls all she said was "I'm not sure.". All in all it was a great trip, but communication could be better.
Penny S.
Se hospedó 7 noches en junio de 2023