Extended Stay America Suites Springfield South is a short stroll from Hulston Cancer Center and Wheeler Heart and Vascular Center. This 110-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 110 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Extended Stay America Suites Springfield South features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
No ice maker, hallways were filthy like they have never been vacummed. AND- our room was not cleaned, bed had hair and crumbs in it. No kitchen towlels or extra toilet paper. Had to move rooms. THEN - I had already paid through Orbitz and they charged me again. 3 calls and still waiting to hear on my refund
Thank you for the feedback. please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department and housekeeping associates to ensure that it does not happen again. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Host was rude about mask mandate. Room smelled. Toilet did not work properly. Food from previous guest was left in freezer. No breakfast as advertized, not even grab and go. Room was not cleaned during the day. Hotel staff came across as being lazy and using covid 19 as an excuse.
Thank you for your review. We are sorry for the unpleasant smell and cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We have also alerted our maintenance team about the toilet, and they are fixing it immediately. We regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to this area. Sincerely, Hotel Management
Hi there, I am sorry you were not pleased with your stay. Without any information on who you are, I cannot assist you, and try to make things right. Please feel free to reach out to the property do give us the opportunity to help. I hope to hear from you.
Dirty in the rooms. Low quality. Burned out lights. Tv not plugged in .toilet leaver had to be held down to work. I was afraid to get under the cover. The floor was at an incline in room 216
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues and the difficulties you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management