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Recent guest reviews

Worn down curtains. Dirty floor and thin blankets. Staff was nice though.

Rooms were very small, and do NOT match the photos shown. Rooms were not clean or orderly. The property is under renovation, with the check in area moved to Room 131 on the first floor as a temporary check in area. The property is old, and located next to a highway overpass; part of the parking area is under the overpass. Highway noise is very loud next to the room.

The staff was friendly and room was nice.

Clean room and very comfortable. Friendly staff and nice parking. Perfect for my two days needs

The room with its amenities was

The property is been remodeled , but inside it is very clean

I like this property and am sure to like it even more when the renovation is complete. I am especially impressed by the very friendly and helpful hotel staff. The impressive staff member who checked me in and later checked me out seems to always be present at the front desk--always very helpful and friendly. During my previous stay, I inadvertently left some personal items in the room I occupied. The hotel staff kindly stored the items and I was very happy to retrieve them during my most recent visit. Great team and I will return because of their commitment. Thank you!

Some came into my room while I was getting off the shower and she knew my room was occupied

The first thing I was impressed is that late evening staff at check-in was unfriendly and looked unhappy. Even the husband noticed that she did not say hello. Otherwise, everything is in order, the room is clean, convenient , a small noise of cars outside the window, but next to the highway, in any case for this money a very good hotel .

The property is ok, but they are renovating the whole building, so some of the things are different than couple years ago

It looks ok. Very cheap things inside the room. Elevator and corridors smell like marihuana, but my room did not smell like that.

Even though the property was being updated, our needs were met. The linens were great and I loved the towel animal on the bed. The breakfast had a large selection of grab and go choices.

Liked easy access to and from I-495 and friendly helpful staff. Disliked noisy AC room unit. Note: Building undergoing renovation, but finished rooms are fine.

Liked location, friendly helpful staff, pre-packaged breakfast. Disliked condition, although it's hard to stay open during building renovation. Once construction is complete, it will be much better.

This property is currently being renovated and there is no actual "lobby" as check-in is handled from a converted room on the first floor.

Commerce St Springfield VA

Hotel highlights

  • Walking distance to Springfield Town Center
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

Springfield Town Center is a short stroll from Best Western Springfield, and other popular attractions like Inova Fairfax Hospital are within a 10-minute drive. This 177-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6:00 AM to 9:00 AM.


Rooms

All 177 air-conditioned rooms provide coffee makers, free local calls, and safes. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Rooms also include ironing boards. Housekeeping is available on request.


Property features

At Best Western Springfield, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-out.

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Best Western Springfield

Everyone (24) Couples (3) Family (23)
3
Everyone

Worn down curtains. Dirty floor and thin blankets. Staff was nice though.

By on May 16, 2022

Review comment responded on May 17, 2022

We're sorry we did not meet your expectation. I will make sure your feedback will be given to all.

1
Family

Rooms were very small, and do NOT match the photos shown. Rooms were not clean or orderly. The property is under renovation, with the check in area moved to Room 131 on the first floor as a temporary check in area. The property is old, and located next to a highway overpass; part of the parking area is under the overpass. Highway noise is very loud next to the room.

By on May 16, 2022

Review comment responded on May 16, 2022

Thank you once again for sharing your feedback Anthony. We can definitely see that we were not able to meet your expectations and we hope you will reconsider the Best Western brand. We hope all your travels in the future are a safe one that meets your expectations.

5
Family

The staff was friendly and room was nice.

By on May 4, 2022

Review comment responded on May 4, 2022

Thank you for the positive review Robert. The whole team appreciates your kind words and are so happy you enjoyed your stay. We hope we will get to see you again real soon.

5
Everyone

Clean room and very comfortable. Friendly staff and nice parking. Perfect for my two days needs

By on May 4, 2022

Review comment responded on May 4, 2022

Mariama, we appreciate you staying with us and are very excited that you enjoyed your visit so much that you are sharing your positive experience. Our entire team works very hard to make sure each and every one of our guests have a clean and comfortable room. We are also glad you enjoyed the free parking during your stay.

5
Everyone

The room with its amenities was

By on Apr 18, 2022

Review comment responded on Apr 18, 2022

Thank you for taking the time to leave us feedback. We hope to see you soon.

5
Partner Couples

The property is been remodeled , but inside it is very clean

By on Apr 5, 2022

Review comment responded on Apr 5, 2022

Thank you for your feedback! Our housekeepers work hard to keep the hotel clean. We hope to see you again soon.

5
Business Business

I like this property and am sure to like it even more when the renovation is complete. I am especially impressed by the very friendly and helpful hotel staff. The impressive staff member who checked me in and later checked me out seems to always be present at the front desk--always very helpful and friendly. During my previous stay, I inadvertently left some personal items in the room I occupied. The hotel staff kindly stored the items and I was very happy to retrieve them during my most recent visit. Great team and I will return because of their commitment. Thank you!

By on Mar 21, 2022

Review comment responded on Mar 22, 2022

Thank you for your kind comments about our front desk staff! We are glad we made you feel welcomed! We hope to see you again soon on your next trip to the area.

1
Everyone

By on Dec 14, 2021

5
Everyone

By on Nov 27, 2021

1
Business Business

Some came into my room while I was getting off the shower and she knew my room was occupied

By on Sep 17, 2021

Review comment responded on Sep 17, 2021

Dear Rodrigo, Thank you for choosing the Best Western, Springfield and for posting a review on our behalf. We are sorry to learn that you experienced issues, which had a negative impact on your overall impression. Please stay with us again and give us another opportunity to exceed your expectations. Sincerely, Michael Hammond Asst. Director of Operations

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