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Recent guest reviews

Liked location, friendly helpful staff, pre-packaged breakfast. Disliked condition, although it's hard to stay open during building renovation. Once construction is complete, it will be much better.

This property is currently being renovated and there is no actual "lobby" as check-in is handled from a converted room on the first floor.

It’s ok for temporary short term, 1-2 nights stay. The room is pretty small make you feel uncomfortable

The cleanness and also how welcoming it was as soon as you walk in the room. The unfortunate part was the AC unit that was super loud when it turned on and made me only get 1 hour of sleep.

It stated I didn’t get charged until I checked in, yet I got charged and never made it to check in...

No answer! Just return my money! $100 . I’m waiting for you.

Very convenient to get on and off the Interstate (495 Washington Beltway and 395). The breakfast worked well: make-your-waffles, pre-made "scrambled eggs" (I suspect that they were not made from fresh eggs, but from a powder), bread. The coffee options were nice.

The breakfast was fantastic! Location was great for my business trip.

I didn’t even stay there...did not like the look of the property & would not have felt safe there. Front desk staff was nice.

Wonderful hot breakfast in the morning! Pool was already closed for the season.

First room was smelling , they changed it, next room smells too. Was renovated but not satisfied

The staff was very helpful, room very clean , breakfast was very good too, parking wan't a problem

Didn't expect such a long line of people waiting to check in. Key to door didn't work properly. The room was fairly clean and comfortable. Was disappointed with staffing mostly understaffed at front lobby check in area. No seats for people waiting. Needs a major update.

The place is OK for a short stay and if you are willing to pay a security deposit of a $100 at the front desk when you check in. This deposit is they say if you damage anything during your stay which I was not asked in 4 and 5 star hotels. They also discourage 3rd party booking and you don’t get any bill when you check out because I reserved though Orbitz. 5th floor is all wet and stinky and I had to change to the 1st floor. There was no refrigerator in the room. I wouldn’t refer this to a friend!!!

Everything was satisfactory. The variety of breakfast was very satisfying as well. We did not like that we need to get out of the building to come to the lobby. Also, the staff member at the front desk the day we left was not knowledgeable enough as to how to enroll on the Disney rewards program. On the bright side, huge shout out to your staff member EVELYN who was very caring and supportive.

It was nice but walking around to the room could be better.

Good location - friendly check-in staff. Room’s in superb shape - security on duty patrolling the grounds!

Commerce St Springfield VA

Hotel highlights

  • Walking distance to Springfield Town Center
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Springfield Town Center is a short stroll from Best Western Springfield, and other popular attractions like Inova Fairfax Hospital are within a 10-minute drive. This hotel has 177 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.


Dining

Free buffet breakfast is served each morning from 6:00 AM to 9:00 AM.


Rooms

All 177 air-conditioned rooms provide coffee makers, free local calls, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests of Best Western Springfield have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-out.

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Guest reviews for Best Western Springfield

Everyone (26) Couples (2) Family (17)
4
Family Family

Liked location, friendly helpful staff, pre-packaged breakfast. Disliked condition, although it's hard to stay open during building renovation. Once construction is complete, it will be much better.

By on Apr 7, 2021

3
Everyone

This property is currently being renovated and there is no actual "lobby" as check-in is handled from a converted room on the first floor.

By on Feb 28, 2021

Review comment responded on Mar 2, 2021

Thank you for choosing to stay with us.

3
Everyone

By on Dec 7, 2020

Review comment responded on Dec 8, 2020

Thank you for taking the time to review your stay with us.

3
Everyone

It’s ok for temporary short term, 1-2 nights stay. The room is pretty small make you feel uncomfortable

By on May 3, 2020

Review comment responded on May 18, 2020

Thank you for taking the time to comment on your recent experience at the Best Western Springfield. Your feedback is important to our progression to lead the industry in customer care. At your service!!

1
Partner Couples

The cleanness and also how welcoming it was as soon as you walk in the room. The unfortunate part was the AC unit that was super loud when it turned on and made me only get 1 hour of sleep.

By on Mar 11, 2020

Review comment responded on Mar 14, 2020

Thank you for taking the time to comment on your recent experience at the Best Western Springfield. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

1
Family

It stated I didn’t get charged until I checked in, yet I got charged and never made it to check in...

By on Mar 1, 2020

Review comment responded on Mar 6, 2020

Thank you for taking the time to comment on your recent experience at the Best Western Springfield. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

4
Business Business

No answer! Just return my money! $100 . I’m waiting for you.

By on Jan 28, 2020

Review comment responded on Jan 30, 2020

Thank you for taking the time to comment on your recent experience at the Best Western Springfield. Your feedback is important to our progression to lead the industry in customer care. At your service!!

4
Family Family

Very convenient to get on and off the Interstate (495 Washington Beltway and 395). The breakfast worked well: make-your-waffles, pre-made "scrambled eggs" (I suspect that they were not made from fresh eggs, but from a powder), bread. The coffee options were nice.

By on Jan 19, 2020

Review comment responded on Jan 20, 2020

We thank you for staying with us and for your review. We look forward to hosting you on your next visit. Regards, Best Western Springfield Team

5
Business Business

The breakfast was fantastic! Location was great for my business trip.

By on Nov 15, 2019

Review comment responded on Nov 17, 2019

Dear Guest, Thank you for staying with us and for your fantastic review. We hope to see you on your next trip. Best, Best Western Springfield Team

5
Everyone

By on Nov 8, 2019

Review comment responded on Nov 8, 2019

Thank you for staying with us and for your review. Regards, Best western Springfield Team

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