South Shore Vacation Packages

1. This is a privately owned unit 2417 within the resort and as such, the resort hands you key bracelets and you are on your own from there. No services from staff for your unit. 2. Upon arrival, the door to 2417 has the closer set much to tightly so it requires brute force to open and a shoulder to prevent slammed closures. 3. Serious neglect regarding painting of walls, ceiling and trim. The bottom of the bathroom door trim is rusted out and the door glide is missing. 4. The shower curtain is new but the shower rod is barely attached to the wall and hangs down rather than its intended outward curvature. 5. The shower valve has a worn out bushing or O-ring allowing hours of wasted water. Also, the toilet runs continuously. 6. The screen door to the front facing lanai (not ocean view) needs rescreening and new rollers. 7. The unit lacks a proper cleaning and a dresser or armoire so it's difficult to unpack/organize clothing. No welcome basket or mini-bar, just two packets of decaf coffee. 8. The resort itself is nice, great pool and water slides, bar and restaurant are very good, the gym is excellent but off limits for 2417, employees are great, ocean views are relaxing and live musician in the bar was great each evening. Drinking water and ice machine are on 3rd floor. Excellent landscaping and ponds. Several free standing buildings on the grounds are due for demolition. 9. The resort is convenient to the airport and Lihue but a car or ride is necessary as nothing close by.

This is a wonderful resort. The resort is tastefully decorated. The ambiance is stunning. The beach is nice but not great. The pools, service and staff were very nice. This is an expensive resort. Dining here is costly. If you have a car there are numerous options outside of the resort at far more reasonable prices. You will also pay a $59 per day resort fee and a $55 per day valet fee. All in all a gorgeous high end property.

Choose other resorts. The amenities for this resort are not worth the money. There is only one restaurant and its not open all the time. The beach is 1/2 mile walk. The beach is not just for this property but for many others. Staff is very friendly, but not much they can do about the issues.

Thought the location was fantastic- very central- easy to get to the north and to the south parts of the Island. Loved having a Safeway and shopping center across the street, and being so close to Kapa’a and so many restaurants. Loved our oceanfront condo. Nicely laid out two bedroom space with a decent sized kitchen, and all the amenities. Having three toilets for 5 people was helpful. Loved having a washer and dryer. The condo was clean and well maintained. Thought the pool could have been better maintained. One of the adult hot tubs was often just lukewarm to even chilly, and the jets didn’t seem to work; so everyone was crowded into the other adult hot tub. Our Britta water pitcher needed a new filter, but we were told that was up to the owner at the front desk- we were not sure how to get a hold of an owner, as it was through Expedia. The restaurant and bar were unfortunately closed due to the recent hurricane, so it would have been nice to have had that open, but that is no one’s fault obviously. The beach is pretty, but not very swimmable; nice to read a book at. All in all, really liked our stay here, and would stay here again. Well suited for a family or group of friends.