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Recent guest reviews

Rooms where clean to the eye woke up with several bites on our bodies small 19 inch TVs sucked mattresses need to be changed

A/C did not work, pillows were so small and really lumpy, most of the TV channels did not have a good picture. Little fridge in room was loud and curtain was torn and caused a gap where the sun shines right into the room. Water in shower never got hot, just warm water.

Needed a new bed and tv was going out Nice room otherwise. Staff was helpful

Standard no frills, clean room and bathroom. Decent breakfast.

The key lock system on the doors didn’t work so you had to get a worker to let you in and out of your room anytime you needed to get in or out of your room...NOT great at all. They offered me a refund when I arrived but where was I going to go AFTER I was there? It would have been nice to know prior to my arrival so I could have made other arrangement or at least a discount.

Very neat and clean. Good air conditioning -quiet. Right next to Red Lobster for dinner. And IHOP for breakfast.

This is a basic best Western. Good location. The hallways are a bit shabby but the rooms are nice.

Very friendly staff and room service everyday. Breakfast could be a little longer as it ends at 9am

The hotel was convinced for the weekend I was expecting a little bit more for the money.

Comfy stay. Clean and provided with new soap and shampoo everyday. IHOP is located on the hotel grounds. The mall is walkable. Vending machines available with Apple Pay option. Air conditioner served as heater as well. Bed is fluffy and restful

nice and clean nice and clean nice and clean nice and clean nice and clean

Checking in was no problem, clerk was friendly and efficient. I used CLC and clerk scanned CLC card. When checking out,different clerk and there wasn’t any mention of CLC on my bill. Returning to our room on Saturday evening there were many people hanging out in front of our room and in front of other rooms. They had a cooler outside and were drinking beer. Their kids, aged between 12-14 maybe running all over bouncing off the walls. Our room had a hanging drape, the room was in severe need of paint and updating. This Best Western is located in a nice area to places to eat. The exterior of the place was clean.

Very nice comfortable room. Desk clerk Farid was helpful guided me to dining room an helped mfe get players, napkins and plastics fork, knife, plate, etc. That I needed for a meal I had brought.

Had lots of problems with the room keys...needed at least 10 attempts before key would work. Had to change one room because of that. Also, common areas were not very clean...and were quite shabby.

Bathroom had hair on floor… Breakfast was very disappointing,,, out of everything…. no clean tables to sit. Contractors in hotel parking lot played loud music starting at 7 am

We have been staying at this hotel for 20+ years since before it was a best Western. It has gone downhill rapidly. Out stay was uncomfortable. They now except pets and a dog barked across from our room for 4 days. Closets did not close, the shower water barely dribbled and the front door did not lock until you lifted it into place. I doubt very much that we will ever stay there again.

Route 18 East Brunswick NJ

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

SureStay Hotel by Best Western East Brunswick places you within a 15-minute drive of popular attractions such as Starland Ballroom and Rutgers New Brunswick. This hotel has 105 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free continental breakfast.


Rooms

The 105 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 27-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

Guests of SureStay Hotel by Best Western East Brunswick enjoy a fitness center, free WiFi in public areas, and a business center. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include coffee/tea in a common area and a TV in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Microwave

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for SureStay Hotel by Best Western East Brunswick

Everyone (11) Couples (22) Business (15) Family (14) Friends (5) Other (8)
1
Partner Couples Business Business

Rooms where clean to the eye woke up with several bites on our bodies small 19 inch TVs sucked mattresses need to be changed

By on Jun 9, 2021

Review comment responded on Jun 9, 2021

Thank you for taking the time to rate your experience. We are sorry to hear you were not able to fully enjoy your stay. We are looking in to the matters you have expressed here and promise to address them appropriately. We hope to see you again in the hopes of really showing you how much we care about your expectations. Good luck and safe travels!

2
Partner Couples Family

A/C did not work, pillows were so small and really lumpy, most of the TV channels did not have a good picture. Little fridge in room was loud and curtain was torn and caused a gap where the sun shines right into the room. Water in shower never got hot, just warm water.

By on Mar 15, 2021

Review comment responded on May 4, 2021

Thank you for taking the time to review your experience at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4
Partner Couples Business Business

Needed a new bed and tv was going out Nice room otherwise. Staff was helpful

By on Dec 15, 2020

Review comment responded on Dec 28, 2020

We are happy to see you mostly enjoyed your stay and that you were pleased with your interactions with our Team Members. We hope that you can provide us with another opportunity in the future and we wish you a very happy Holiday Season. Stay safe and good luck in your future travels!

3
Everyone

By on Jul 29, 2020

Review comment responded on Aug 6, 2020

Thank you for taking the time to review our Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.

1
Everyone

By on Jan 21, 2020

Review comment responded on Jan 21, 2020

Thank you for taking the time to review our Hotel. We are sorry to hear we could not exceed your expectations. We hope you will consider staying with us again so we can prove your satisfaction is our #1 goal.

2
Everyone

By on Jan 6, 2020

Review comment responded on Jan 29, 2020

Thank you for taking a moment to review our Hotel. I am deeply saddened to see you did not enjoy your most recent stay. I hope you can provide us with another chance in the future to show you we truly want to exceed your expectations. Good luck in your travels!

1
Everyone

By on Nov 6, 2019

Review comment responded on Nov 20, 2019

Thank you for rating our Hotel. I want to take this opportunity to apologize for any inconveniences you may have encountered during your stay. We ask that you please tell us what we can make more comfortable for you during your stay. I hope you can consider staying with us again in the future. Good luck in your travels.

5
Partner Couples Business Business

Standard no frills, clean room and bathroom. Decent breakfast.

By on Oct 1, 2019

Review comment responded on Oct 7, 2019

Thank you for taking the time to review our Hotel. I am glad to see you enjoyed your stay and hope to see you again soon. Thank you!

3
Everyone

The key lock system on the doors didn’t work so you had to get a worker to let you in and out of your room anytime you needed to get in or out of your room...NOT great at all. They offered me a refund when I arrived but where was I going to go AFTER I was there? It would have been nice to know prior to my arrival so I could have made other arrangement or at least a discount.

By on Sep 9, 2019

Review comment responded on Sep 17, 2019

Thank you for taking the time to review our Hotel. We share your frustration with the key issue, as it was accidentally damaged by another guest. I can assure you, we made every effort and we used every source possible to contact each guest with a reservation to make them aware of the situation and offer free cancellation. Although most guests were understanding and being patient with our hard working staff, I can sympathize with those that were not. I wish you all the best in your future travels. Good luck.

5
Family

Very neat and clean. Good air conditioning -quiet. Right next to Red Lobster for dinner. And IHOP for breakfast.

By on Aug 4, 2019

Review comment responded on Aug 5, 2019

Thank you so much for leaving this amazing 5 star review!! We are very proud to be in the awesome cluster of great restaurants and lots of shopping in the center of East Brunswick. I am overjoyed to read that you were satisfied with your stay and will be sharing the good news with my staff. We welcome you back any time!! Thank you again!

SureStay Hotel by Best Western East Brunswick

764 Route 18, East Brunswick, NJ 08816
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