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Hotel Valencia Santana Row

4.0 out of 5.0

Recent guest reviews

We came to stay so we could visit family in the area. Got in Friday night. Check in was hectic as someone with the same name checked into our room. After sorting it out, we went to our room to drop off our bags. The bathroom was not very clean- hair on the floor and the sink was not cool. We went down to V Bar to meet some relatives and couldn't get the table cleaned off or drink service at all. Even after asking, no service, no help. 30 minutes later, we walked out. There never seemed to be enough staff. Pretty hotel but operations needs work!!

Good place, well worth money and time. Would go to again

My friends and I were pleased with pretty much everything. We loved being walking distance to everything. Being in the center is very convenient. However, the people in charge of taking our belongings to our room took so long that we went downstairs to get it ourselves. Everything else was great. The rooms were spacious, the beds were really comfortable and it was surprisingly quiet. I definitely recommend staying here. The only downside was not being able to lock the bathroom door but you get over that quickly.

Beautiful hotel, super clean, reasonable prices, amazing location. Highly recommend!

Please consider having coffee machine and tea in the room. The items offered in the room were not only very expensive but not really appetizing. Breakfast was very good, The quality of coffee needs serious improvement.

Awesome hotel in the beautiful Santana Row. Best Pool!

We thought it would be fun to stay overnight even though it's fairly close to home. My wife dropped my daughter and I off at the anime convention and proceeded to the hotel. I get a text with pic showing a toilet overflowing onto the floor. Told her to call maintenance. My daughter & I come later and my wife is out shopping. Use the toilet ans SAME THING! Absolutely furious maintenance DID NOT DO A PROPER JOB! Not only that, when we first got in the room, was 80 degrees. My wife asked me if it should be like that. Definitely not! Set thr a/c and room was starting to cool when that second flood happened. We packed up and left. VERY POOR PERFORMANCE VALENCIA! I wouldn't DRIVE BY this rathole ever again if I could avoid it! Worked hotel maintenance for 8 years back east. We would've been sent home for 3 days had we pulled something like this. Housekeeping floor supervisor would've been in trouble for not checking room temp setting as well. (Our rooms were left at 74). Shameful experience.

The hotel's location is excellent. It is right in the middle of stores, theater, and restaurants and very close to the freeway. Comfortable rooms. Balcony overlooking Santana Row is great.

We stayed at this hotel in Oct. 2014. Nice comfortable room and great breakfast. We will go back again.

What an excellent location! Right along the main strip of Santana Row. One could easily forget you were in California. Staff was courteous, the room was gorgeous. Our breakfast in 'Citrus' was outstanding. Then there's the view from 'Cielo'. I can't wait to go back in the summer.

The beds are very comfortable! Great service and amazing location for shopping and dining. I would plan to go there again for Christmas shopping.

Perfect location on Santana Row. All night room service. Complimentary breakfast at Citrus. Free wi-fi. No free/complimentary bottled water:(

Staff was fair but the value of the room was the location to shopping and Santanna Row

Lovely hotel... newly remodeled, I believe. Best night's sleep I've ever had at a hotel; however, be sure to stay off of the 7th floor if there are any roof parties scheduled or you won't be able to sleep (if that's important)! The front desk was able to quickly issue me, and others in my party, other rooms on different floors; ergo the good night's sleep! Convenient to shopping, eating, and other fun things. Valet parking was great. Having breakfast included that could be eaten on the patio in the California sunshine can't be beat. I enjoyed the stay immensely!

We were shocked by the quality of this hotel, given the price for a night's stay. The standard room was spacious and well appointed, the hotel was in beautiful condition despite the construction, and the amenities were everything promised. Santana row is walkable and very cute, and this hotel is smack in the middle of the action. If you have reason to be in San Jose, this is the place to stay.

Great Value with first class staff. Large bathroom and comfortable bed. Very pleasant.

After arriving my reservation was not in the hotel database. So I had to call to fix the situation manually, then finally check-in later after the issue was resolved. Upon the stay, the fire alarm in the hotel went off by accident/malfunction at 9:30am; waking the entire hotel up when check-out is at 12pm.

Pros: Great location! Good breakfast, friendly staff, large rooms. Cons: The V-bar can be very noisy and night for rooms facing the courtyard. The pool is small and gets very crowded

Visit family, shop and eat An indoor pool 100% better than our last visit to CA

enjoyed the customer service and the "V" Bar was great! The area was very nice and all needs were within a block of the hotel. Very good experience and looking forward to another visit.

Room options

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Standard Room, 1 King Bed, Balcony

King 1 | Sleeps 3

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Traditional Double Room

Full 2 | Sleeps 4