Sierra de la Laguna Vacation Packages

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.

Lovely condo in a very nice plaza with decent restaurants and a great coffee shop. Getting there was a nightmare. The link to the map took us to another property and the address typed in directly to Google Maps took us to a sketchy neighborhood. The only landmark they mentioned was a restaurant that no longer exists. It was stressful and added an hour to our trip. Nowhere in the listing did it mention the complex name — Puebleto Marino. Just that information would have been extremely helpful. Also, the internet was terrible and it was very difficult to watch TV or movies, a two hour movie took three hours because of how many times the internet dropped. Lastly, the pictures make us look as if the beach and pool are right outside, but they are down the road and there was no parking there, nor would the beach club staff bring us back to our condo. Otherwise, the location and amenities were lovely.