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Smiling Hotel

4.0 star property
Family-friendly hotel with 2 restaurants connected to the convention center in Siem Reap

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Photo gallery for Smiling Hotel

2 outdoor pools, open 10:00 AM to 10:00 PM, pool umbrellas, sun loungers
Interior
2 restaurants, breakfast, lunch, dinner served; Asian cuisine
Buffet
Premium bedding, Select Comfort beds, minibar, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
  • Spa
  • Parking included

Explore the area

View in a map
National Rd No 6, Chong Kaosou Village, Sangkat Slor Kram, Siem Reap, 855
  • Place, Charles de Gaulle Road
    ‪4 min drive‬
  • Place, Siem Reap Royal Residence
    ‪5 min drive‬
  • Place, Angkor National Museum
    ‪5 min drive‬
  • Airport, Siem Reap Angkor Intl. Airport (SAI)
    ‪52 min drive‬

Room options

View all photos for Executive Double or Twin Room

32-inch LCD TV with satellite channels, TV, fireplace

Executive Double or Twin Room

  • 689 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Large Twin Bed

View all photos for Superior Twin Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Twin Room

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double or Twin Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Double or Twin Room

  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Double or Twin Room

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Siem Reap

Smiling Hotel places you within 2 miles (3 km) of popular sights like Palm Container Night Market and Siem Reap Royal Residence. This 236-room, 4-star hotel has 2 outdoor pools along with a full-service spa and 2 restaurants. It's connected to the convention center in central Siem Reap and also close to Pub Street and Old Market Area.

What's nearby

  • Charles de Gaulle Road - 4 min drive - 1.5 miles
  • Royal Garden - 4 min drive - 1.5 miles
  • Wat Bo - 4 min drive - 1.2 miles
  • Siem Reap Royal Residence - 5 min drive - 1.7 miles
  • Angkor National Museum - 5 min drive - 1.7 miles

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 52 min drive

Restaurants

  • ‪Summer Cafe - ‬4 min drive
  • ‪Upper Deck - ‬4 min walk
  • ‪Por Cuisine - ‬2 min drive
  • ‪Amazon Café Pshar Leu Branch - ‬10 min walk
  • ‪បាយមាន់ វត្តពោធិលង្កា - ‬2 min drive

About this property

Smiling Hotel

Family-friendly hotel with 2 restaurants connected to the convention center in Siem Reap
Guests of Smiling Hotel have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available on request) for USD 40 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include a gym, free WiFi in public areas, and meeting rooms.
32-inch LCD TVs come with satellite channels and first-run movies, and guests can stay connected with free WiFi. Select Comfort beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Fireplaces, sitting areas, and refrigerators are other standard amenities.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 11 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Smiling Spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 10:00 PM on request
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Poolside Restaurant
  • Smiling Cafe

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Library
  • Pro golf shop
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • High chair
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (3,531 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a provincial park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Accessible bus station shuttle
  • Braille/raised signage
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Portable bathtub seat
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • First-run movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 9 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 20.00 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 40 (one-way), (from 6 to 12 years old)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • A kitchen/kitchenette is available for an additional fee
  • Rollaway bed fee: USD 20.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: noon—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 15 years old.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • Free in-room WiFi has a 3-device limit.

Property is also known as

Smiling Hotel
Smiling Hotel Siem Reap
Smiling Siem Reap
Smiling Hotel And Spa
Smiling Hotel Spa
Smiling Hotel Hotel
Smiling Hotel Siem Reap
Smiling Hotel Hotel Siem Reap

Frequently asked questions

Is free cancellation available at Smiling Hotel?

Smiling Hotel offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Smiling Hotel?

This hotel is located in Siem Reap within a short 6-minute walk of Psa Leu Market. You'll also find Pub Street and Royal Garden within a short drive.

Is there parking available at Smiling Hotel?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Smiling Hotel?

Smiling Spa is the hotel's spa and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Smiling Hotel feature a casino on the premises?

No, Smiling Hotel doesn't have a casino.

Is there an indoor pool at Smiling Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 10:00 AM and 10:00 PM.

What amenities will couples enjoy at Smiling Hotel?

There are many amenities for couples at this hotel, including a fireplace, Champagne service, and in-room massages.

Are there hot tubs at Smiling Hotel?

No, this hotel doesn't have a spa tub.

Does Smiling Hotel have a restaurant that serves breakfast?

Yes, Smiling Hotel has 2 restaurants, and serves breakfast each morning for a surcharge.

Does Smiling Hotel allow pets to stay free of charge?

No, pets aren't allowed at Smiling Hotel.

Does Smiling Hotel have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Smiling Hotel?

The closest major airport to Smiling Hotel is Siem Reap Angkor Intl. Airport (SAI), which is 25.8 mi away (52 minutes by car).

Are there rooms with balconies at Smiling Hotel?

No, you won't find guestrooms with balconies at Smiling Hotel.

Does Smiling Hotel offer wedding services?

There are wedding services available at Smiling Hotel if that's in your vacation plans.

Smiling Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 3 out of 12 reviews
Rating 6 - Okay. 3 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Screaming kids at the pool was a real problem. I called the front desk twice but after being told they would let them know to keep the noise down the noise continued. After being on a plane 24 hours I needed sleep so finally went out and at 9:30 pm took care of the problem. I have children and Grandchildren myself and understand kids are kids but the screeching was unexceptable. Other than that breakfast was good and also the room and staff were great.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Need to clean the bathroom more as my room had 4 crickets in there. Otherwise great and friendly service. Highly recommend this hotel to my friends and family.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms. Reception staff are friendly, accommodating helpful. Excellent.
Stayed 1 night in Dec 2018

8/10 Good

rama, Segamat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Lizana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, friendly and helpful staff. Giving ⭐🌟⭐🌟⭐.
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

mike

Liked: Room comfort
Disliked: Staff & service

an average place despite its grand entrance

breakfast was terrible no choice for westerners, no one spoke english, and no one helped in finding a table or guiding us to the food choices. maintenance poor lift not working properly, drain in hand basin blocked, chair in room broken.
Stayed 2 nights in Feb 2018

2/10 Terrible

Josefine

Disliked: Staff & service, property conditions & facilities
Says that they offer transfer and late check out until 00:30 which are both inaccurate. Stains on pillow and robes in the room, dated decor, wifi isn’t working, terrible breakfast. Not worth the money.
Stayed 1 night in Feb 2024

10/10 Excellent

Hiroshi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バスタブがあって良かった
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2017

8/10 Good

いっと, JAPAN

Liked: Staff & service, property conditions & facilities

スタッフに感謝

日本語が通じず困りましたが、かたことの英語と身振り手振りで説明していたら、スタッフの方が大変親切で非常に助かりました