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Hillocks Hotel & Spa

5.0 star property
Luxury hotel with a full-service spa connected to a shopping center in Siem Reap

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Photo gallery for Hillocks Hotel & Spa

Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
View from room
1 bedroom, down comforters, minibar, in-room safe
Children's play area - indoor
Lunch and dinner served, local and international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Spa
  • Laundry

Explore the area

View in a map
Sala Kamreuk Village, Sangkat Sala Kamreuk, Siem Reap, Siem Reap, 17254
  • Place, Old Market Area
    ‪14 min walk‬
  • Place, Pub Street
    ‪15 min walk‬
  • Place, Angkor Night Market
    ‪2 min drive‬
  • Airport, Siem Reap Angkor Intl. Airport (SAI)
    ‪57 min drive‬

Room options

View all photos for Superior Twin Balcony with 35% off Spa

1 bedroom, down comforters, minibar, in-room safe

Superior Twin Balcony with 35% off Spa

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premier Garden View King Suite Balcony - Included 35% Off On Spa

1 bedroom, down comforters, minibar, in-room safe

Premier Garden View King Suite Balcony - Included 35% Off On Spa

  • Sleeps 2

View all photos for Jacuzzi King Suite With Balcony - Included 35% Off On Spa

1 bedroom, down comforters, minibar, in-room safe

Jacuzzi King Suite With Balcony - Included 35% Off On Spa

  • Sleeps 2

View all photos for Residence Suite Balcony - Included One-way Airport Transfer, One-time Set Lunch, 50% Off On Spa

1 bedroom, down comforters, minibar, in-room safe

Residence Suite Balcony - Included One-way Airport Transfer, One-time Set Lunch, 50% Off On Spa

  • Sleeps 2

View all photos for Presidential Pool View Suite Balcony - Included One-way Airport Transfer, One-time Set Lunch, 50% Off On Spa

1 bedroom, down comforters, minibar, in-room safe

Presidential Pool View Suite Balcony - Included One-way Airport Transfer, One-time Set Lunch, 50% Off On Spa

  • Sleeps 2

View all photos for Deluxe Garden View King Suite Balcony - Included 30% Off On Spa

1 bedroom, down comforters, minibar, in-room safe

Deluxe Garden View King Suite Balcony - Included 30% Off On Spa

  • Sleeps 2

View all photos for Deluxe Suite King with 35% off Spa

1 bedroom, down comforters, minibar, in-room safe

Deluxe Suite King with 35% off Spa

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Garden View Twin Suite with 35% off Spa

1 bedroom, down comforters, minibar, in-room safe

Deluxe Garden View Twin Suite with 35% off Spa

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Jacuzzi Suite, 1 Queen Bed, Non Smoking

1 bedroom, down comforters, minibar, in-room safe

Jacuzzi Suite, 1 Queen Bed, Non Smoking

  • 861 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Residence Suite with Balcony + Free Pickup + 1 Time Set Lunch + 50% Spa

1 bedroom, down comforters, minibar, in-room safe

Residence Suite with Balcony + Free Pickup + 1 Time Set Lunch + 50% Spa

  • 1292 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite with Balcony + Free Pickup + 1 Time Set Lunch + 50% Spa

1 bedroom, down comforters, minibar, in-room safe

Presidential Suite with Balcony + Free Pickup + 1 Time Set Lunch + 50% Spa

  • 1615 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Premier Garden View King with 35% off Spa

1 bedroom, down comforters, minibar, in-room safe

Premier Garden View King with 35% off Spa

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Garden View Twin Suite Balcony - Included 30% Off On Spa

1 bedroom, down comforters, minibar, in-room safe

Deluxe Garden View Twin Suite Balcony - Included 30% Off On Spa

  • Sleeps 2

View all photos for Superior Twin, Balcony - Included 30% Off On Spa

1 bedroom, down comforters, minibar, in-room safe

Superior Twin, Balcony - Included 30% Off On Spa

  • Sleeps 2

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About the neighborhood

Siem Reap

Hillocks Hotel & Spa places you within a 15-minute stroll of popular sights such as Apsara Theatre and Old Market Area. This 38-room, 5-star hotel has a restaurant along with conveniences like a full-service spa and an outdoor pool. It's connected to a shopping center in central Siem Reap and also close to Pub Street and Angkor Night Market.

What's nearby

  • Apsara Theatre - 12 min walk - 0.7 miles
  • Old Market Area - 14 min walk - 0.8 miles
  • Siem Reap Art Center Night Market - 14 min walk - 0.8 miles
  • Pub Street - 15 min walk - 0.8 miles
  • Angkor Night Market - 2 min drive - 1.0 mile

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 58 min drive

Restaurants

  • ‪Joe's Bar & Grill - ‬3 min walk
  • ‪Chocolate Gardens - ‬11 min walk
  • ‪កាំមឹ កាហ្វេ Kanmu #かんむ - ‬6 min walk
  • ‪Kanell - ‬9 min walk
  • ‪Street 27 Restaurant - ‬14 min walk

About this property

Hillocks Hotel & Spa

Luxury hotel with a full-service spa connected to a shopping center in Siem Reap
At Hillocks Hotel & Spa, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free offsite parking, and a shuttle from the airport to the hotel (available on request) for USD 35 per vehicle. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a gym, a kids' club, and coffee/tea in a common area.
42-inch LED TVs come with satellite channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and ceiling fans are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Parking and transportation

  • Free offsite parking
  • Airport pick-up shuttle (surcharge) from 6:00 AM to midnight on request

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 10 for adults and USD 5 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Green Hill

Things to do

  • 36-hole adjacent golf course
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Mountain biking
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • In a provincial park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • 9 buildings
  • Art Deco architecture
  • Built in 2016
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:30 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 5 kids 1 year old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 35 per vehicle (maximum occupancy 3)
  • Rollaway bed fee: USD 25 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply). Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Hillocks Hotel Siem Reap
Hillocks Hotel
Hillocks Siem Reap
Hillocks Hotel Spa
Hillocks Hotel & Spa Hotel
Hillocks Hotel & Spa Siem Reap
Hillocks Hotel & Spa Hotel Siem Reap

Frequently asked questions

Are free cancellation options available at Hillocks Hotel & Spa?

Hillocks Hotel & Spa provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

What's there to see within easy reach of Hillocks Hotel & Spa?

This hotel is located in Siem Reap, a short 20-minute walk from Pub Street and also 12 minutes on foot from Wat Damnak. You'll also find Siem Reap Art Center Night Market and Old Market Area less than a mile away.

Is there parking available at Hillocks Hotel & Spa?

No, there isn't parking at the hotel but you'll find free parking nearby.

Is there a spa at Hillocks Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include sports massages, body wraps, and aromatherapy.

Does Hillocks Hotel & Spa have a casino at the property?

No, Hillocks Hotel & Spa doesn't have a casino.

Will I find an indoor pool at Hillocks Hotel & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

Is Hillocks Hotel & Spa good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Hillocks Hotel & Spa?

Yes, some guestrooms at this hotel feature private spa tubs.

Does Hillocks Hotel & Spa feature a restaurant that includes a breakfast menu?

Yes, Hillocks Hotel & Spa serves buffet breakfast for a surcharge each morning at Green Hill.

Will Hillocks Hotel & Spa allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hillocks Hotel & Spa.

Are there connecting rooms at Hillocks Hotel & Spa?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hillocks Hotel & Spa?

The closest major airport to Hillocks Hotel & Spa is Siem Reap Angkor Intl. Airport (SAI), which is 28 mi away (58 minutes by car).

Are there rooms with balconies at Hillocks Hotel & Spa?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or pool views.

Does Hillocks Hotel & Spa have a wedding venue on site?

Take advantage of the wedding venue at Hillocks Hotel & Spa if you plan to say "I do" during your trip.

Reviews

Hillocks Hotel & Spa Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 127 out of 198 reviews
Rating 8 - Good. 56 out of 198 reviews
Rating 6 - Okay. 10 out of 198 reviews
Rating 4 - Poor. 4 out of 198 reviews
Rating 2 - Terrible. 1 out of 198 reviews

Reviews

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Property

I stayed with my older parents and brother for two nights surrounding a day trip to Angkor Wat. The property was exceptional and I wish I had stayed longer so we could enjoy it. The staff was exceptional throughout and the rooms were beautiful. Lina in the Spa provided one of the best massages I ever had. Joes Burger a 6 min walk down the street was also excellent. I highly recommend both.
Stayed 2 nights in Nov 2024

10/10 Excellent

Carrolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nature resort with great comforts and service!

Great hotel nestled in a big trees and nature. The staff is so kind, friendly and helpful. We stayed for a week and had the villa suite. The suite was spacious and very comfortable. Wat Damnak area is the best… close to town but also far enough away that it is quiet. We will stay here again on our next trip to Siem Reap. Thank you!
Stayed 7 nights in Oct 2024

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a grest time in the hotel. The service was very good the stuff were very frriendly and helpfull and tried to make our visit the best.
Stayed 2 nights in Aug 2024

8/10 Good

Pramod

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hillocks Hotel and Spa

The stay at the Hillocks Hotel and Spa was extremely comfortable. Staff is very polite and attentive to the needs of the guests. Due to the non-tourist season not many guests were staying at the hotel and perhaps this was the reason that the menu at the restaurant had limited choice.
Stayed 3 nights in Jun 2024

6/10 Okay

Sahrakyth

Traveled with family
Liked: Cleanliness, staff & service
The staffs on duty were attentive, friendly and hardworking, but the property was not properly staffed by management. For example, room service kitchen was not available for all 3 nights that we stayed there, given the location is far from the center of town, we had to go to next door property for dinner at one point.
Stayed 3 nights in Jan 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice peaceful setting
Stayed 3 nights in Mar 2023

10/10 Excellent

Ly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Beth

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overpriced and Understaffed—stay elsewhere!

I get it, COVID. Hotels had to cut staff, scale back on amenities but lowered their prices & didn’t accept as many reservations, right? Not Hillocks.My friend recommended, she stayed over a year ago and paid $50/night. I paid $104/night and it was terrible. Cobwebs and mouse poop in my room, only 2 ppl cleaning for all 38 rooms & they were booked. For 2 days my room didn’t get cleaned until I showed them the photo of the mouse poop. I had to ask for more toilet paper every other day (I booked 7 nights, nonrefundable). Even when they would clean, they didn’t leave an extra roll. Breakfast was included & it had the potential to be great but again, only 2 people (that I saw) working it & 1 cook (running back & forth to refill food). Meaning, if you didn’t get there right at 6:30 am there was no coffee and no food and no clean plates and no clean tables. The staff couldn’t keep up. I got there at 6:50 this morning, the tables were still dirty from the morning before, no napkins & no coffee. Internet rarely worked. One night out of 7. I needed to change a plane ticket & book a hotel for another part of my trip. Got the spinning wheel of death even though all wifi bars were showing. I asked twice, they said “oh, must be slow.” Slow means it eventually loads the page. Not the case, I would get error msgs. saying “failed to load.” Had to go to a restaurant to change my flight & book things. Wished I could have left & gotten a refund!!!!! Maybe they’ll get it together in another year?
Spiderwebs
Animal poop
Cracked furniture
Stayed 5 nights in Dec 2022

10/10 Excellent

Teddy, Denver, CO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Hillocks Hotel & Spa. It is a beautiful property with a very friendly, accommodating staff. We had a wonderful time exploring Angkor Wat and Siem Reap and the cherry on top was being able to come back to Hillocks to recharge. Highly recommend
Stayed 2 nights in Feb 2020

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb service

Great staff! Sadly our stay was cut short due to airline cancellation, but the staff made adjustments and we still managed to get in abbreviated tours we had arranged through the hotel. Chen our driver is highly recommended and took us on a wonderful excited m express tour that hit all the highlights. We stayed in for dinner to enjoy the pool and were treated like royalty. In fact, we're calling it our pre-honeymoon. We both would like to go back and stay longer.
Stayed 2 nights in Jan 2020

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service, room comfort

Good bit not Great

I would say this isn't as good as it looks, it certainly isn't five star. The air conditioning in our room wasn't sufficient meaning the room was very hot. There are a lot of staff however they don't seem to do much, breakfast ok and they kept running out of things such as the local beer. Not a disaster, but not amazing
Stayed 3 nights in Jan 2020

8/10 Good

Kunzang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very happy

Very comfortable and relaxing
Stayed 3 nights in Jan 2020

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful place to stay in Siam Reap

For my check-in I had a new guy, who was very friendly but still learning. To make up for it, my room was upgraded. This wasn’t necessary, and I found this action promising. From this point on, service was excellent and extensive. My touring and travels were effortlessly handled by the team. We conversed via FB Messenger prior to arrival, and all changes/additions that occurred after my arrival were seamless. The banana shake is excellent! The 90 minute aromatherapy massage was exceptional. The pool is gorgeous. The food and drink available in the surrounding area is very good at all hours
Stayed 3 nights in Dec 2019

10/10 Excellent

LAI NO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable to stay

The environment of the hotel is very silent and wonderful. However the bath facilities is opened in the room. it is odd
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High recommendation!

Wonderful service, friendly staff, excellent breakfast. They held a gala dinner, too- for Christmas Eve and it was a lovely spread with roasted meats and desserts, etc. High recommendation, would definitely come back
Christmas Eve by the pool
Christmas Eve gala decor
Christmas Eve banquet
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Excellent service. Staff very friendly and helpful. Lovely decoration of our room as the trip was to celebrate our wedding anniversary. They were able to book our tour and guides for us which was very useful
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it last year, loved it this year... and will love it when we return in April next year! The Hotel and most importantly the fantastic staff make staying at this Hotel an absolute pleasure and we always take away wonderful memories. Many thanks to Phally and her team once again.
Stayed 23 nights in Sep 2019

10/10 Excellent

Ross, Gold Coast

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful example of a sustainable hotel with eco-living amongst a tropical paradise.
Stayed 8 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decore was lovely. Modern, artistic and relaxing.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Jun 2019

4/10 Poor

vanny

Disliked: Cleanliness, room comfort
We booked a Jacuzzi suite room for one night. First check in they offer us a free welcome drink and a wet towel which We love. But when they brought us to our room, the room was so hot without AC prepared and hot during the whole night we sleep, and when we look at the Jacuzzi outdoor , it all dirty and there were some little ants over it. There is a reason why We choose to book this room and hope the hotel well prepared the Jacuzzi full with water for ready to relax during my stay. They also offer a free welcome spa massage for 30 minutes, unfortunately there is only one spa lady on side and it very hard for us to schedule within our flexible schedule, at the end we weren’t able to have this service either. Very disappointed!!!
Stayed 1 night in Jun 2019

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